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MEMPHIS Medical News // InCharge Healthcare // 2013

Memphis InCharge HEALTHCARE

Memphis Healthcare: Who’s InCharge? Publisher: Jackson Vahaly Market Publisher & Contributing Editor: Pamela Harris Editor: Pepper Jeter Art Director: Susan Graham

You are holding the culmination of months of planning and research that we hope you will find a valuable and informative tool throughout 2013. It is the Memphis Medical News’ initial issue of InCharge, a compendium of key decision-makers, leaders and influencers in the area’s healthcare industry. And…just for the month of December, it takes the place of our newspaper edition. With award-winning centers of excellence in virtually all of our hospital systems, the world-renown St. Jude Children’s Research Hospital, Level 1 Trauma

Chief Executive Officer: Chris Ferrell Chief Financial Officer: Patrick Min Chief Operating Officer: Ron Jiranek Chief Marketing Officer: Susan Torregrossa Chief Technology Officer: Matt Locke Business Manager: Eric Norwood Director Of Digital Sales & Marketing: David Walker

Centers at both The Med and Le Bonheur, nationally and globally recognized medical specialty practices, the uniqueness of the Church Health Center and Memphis Bioworks Foundation, the state’s largest medical, dental and pharmacy schools, two vital nursing schools, the global headquarters of Wright Medical Technology, major divisions of Medtronic and Smith & Nephew and others too numerous to mention, our local healthcare industry is not only a critical economic driver, but one of Memphis’ proudest features.

Director Of Accounting: Todd Patton Creative Director: Heather Pierce Director Of Online Content/ Development: Patrick Rains www.southcomm.com

With InCharge, Memphis Medical News offers a quick reference guide to the thought leaders, innovators and influencers in our medical community. We’ve also included a section of some of the top leaders from the West Tennessee region. The listings are not intended to be a social registry or ‘who’s who’ in healthcare, but rather a useful guide to the people who are shaping the direction and future of Memphis’ healthcare industry. To help bring that point across, our cover features eight people who are bringing new ideas and change to our local healthcare system. We questioned them about their challenges, strategies and forecasts for the future of healthcare in Memphis. Their responses can be found in our cover story. Much care and thought has been put into creating this list and ensuring its accuracy. Our plans are to expand this issue and include even more deserving

On The Cover Top Row, Left to right:

Kevin Spiegel, SVP, CEO, Methodist University Hospital, Richard Gilbertson, MD, EVP, Director, St. Jude Comprehensive Cancer Center, Dawn Fitzgerald, CEO, QSource, Audrey Gregory, RN, PhD, COO, Saint Francis Hospital-Memphis, Jason Little, EVP & COO, Baptist Memorial Health Care Corporation.

leaders in next year’s edition. We want you to help us grow future issues of InCharge. Please email us your thoughts and nominations. We look forward to your comments.

Market Publisher

pamela@memphismedicalnews.com

Bottom Row:

Reginald Coopwood, MD, CEO, The Regional Medical Center, Laura Talbot, PhD, RN, Dean of Nursing, UTHSC, Sarah Maurice, COO, Campbell Clinic. Photograph By Hal Jaffe

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2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE

Unity, Collaboration, and Cooperation Keys to City’s Story: Moving Healthcare Future Cover the Memphis Medical Community Forward

By JONATHAN DEVIN 2012 was a year of preparing for the uncertain in the Memphis medical community. Whether it was questions about the future of insurance under the Affordable Health Care Act, concerns about cuts to Medicare and sequestration, or navigating businesses through a period of alignment, medical leaders have had their hands full while waiting on answers that have yet to come. As 2013 approaches, eight of the city’s foremost healthcare leaders responded to questions from the Memphis Medical News. The group, featured on the cover of this publication’s InCHARGE issue, calls for unity, collaboration, and cooperation as the road ahead becomes clearer. “Perhaps our biggest challenge is continuing to adapt to change,” said Jason Little, executive vice president and chief operating officer for Baptist Memorial Health Care. “We are witnessing an evolution in our healthcare Jason Little delivery system. We must be willing to adjust, so we can continue to thrive.” But what it takes to lead doctors, administrators and patients through the reorganization of medical systems that have been in place for decades is largely subjective. Those who have emerged as leaders this year, though, agree on certain qualities of leadership, which are necessary in facing future challenges. “Leadership involves more than a title,” said Sarah Maurice, COO of Campbell Clinic. “Rather, a demonstrated commitment to the greater whole is needed. Leadership carries with it the responsibility to rise above circumstanc-

MEMPHIS Medical News // InCharge Healthcare // 2013

es and lead by example. “Anyone in our organization can be a leader by working to develop themselves and others, being proactive, and owning the issues and problems associated with their role while seeking positive solutions. Leaders demand more from themselves by setting the bar higher for themselves, but more importantly they help others reach that bar by engaging each person to work SARAH MAURICE together as a team toward a given goal.” Accepting responsibility for decisions and actions, whether they succeed or fail, is another quality of leadership in the medical community. “I expect leaders on my team to be self-starters who have a passion for the work, and who welcome challenges, which is a daily reality in healthcare,” said Audrey Gregory, COO of Saint Francis Healthcare. “I do not do well with excuses from the leadership team, so leaders on my team know, and are clear, about my AUDREY GREGORY expectations around problem solving and accountability.” And one challenge facing healthcare leaders is quite clear: remaining the same in an ever-changing field will not lead to success. Rather, leaders are focusing on how to make the necessary changes to their structures palatable and even preferable to all involved. Perhaps the most notable change healthcare providers are making is adapting to a system in which fees are tied heavily to qualitative outcomes, and

in which outcomes are determined more precisely, scrutinized more purposefully, and are available to patients more quickly and easily. “Employee pride and enthusiasm for the organization and the work we perform have been cornerstones of our corporate culture for the past 40 years,” said Dawn Fitzgerald, CEO QSource. “This passion derives from a strong sense of mission and purpose. However, with the diversification of our work and the everdawn fitzgerald changing dynamic of new business opportunities, we’ve considerably expanded our core competencies and, subsequently, our associates’ skills. In this new environment we need to continue to evolve and to empower our associates to find more efficient and effective ways to conduct our work. “In 2005, we adopted the ISO 9000:2001 standard to help us better understand our processes and outcomes. With this framework now firmly in place we use the results of process and procedure reviews to create ongoing organizational improvement.” In some cases, healthcare organizations have expanded rapidly, reaching out to physicians groups, which changed the scope and feel of their operations altogether for both patients and employees.“Baptist continues to make the transition from a hospital-centered organization to a hospital and physiciancentered organization,” said Little. “During the past year, Baptist Medical Group, our multispecialty physician practice, has grown into one of the MidSouth’s largest groups with 350 physicians in specialties ranging from internal medicine to oncology, cardiology and pulmonology. “These doctors chose to

Memphis InCharge HEALTHCARE

align with Baptist, because we promised them a strong voice on an integrated team. They are actively involved in our future plans, including our new Baptist Cancer Center and a number of other projects. The president of Stern Cardiovascular Foundation, Dr. Steven Gubin, has even volunteered to lead our flagship hospital’s Well4Me Personal Challenge, where colleagues have begun six-month journeys toward healthier lifestyles.”But at the heart of the culture is developing the curiosity that leads to new break-throughs in treatments for patients.“St. Jude Children’s Research Hospital has unprecedented resources to fight childhood cancer and other catastrophic pediatric diseases,” said Dr. Richard Gilbertson, director of the Cancer Center at St. Jude. “Our science is amazing. Daily we are making new discoveries about these disease processes. Translating these discoveries rapidly dr. richard and appropriately to gilbertson the clinic is our greatest focus and challenge.“We have an extensive healthcare system that serves diverse groups of citizens with markedly different healthcare models. Working together and learning from each other will be crucial if we are to bring the very best medicine to the people of the MidSouth.” Rising to the challenges of impending system change oftentimes means new innovations in the technology that facilitates communication and procedures like electronic medical records and using the internet to decrease waiting time in the emergency room. In facing challenges, leaders have had the opportunity to think creatively and experiment with ideas that before would have seemed unrealistic. In the changing medical landscape, it seems that nothing which can be accomplished is off the table. “The shifting dynamics within the healthcare industry have demanded that providers and organizations think out of the box and adopt new models of care and business,” said Maurice. “Technology is developing rapidly, as are regulations, and we must stay ahead of the curve in order to continue to provide the highest quality of care, while lowering cost and increasing access. “As healthcare administrators,

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it’s important to analyze the options and make smart decisions for all stakeholders including physicians, patients, employees, and our community. Everything has a domino effect. It’s our job to anticipate outcomes, then mitigate or leverage as appropriate.” There’s a certain amount of watching and waiting involved in rising to meet a challenge and those who can predict which issues will rise up next are often the ones who land on top. “I think that keeping up with what’s happening across the entire healthcare landscape is our biggest challenge,” said Fitzgerald. “Given our role in supporting Medicare, TennCare, Health Information Technology (HIT) and quality improvement in general, it’s important that we maintain a solid grasp of current trends. “These trends include federal and state legislation that might impact our work, implementation of new programs such as Accountable Care Organizations, Meaningful Use of HIT, Patient Centered Medical Homes and Health Insurance Exchanges, and changes in population health priorities such as reducing readmissions. These are all areas where we have an obligation to remain current and develop expertise to continue to be a valued resource.” New technology, new systems, new solutions always come with a cost, but avoiding investments in the future means avoiding accountability to some. In the case of The Med, that means going to the extreme of rebuilding almost every building on its campus, a plan that was announced this year. “We (at The Med) have made significant investments within the organization to create a culture of accountability,” said Dr. Reginald Coopwood, CEO of The Med. “Every individual within the organization from the top down is being held accountable to manage our environment such that the patient experience is one that is second to none. “We all face the DR. REGINALD COOPWOOD challenge around the uncertainties of healthcare reform. We are all evolving as we face changes in payment reform, health information exchange and the new focus on quality and transparency. These are all good changes, even

though they are different from how we do business today.” But as these leaders considered the healthcare picture in Memphis, all agree that in order to move forward, there must be calculated and strategic cooperation among systems at all levels from government to nonprofit to healthcare organizations. Hospitals and physicians’ groups will not be able to stand alone against the changing environment of healthcare. “I would propose that one of the most important steps the city can take is a coordinated, innovative and disciplined approach towards preventative care,” said Gregory. “We must redouble efforts to collaborate with all our health care partners,” said Laura Talbot, dean of the College of Nursing, The University of Tennessee Health Science Center. “Building bridges, working in tandem, recognizing more of our similarities Laura talbot and minimizing our differences will help us continually find ways to make a positive difference for all those who so desperately need our skills and the talents of the professionals we educate and train.” “The most important step Memphis can take toward moving forward in healthcare is to take responsibility of the entire city’s health outcomes and invest in partnerships that will improve the health status of the communities in which we live,” said Kevin Spiegel, CEO of Methodist University Hospital. “For example, The Church Health Center, founded by Dr. Scott Morris, provides primary health care to low-income, uninsured working people of Memphis. Another example is Christ Community Health Services, founded by Drs. David Pepperman, Rick Donlon, Karen Miller and Steve Besh, also providing high-quality health care and other services in Memphis. Such invested partnerships as these two agencies have with the KEVIN SPIEGEL Memphis community are commendable. “However, it is vital that more Memphians rise up and take responsibility for the health status of the communities in which we live.”

2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE Memphis Listings

A Donna Abney Executive Vice President Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0549 Abney has been executive vice president of Methodist Le Bonheur Healthcare since 2002. She oversees managed care, physician services, information systems and marketing and communications. Abney became senior vice president in 1995 when Methodist Healthcare merged with Le Bonheur Children’s Hospital. Previously, she was senior vice president for marketing and planning for Le Bonheur Health Systems, Inc. and vice president and director of marketing for Le Bonheur Children’s Medical Center. Calvin Anderson Chief of Staff, Senior VP Corporate Affairs BlueCross BlueShield of Tennessee 85 N. Danny Thomas Blvd. Memphis, TN 38103 901.544.2111 Anderson is the executive director of the BlueCross BlueShield of Tennessee Health Foundation and Community Trust. He also represents BlueCross as a congressional relations coordinator for the Blue Cross Blue Shield Association, and on America’s Health Insurance Plans Policy Committee and Federal Government Relations Group. Anderson also serves on the Health Industry Council for District Eight of the Federal Reserve. Noma Anderson, PhD Dean of College of Allied Health Sciences The University of Tennessee Health Science Center 930 Madison Ave., 6th Floor Memphis, TN 38163 901.448.5581 nander13@uthsc.edu Arriving at UTHSC in March 2010, Anderson is the fifth permanent dean to lead the College of Allied Health Sciences since its founding in 1972. The college annually enrolls about 560 students in its 15 professional degree programs that offer career choices in Audiology and Speech Pathology, Clinical Laboratory Sciences (Cytotechnology, Histotechnology and Medical Technology), Dental Hygiene, Health Informatics and Information Management, Occupational Therapy, and Physical Therapy. Classroom choices include traditional, online and distancelearning options.

