Wheelchair Assistance
Manual self-propelled wheelchairs can be provided for a fee, subject to availability. Please enquire through our Call Centre upon booking.
Electronic Cigarettes
Electronic cigarettes must be carried on one’s person or in carry-on baggage only. Recharging of the device in-flight is not permitted.
Refusal to Carry or Restraint of Passenger Onboard
Firefly has the right to refuse to carry passengers that they consider to be a potential risk to the safety of its other passengers and crew. We value courteousness. Any form of threat, verbal abuse or violence towards our staff will not be tolerated.
Portable Electronic Devices (PEDs)
For safety reasons and in line with the Regulatory Guidelines, mobile phones and all PEDs must be switched off once on board the aircraft. Whilst cruising, devices placed in flight mode may be used. The devices must again be switched off during the approach for landing until the aircraft is parked at the terminal building. Devices transmitting strong signals must remain switched off throughout the flight, until disembarkation. The Captain may prohibit the use of devices that can interfere with the aircraft’s system.
Lithium Batteries
Lithium metal or lithium ion cells or batteries for portable electronic devices (PEDs), including medical devices must not exceed 2g for lithium metal batteries and 100Wh for lithium ion batteries. All spare batteries, including lithium metal or lithium ion cells or batteries, for PEDs must be carried in passengers’ carry-on baggage only. These batteries must be individually protected to prevent short circuits. For PEDs containing non-spillable batteries, they must be 12V or less or 100Wh or less. A maximum of two spare batteries may be carried. These batteries must be individually protected to prevent short circuits.
Fresh & Frozen Seafood
Fresh and frozen seafood are strictly not permitted in check-in baggage. They may be accepted in cabin baggage, subject to the destination’s quarantine regulations. They must be properly packed and meet the cabin baggage weight and size requirements. A maximum of 2.5 kg of dry ice per passenger is permissible if dry ice is used to carry these items. We reserve the right to refuse carriage if the items are not properly packed.
January July 2019 2019
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19/06/2019 4:38 PM