I n di a n a G r a n d C a s i n o o f f e r s t h e s a m e premium gaming experience with the new name! SG: Other than the name change, will there be other property changes?
SG: In closing, is there anything you would like to add for the readers of Southern Gaming?
TD: Nothing else will change. None of the player tiers changed. We have been determined to communicate with our customers through this process and let them know the same. We have even invited all our customers to turn their old player cards in and they can get a new one, and if they don’t want to they don’t have to. We know some people who gamble are superstitious and some want to play with their old card, and that is perfectly fine with us. It works just likes the new one will work, none of the technology changed. We are being very careful to try not to change any of those things. Although some things do change as you evolve as a property, none will have to do with the name change.
TD: I think we have covered just about everything. I want to reiterate that this is really a quality facility. Everything from the quality of air to some things that the day-to-day customer would never even notice is superior. Marty Pitts, our facilities manager, told me recently that we change our air three times an hour, so every 20 minutes there is new air coming into the building. Today, with the issue of smoking/non-smoking, that is a part of the quality experience that makes us stand out. We also have covered parking that really makes for easy in and easy out.
SG: Do you foresee any property enhancements coming in the next six to 12 months that players can get excited about? TD: There are a lot of things we would like to do, but what we have to do first is wait until the capital to initiate the projects is there first. I look around and think it would be nice to have a hotel here, more structured parking and maybe even some meeting and convention space. I think all of those things should be on the table and will come in due time.
SG: In a sentence or two, give us your description of the property and what you try to accomplish for your customers. TD: If our mission statement is anything, it is first and foremost, exceeding our customers’ expectations where those opportunities exist, because it really is all about the experience.
I also don’t think we talked about the high quality of food here. Our buffet is unique in terms of the cooking stations and how the food is cooked fresh right there. It is not the classic buffet where they bring out the big, hot pans that have been sitting in the back for three hours. Our steakhouse has an unsurpassed reputation for the quality of steaks that we serve. Day to day, I feel a great energy in this property. Whether it is New Year’s Eve or a normal night, you can walk in and the music is right, the energy is right and you can feel the play of the slot machines going on, and sometimes that is lost at other casinos.
For more information on Indiana Grand Casino, visit IndianaGrand.com or call 1-877-386-4463.
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