MEMPHIS Medical News // InCharge Healthcare // 2013

Bill Appling President Watkins Uiberall Health Care Consulting Group 1661 Aaron Brenner Drive, Ste 300 Memphis, TN 38120 bappling@wucpas.com Appling has worked in health care consulting and management for over 20 years. He serves on a number of local healthcare boards as well as the national MGMA and American College of Medical Practice Executives. He publishes and is a speaker. He holds adjunct faculty positions at the University of Memphis. He is president of the HealthCare Consulting Group at Watkins Uiberall. Meri Armour, MSN, MBA President and Chief Executive Officer Le Bonheur Children’s Hospital 848 Adams Memphis, TN 38103 901.287.5952 lebonheur.org Since being named president and CEO of Le Bonheur in 2007, Armour has led the hospital through a major fundraising campaign and the opening of a $340 million state-of-the-art facility. She has also served on the Children’s Hospital Association Board of Directors and the Child Health Corporation of America Board of Directors. She has a Master of Science in Nursing and Master of Business Administration from Case Western Reserve University Frances Payne Bolton School of Nursing and CWRU Weatherhead School of Management. Kyle Armstrong Administrator, CEO Baptist Memorial Hospital– Collierville 1500 W Poplar Ave Collierville, TN 38017 901.861.9000 baptistonline.org Armstrong received a bachelor’s degree in public relations and business administration from Baylor University, a master’s degree in business administration from the University of Alabama at Birmingham and a second master’s degree from UAB in health care administration. Before coming to Baptist Collierville, Armstrong completed an administrative fellowship with Baptist Memorial Health Care and served in leadership roles at three Baptist Memorial hospitals. David L. Archer President and CEO Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com Archer became president and CEO of Saint Francis Hospital-Memphis in 1997. For the past six years, he also held the title as CEO of Saint Francis Healthcare. His innovative style of leadership led to the creation of Saint Francis Hospital-Bartlett, the Ambulatory Surgery

Center @ Saint Francis, the Center for Surgical Weight Loss and a rapidly growing physician practice entity, Saint Francis Medical Partners. Archer has more than 20 years of experience as a health care executive. Kimberly Avery Administrator Mid-South Pulmonary Specialists, P.C. 5050 Poplar Ave., Suite 800 Memphis, TN 38157 901.276.2662 Avery graduated with a BBA in International Business, an MBA in Healthcare Economics and a Juris Doctorate all from University of Memphis. Named Administrator of Mid-South Pulmonary Specialists, P.C. in September, 1998, she helped grow the practice from five physicians to 20 providers who specialize in pulmonary and critical care medicine. Success has come from practicing in all three main hospital systems as well as being adaptable and flexible to the changing healthcare environment. Nancy Averwater Administrator and CEO Baptist Home Care & Hospice Services Baptist Minor Medical Centers 6141 Walnut Grove Road Memphis, TN 38120 901.767.6767 baptistonline.org Averwater is the administrator and CEO of several Baptist entities, including Baptist Home Care & Hospice Services, the Kemmons Wilson Family Center for Good Grief and Baptist Minor Medical Centers. She earned a Bachelor of Science in nursing from Harding University and a Master of Health Administration from the University of Memphis. Averwater volunteers for Habitat for Humanity, has served on the Leadership Memphis board of directors and is a member of several organizations.

B Brian Barbeito Chief Executive Officer Mid-South Imaging & Therapeutics, PA (MSIT) Memphis Interventional Radiology Clinic (MIRC) 6305 Humphreys Blvd., Suite 205 Memphis, TN. 38120 901.747.1000 msit.com Barbeito serves as CEO of MSIT & MIRC, a large premier multi-specialty radiology practice serving the tri-state Tennessee, Mississippi, and Arkansas communities. Barbeito is an active member of the local, state, and national American College of Healthcare Executives, Medical Group Management Association, Radiology Business Management Association and currently serves on the Board of Directors for the Brothers of the Sacred Heart Foundation.

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Joe Baier Owner/CEO Mroz Baier Breast Clinic 6005 Park Avenue Suite 700 Memphis, TN 38119 901.527.3391 breastcareclinic.com In 1994, Joe Baier co-founded the Mroz-Baier Clinic in memory of his late wife Julie Bourgeois Baier (1943–1990). Today the clinic honours her wish that a center of excellence be established to provide patients with the treatment they need, expect and deserve. The clinic combines state-of-the-art technology with state-of-theheart emotional support for patients with breast cancer.

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Steven J. Bares President and Executive Director Memphis Bioworks Foundation 20 South Dudley, Suite 900 Memphis, Tennessee 38103 901.866.1400 sbares@memphisbioworks.org Bares is president and executive director of the broad-based public/private partnership focusing on the growth of biomedical research and commercialization of life science technologies. He specializes in growth business management, new product development and marketing, and he has led the development of more than 15 new technologies from concept through the entire technology development cycle to the penetration of consumer and commercial mar-

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kets. Bares holds a Ph.D. in Physical Chemistry, a Masters of Business Administration (MBA) and a B.Sc. in Chemistry. David Baytos CEO Methodist Olive Branch Hospital Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0791 With more than 25 years of experience, Baytos is CEO of Methodist Olive Branch Hospital, currently under construction. Baytos has also served as interim CEO of Crittenden Regional Hospital in West Memphis, Ark. As CEO of Methodist Le Bonheur Germantown Hospital, Baytos from 1998 to 2009, he led the hospital through a series of expansions, adding clinical services and beds while enhancing the quality of healthcare services provided to patients and their families. Ken Beasley CEO OrthoMemphis, a division of MSK Group, P.C. 6286 Briarcrest Ave Memphis, TN 38120 901.259.1600 Beasley is also the owner of Pinnacle Health LLC, which provides anesthesia services to community hospitals and consulting services to physician practices. He was formerly the CEO of Baptist Memorial Hospital–Memphis. He is actively involved with the Arthritis Foundation and member of the American College of Orthopaedic Executives and Medical Group Management Association. Ralph Berry Executive VP, Public Relations Sullivan Branding 175 Toyota Plaza, Suite 600 Memphis, TN 38103 901.486.4269 rberry@sullivanbranding.com After 30 years in the profession, Berry has handled virtually every aspect of public relations, including media relations, corporate communications, brand identity launches, product sales and corporate acquisitions. His work has resulted in placements in local, regional and national publications, and his ideas have led to memorable special events and generated valuable online conversations and engagements. He is a trustee of WKNO Public Television and Radio and volunteers with theater groups, schools and charities. Gwen Bonner Chief Operating Officer Saint Francis Hospital- Bartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901.820.7050 Gwen.bonner@tenethealth.com Bonner joined Saint Francis Hospital-Bartlett

MEMPHIS Medical News // InCharge Healthcare // 2013

Memphis InCharge HEALTHCARE as its COO in September, 2007. She was responsible for overseeing the hospital’s recent 96-bed facility expansion project. In addition, she maintains direct responsibility for Laboratory Services, Imaging Services, Pharmacy, Rehabilitation Services, Engineering, Food and Nutritional Services, Environmental Services, and Cardiopulmonary Services. Prior to this, Bonner served as vice president of Clinical Services at Saint Francis Hospital-Memphis. Jim Boswell Vice President of Physician Services CEO Baptist Medical Group 1717 W. Massey Road Memphis, TN 38120 901.227.4044 jim.Boswell@bmg.md Boswell joined Baptist in 2010 after serving as CEO of NEA Baptist Clinic, headquartered in Jonesboro, Ark. NEA Baptist Clinic is a physician group practice with 106 providers and 20 clinic locations. Boswell holds a Masters of Business Administration degree from The University of Chicago and has served as CEO, chief financial officer and chief operating officer of several physician-owned group practices around the country. Bill Breen Senior Vice President of Physician Alignment Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0546 As of June 2010, Breen has served as senior vice president of physician alignment at Methodist Le Bonheur Healthcare. Previously, he was CEO of Health Choice, LLC, the exclusive managed care contracting organization for MetroCare Physicians and Methodist Healthcare, serving the Memphis and Mid-South area. Breen is responsible for overseeing the development of strategies and operations that align Methodist Le Bonheur Healthcare and its physician partners

University of Memphis and spends his pro bono time assisting area non-profits in general corporate matters. Kennard Brown, JD, MPA, PhD, FACHE Executive Vice Chancellor and Chief Operations Officer The University of Tennessee Health Science Center Hyman Administration Building 62 S. Dunlap, Suite 219 Memphis, TN 38163 901.448.4797 kbrown@uthsc.edu

COO at UTHSC and responsible for coordinating day-to-day administrative operations and management of central administration. A 14-year UTHSC employee, he began his service in the Office of the General Counsel. Previously, he was Director of the Office of Equity and Diversity, Office of Employee Relations and Center on Health Disparities. He is also an Assistant Professor in the College of Pharmacy and in the Department of Surgery, College of Medicine.

Dr. Brown is Executive Vice Chancellor and

“As physicians, we have so many unknowns coming our way... One thing I am certain about is my malpractice protection.” Medicine is feeling the effects of regulatory and legislative changes, increasing risk, and profitability demands—all contributing to an atmosphere of uncertainty and lack of control. What we do control as physicians: our choice of a liability partner. I selected ProAssurance because they stand behind my good medicine. In spite of the maelstrom of change, I am protected, respected, and heard. I believe in fair treatment—and I get it.

Cory A. Brown Attorney – Healthcare Law Rainey Kizer Reviere & Bell PLC Morgan Keegan Tower 50 North Front Street, Ste. 610 Memphis, TN 38103 901.333.8101 cbrown@raineykizer.com Brown focuses his practice in the areas of healthcare transactions and regulatory compliance. He customarily represents hospitals, physician groups and individual providers on matters pertaining to federal and state healthcare laws and regulations; the formation, sale and acquisition of healthcare entities; physician employment matters; Medicare/Medicaid audits; and Medicare/Medicaid compliance matters. He received his law degree from the

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2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE Denise D. Burke Healthcare Regulatory & Transactions Group Butler, Snow, O’Mara, Stevens and Cannada PLLC 6075 Poplar Ave., Suite 500 Memphis, Tennessee 38119 901.680.7321 denise.burke@butlersnow.com

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Burke has been listed in the Best Lawyers in America for Health Care Law and as Lawyer of the Year, as well as in Chambers USA among America’s Leading Lawyers for Business. She focuses her practice on healthcare law, regulatory compliance and government investigations. She is a Fellow of the American Bar Foundation and is a member of the American Health Lawyers Association; the Medical Group Managers Association; and the Healthcare Financial Management Association.

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Having managed medical practices for almost 30 years, Burns is responsible for management of Memphis’ largest women’s health practice, Memphis Obstetrics and Gynecological Association, PC (MOGA) and has consulted with multiple practices throughout his career. Other current clients include Dr. Kristin Miller, Dr. Christine Mestemacher, and Dr. Roy Bors-Koefoed. With thirty employees, his management firm offers a full range of services including billing, human resources, marketing, IT, and financial management.

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C Jamie Carter COO Methodist University Hospital 1265 Union Ave. Memphis, TN 38104 901.516.8276 Carter joined Methodist Le Bonheur Healthcare in 2011 as COO of Methodist University Hospital. Prior to arriving at Methodist, Carter served as the president and chief executive officer of Crittenden Regional Hospital (CRH) in West Memphis since 2005. At CRH, Carter oversaw significant initiatives in the areas of patient- and family-centered care, physician recruitment and facility renovations. He was also instrumental in crafting a state-wide trauma network for Arkansas.

