SOUTHERN NEWS
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Our Values:
Loyalty. Integrity. Honesty. Courage. Respect.
Our Vision:
To be the preferred provider of integrated solutions.
Our Mission Statement:
To provide integrated services that are personalised to meet the unique needs of our clients, whilst consistently demonstrating diligence, honesty, and integrity at the highest levels.
SECOND EDITION
Team photo SCGS fleet
NRL season launch
McHappy Day
SCGS & St John Ambulance - first aid kit
McDonald’s Security Officer
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SOUTHERN CROSS GROUP SERVICES Excellent Customer Service
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours” Ray Kroc; Founder of McDonald’s
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k c a b d e e f e v i t Posi
CUSTOMERS VALUE GOOD SERVICE MORE THAN FAST SERVICE CUSTOMERS WILL REMEMBER YOU IF YOU CAN REMEMBER THEIR NAME
Our objective is to motivate and build professional confidence in team members so that they will feel comfortable and relaxed when interacting with customers at all levels-be it site Management, members of the public, etc.- developing a sense of ownership and personal pride in their site and the quality of the relations they develop. Southern Cross’ philosophy is built on customer satisfaction and our focus is creating long-term business relationships by being pro¬active, responsive, flexible, and consistently delivering value.
Muhammad Megan (WA) assisting a customer with her shopping.
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A thank you card from a customer at Westfield Figtree addressed to Michael Trajanovski (NSW).
https://twitter.com/SXSECURITY
“WORD OF MOUTH IS VERY POWERFUL”
“Your most unhappy customers are your greatest source of learning” Bill Gates
Excellent Customer Service
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SCGS WORKPLACE HEALTH AND SAFETY POLICY STATEMENT Southern Cross Group Services is committed to the safety and protection of all staff. Southern Cross will:
• Promote and secure the health and safety of persons in their workplace. • Protect persons at work against hazards. • Assist in securing safe and hygienic working environments. • Control, reduce and eliminate the hazards which staff may be exposed to at work. • Foster cooperation between Southern Cross, its employees and other relevant representa tives and associations. • Formulate and regularly review policies pertaining to WH&S. • Establish measurable objectives and targets to ensure continued improvement with the ulti mate aim of eliminating workplace related injury and illness. • Promote education and awareness of WH&S in the workplace. • Comply with all relevant WH&S legislation and other requirements upon Southern Cross, or to which Southern Cross voluntarily subscribes.
Southern Cross’ Employee Responsibilities will include: • Ensuring their own health and safety in their workplace. • Avoiding adversely affecting the health and safety of others in the workplace. • Following employer’s instruction and direction for health and safety. • Utilising protective equipment and clothing. • Reporting any situation perceived to be a hazard, which cannot be rectified by himself or her self. • Reporting any injury or harm to health or body connected with their workplace. • Ensuring all work is carried out using safe operating practice and procedures, in accordance with legislative and company WH&S requirements.
SCGS ENVIROMENTAL POLICY STATEMENT Southern Cross Group Services is committed to ensuring that we meet all environmental regulations which are applicable to our daily operations. We are committed to recycling and waste management within our organisation through segregation and appropriate placement of used, discarded, and spoiled materials. We will source and purchase recycled products where practical and according to budgetary constraints. We will operate the most economical and environmentally friendly fleet of vehicles, conducive to parking considerations and fuel emissions within an urban environment. We will utilise systems and
equipment in our premises that conserve resources and prevent pollution. We will work closely with all our staff, clients, and suppliers to continually refine and improve our work practices and operations, and as a minimum we will comply with all applicable and relevant government legislation and regulation. This will be achieved through regular monitoring and auditing of our own performance.
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60
seconds with...
SHAD DICKESON
Your nickname is: Shadda. Location: Westfield Warrawong. Title: Security Supervisor (S1). How long have you been with SCGS? 2.5 years. Describe yourself using three words: Cheeky, unique, easy going. Name one thing you love about working for SCGS: I love the support that comes from SCGS and it is great to see it further developing as it grows nationally. Who do you work with and describe him/ her in 3 words: Warren Whitton, ‘the team dad’. What are your hobbies? R/C helicopters, pistol shooting, snowboarding. What is your favourite movie? Top Gun. What is your favourite memory at Southern Cross? Watching Sam Johnson, Adam McMahon and Steve Brbich own the dance floor after a team BBQ.
