Complaints and Experience Team

Feedback and issues raised via our Complaints and Patient Experience service are monitored and reported on monthly.

The reports are submitted to our Patient Experience and Caring group and then presented to the Quality and Safety Committee followed by the Trust Board

These reports are available on our website as part of the Trust Board papers. https://www.southernhealth.nhs.uk/about-us/our-board/meetings-and-papers

We have recently established a Complaints Review Panel which meets on a quarterly basis The group is made up of representatives from divisional staff, complaints advisors, Healthwatch, the Integrated Care system and service users and carers The aim of the panel is to monitor the effectiveness and quality of our management of Complaints, to share good practice and ensure that the Trust is learning from complaints.

If you would like to give feedback on our complaint process please scan the QR code if you would like more information or have any questions please email complaints@southernhealth nhs uk

Getting involved

We have a group of people, patients, service users, and members of the public, who get involved in research through our Public Involvement Initiative. You are welcome to join us. Public Involvement is about actively involving people in the work that researchers do

The types of activities that we do as part of PPI are:

Being part of a project group

Helping to write lay summaries and patient information sheets used in research projects

Designing studies by helping researchers to ask good and relevant questions

Conducting research by carrying out questionnaires with research participants

Sharing findings by presenting information in suitable formats to appropriate audiences

You can be involved in as little or as much as you like, and in whatever projects you are interested in We will make sure that your involvement is manageable and that you can get the best from being involved

What can I gain from being part of research?

The benefits can be something additional to put on your CV, meeting new people, developing new skills and gaining confidence You may find you develop positive working relationships and have fun too!

Sometimes there is payment available for taking part - we will refund travel expenses on production of receipts, and we offer a mileage allowance

In August we were awarded an National Institute of Health and Care Research Clinical Research Network (NIHR CRN) £8900 grant from CRN Wessex. Unfortunately due to sickness this project didn’t begin until January The grant was to engage under served communities in research and involvement so we set to and engaged the community as best we could before the end of the grant period in March

We met with three community groups – One service user group (St Denys Activity Group), one carer group (BAME Carers United) and one community group (Priory Road Luncheon Club) We met with a range of people, a large proportion of whom signed up to the Public Involvement Network for Research (PINR) Community Some have already planned to take part in upcoming involvement activities run by the University of Southampton. From these meetings we boosted our membership by 56 people many from diverse communities. We look forward to working alongside this dynamic group of people

Future events:, We intend to go back to the community groups and work with them to promote research, involvement and the opportunity to be a Patient Research Ambassador now that links have been made .

The New Year arrived and with our friends at Unloc we launched the ‘Youth Grants’ project Rather like a ‘small sparks’ fund brighterway put up a pot of money (£500 each project) for young people to apply for to start something up that promoted health and wellbeing

Two grants were awarded and we await reports on how things are progressing!

Community First Agm In Winchester

On a cold Friday in January, Dominic attended the Community First AGM in Winchester. Chilly outside but a warm welcome within it was good to catch up with many old friends face-to-face

Talking of old friends, Dominic met up with Cormac Russell in February At an event organised by our friends and colleagues at Solent NHS Trust, Cormac delivered the keynote speech. His understanding of community inspires hundreds of people up and down the UK and beyond

October started with a visit to Westminster Abbey With ticket in hand, Dominic sat three rows behind Michael Rosen (Children’s Laureate 2007-09). Michael had spent 48 days in intensive care with COVID-19 and had penned a poem in thanksgiving entitled ‘This is You, You’re Looking at You’ He said about the NHS, “We should treasure this institution, supporting it, improving it, ensuring that it is there solely for the purpose of helping people ”

Footpaths and way markers – paths to keep in trim and for exploring nature Our largest community hospital at Lymington, in partnership with the Friends of (Lymington Hospital), will have a path that connects the main entrance to a riverside walk

The project started in February (2023) and the grant must be spent by March 2024 Over the coming months we will report on progress.

Christmas came round and once again brighterway delivered festive cheer to every Ward in the Trust From the chaos of emptying hundreds of boxes order was achieved and an army of volunteers took presents and decorations all around Hampshire

W O R K I N G W I T H O U R C O M M U N I T I E S