Memphis InCharge HEALTHCARE Pam Castleman, MSN Chief Nursing Officer The Regional Medical Center 877 Jefferson Avenue Memphis, TN 38103 901.545.7100 www.the-med.org Castleman has more than 30 years experience in nursing management in various inpatient and outpatient settings. She joined Regional Medical Center at Memphis more than 15 years ago. During this time, she has served as the Director of Trauma, Burn, Hyperbaric Oxygen Therapy and Emergency Services before being named CNO in 2010. Castleman is responsible for all of patient care services at Regional Medical Center. Michael Cates, CAE CEO The Memphis Medical Society 1067 Cresthaven Road Memphis, TN 38119 901.761.0200 mcates@mdmemphis.org Cates has been with The Memphis Medical Society (MMS) since 1985. During his 27-year tenure, he has advocated on behalf of physician members on a variety of legislative, educational and scope-of-practice issues. The MMS is a professional membership society for physicians. It was founded as the Shelby County Medical Society in 1876. The organization currently has 1,952 members. Jeremy Clark Chief Executive Officer Saint Francis Hospital- Bartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901.820.7050 Jeremy.clark@tenethealth.com Clark joined Saint Francis Hospital-Bartlett as its CEO in June 2012. Prior to this, he served as vice president and chief of staff at Tenet Healthcare developing and implementing its national strategy. Clark has held previous positions within Tenet as the chief operating officer at Good Samaritan Medical Center in West Palm Beach, Florida and associate administrator at Brookwood Medical Center in Birmingham, Alabama. Jan C. Conwill Administrator Cardiology Specialists of Memphis 80 Humphreys Center, Suite 202 Memphis, TN 38120 901.288.2350 Jan.conwill@csmem.com Conwill has strong leadership and management skills in healthcare. She earned her Bachelor of Science of Organization Leadership from Union University in Germantown and is currently completing her MBA/Healthcare from Bethel University. Conwill has been a member of the Mid-South MGMA since 2004, serving in various capacities on the Board and served as president

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of Mid-South MGMA 2012. She is currently serving as the TMGMA 2013 Member Services Committee Chairperson. Reginald Coopwood, MD President and CEO The Regional Medical Center 877 Jefferson Avenue Memphis, TN 38103 901.545.7100 the-med.org Dr. Reginald Coopwood joined Regional Medical Center at Memphis in March 2010 as president and CEO. He leads the senior executive team and serves on a several boards, including the National Public Health and Hospital Institute, Tennessee Hospital Association (THA), BlueCross BlueShield of Tennessee, Qsource and March of Dimes. He was recently named the Chair-Elect for the THA Board.

D Lisa A. Daniel CEO Memphis Mental Health Institute (MMHI) 951 Court Ave. Memphis, TN 38103 901.577.1801 lisa.a.daniel@tn.gov Daniel was named to her current position July 2012, after having served as interim CEO since May 2011. Prior to that, she was assistant superintendent of Program Services at MMHI. She has worked in state government for more than 13 years, for both the Tennessee Department of Mental Health and Substance Abuse Services and the Tennessee Department of Human Services. She has spent 27 of her 33-year career in mental health services, both community and hospital-based.

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Sandra Bailey-Deleew Administrator, Extended Care Hospital Methodist University Hospital 1265 Union Ave. Memphis, TN 38104 901.516.2215 Bailey-Deleew is the administrator of Methodist Extended Care Hospital, the long-term acute care hospital within Methodist University Hospital. In addition, she is vice president of senior care with responsibility for the development and implementation of a system-wide strategy for senior patient and family care. Bailey-Deleew initially joined the organization as the administrator of Methodist’s Brownsville, Tenn. hospital where she served from 1996-2002.

2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE James R. Downing, MD Scientific Director and Deputy Director Executive Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901.595.3300 stjude.org

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Dr. Downing is the deputy and scientific director of St. Jude Children’s Research Hospital and an executive vice president in the organization. Dr. Downing oversees all research at the hospital. He leads the St. Jude – Washington University Pediatric Cancer Genome Project at St. Jude. Dr. Downing is also the director of the Molecular Pathology Laboratory and a member of the Pathology department. Lynn Doyle Executive Director Business Development and Marketing Delta Medical Center 3000 Getwell Memphis, Tn. 38118 901.369.8501 deltamedcenter.com Doyle first joined the staff at Delta Medical Center 29 years ago to open the Mental Health program. In her current role, responsibilities include media and public relations and creating and marketing new business products including those related to serving senior adults. For the past 15 years Doyle has been the television host for Health Awareness on WYPL. She is Board Chair for Creative Aging and Team Leader for United Way of the Mid South. Greg Duckett Senior Vice President and Corporate Counsel Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, Tenn., 38120 901.227.5233 baptistonline.org Since 1992, Duckett has served as Baptist Memorial Health Care’s senior vice president and corporate counsel. Duckett received a bachelor’s degree from Oberlin College and his law degree from Memphis State University. He is vice chair of the Tennessee Board of Regents and serves on a number of boards, including the State of Tennessee Election Commission, the Federal Reserve Bank of St. Louis board of directors and the National Civil Rights Museum board.

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Rainey Kizer Health Law Services Overview of Healthcare Practice Today’s healthcare environment continues to undergo dramatic change with increasing regulatory complexity. Rainey Kizer combines lawyers from several practice areas to provide coordinated representation for all types of healthcare providers and suppliers. We provide advice to every segment of the healthcare marketplace, including hospitals, physicians, and physician groups. Contract Negotiations Our attorneys have broad experience negotiating, drafting and reviewing contracts that arise in the context of a myriad of healthcare transactions, including physician employment agreements, integrated models, and

management service agreements. Our goal is to understand and help our clients reach their business goals while remaining sensitive to compliance with state and federal fraud and abuse laws, Medicare conditions of participation and state licensing requirements. Acquisitions and Mergers Our attorneys have significant experience in the structuring and closing of transactions in the healthcare industry. We represent numerous healthcare entities – both hospitals and physicians – in the purchase and sale of medical practices, mergers, acquisitions, divestitures and joint ventures. We have vast experience advising clients on how to struc-

ture these arrangements to comply with the Anti-kickback Statute, the Stark Law, the False Claims Act and other federal and state laws governing relationships among healthcare providers. Physician Compensation and Financial Arrangements We have advised numerous clients on the complex legal requirements that apply to relationships involving physicians. Some of our lawyers are nationally recognized for their expertise in federal and state anti-kickback statutes and the Stark Law restrictions applicable to hospital contracts with physicians, including various types of joint ventures. We also have substantial experience in the regulatory, compliance and employment laws that may impact these arrangements.

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2013 // InCharge Healthcare // MEMPHIS Medical News

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Robert Edwards Executive Director of Behavioral Health & Electronic Health Records/Meaningful Use Delta Medical Center 3000 Getwell Memphis, Tn. 38118 901.369.8501 deltamedcenter.com Edwards joined Delta in 2002 and brings more than twenty years of health care experience as a clinician and leader. His clinical background consists of respiratory therapy, nursing, emergency medicine and Six Sigma Black Belt training. He was promoted to Administrator of Clinical Integrated Services in 2011, where he supervised the senior care, electronic health record and meaningful use programs. Prior to his promotion, he was a hospital supervisor and program director of the senior care program. David Elliott Vice President of Managed Care Baptist Memorial Health Care CEO Baptist Health Service Group 350 N. Humphreys Blvd. Memphis, TN 38120 901.227.2490 david.elliott@bmhcc.org Elliott presides over Baptist Health Service Group, a five-state PPO with 250 facilities and more than 500,000 covered lives. After earning a bachelor’s degree from David Lipscomb University, he earned an MBA from the University of Memphis. A board member of the Mid-South Chapter of the American Red Cross, he is a past chairman of Health Care Financial Management Association, Tennessee Chapter.

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FIVE WISHES During the past two years I have had friends or loved ones who have dealt with aging with dignity and also have developed a greater understanding of Hospice. I do not think I could understand or say it any better than two of my friends: “Death is something that is difficult and some find it hard to face – especially if it is a loved one or family member. Yet, who wants to die in an ICU, in an induced coma, with strangers, surrounded by technology and not the people you love. To die in a peaceful setting, in comfort with your family is the way most would like to end their lives. My mother died earlier this year at the Methodist residential hospice and that was our experience. She was there for 10 days. During that time, she was constantly with friends and family. Reliving memories, holding my father’s hand and talking about the wonderful 64 years they had been together. “The setting was like a home with professionals who cared for her and for our entire family. They made sure she was never in pain and made her as comfortable as possible. She had a chronic disease that resulted in her being in and out of the hospital and nursing home for six months. “When she first became ill, we wanted everything possible done for her in an effort to extend her life and hopefully improve to the point of getting life back to normal. Over time, we accepted the fact that despite great care, terrific nurses and wonderful physicians, her life would never be normal again. While we, as a family, had never discussed care options and end of life plans in a formal way, we fortunately had talked enough to know that she would not want heroic measures futility implemented in her final days and hours. It took a wise, thoughtful and honest assessment of her situation by her physician to help us make the decision, with her, to transfer from the hospital to hospice care. “We also were fortunate to get the counsel and advice of a team of hospice professionals. It was a decision that we all agree in retrospect was the best for her. She ended her journey

MEMPHIS Medical News // InCharge Healthcare // 2013

and began her eternal life at peace. She took her last breath with my father holding her hand and telling her he loved her, it was okay to go and that he would be with her again. My sister and I were at her bedside and so was our minister reading a prayer; sending her off with soothing words from scripture – an experience none of us will ever forget and one which we are all thankful. It was possible because we were not in a hospital setting where the mission is to treat and heal. The hospice staff not only provides comfort but guidance. They can tell from experience what is happening to a patient and why and can see when death is within hours. “It was such a blessing to be able to have all of us spent hours with my mother those last few days. A blessing to be with her, holding her, talking to her, loving her as she breathed her last breath. A blessing made possible thanks to the Methodist hospice. A beautiful place — but more importantly an experienced staff of outstanding professionals dedicated to helping all families experience the need of life with dignity, love and peace of mind.” —Gary Shorb “It takes great courage to face and even welcome death, but that is exactly what my Uncle Buddy did. After his heart transplant 11 years ago, he had a few good years but then the antirejection medicine began attacking his body. Buddy put up a remarkable fight through back surgeries, shingles, dialysis, skin cancer, and loss of motor skills. He was always upbeat and never complained. The last two years, he was in and out of hospitals and rehabilitation centers more than he was at home. “After he and his wife Jerrie moved to Memphis in April to be close to family, Buddy entered Baptist Memorial Hospital in July with a broken hip. He spent the next eight weeks at Baptist before being transferred to a rehabilitation facility. The doctors, nurses and aids who cared for Buddy during his stay at Baptist were exemplary. He made many friends while there and knew everyone by their

first name. ‘Two weeks after being moved to rehab, Buddy was transported back to Baptist. There he underwent two more major procedures. After discussing the decision with his wife Jerrie and doctors, Buddy made the decision to give up the fight. He was disappointed that he would not be able to return home, but thanks to the Baptist Trinity Hospice House, he was able to spend his last days in a beautiful home-like setting. His room looked more like a bedroom than a hospital room. It had French doors so that he could see the outdoors – something he had not been able to enjoy during the preceding three months. “The Baptist Trinity Hospice House was a soothing environment for not only Buddy, but the Family as well. Family and friends were always welcome to visit and they even provided a playroom full of books and toys for the children. Most importantly, Buddy was able to take back control of his final days and to end his struggle pain-free and in a dignified manner.” — Kenna Cagle There is no way I could add anything to these two experiences. It is comforting to know that Baptist Memorial Health Care, Methodist Le Bonheur Healthcare and St Francis Hospital are bringing a collaborative effort to further educate our community on life planning. Five Wishes is the first living will that talks about your personal, emotional and spiritual needs as well as your medical wishes. It lets you choose the person you want to make your healthcare decisions if you are not able to make them yourself. Five Wishes lets you say exactly how you want to be treated if you become seriously ill. I have my Five Wishes for my individual life planning. You should also.

Bill Appling, MBA, FACMPE, is president of Watkins Uiberall Health Care Consulting. He has faculty appointments at the University of Memphis in the Fogelman College of Economics and Business, where he teaches in the Masters of Health Care Administration program.

Compassionate Care...Exceptional Services For more than 180 years, Regional Medical Center at Memphis has provided compassionate care and exceptional services to the Mid-South. From highly specialized care in the event of an emergency to quality services related to elective procedures and primary care, we are here to meet all your healthcare needs. We have embarked on numerous improvement projects to enhance the patient and guest experience. At Regional Medical Center at Memphis, quality care and medical expertise are at home in a warm and welcoming environment. Each and every day, healthcare professionals are here to serve you within our walls and beyond to improve the health and well-being of our community.

