UPDATE YOUR DETAILS

It’s important that we have the right personal details on file, should we ever need to contact you.

Please contact us today to update your details: pinecourt-housing.org.uk/ contact-us

Protected characteristics

When you speak to a member of our team, we may ask to collect personal details relating to protected characteristics included in The Equality Act 2010.

Protected characteristics include: age, disability, gender identity/ expression, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex (gender) and sexual orientation.

We collect this information so that:

• we have a true understanding of who our customers are

• we can tailor and improve our services to suit individual needs

• everyone is treated fairly and consistently, and no-one is discriminated against

• everyone feels included

• we can create a culture of community cohesion enabling people to be their true, authentic selves

• we can identify who is and isn’t using our services. ensuring there are no real or perceived barriers for anyone

• we can identify underrepresentation in our communities

• we remain compliant with legislation

• we can monitor performance and provide statistical data, where necessary

For more details, please email diversity@sovini.co.uk