“Since becoming S1 at Warrawong he has implemented changes in the rostering system, so that guards can now plan life away from work for the first time in years, which shows in the way they approach their duties. He has restructured the way we deal with Trespass offenders in liaison with the Crime Commander at Lake Illawarra Police, resulting in more arrests and a willingness by Police to “Charge” these offenders. Shad asks the opinions of guards in a range of issues and takes their opinions into consideration, whether it be for Camera placement or general day to day tasks, which helps staff to feel more part of the team and gives confidence. He is up to date with modern technology and is currently developing an “app” which all of Westfield will be using in crime control. Shad is also the first contractor in Westfield history to become a “Duty Manager”, which shows the faith that management have in him. Summing up, he is a great asset to Southern Cross and a pleasure to work with. Shad smiles most when he sees a criminal being put into the back of a Police truck and don’t we all.” Warren Whitton S2
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WORD FROM MANAGEMENT Pam Arif : Human Resources & Admin Coordinator
Dear Team,
ties. These programs include Staff Development and Training, and Rewards and Recognition. In addition to staff training and recognition, we also encourage open communication amongst our employees, and this newsletter is evidence of our commitment to that. We would like our employees to provide feedback. Any feedback will be discussed at monthly Management Meetings and will remain confidential. I have worked for several companies in my time, but this is the first time I have felt truly supported by a hands-on General Manager and fantastic colleagues, and I have come to feel like Southern Cross is my real family.
I have been with Southern Cross Group Services from its inception in 2005 and to watch the company grow from a two-man operation to a multi-million dollar national This year will be an exciting one for Southcompany is a rewarding experience and ern Cross as we continue to grow and vensomething I am extremely proud to have ture into other divisions, and I am looking been, and continue to be a part of. forward to what the future holds for the company. Throughout all the changes within the business throughout the past 8 years, there is one philosophy that Southern Cross has always maintained; that our employees are the bread and butter of our business. We recognise that the success of our company and its continuing growth is due to the commitment, dedication and loyalty of its employees. As a result, we have developed incentives and on-going training programs to promote the growth of individuals and teams, to continually develop their talents and abilities, and to reward those who go well and beyond their duties and responsibili-
“We recognise that the success of our company and its continuing growth is due to the commitment, dedication and loyalty of its employees�
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Reward & Recognition Southern Cross Group Services has an Employee Reward and Recognition Program that aims to stimulate staff performance. Areas of focus include; long service, reaching targets, projecting Southern Cross’ core values (loyalty, integrity, honesty, courage and respect), outstanding efforts, exceptional achievements, consistent delivery of high quality service, improvement, and more. Southern Cross clients and personnel are provided with the opportunity to nominate an employee whom they feel is deserving of special recognition on an annual basis. This process is kept confidential and reviewed by the Reward and Recognition Committee, who have the authority to merit a number of entrants. Rewards vary, they can be both formal and informal, depending on the achievement category. The highest incentives are offered to those who reach long service brackets. Achievement categories are as follows:
Congratulations to the following Reward and Recognition Nominees: • Mo Ibrahim, Appreciation Award, (Airport West) • Robert DeVincentis, Appreciation Award, (Airport West) • Chris Rachkovski, Appreciation Award, (Plenty Valley) • Haidar Al Safar, Appreciation Award, (Plenty Valley) • Muhammad Megan, Appreciation Award (Westfield Carousel) • Westfield Carousel Security Team, Appreciation Award • Anoop Singh, Appreciation Award (Whitford City) • Syed Rizvi, Improvement Award, (Westfield Carousel) • Shaan, Commendation Award, (Westfield Innaloo) • Ognjen Jerkovic, Appreciation Award, (Warringah Mall) • Stephen Butt, Commendation Award, (Head Office)
1. Certificate of Appreciation 2. Commendation 3. Bravery Award 4. Unit/Team Commendation 5. 5 Years Service 6. 10 Years Service 7. 15 Years Service 8. State Team Member of the Year 9. Employee of the Year
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Paintball skirmish - VIC Team
Samantha Jade & SCGS Westfield team
McDonald’s CEO
Westfield VIC
NRL season launch
Reward & Recognition
For more photos follow SCGS on Twitter: https://twitter.com/SXSECURITY
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Southern Cross Group Services was the
MAJOR SPONSOR of the
St John Ambulance Australia
Southern Cross Group Services was the major sponsor for the 2014 St John Ambulance Cadet Camp, a program designed for everyday youths in order to develop their skills in a variety of areas, including but not limited to; leadership , team work, first aid procedures, social skills, emergency response. Many cadets feel that they are ready to take on leadership roles in their division. St John makes this possible by offering a Cadet Non Commissioned Officers (NCO)
Cadet Camp.
Course for cadets with leadership ambitions. Becoming a Cadet NCO (Corporal or Sergeant) is a great ways learning valuable new skills, helping others and taking responsibility. There are always cadets who stand out in St John— someone who has done something special, or gone the extra mile to excel at what they do. Each year, states/territories acknowledge one special and high achieving cadet with the Cadet or Youth Leader of the Year Award. This is a very important appointment, as this lucky cadet can accompany the state/territory Commissioner or Cadet Officer to special events, formal or ceremonial occasions. As part of the Cadet Camp, St John organise a range of competitions. The Cadet First Aid Competitions are a fantastic opportunity for young members to challenge themselves. There are events for individuals, teams and Cadet Leaders (aged 18-25). Competitions are great for: • • • • •
demonstrating first aid skills in a com- petitive setting meeting other competitors gaining confidence, courage and compe- tence being challenged learning from hand’s on experience
Supporting the community is very important to both Southern Cross Group Services and St John Ambulance Australia. We are excited to have formed this relationship, and wish to continue assisting St John in encouraging and further developing their youth council.