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Memphis InCharge HEALTHCARE William E. Evans, PharMD Director and CEO St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901.595.3300 stjude.org Dr. Evans is the director and CEO of St. Jude Children’s Research Hospital. Under his leadership, St. Jude has employed new technologies to better understand the genomic basis of childhood cancers and develop individualized approaches to cancer treatment. This involves the translation of pharmacogenomic discoveries into personalized treatments for childhood cancers. His many achievements include expanding the hospital’s research in cancer genomics, drug discovery and epidemiology and cancer control. Dawn FitzGerald CEO Qsource 3340 Players Club Pkwy., Ste. 300 Memphis 38125 901.273.2619 Qsource.org FitzGerald has more than 20 years of experience in healthcare quality measurement, quality assurance and quality improvement. She leads Qsource, which holds the federal contract for the Centers for Medicare & Medicaid Service (CMS) as the Tennessee Medicare Quality Improvement Organization (QIO). Qsource serves as the Tennessee’s Medicaid (TennCare) External Quality Review Organization (EQRO) and Health Information Technology Regional Extension Center (HITREC). She has a M.S. in Developmental Psychology and a MBA as well. Beth Flanagan Director Memphis Medical Center 20 S. Dudley, Suite 900 Memphis, TN 38103 901.866.1444 bflanagan@ memphismedicalcenter.com Flanagan has served as director of the Memphis Medical Center since 2004. She has served as VP of client services for Commercial Tennessee, Inc., from 1996 to 2002 and was responsible for the managing a Federal Express account that included more than four million square feet in the Memphis real estate portfolio. While at Commercial Tennessee, she participated in the start up of the Memphis Biotech Foundation. She is a member of the 2003 Leadership Memphis Class.

MEMPHIS Medical News // InCharge Healthcare // 2013

F Alan D Flippin CEO ADF Medical Practice Development Healthcare Marketing and Development Agency 9180 Crestwyn Hills Drive, Suite 102 Germantown TN 38125 901.490.2330 adfmedical.com Flippin has helped many of the leading practices in the Mid-South and Nashville grow revenue through innovative marketing and patient retention and growth for nearly 20 years. ADF’s unique methodology combines on the ground implementation as well as high efficiency, customized methodology in developing substantial additional revenue generation for individual physicians, specialty group practices and healthcare institutions. Most of ADF’s clients are long term partnerships as a result of the successful revenue growth for their clients. Scott Fountain Senior Vice President and Chief Development Officer Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, TN 38120 901.227.2727 baptistonline.org Fountain oversees the Baptist Memorial Health Care Foundation and the Baptist Corporate Communications department. Fountain graduated from Iowa State University and has spent his entire career in institutional advancement. Outside of work, he serves on the boards of the Medical Education and Research Institute, The United Way of the Mid-South, EmergeMemphis, the New Memphis Institute, PeopleFirst Partnership with Memphis Fast Forward and the Economic Club of Memphis. Michael G. Frazzette President, Advanced Surgical Devices Smith & Nephew, Inc. 7135 Goodlett Farms Parkway Cordova, TN 38016 smith-nephew.com Frazzette joined Smith & Nephew in July 2006 as president of the Endoscopy business and has been is president of Smith & Nephew Advanced Surgical Devices since July 2011. Prior to joining Smith & Nephew, he held a number of senior positions within the US medical devices industry including President and Chief Executive Officer of Micro Group, a US manufacturer of medical devices and spent 15 years at Tyco Healthcare becoming president of each of the Patient Care and Health Systems divisions.

Reneé S. Frazier, MHSA, FACHE CEO Healthy Memphis Common Table (HMCT) 6027 Walnut Grove Rd. Ste. 215 Memphis, TN 38120 healthymemphis.org As an experienced leader in the field of health care management, Frazier addresses issues of health policy, environmental barriers, health equity and community engagement which will ultimately lead our region to better health. Prior to joining HMCT in 2009, she served as the regional senior vice president and executive officer of VHA Pennsylvania and vice president of BlueCross BlueShield of Maryland. She has received numerous awards for her commitment to healthcare delivery. Christine Fredric Senior Vice President for Business Development Saint Francis Hospital – Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com Fredric joined Saint Francis Hospital-Memphis as SVP for Business Development in 2012. She has extensive experience in business development, most recently as the vice president for Business Development at The Medical Center of Plano in Plano, Texas. Fredric’s role is focused on strategic planning, volume building, sustaining physician relationship development, and program development. Carl Getto, MD Chief Medical Officer The Regional Medical Center 877 Jefferson Avenue Memphis, TN 38103 901.545.7100 the-med.org Getto joined Regional Medical Center at Memphis in August 2011 as Chief Medical Officer. He is also the associate dean for Hospital Services at University of Tennessee Health Science Center. Dr. Getto has oversight for the medical staff services and quality programs at Regional Medical Center. He has held several teaching and dean positions at medical schools in Colorado, Wisconsin and Illinois and has been published in more than 40 journals, chapters and abstracts.

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G Richard J. Gilbertson, MD, Ph.D. Comprehensive Cancer Center Director Executive Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901.595.3300 stjude.org

degree in health administration from the Washington University School of Medicine. In addition to his role with Baptist, Gordon is chairman of Hospital Wing, chairman of Qsource, twice past chairman of the Tennessee Hospital Association, and he holds leadership positions in a number of other organizations.

Dr. Gilbertson is the director of Comprehensive Cancer Center at St. Jude Children’s Research Hospital, an executive vice president in the organization and director of the Brain Tumor research division. Dr. Gilbertson oversees the Cancer Center and its programs, directing, shaping and advancing the institution’s pediatric oncology research. He also chairs the Cancer Center Advisory Committee and serves as principal investigator of a Cancer Center Support Grant from the National Cancer Institute. Mitch Graves President/CEO, Affiliated Services Methodist Le Bonheur Healthcare 6400 Shelby View Drive, Suite 101 Memphis, TN 38134 901.516.1410 Since June 2005, Graves has served as president and CEO of Methodist Healthcare’s Affiliated Services Division. This division includes a variety of home health companies such as nursing and therapy, hospice, infusion and medical equipment. Affiliated is also comprised of a variety of outpatient services such as minor medical/urgent care centers, a sleep center, wound healing services, diagnostic services and surgery centers. Audrey Gregory, RN, PhD Chief Operating Officer Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com

Gordon holds a Bachelor of Arts degree from the University of Kentucky and a master’s

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Sue Ellen Haaga, RN Senior Vice President of Physician Development Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com In May, 2012, Haaga was appointed senior vice president of Physician Development for the Memphis market. In this new position, she is responsible for the growth, marketing, and strategic development of the Saint Francis integrated physician group, Saint Francis

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Gregory became COO of Saint Francis Hospital in 2011. A leader with a passion for seeing transformational leadership in action, she is adept at being an effective change agent. She previously served as CNO of Delray Medical Center. Dr. Gregory is a Registered Nurse, holds a Master’s degree in Nursing and a Master’s degree in Healthcare Administration and a Ph.D. in Corporate and Organizational Management. Bob Gordon Executive Vice President and Chief Administrative Officer Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, Tenn., 38120 901.227.2727 baptistonline.org

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Memphis InCharge HEALTHCARE Medical Partners. She is also responsible for physician recruitment and relocation. Haaga began her career as a Nurse Manager, served as Chief Nursing Officer and Vice President for Business Development. Mary Hammons CEO Delta Medical Center 3000 Getwell Memphis, Tn. 38118 901.369.8501 deltamedcenter.com Hammons came to Delta Medical Center in 2000 as CNO. She became COO in 2006 and then CEO in 2008. She has over 30 years of healthcare experience including several years

as a legal consultant. As a physician and patient advocate, Mary has lead Delta Medical Center to an “A” rating in Patient Safety. A graduate of the University of Memphis’ masters in Administration program, Mary has a strong commitment to Memphis. David M. Harano, MBA, MHA Executive Director Gastro One 2020 Exeter Road Germantown, TN 38138 901.682.1233 gastro1.com Harano currently leads Gastro One, a leader in

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digestive care and the largest gastroenterology practice in the area with 21 physicians on staff. He has a Master of Health Administration and Master of Business Administration from Georgia State, Bachelor of Business Administration from Emory and an Associate of Arts from Oxford and has 25 years of healthcare management experience includes practice management of other specialties, hospital administration, managed care and physician network development. Carmon Heilmann President PCS Medical Solutions 7895 Players Forest Drive Memphis, TN 38119 901.757.0637 pcs-ms.com Since 2004, Heilmann has led PCS Medical Solutions, LLC. PCS has been delivering Healthcare solutions to Mid South area physicians offices, offering local sales, installation, training and Support for over 26 years. PCS, the MidSouth’s largest independent provider of Healthcare IT solutions, practice management and EMR systems, has helped a wide variety of medical specialty practices implement EHR systems. A certified provider of Intergy Suite by Vitera Software, an integrated practice management/ EHR system, they offer superior local support to make your EHR transition a success. George Hernandez Chief Executive Officer Campbell Clinic 1400 South Germantown Road Germantown TN, 38138 901.759.3100 ghernandez@campbellclinic.com

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Hernandez leads Campbell Clinic, an orthopaedic group founded in Memphis in 1909. Prior to being named CEO in 2010, Hernandez was the clinic’s CFO and had held that role since 1995. The organization employs 44 physicians and more than 450 employees at four locations across the Mid-South. Hernandez is a member of multiple national organizations: the Medical Group Management Association, Healthcare Financial Management Association and American Association of Orthopaedic Executives. Janice Hill Administrator Baptist Restorative Care Hospital 6019 Walnut Grove Road, 1 West Memphis, TN 38120 901.226.1400 baptistonline.org Hill is administrator of Baptist Memorial Restorative Care Hospital and the Baptist Memorial Hospital Skilled Nursing Facility. The National Association of Health Care Quality has certified Hill as a professional in health care quality. Hill received her bachelor’s degree in nursing in 1978 and a master’s degree in public administration in 1994. She serves on Tennessee’s Board for Licensing Health Care Facilities

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Memphis InCharge HEALTHCARE and the Education and Advocacy Committee of the Mid-South Food Bank. Brian Hogan Administrator and CEO Baptist Rehabilitation Germantown 2100 Exeter Rd Germantown, TN 38138 901.757.1350 baptistonline.org Hogan is the administrator and CEO for Baptist Rehabilitation-Germantown. He graduated from University of Phoenix with a master’s degree in nursing and from Baptist College of Health Sciences with a bachelor’s degree in nursing.

Before assuming his current role, Hogan held several nursing leadership positions at Baptist Rehab-Germantown and Baptist Memorial Hospital-Memphis. In his spare time, he also serves as member of the Germantown Chamber of Commerce. Amy D. Howell Founder & CEO Howell Marketing Strategies, LLC 408 S. Front Street, Loft # 104 Memphis, TN 38104 901.521.1453 amy@howell-marketing.com Howell Marketing Strategies represents clients

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in industries such as home entertainment, real estate, banking, insurance and healthcare. Howell is a frequent speaker on the effective use of social media including Twitter, Facebook and blogging. She is a PR veteran, multiple Vox Award winner and currently serves as the Chairman of EmergeMemphis. Recently, she was recognized as one of 16 Brilliant Business Minds on Twitter by The Huffington Post. James Huffman Administrator, CEO Baptist Memorial Hospital – DeSoto 7601 Southcrest Parkway Southhaven, MS 38671 662.772.4000 baptistonline.org Huffman has a bachelor’s degree in health care management from Appalachian State University, a master’s degree in finance and a certificate in health care finance from the University of South Carolina. Since joining Baptist in 1995, Huffman has served as CEO at Baptist Memorial Hospital-Union County, was chief financial officer for the Baptist metro-Memphis Market and CFO at Baptist Memorial Hospital-Golden Triangle.

