STAFF EDUCATION, TRAINING AND DEVELOPMENT (SETDD)

Director, Dr Karen Finnerty

• The Staff Education, Training and Development Department (SETDD) was involved in multiple projects across SMH in 2022. These projects included the launch of the Digital Skills Studio with the Nursing Department . This studio will allow for the creation of video and audio training for service users and staff.

• In 2022, the SETDD also focussed on the auditing and management of Minimum Required Training (MRT). It has worked hard with management to ensure that all employees are aware of their MRT responsibilities and that timely and accurate information is available to line managers. As part of this, the SETDD completed a full review of all training in day and residential services covering 135+ units for MRT compliance.

• In preparation for the new HRIS system, the department developed and launched online training for the system due to go live in 2023.

• The SETDD, in consultation with the Open Training College, launched a new student placement policy for Social Care Workers in SMH. The department supported over 50 social care students in placements in SMH in 2022 and aims to increase this in future years.

• In 2022, the SETDD was involved in supporting safeguarding initiatives including the establishment of a children’s safeguarding steering group, the development of an online course and in conjunction with the Designated Officer (DO) a Safeguarding Course using Video Format. Compliance in Children First and Safeguarding increased by 20% through 2022.

Challenges for 2022

• The main challenge in 2022 was moving on from pandemic-led training back to in-person training and the loosening of restrictions. This transition was challenging for all staff as the initial move involved educational environments that involved intense IPC protocols, including masking and open windows. As the year progressed, these protocols decreased, and the move back to ‘normality’ increased.

• A major challenge for the department in keeping all staff in the organisation up to date in compliance with MRT and in providing timely and ongoing accurate data to managers on compliance levels; a situation made more challenging by reliance on manual systems and excel worksheets. This situation is improving and will be further assisted by the implementation of the

SMH Human Resource Information System (HRIS).

• There is also an expanding demand for training interventions across a range of areas with a static staffing allocation, although the path to seeking additional resources was clarified in 2022.

Projects

2022 (Complete and Ongoing)

• Safeguarding online video - the recording of key information and answers to frequently asked questions related to safeguarding.

• PAIRS Training Module - Work commenced on online and video training for relationship and sexuality training for service users.

• Supervision Training - In conjunction with the Open Training College and the HR Department, the SETDD rolled out online training to managers, focusing on the key skills required to supervise, manage and coach staff effectively.

• Audit Training - this face-to-face training was a new initiative to support PICS and Managers in the preparation for audits in their units and has continued into 2023.

• Increasing Manual Handling internal trainer numbers.

• Increasing TIPS Trainer numbers.

Key Statistics

• 188 new recruits were supported through Organisational Orientation

• 1,015 Face to face workshops covering 2,653 staff organised and delivered

• 135+ Units/Depts audited for training compliance covering 1700+ staff

• 1,725 staff completed 9,642 online modules

• 25 internal trainers were refreshed/ trained

• Over 7,500 training queries were answered by the SETDD through their dedicated email addresses