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CAREERS
Southern Cross Group Services employs applicants whose values are consistent with our own.
Loyalty, Integrity, Honesty, Courage, Respect.
Southern Cross Group Services understands that people are the key component to building a successful organisation, therefore at Southern Cross all employees are provided with career progression opportunities, continuous training and development platforms. Our Senior Management Team recognise those who deserve reward, this is demonstrated through our Employee Incentive Program. If you would like to learn more about this program please feel free to contact our Head Office.
Our Human Resources department review all resumes and cover letters that are submitted through hr@scgs.com.au.
Southern Cross Group Services would like to welcome Sandra Pagliaro to the NSW Head Office. Sandra will be our new Roster Coordinator, please feel contact Sandra for any of your questions and/or concerns in relation to rostering.
Please join us in welcoming
Sandra Pagliaro as our new
Roster Coordinator
Sandra has a wealth of industry knowledge, which she is now able to utilise as part of her new role. Southern Cross would like to encourage all employees to take advantage of career progression opportunities. Such opportunities will be advertised online via Seek.
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POSITIONS VACANT SITE SUPERVISOR - NEWCASTLE:
We are currently seeking the services of experienced, reliable, Security Officers to assist in the effective provision of safety and security services.
Working in a Security Officer role within the retail environment, your main responsibilities will include:
Performing security risk reviews Working in a team environment to prevent crime and increase customer service within the centre Assisting in the development of plans and systems to maximise customer safety on site Assisting in the establishment and delivery of safety plans that provide internal and external security Working with Centre Management and key stakeholders to develop security strategies that meet the needs of the Centre Good public communication skills and the ability to assist retailers, contractors and customers in by offering customer service support Developing strong relationships and work with local Police, Fire Brigade and Ambulance Services to develop emergency protocols Professional Skills & Knowledge
To be successful in this role, you must possess the following:
Strong relationship building skills Strategic thinking Current security license Senior First Aid Strong team commitment Reliable and exceptional presentation skills CCTV experience an advantage Commitment to safety Excellent communication skills Strong customer service focus Good command of verbal & written English Preference will be given to candidates with experience of Customer Service and Retail Security
If you think you have what it takes to be a Southern Cross employee, do not hesitate, apply now as this position will fill fast!
TO APPLY: Forward your resume to hr@scgs.com.au Eligible applicants will be contacted to attend an interview.
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STATE BUSINESS MANAGER - SOUTH AUSTRALIA:
We require an experienced and committed Business Manager to join our National Operations team in managing our sites in South Australia.
Your duties will include, but are not limited to: Maintaining and managing all sites within South Australia Building and maintaining strong and positive relationships with clients and other key stakeholders, including local law enforcements Developing teams within each site, counselling, mentoring, conducting performance appraisals and reviewing KPIs Conducting site compliance visits, and ensuring detailed records of incidents are properly recorded and reported Pursue opportunities for business growth within the state, and attend business development meetings Developing Site Operating procedures, and to ensure site and employee compliance with service level agreements and company policies and procedures Assist Human Resources in the recruitment and selection of appropriate staff, and identify staff for career advancement Drive company vision, values and business plan
To be successful in this role, you must possess the following:
Proven track record in Security Operations Management Exceptional verbal and written communication skills Excellent presentation skills Strong interpersonal skills and strategic thinking skills Strategic thinking Strong customer service focus Ability to work unsupervised Current security license Senior First Aid Commitment to safety Good command of verbal & written English
If you think you have what it takes to be a Southern Cross employee, do not hesitate, apply now as these positions will fill fast!
TO APPLY: Forward your resume to hr@scgs.com.au Eligible applicants will be contacted to attend an interview.
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BUSINESS DEVELOPMENT
INCENTIVE PROGRAM
Southern Cross Group Services will reward any SCGS employee that provides a genuine lead to new business.
INCENTIVE DETAILS: ▇▇
$500.00 reward for genuine lead (not an opinion)
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Must result in a signed Contract or Agreement
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Names (contact) and Services Required
EXAMPLE: “My brother Sam works at Joe’s Factory they have a security gate house with three guards. My Brother is a site maintenance supervisor and his boss Paul Smith has told him they are not happy with the service. The contact number is 2468 1234”
CONTACT:
The SCGS Marketing Team 1300 557 434 terry.martin@scgs.com.au
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Olivia, Tommy & Admir - Head Office
NRL season launch
Emergency response
VIC team bonding
SCGS sponsored the cricket, 2013
Emergency response
For more photos follow SCGS on Twitter: https://twitter.com/SXSECURITY 15
1300 557 434
www.scgs.com.au https://twitter.com/SXSECURITY
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