J Christopher M. Jenkins FACHE 2013 President MidSouth Health Care Executives Administrator, Neurosciences, Radiological & Cardiovascular Services Methodist University Hospital 1265 Union Avenue Memphis, TN 38104 901-516-7993 christopher.jenkins@mlh.org Jenkins majored in Business and Communications at the University of Montana and has a MHA from the University of Memphis. He holds the distinction of Fellow from the American College of Healthcare Executives and is the 2013 President of Mid-South Health Care Executives. He currently sits on the board for the First Tee of Memphis, American Cancer Society, and Livitup Inc. Brenda Jeter, C.P.A. Chief Financial Officer UT Medical Group, Inc. 1407 Union Ave. Memphis, TN 38104 utmedicalgroup.com Before being named UT Medical Group’s CFO in 2002, Jeter was UTMG’s Vice-President of Revenue Services and Controller. A certified public accountant, she has more than 20 years of experience in health care financial and revenue cycle management with a particular interest in the use of technology to facilitate process improvement and benchmarking. Jeter has served on the boards of Memphis Managed

MEMPHIS Medical News // InCharge Healthcare // 2013

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Memphis InCharge HEALTHCARE Care Corporation, Mid-South Health Solutions, and the Board of Pensions of the Presbyterian Church USA. Cato Johnson Senior Vice President of Corporate Affairs Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0551 Johnson has been senior vice president of corporate affairs at Methodist Healthcare since 1985. Prior to that, he was vice president of corporate affairs at the Regional Medical Center at Memphis. Active in public policy for more than 35 years, Johnson is a former member of the original Governor’s TennCare Roundtable. He currently serves on the Governor’s Health & Wellness Task Force and the TennCare Medical Care Advisory Committee.

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William A. Kenley Senior Vice President/CEO Methodist Le Bonheur Germantown Hospital 7691 Poplar Ave. Germantown, TN 38138 901.516.6967 Kenley was named CEO of Methodist Le

Bonheur Germantown Hospital in May 2009. Prior to this appointment, he served as the Administrator and CEO of Methodist North Hospital for 5 years and led the hospital to become the first private hospital in Memphis with an electronic medical record. Since joining Methodist, Kenley has also assumed responsibility for Methodist Fayette Hospital. Doug King Senior Vice President & President, Spinal Medtronic, Inc. 1800 Pyramid Place Memphis, TN 38132 901.399.2401 Medtronic.com King was named senior vice president and president of Medtronic Spinal in February 2011. Doug is responsible for the company’s Spine and Biologics business units. Since joining the company in 1998, he also has held numerous sales and marketing leadership positions including regional sales director, area vice president, vice president of spine and biologics sales, and vice president of sales and marketing. King earned a bachelor’s degree in Marketing and Business Administration from the University of Oregon.

L Michael Lachina, MD, MMM Chief Medical Officer Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 www.saintfrancishosp.com Dr Lachina has served as chief medical officer for the Memphis and Bartlett hospitals of Saint Francis Healthcare since 2006. In addition, he holds the title of CEO of the Saint Francis Medical Partners Network. He received his medical degree from the University of Alabama in Birmingham and Masters of Medical Management from Tulane University. He has extensive experience in the healthcare field, trained as a pediatrician and had a private practice for over 20 years. Joseph H. Laver, MD Clinical Director Executive Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901.595.3300 stjude.org Dr. Laver is the clinical director at St. Jude Children’s Research Hospital and an executive vice president in the organization. Dr. Laver heads the hospital’s clinical operations, including clinical care delivery and patient care quality, and oversees consulting physicians and the adjunct clinical faculty programs. Additionally, he supervises the planning and managing of

MEMPHIS Medical News // InCharge Healthcare // 2013

Memphis InCharge HEALTHCARE the overall clinical space, systems and staff. Dr. Laver is a full faculty member in the Department of Bone Marrow Transplantation and Cellular Therapy. John A. Lewis Administrator and CEO Semmes-Murphey Neurologic & Spine Institute 6325 Humphreys Boulevard Memphis, Tennessee 38120 901.522.7700 semmes-murphey.com

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Lewis is administrator and CEO at SemmesMurphey Clinic where he is involved in all phases of leading the operation and setting strategic direction. He is a Certified Public Accountant, Certified Information Technology Professional, Certified Medical Practice Executive and Certified in IT Project Management. With 25-plus years of leadership experience in multiple industries, including manufacturing, distribution and healthcare, Lewis has spent the last 11 years, focused on driving strategy and operations for Semmes-Murphey. Everett Liddell Chief Human Resources Officer Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com In 2007, Liddell was named chief human resources officer of Saint Francis Hospital-Memphis. Previously, he worked with the Gibson Greetings/Cleo company for 27 years as vice president, then senior vice president, Human Resources. Active in the Human Resources field, Liddell has been appointed to the Society for Human Resources Management (SHRM) and the State Job Service Advisory Board. Jason Little Executive Vice President and Chief Operating Officer Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, Tenn., 38120 901.227. 2727 baptistonline.org Little received his bachelor’s degree in health administration from the University of Tennessee and his master’s degree in business administration and health care administration from the University of Alabama at Birmingham. In his spare time, Little serves the boards of the Church Health Center, Memphis Leadership Academy, the American Heart Association and the University of Tennessee Alumni Board.

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BUSINESS AND PERSONAL Kyle L. Williams Steve R. Little Brad W. Little 24 Old Hickory Cove Jackson, TN 731.668.9818 Registered Representative of and Securities and Investment advisory services offered through ING Financial Partners, Member SIPC. You should consider the investment objectives, risks, and charges and expenses of the investment options carefully before investing. Prospectuses containing this and other information can be obtained by contacting ING Financial Partners, Inc. at 731.668.9818. Please read the prospectuses carefully before investing.

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2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE

M Alastair R. MacGregor Senior Vice President/Chief Healthcare Information Officer Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0546 Dr. MacGregor, MB, CHB, MRCGP, has been part of the Methodist Le Bonheur Healthcare team since 2009 when he joined as senior vice president and chief medical information officer. In 2012 he was named chief healthcare information officer. He has overall responsibility for all information technology applications. Under his leadership, Methodist Le Bonheur Healthcare became the first hospital system in Memphis with complete CPOE and EMR. Eugene Mangiante, MD Executive Associate Dean of Graduate Medicine The University of Tennessee Health Science Center 910 Madison Ave., Suite 1031 Memphis, TN 38163 901.448.5363 emangiante@uthsc.edu Dr. Mangiante’s academic interests focus on medical education as evidenced by roles as surgery clerkship director, chief of surgery at the VA Hospital and 20 years as program director for the surgical residency at UTHSC in Memphis. He is deputy chair of the Department of Surgery and executive associate dean of Graduate Medical Education (GME). His GME position coordinates 75 residencies statewide involving more than 900 residents in training, in an effort to provide physician specialty manpower for Tennessee. Linda Martorano, RN Chief Nursing Officer Delta Medical Center 3000 Getwell Memphis, Tn. 38118 901.369.8501 deltamedcenter.com Martorano came to Delta Medical Center as chief nursing officer in 2006. She holds a Masters degree in Nursing Administration from the University of Memphis. She enjoys working in a small environment where change can be affected quickly and where team work is key. She enjoys not only promoting successful nurse communication, but also her extended role in patient advocacy. She holds certifications in emergency nursing, as well as ACLS. She is an ENPC instructor. Sarah Maurice COO Campbell Clinic Orthopaedics 1400 S. Germantown Rd. Germantown, TN 38138 901.759.3100 campbellclinic.com Maurice was named COO of Campbell Clinic in

MEMPHIS Medical News // InCharge Healthcare // 2013

August 2012. Founded in 1909, Campbell Clinic serves as a national leader in orthopaedics, sports medicine, teaching and research in orthopaedic surgery. Maurice oversees operations of the organization’s four clinic locations in Germantown, Collierville, the Medical Center and Southaven. Prior to her new position at Campbell Clinic, Maurice held leadership roles at Methodist Le Bonheur Healthcare and Infolexa LLC, a Memphis-based business consulting company. George Mayzell, MD Chief Executive Officer Health Choice, LLC. 1661 International Place Dr., Suite 150 Memphis, TN 38120 901.821.6721 myhealthchoice.com Health Choice is one of the Mid-South’s leading physician hospital organizations, serving the needs of more than 518,000 health plan members through contracts with over 100 employers, insurance companies and third-party administrators and 1500 physicians through Metro Care Physicians. One of his recent projects is to create an Accountable Care Partnership and an innovative system of patient focused care. Dave McCrary, MMHC CEO/Administrator Family Cancer Center Foundation 6005 Park Avenue, Suite 1000-B Memphis, 38119 901.685.5655 familycancercenter.com McCrary joined FCCF in January 2010 and was named CEO in September 2011, after the integration with Baptist Medical Group. He earned a Masters in Management in Health Care from Vanderbilt University in 2011 and has overall financial and operations responsibility for the five clinic sites and over 60 employees of Family Cancer Center Foundation. He shares this responsibility with the seven members of his leadership team. McCrary’s background includes pharmaceutical marketing and education leadership. Chris McLean Executive Vice President of Finance Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0549 McLean was named executive vice president of finance for Methodist Healthcare in October 2001. Prior to that appointment, he was vice president of finance for Methodist. McLean began his healthcare career at Methodist in 1984 in corporate finance. He works to ensure Methodist is a good steward of its resources while at the same time balancing the hospital’s faith-based mission.

G. Scott Morris, MD, M.Div. CEO & Founder Church Health Center 1210 Peabody Avenue Memphis, TN 38104 901.272.7170 Morriss@ChurchHealthCenter.org Since 1987, the Church Health Center has provided quality, affordable health care for working, uninsured people and their families. It has grown to become the largest faith-based clinic of its type in the country. Dr. Morris has an undergraduate degree from the University of Virginia, a Master of Divinity degree from Yale University, and MD from Emory University. He is a board certified family practice physician and an ordained United Methodist minister. Christine T. Mroz, MD Chief Medical Officer Mroz Baier Breast Clinic 6005 Park Avenue Suite 700 Memphis, TN 38119 901.527.3391 www.breastcareclinic.com Dr. Mroz graduated from the State University of New York in Genesco, New York, and completed medical school at SUNY, Upstate Medical Center in Syracuse, New York. She was only the third woman to complete a surgical residency at the Mayo Graduate School of Medicine in Rochester, Minnesota. She has received numerous awards for her work as a breast surgeon, and currently acts as the Fellowship Director of the Mayo Clinic Imaging Studies at the Mroz-Baier Breast Care Clinic.

O Victor O. Omotunde President & CEO Total Care Physical therapy,P.C./ STF Medical & Management Group,Inc !049 Cresthaven Road Memphis 38119 901.761.9798 totalcarept.com/stfmedical.com Omotunde has 28 years of healthcare services experience, 10 years in Africa and 18 years in United States. The founder of Total care Physical Therapy, P.C. and STF Medical & Management Group, Inc., he has steadily grown the companies into leaders in healthcare rehabilitation, medical equipment and distribution services. Having graduated with MS degree from University of Tennessee and a doctoral degree from Boston University, Omotunde is an adjunct professor at the University of Memphis.

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2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE

P Robert Palmisano President & CEO Wright Medical Group, Inc. 5677 Airline Road Arlington, TN 38002 901.867.9971 wmt.com Palmisano is president & CEO of Wright Medical Group, a global orthopaedic medical device company and a leading provider of surgical solutions for the foot and ankle market. He previously was CEO of ev3 Inc., acquired by Covidien in 2010. Prior to ev3, Palmisano was president & CEO of IntraLase Corp; President & CEO of MacroChem Corporation; president & CEO of Summit Technology Inc.; and served in various executive positions at Bausch & Lomb Incorporated. Nikki S. Polis Chief Nurse Executive Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0840 Polis, Ph.D., RN, joined Methodist Le Bonheur Healthcare in January 2012 as chief nurse executive. Polis is responsible for creating and communicating the vision and direction for nursing within Methodist Le Bonheur Healthcare. In addition, she provides strategic leadership and supports a progressive professional practice environment that promotes excellence in patient care and nursing practice, with an emphasis on accelerating our organization’s commitment to patient- and family-centered care. Don Pounds Senior Vice President and Chief Financial Officer Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, Tenn., 38120 901.227.2727 baptistonline.org Pounds received his Bachelor of Business Administration from the University of Mississippi andis a certified public accountant. Since coming to Baptist in 1987, Pounds has served in a variety of roles within Baptist. Outside of work, he is a member of the American Institute of Certified Public Accountants and serves on the Health Care Financial Management Association Large System Council.

Q Angie Qualls Administrator The Family Physicians Group 2859 Van Leer Drive Memphis, TN 38133 901.751.5514 aqualls@fpgpc.com Qualls marks her 30th anniversary with the

MEMPHIS Medical News // InCharge Healthcare // 2013

Family Physicians Group in January 2013, beginning as a registered nurse in 1983. She became director of nursing in 1991 and then administrator in 1999. Qualls holds a Bachelor’s degree in business administration from the University of Memphis.

