Patient Care Services Strategic Plan 2012
The organizational priorities for 2012 centered on the Big Five.
1
IQ4 implementation
Patient Care Services (PCS) Strategic Plan 2012 cascaded from the Big Five: • Workflow design and Epic clinical tools development • Training of certified trainers (CTs), super users and direct care providers • Establish training for new hires and students • Contribute to post IQ4 Go-Live optimization
2
Patient Family Experience
• Care Rounding • Bedside Report • Take 5/Take 2 • Teach Back
3
Productivity
• Add travelers during IQ4 Go-Live to ensure adequate resources for patient care while staff are adding new skills with the electronic health record • Reduce travelers within 30 – 60 days of IQ4 Go-Live • Reduce end-of-shift overtime • Add patient care techs to the resource pool for 1:1 sitter coverage
4
4
Operating Margin
5
Great Place to Work
• Monitor supplies and inventory in procedural areas • Create capacity for additional patients by managing patient flow and throughput • Create, implement and monitor department level action plans for improvement • Engage Unit Practice Councils in improvement efforts