SHAPING OUR COMMUNITIES

During 2021/22

Our annual report details how we have strengthened our offer and services for customers across the last financial year.

As we continued to navigate through the impacts of COVID-19, the year brought challenges to our customers, communities, and partners alike. Despite this, we have continued to support our mission of creating opportunities and changing lives, as we positively promote cultural cohesion across our communities which are made up of 56% Black, Asian and Minority Ethnic (BAME) customers.

Across 2021/22, our customer satisfaction rates were reported at an impressive 99.3%. We believe these high levels of satisfaction are supported by our newfound ways of working, in addition to the improvements we have made.

Explore the report now: pinecourt-housing.org.uk/ annual-report