R Ed Rafalski Senior Vice President Strategic Planning and Marketing Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0602 Rafalski, senior vice president of strategic planning and marketing, is in charge of planning, research, marketing, communications and web services for the health system. He joined Methodist Le Bonheur Healthcare in 2010, after serving as vice president of marketing at Alexian Brothers Health System in Arlington Heights, Illinois. He also previously served as vice president of planning, marketing and public relations at Sinai Health System in Chicago. Walter Rayford, MD PhD The Urology Group President-Elect Bluff City Medical Society 6027 Walnut Grove, Suite 300 Memphis, TN 38120 901.767.8158 A Urologic Oncologist, Rayford has ascended to president of Bluff City Medical Society, a chapter of the National Medical Association (NMA). He also serves as Chair of Urology (NMA), Director of Mid-South Men’s Health Symposium, and hosts the radio talk show “Let’s Talk about Health.” In 2012 he became President and CEO of Q-Leap Health Inc., which uses innovation and technology to eliminate healthcare disparities. Stephen C. Reynolds President and CEO Baptist Memorial Health Care 350 N. Humphreys Blvd. Memphis, Tenn., 38120 901.227.2727 baptistonline.org Reynolds is Baptist Memorial Health Care’s president and CEO. He holds a Bachelor of Science degree from Arkansas State University and a master’s degree in health administration from Washington University School of Medicine. Outside of work, he is board secretary of Ducks Unlimited, Inc., chair of the Dixon Gallery and Gardens, chair of Memphis Tomorrow, and he serves on the University of Memphis Board of Visitors and the Trezevant Manor board.

Brad Robertson Chief Financial Officer Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com In 2010, Robertson became CFO of Saint Francis Hospital-Memphis. He served as CFO of Saint Francis Hospital–Bartlett for two years prior. He has extensive experience in the field, working at Hospitals in Connecticut, Texas, and South Carolina. He is a Diplomat in the American College of Healthcare Executives, Fellow with The Advisory Board Company, and a Member of the Healthcare Financial Management Association. James L. Robinson CEO Methodist South Hospital 1300 Wesley Drive Memphis, TN 38116 901.516.3085 Robinson, III, PsyD, became the CEO of Methodist South Hospital in September 2012. Prior to joining Methodist, Jay served 20 years in the Veterans Administration system. He joined the VA in 1992 as a clinical psychologist and moved through the VA leadership ranks in Virginia, North Carolina and Georgia before taking on the CEO position at the Memphis VA Medical Center in 2009. Marilynn Sasportas Robinson Senior Vice President Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com Robinson is senior vice president at Saint Francis Healthcare, responsible for marketing, governmental affairs, customer service, business outreach, continuing medical education, volunteers and communications, working at both hospitals in the Saint Francis system for 20 years. Professionally, she has worked in a wide range of positions in the hospital administration field. An ordained minister who co-pastors an AME Church with her husband, Robinson is active in the Memphis community and serves on numerous boards.

S Raymond H. Saunders, MHA Operations Administrator Mays and Schnapp Pain Clinic and Rehabilitation Center 55 Humphreys Center Drive Suite 200 Memphis, TN 38120 901.747.0040 rsaunders@mspainclinic.com Coming to Mays and Schnapp in 2004, Saunders has quickly progressed through

Memphis InCharge HEALTHCARE a variety of roles to become the Center’s operations administrator in charge of daily operations and human resources. A graduate of CBU and the University of Memphis, his training and his understanding of the Mid-South have been essential assets in the changing healthcare environment. Steve J. Schwab, MD Chancellor The University of Tennessee Health Science Center Hyman Administration Building 62 S. Dunlap, Suite 220 Memphis, TN 38163 901.448.4796 sschwab@uthsc.edu Schwab is a licensed and board certified nephrologist and internist. In 2006, he was appointed executive dean for the College of Medicine at the University of Tennessee Health Science Center (UTHSC), which has campuses in Memphis, Knoxville and Chattanooga. Named UTHSC Chancellor in 2010, Schwab is ensuring that UTHSC remains the primary training center for the state of Tennessee’s healthcare professionals and advances its mission to enter the top quartile of Academic Health Science Centers in clinical care, research and education.

Richard Shadyac Jr. Chief Executive Officer ALSAC 501 St. Jude Place Memphis, TN 38105 901.578.1000 stjude.org Shadyac Jr. has been CEO of ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, since September 2009. Prior to becoming CEO, Shadyac served as the chairman and president of the ALSAC Board of Directors. Shadyac joined the Board in 2000, and in addition to leading the Board, he served as the vice chair and was active on a number of Board committees, including Finance, Marketing, Strategic Planning, Building and Special Events. Shadyac was a practicing attorney for 27 years. Scott B. Shanker Healthcare Regulatory & Transactions Group Butler, Snow, O’Mara, Stevens and Cannada PLLC 6075 Poplar Ave., Suite 500 Memphis, Tennessee 38119 901.680.7330 scott.shanker@butlersnow.com Listed in The Best Lawyers in America for Health Care Law and in Mid-South Rising Stars for Healthcare, Shanker concentrates his practice in the areas of healthcare law, transactions and regulatory compliance. Much of his experience is in representing hospitals and other healthcare

your our Get Back to y

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organizations. He also works with pharmaceutical manufacturers, wholesale distributors and on joint ventures. Part of his practice involves advising on physician fraud and abuse, self-disclosure and other issues related to practicing medicine. Robert B. Shappley Associate Administrator Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com Shappley was named associate administrator of Saint Francis Hospital in 2011. The appointment followed Shappley’s completion of an administrative residency at the hospital. Shappley, a former associate attorney for Black McLaren Jones Ryland & Griffee PC, is now responsible for Engineering, Environmental Services, and Food and Nutrition Services, as well as Contract Administration. Gary Shorb President and CEO Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516-0543 Since October 2001, Shorb has served as president/CEO of Methodist Le Bonheur Healthcare. Shorb joined Methodist in 1990 as executive vice president. He focuses on the hospital’s faith-based mission and is committed to providing high-quality, cost-effective

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2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE healthcare for everyone. Shorb is also dedicated to providing patient and family-centered care, an approach to the planning, delivery and evaluation of healthcare that is grounded in mutually beneficial partnerships among patients, families and healthcare providers.

of medical education in the UTHSC College of Medicine. He earned his BS and MS degrees from the University of Tennessee, Knoxville, and his EdD from the University of Virginia. Prior to joining the faculty in January 2002, Dr. Shreve was director of the Education Division for the Department of Family Medicine with the Brody School of Medicine at East Carolina University.

Help your patients Help your patients live life feeling live life feeling their very best their very best

Robert Shreve, EdD Associate Dean of Office of Medical Education The University of Tennessee Health Science Center 910 Madison Ave., Suite 1022 Memphis, TN 38163 901.448.5506 rshreve1@uthsc.edu Since 2007, Dr. Shreve has been associate dean

J. Lacey Smith, MD Chief Executive Officer & Chief Medical Officer UT Medical Group, Inc. 1407 Union Ave. Memphis, TN 38104 utmedicalgroup.com

Smith was appointed CEO in 2011. In addition

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AnnouncingAnnouncing livenow lifeaccepting feeling our newest our newest location nowlocation accepting patientstheir in Jackson, new patientsnew in Jackson, TN veryTNbest foundation of our compassionate, practice is to perform compassionate, The foundation of our The practice is to perform effective and responsible painpatients. management for our patients. effective and responsible pain management for our practice requires full participation Our practice requires fullOur participation in a treatment plan thatin a treatment plan that involves more than medication We do not simply involves more than medication management. We do notmanagement. simply rely onwith one’sprocedures past experiences with procedures or medications. rely on one’s past experiences or medications. We put them in OUR system and develop We put them in OUR system and develop a specific treatment plan a specific treatment plan which fits This theirincludes individual This includes strict follow-up, which fits their individual needs. strictneeds. follow-up, diagnostic/therapeutic procedures, evaluations and diagnostic/therapeutic procedures, psychological evaluationspsychological and physical therapy needed.isData shows physical therapy if needed. Data shows thatif success greater withthat success is greater with this type of multimodal approach and that narcotic therapy alone this type of multimodal approach and that narcotic therapy alone long-term with results andrisks. is associated with many risks. has poor long-term resultshas andpoor is associated many

Announcing our newest location now accepting new patients in Jackson, TN

Germantown The foundation to perform compassionate, effective and responsible pain management Germantown Jacksonof our practice is Jackson foundation our1365 practice toa treatment perform compassionate, 1365 Westplan Brierbrook Rd. more than 2016 Greystone Squareis inRd. forThe our OurSquare practiceofrequires full participation that involves West Brierbrook 2016patients. Greystone medication management. We doJackson, not Germantown, simply rely onTNone’s past experiences with procedures or medicaGermantown, TN 38138 TN 38305 38138 Jackson, TN 38305 effective and responsible pain management for our patients. tions. We put them in OUR systemPhone and develop a specific treatmentPhone plan which fits their individual needs. 901.751.4112 731.664.1773 Phone 901.751.4112 Phone 731.664.1773 ThisOur includes strict follow-up, diagnostic/therapeutic procedures,in psychological evaluations and physical practice requires participation a treatment plan that Fax 901.751.5391 Fax full Fax731.664.1751 901.751.5391 Fax 731.664.1751 therapy if needed. Data shows that success is greater with this type of multimodal approach and that involves more than medication management. We do not simply narcotic therapy alone has poor long-term results and is associatedOxford with many risks. Southaven Oxford Southaven rely on one’s experiences with 101 Rickey D.or Brittmedications. Sr. Airways PlaceD. Britt 101 Rickey Sr. procedures 122 Airways Place past 122 Jackson Southaven Germantown Oxford Blvd., Suite 2 Southaven, MS 38671 Blvd., Suite 2 develop a specific treatment plan Southaven, MS 38671 We put them in OUR system and 2016 Greystone Square 122 AirwaysOxford, Place MS 38655 1365 West Brierbrook Rd. 38655 101 Rickey D. Britt Sr. Oxford, MS Phone 662.349.9990 Phone 662.349.9990 which fits their Southaven, individual This includes follow-up, Jackson, TN 38305 MS 38671needs.Germantown, TN 38138 strict Blvd., Suite 2 Phone 662.236.5442 662.349.2620 Phone 662.236.5442 662.349.2620PhoneFax PhoneFax 731.664.1773 662.349.9990 Phone 901.751.4112 Oxford, MS 38655 procedures, evaluations and Fax 662.236.5295 Fax 662.236.5295 Faxdiagnostic/therapeutic 731.664.1751 Fax 662.349.2620 Faxpsychological 901.751.5391 Phone 662.236.5442 662.236.5295 physical therapy if needed. Data shows that success Fax is greater with this type of multimodal approach and that narcotic therapy alone has poor long-term results and is associated with many risks.

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Germantown Jackson 1365 West Brierbrook Rd. 2016 Greystone Square Germantown, TN 38138 Jackson, TN 38305 MEMPHIS Medical News // InCharge Healthcare // 2013 Phone 731.664.1773

Phone 901.751.4112

to his responsibilities as chief medical officer, he is professor of medicine and associate dean of clinical affairs at the University of Tennessee Health Science Center. Dr. Smith is board certified by the American Board of Internal Medicine with subspecialty certification in gastroenterology and is a fellow of the American College of Gastroenterology and the American College of Physicians. Kevin M. Spiegel Senior Vice President/CEO Methodist University Hospital 1265 Union Ave. Memphis, TN 38104 901.516.7770 Spiegel, FACHE, became the senior vice president/CEO of Methodist University Hospital, Methodist’s flagship hospital, in March 2008. MUH is the major academic campus for UTHSC and houses high level services including neuro sciences and transplant. Spiegel earned his MBA in Health Care Administration from Adelphi University and a Bachelor of Arts degree in Psychology from the State University of New York at New Paltz. He is board-certified in healthcare administration. Jill M. Steinberg Shareholder Baker Donelson 165 Madison Avenue, Suite 2000 Memphis, Tennessee 38103 901.577.2234 jsteinberg@bakerdonelson.com Listed in The Best Lawyers in America in Medical Malpractice Law, Personal Injury Litigation and Product Liability Litigation, Steinberg concentrates her practice in litigation as well as nursing home liability, premises liability, automobile liability, toxic tort and professional liability. Her experience also includes insurance defense, workers’ compensation, general business litigation and ERISA litigation. She has experience in class actions defense, particularly involving medical and scientific issues. Mitchell S. Steiner MD Chief Executive Officer and Vice Chairman of the Board of Directors GTx, Inc. 175 Toyota Plaza, 7th Floor Memphis 38103 gtxinc.com Steiner is a co-founder of GTx, Inc., a biopharmaceutical company dedicated to the discovery, development, and commercialization of small molecules for the treatment of cancer, cancer supportive care, and other serious medical conditions. He has served as its CEO and vice chairman of the Board of Directors since September 1997. Steiner holds a B.A. in Molecular Biology from Vanderbilt University, an MD from the University of Tennessee and performed his surgery and urologic training at The Johns Hopkins Hospital.

