Department Value Proposition Learning Experience

You will meet with fellow associates and team members throughout your onboarding process; spending time within the organization to fully understand each department and its value proposition component. It is important to understand each department and how they work to enhance the client experience. When you schedule these sessions, begin these meetings by informally introducing yourself. We want to know about you! Then interview the team member. Use the sample questions as a guide or use ones you have developed. This is a great opportunity to build rapport with coworkers as well as gain insight into S&S.

In general, please describe what you do at our agency? What is your area of specialization? What specific task or activities do you perform? How did you learn your job? Please describe the process of how you work on a piece of new business. Please describe the process of how you work on renewal business. Explain what typically goes on during the proposal meetings. What types of information is presented and discussed? Explain how the marketing and renewal process works. With whom do you interact during the submission/renewal process (inside the agency and outside the agency)? Describe the process of how we would work together if applicable. When and how do you interact with other areas of the agency? Marketing? Accounting? Etc. What insurance carriers do you work with? Do you work with certain underwriters or certain industries? What type of exceptional service do you (personally) provide to the client? How do you stay current with the industry? I have heard about the Starkweather Difference. How would you define that? What has your experience been while working at S&S? What advice do you have for me as a new team member?