Memphis InCharge HEALTHCARE David Stern, MD Executive Dean of College of Medicine The University of Tennessee Health Science Center 910 Madison Ave., Suite 1002 Memphis, TN 38163 901.448.5529 dstern@uthsc.edu Stern is executive dean for the UTHSC College of Medicine and vice chancellor for Clinical Affairs at UTHSC. An accomplished physicianscientist and administrator, he joined UTHSC in spring 2011. His strengths include recruiting talented researchers, promoting clinical excellence in the faculty practice plans, and forging strong partnerships between UTHSC and its hospital and health system partners statewide. His research has focused on properties of the blood vessel wall, especially in chronic vascular disorders like diabetes and Alzheimer’s disease. Terri Stewart, RN, MSN Chief Nursing Officer Saint Francis Hospital-Memphis 5959 Park Avenue Memphis, Tennessee 38119 901.765.1805 saintfrancishosp.com Stewart came to Saint Francis Hospital as a staff nurse in 2004. She served as director of Nursing Support Services and associate chief nursing officer before being appointed chief nursing officer in 2010. She received her Masters of Science in Nursing from the University of Tennessee College for Health Sciences and her Bachelor of Science in Nursing from Union University. Michaelia G. Sturdivant Director of Integrated Health Church Health Center 1210 Peabody Avenue Memphis 38104 901.272.0003 Sturdivant has been with the Church Health Center since joining the organization as director of the Clinic in 2002. She was named director of Integrated Health with responsibility for both the Clinic and the Wellness Center in 2005.She is the current president of Mid-South MGMA. Prior to joining the Church Health Center she worked for over two decades with the Baptist Health Care Corporation. Brian Sullivan Principal & CEO Sullivan Branding 175 Toyota Plaza, Suite 600 Memphis, TN 38103 901.526.6220 sullivanbranding.com Sullivan has more than 24 years of marketing and communications experience on the client and agency sides. On the client side, he has held management positions in market research, strategic planning and brand management. On the agency side, he has served as senior vice president and group account supervisor,

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working on national accounts at a large shop before co-founding the agency that has evolved into Sullivan Branding. He has a BS in Finance from the University of Tennessee and an MBA from the University of Memphis. Robert Sumter, Ph.D. Executive Vice President, COO and CIO The Regional Medical Center 877 Jefferson Avenue Memphis, TN 38103 901.545.7100 the-med.org Sumter is responsible for clinical and professional operations at the hospital, in addition to information technology. He joined Regional Medical Center in 2010 and recently led the system through a successful electronic medical record conversion. His professional experience includes a distinguished career with the US Navy and CIO experience with a Fortune 500 company. He is a Certified Six Sigma Black Belt and a Certified Healthcare Executive with the American College of Healthcare Executives.

T Laura A. Talbot, PhD, EdD, RN Dean and Professor of College of Nursing The University of Tennessee Health Science Center 920 Madison Ave., Suite 1027 Memphis, TN 38163 901.448.6135 ltalbot@uthsc.edu Dr. Talbot joined UTHSC in June 2012, bringing extensive administrative, clinical and research acumen to the College of Nursing. Much of her experience was gleaned during more than 30 years of service in the U.S. Air Force, where she rose to the rank of Colonel and commanded a medical squadron. The UT College of Nursing is the leading producer of nursing faculty and graduate nurses in the Mid-South. Debra Taylor Chief Nursing Officer Saint Francis Hospital- Bartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901.820.7050 debra.taylor@tenethealth Taylor has served as chief nursing officer for Saint Francis Hospital-Bartlett since September, 2011. She provides executive nursing leadership, overseeing nursing services throughout the hospital. Prior to joining Saint Francis Hospital-Bartlett, Taylor served as chief nursing officer at Providence Memorial Hospital in El Paso, Texas. Taylor received her BSN, MBA/ HCM from the University Of Phoenix. She is currently enrolled in her PhD Nursing with a completion expected in 2014.

Donald B. Thomason, PhD Dean of College of Graduate Health Sciences The University of Tennessee Health Science Center 920 Madison Ave., Suite 407 Memphis, TN 38163 901.448.5538 dthomason@uthsc.edu Dr. Thomason was named Dean for the College of Graduate Health Sciences in May 2012. His tenure at UTHSC began in 1990. During this time, he has taught in the Colleges of Medicine, Dentistry and Pharmacy, serving on various faculty committees for students in these colleges. As chair of the College of Graduate Health Sciences Curriculum Committee, he designed and implemented database solutions to improve the efficiency of tracking student progress and to manage the college’s extensive curriculum. Gail Thurmond, MD Senior Vice President of Clinical Effectiveness Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901.516.0749 Thurmond, MD, MBA, is responsible for the Methodist Le Bonheur Medical Staff including credentialing, medical staff committees, and physician quality. She has oversight of other physician leaders in the system including the chief medical officers. Dr. Thurmond has also served as chief medical information officer beginning in 2002.

U Michael Ugwueke Senior Vice President Methodist North and South Hospitals 3960 New Covington Pike Memphis, TN 38128 901.516.5323 Ugwueke, DHA, MPH, FACHE, became senior vice president for Methodist North and South Hospitals in June 2009. Prior to assuming this role, he served as administrator/CEO of Methodist South Hospital. In 2012, Ugwueke was honored as one of Modern Healthcare’s Top 25 Minority Executives in Healthcare. He earned a Master of Public Health from Emory University and a Doctor of Health Administration and Leadership degree from the Medical University of South Carolina.

V Kim Van Frank Executive Director Mid-South Transplant Foundation, Inc. 8001 Centerview Parkway, Suite 302 Cordova, Tennessee 83018 901.328.4438 Kvanfrank@midsouthdonor.org Van Frank is executive director of the Mid-South

2013 // InCharge Healthcare // MEMPHIS Medical News

Memphis InCharge HEALTHCARE Transplant Foundation, Inc., the federally designated Organ Procurement Organization serving western Tennessee, eastern Arkansas and northern Mississippi. Van Frank is responsible for the day-to-day operations of the nonprofit organization including preparing operating and capital budgets, organizing long-range planning, developing and implementing policy, and recruiting, hiring and communicating with the Governing Board. Prior to this position, she served as the assistant executive director of Mid-South Transplant Foundation. Anita Vaughn Administrator, CEO Baptist Memorial Hospital for Women 6225 Humphreys Blvd Memphis, TN 38120 901.227.9000 baptistonline.org Vaughn has been administrator and CEO of Baptist Memorial Hospital for Women since it opened in 2001. A graduate of the Baptist Memorial Hospital School of Nursing, Vaughn later earned her bachelor’s and master’s degrees from the University of Memphis. During her more than 30 years with Baptist, she’s gained experience in most areas of the healthcare business, from the patient’s bedside to management. She is also a champion for improving women’s health.

W Rick Wagers Senior Executive Vice President and Chief Financial Officer The Regional Medical Center 877 Jefferson Avenue Memphis, TN 38103 901.545.7100 the-med.org Wagers joined Regional Medical Center in 2010. He is responsible for managing all financial matters, including overseeing financial transactions, patient billing and collections, budgeting and investment portfolios. Wagers is also responsible for the organization’s purchasing, security and facility operations functions. B. Cobene Watkins, CPA, CMPA Managing Partner Watkins Uiberall, PLLC Certified Public Accountants 1661 Aaron Brenner Drive, Suite 300 Memphis, TN 38120 901.761.2720 bwatkins@wucpas.com Watkins joined Watkins Uiberall, PLLC in 1988. In charge of the Healthcare Consulting Group and Plan Administration and Consulting, LLC (PAC), he oversees all of the firm’s healthcare and pension-related engagements, concentrates his practice on healthcare assurance and accounting services and works with both forprofit and not-for-profit organizations. He holds

MEMPHIS Medical News // InCharge Healthcare // 2013

expert knowledge in all areas of accounting and has specific skills related to Federally Qualified Health Centers (FQHCs), governmental and not-for-profit audits, Medicare and Medicaid cost reporting and Comprehensive Medical Practice Analysis. Buckner Wellford Shareholder Baker Donelson 165 Madison Avenue, Suite 2000 Memphis, Tennessee 38103 901.577.2152 bwellford@bakerdonelson.com Wellford is chairman of Baker Donelson’s Health Care Advocacy Group and represents hospitals, physicians and medical groups in health care litigation, regulatory, peer review, contract and employment matters. He has substantial jury and bench trial experience in state and federal courts in Tennessee, Mississippi and Arkansas. He is a former Shelby County Commissioner with substantial experience in local zoning and land use issues. Jason D. Whaley Member Watkins Uiberall, PLLC 1661 Aaron Brenner Drive, Suite 300 Memphis, TN 38120 www.wucpas.com For 15 years, Whaley, a CPA, has served as a trusted advisor to numerous medical practices. He assists doctors in comprehensive medical practice and tax management. Whaley has regularly contributed to a myriad of healthcare publications and has been a recurring speaker at healthcare and other business conferences. As partner in charge of tax services for WU, he insures that the firm’s commitment to exceptional client service is executed consistently. Shad Williams President and CEO SergeMD Healthcare Solutions 6410 Poplar Ave, Suite 800 Memphis, TN 38119 sergemd.com @sergeMDSupport In 2009, Williams was named president and CEO of SergeMD, a healthcare information technology consultancy based in Memphis. SergeMD specializes in the implementation, hosting and support/optimization of the NextGen suite of solutions, and provides best practice and consulting services for Allscripts and eClinicalWorks products. SergeMD also provides complete hardware and support services, fully complementing the use of technology in any clinical setting.

Angie Wilson Administrator Memphis Gastroenterology Group & Memphis Gastroenterology Endoscopy Center 8000 Wolf River Blvd, Suite 200 Germantown, TN 38138 901.747.3630 memphisgastro.com Wilson leads Memphis Gastroenterology Group and Memphis Gastroenterology Endoscopy Center East, a group that employs 13 physicians and 100 employees. Wilson, a Certified Medical Practice Executive has been with the clinic 17 years. She served as president of the local MGMA and played a part in Memphis Gastroenterology Group being the first GI practice to earn accreditation for both their Ambulatory Surgery Center and clinical office through the (JCAHO). Charles “Chuck” Woeppel Chief Operating Officer UT Medical Group, Inc. 1407 Union Ave. Memphis, TN 38104 utmedicalgroup.com Woeppel joined UT Medical Group in 2012 as COO, bringing more than 25 years of experience in managing academic and private practice physicians groups and other healthcare organizations in Virginia, Tennessee, Louisiana, Texas, New York, Georgia and California. He previously served as executive director of Meharry Medical Group at Nashville’s Meharry Medical College, where he led the transition from an academic practice plan to a centralizing practice plan.

Z Derick Ziegler Administrator and CEO Baptist Memorial Hospital Memphis 6019 Walnut Grove Road Memphis, TN, 38120 901.226.5000 baptistonline.org Ziegler has served as administrator and CEO of Baptist Memorial Hospital-Memphis since August 2010. Prior to assuming this position he served for two years as CEO of Baptist Memorial Hospital in Union City, Tennessee. Before coming to Baptist, Ziegler spent 23 years in the Army as a healthcare administrator, where he retired as a Colonel. Ziegler serves on the Shelby Farms Park Board and is vice president of Mid-South Health Care Executives.

Multiple chronic conditions? Coordinated Comprehensive Care Can Improve Your Quality Of Life by: Dr. Avinash Reddy As the science and technology of medicine improves, Americans are living longer than ever. Unfortunately, a longer life doesn’t always mean a healthier life. An increasing number of older Americans suffer from chronic medical conditions as they age and the management of multiple chronic diseases presents a significant challenge for both physicians and modern medicine. Older patients suffer from diabetes, hypertension, osteoporosis, arthritis, heart disease and a multitude of other medical conditions. Often, these patients see multiple specialists, in addition to their primary care physician, all of whom prescribe drugs or treatments. Unfortunately, these medications and treatments can have unpredictable interactions. In addition, a medicine prescribed for one medical problem can worsen another. For example, a medicine prescribed for diabetes may worsen heart failure. Another medication prescribed for hypertension may worsen diabetes. This makes the treatment of patients with multiple chronic illnesses complex and sometimes even dangerous. In an effort to improve treatment of patients with multiple chronic conditions, or multimorbidity, the American Geriatrics Society recently convened a panel of 11 geriatrics experts to develop a better approach for the care of patients with multiple chronic illnesses. The resulting document, “Guiding Principles for the Care of Older Adults with Multimorbidity,” was published in the recent Journal of the American Geriatric Society. It contains a set of recommendations for clinicians in the treatment of multimorbidity. The article recommends that clinicians focus on two separate aspects of patient care when treating patients with multiple chronic illnesses. First and foremost, the article recommends that doctors shift from a single-disease focus, to a more comprehensive approach. Clinicians should not blindly follow treatment guidelines

for management of a single condition when that treatment could worsen other conditions. Second, the article also recommends that clinicians place a stronger emphasis on patient preference when they prescribe treatments for various conditions. Patients should be educated on potential risks and benefits prior to initiating any new treatment and their preferences should be taken into account before starting treatment. The list below contains the panel’s recommended approach to the evaluation and management of multimorbidity.

account prior to initiating or continuing therapy. Patient prognosis and possible interactions should also be assessed prior to starting any new therapy. If the patient’s prognosis is poor, there may not be a compelling reason to start a new treatment and it may even be worthwhile to consider discontinuing some of their medications. If there is a significant risk of medication interaction or adverse effects, it may be worthwhile to consider other treatment options. Finally, clinicians should reassess patients periodically to see if prescribed treatments should be reduced or discontinued.

1. Inquire about the patient’s primary concern (and that of family and/or friends, if applicable) and any additional objectives for the visit. 2. Conduct a complete review of a care plan for the person with multimorbidity OR focus on a specific aspect of care for the person with multimorbidity. 3. What are the current medical conditions and interventions? Is there adherence/comfort with the treatment plan? 4. Consider patient preferences. 5. Is relevant evidence available regarding important outcomes? 6. Consider prognosis. 7. Consider interactions within and among treatments and conditions. 8. Weigh benefits and harms of components of the treatment plan. 9. Communicate and decide for or against implementation or continuation of intervention / treatment. 10. Reassess at selected intervals: for benefit, feasibility, adherence, alignment with preferences. In conclusion, physicians should focus on treating the patient instead of focusing on an individual medical condition. Patient preferences and expectations should be assessed and taken into

The Jackson Clinic Team Of Specialists Provides Care In 25 Medical Specialties And Subspecialties

www.jacksonclinic.com 731.422.0213

West TN InCharge HEALTHCARE West Tennessee Listings

A Mark H. Allen COO The Jackson Clinic, P.A. 616 West Forest Avenue Jackson, Tennessee 38301 731.422.0285 jacksonclinic.com Allen joined The Jackson Clinic in 2005 and was named the Chief Operating Officer in 2012. The Jackson Clinic has over 130 physicians practicing in 25 specialties and subspecialties. He is responsible for the operations of the clinic’s 12 locations across 3 counties and more than 500 employees. He is an active member of the American Medical Group Associations COO Leadership Council as well as a member of the Medical Group Management Association. David Alred Director of Practice Administration West Tennessee Medical Group West Tennessee Neuroscience & Spine 700 W. Forest Ave., Suite 200 Jackson, Tennessee 38301 731.988.9517 Alred is Director of Practice Administration for West Tennessee Medical Group. He provides direction and management for West Tennessee Neuroscience & Spine Center and MedSouth Medical Center located in Dyersburg and Halls. He also directs operations of the Milan School Health Clinic and the WTH Clinic at Marvin Windows and Doors in Ripley, Tenn. Bobby Arnold President/CEO West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6730 info@wth.org Prior to accepting the position of President and CEO, Arnold had been Interim President and CEO since June 2009. Prior to that, he had been VP and CFO since 1999. During his 27 years in the healthcare system, he has been accounting manager, accounting director, and controller. Arnold received his Bachelor of Science degree in accounting in 1975 from Union University in Jackson. Arnold oversees the all operations of West Tennessee Healthcare system-wide.

B Jeff Blankenship, CPA Chief Financial Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6733 info@wth.org Blankenship joined West Tennessee Healthcare

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in 1996 and has a BSBA from Union University and an MBA from the University of Memphis. Before assuming duties as Chief Financial Officer, his previous positions included Internal Auditor and Controller. Blankenship oversees West Tennessee Healthcare’s Revenue Strategies, Finance Accounting, Reimbursement, Managed Care, Internal Audit, Patient Financial Services, Employer Services, Health Partners, Materials Management and Strategic Development. Brian Bradberry Administrator Eastwood Clinic 1323 Eastwood Street Paris, Tennessee 38242 731.642.2011 Bradberry has worked in healthcare management for 16 years, covering two independent physician clinics and one integrated healthcare corporation. Brian currently serves as President of the West Tennessee Medical Group Management Association which meets in Jackson every month. Bradberry is also an adjunct instructor for Bethel University teaching various management classes for the past 8 years. Barry Bondurant Administrator/ CEO Baptist Memorial Hospital – Union City 1201 Bishop Street Union City, Tennessee 38261 731.885.2410 baptistonline.org Barry “Skipper” Bondurant joined Baptist Memorial Hospital-Union City as administrator and CEO in 2012. Bondurant earned a bachelor’s degree in education from the University of Tennessee at Martin, a master’s degree in exercise and sports medicine from the University of Memphis and a master’s degree in business administration from Union University. He previously served as administrator and CEO of Baptist Memorial Hospital-Tipton and assistant administrator at Baptist Memorial Hospital-Union City. Susan Breeden Administrator/ CEO Baptist Memorial Hospital – Huntingdon 631 R.B. Wilson Drive Huntingdon, Tennessee 38344 731.986.4461 baptistonline.org Breeden is administrator and CEO of Baptist Memorial Hospital-Huntingdon. She earned a bachelor’s degree from the University of Tennessee at Martin and began her career with Baptist in 1988 as business office director at Baptist Huntingdon. After a brief absence, Breeden returned in 1993 as administrative assistant and chief financial officer. Breeden was named associate administrator at the hospital in 1996, and was promoted to her current position the following year.

Charlotte Burns CEO/Administrator Hardin Medical Center 935 Wayne Road Savannah, Tennessee 38372 731.926.8121 hardinmedicalcenter.org Burns came to Hardin Medical Center in 1979 as a Registered Nurse, then moved into the areas of quality assurance, infection control and risk management. In 1994, Burns was chosen as the CEO/Administrator of the facility. Burns currently serves on the THA Board as the West Tennessee Hospital District Representative. Burns has served on the state of Tennessee’s Board for Licensing Healthcare Facilities, and she currently serves on the Health Services and Development Agency.

C Wendie Carlson Vice President, Human Resources West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6767 info@wth.org Carlson joined West Tennessee Healthcare this year with more than 20 years of progressive Human Resource leadership experience. She is the former Director of Human Resources Strategic Services at Baylor Health Care System and former Director of Human Resources at Baylor University Medical Center. Carlson has an MBA from the University of Dallas, and a BBA from the University of Texas at Arlington. She oversees Human Resources and Guest Relations. Alan Couch Regional Director of Provider Networks & Contracting Blue Cross Blue Shield of Tennessee (BCBST) 51 Stonebridge Blvd. Jackson, Tennessee 38305 731.664.4181 alan_couch@.bcbst.com Couch has been employed with BCBST for 22 years. He assumed the role of Director of Provider Networks and Contracting in 2004 for West Tennessee Blue Cross Blue Shield of Tennessee which covers both Region 5 (Jackson, Tenn.) and Region 6 (Memphis, Tenn.). The focus of BCBST Provider Networks and Contracting Division is to build BCBST provider networks and maintain business relationships with contracted providers.

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West TN InCharge HEALTHCARE David Crislip Administrator Methodist Fayette Hospital 214 Lakeview Drive Somerville, Tennessee 38068 901.516.4057 Crislip is the administrator of Methodist Fayette Hospital. In addition to responsibility for providing superior patient care, Crislip spearheads the strategic plan to meet the growing demand for increased medical services in Fayette County. Before his appointment to administrator, Crislip served as chief nursing officer and associate administrator for Methodist Fayette Hospital. Crislip holds a Master of Business Administra-

tion and a Bachelor of Science in Nursing from the University of Memphis. John Carruth Administrator/CEO Decatur County General Hospital 969 Tennessee Avenue South Parsons, Tennessee 38363 731.847.3031 Carruth has been in the healthcare field for 32 years. For the past 14 years, he has served as a Hospital Administrator, and has been in his current position as Administrator of Decatur County General Hospital for eight months.

“At Union, I am honored to play a role in shaping future nurses. It is truly a blessing to be able to give back to my profession while continuing to maintain my skills and knowledge.” Allison Davis MSN, APRN, FNP-BC

LeAnn Childress, PT, ATC, ATRIC Director Sports Plus Rehab Centers, Sports Plus AquaTherapies, Work Plus Rehab Center 512 Roland Avenue Jackson, Tennessee 38301 731.421.6950 In 2007, Childress became Director of Sports Plus Rehab Centers which had 5 locations in West Tennessee. Since then, she has spearheaded the addition of 7 new locations including the addition of Work Plus Rehab Center and Sports Plus AquaTherapies in 6 additional counties outside of Madison County. Childress attended Union University before graduating from the School of Allied Health at the University of Tennessee Health Science Center in Memphis.

E Jon R. Ewing Executive Administrator Woman’s Clinic, P.A. 244 Coatsland Drive Jackson, Tennessee 38301 731.422.2292 womansclinicpa.com Ewing has been the Administrator of the Woman’s Clinic for the past 5 years. He earned an MBA from Union University. Ewing previously worked with Medi-Dyn Healthcare Services and West Tennessee Healthcare.

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F Jeff Frieling Vice President/Chief Information Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6748 info@wth.org Frieling joined West Tennessee Healthcare in 1989 and has had positions within the system including Administrative Director of West Tennessee Cancer Center, Administrator of Humboldt General Hospital and Director of Applications in Information Systems. He has degrees in Radiation Therapy, Operations Management, Business Management, a certificate in Healthcare Administration and is a Fellow in the American College of Healthcare Executives. He oversees Information Systems, IT Security, HIM, Bio-Med and the Laboratory Services.

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G Thomas H. Gee CEO Henry County Medical Center 301 Tyson Avenue Paris, Tennessee 38242 731.644.8537 hcmc-tn.org Gee has been CEO of Henry County Medical Center (HCMC) in Paris since 1992. Prior to joining HCMC he worked with the Methodist Healthcare System in Memphis, Tennessee, and Biloxi, Mississippi. At HCMC he has overseen the doubling of the size and scope of service with construction of a new emergency department, patient bed tower, and diagnostic center built in conjunction with Bethel University of McKenzie. He is a past chairman of the Tennessee Hospital Association. Eric Garrard, FACHE, PT CEO HealthSouth Cane Creek Rehabilitation Hospital 180 Mt. Pelia Road Martin, Tennessee 38237 731.587.4231 healthsouthcanecreek.com Garrard joined Cane Creek as CEO in April 2011 with over 15 years of leadership experience in hospital systems in Georgia, Virginia and Alabama. Initially trained in physical therapy at

the University of South Alabama, he earned a graduate degree in healthcare administration at the University of Alabama at Birmingham. Garrard is a Fellow in the American College of Healthcare Executives and is also a licensed nursing home administrator. Karen Grace Administrator Arthritis Clinic 371 N. Parkway, Ste 400 Jackson, TN 38305 731.664.0002 Grace’s career in healthcare has spanned over 30 years. She currently holds the administrative position with the Arthritis Clinic in Jackson. Previously, she held positions at the Tennessee State Department of Health, The Jackson Clinic, and Blue Cross Blue Shield of Tennessee. Amy Griffin Vice President/Chief Compliance Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 info@wth.org Griffin joined West Tennessee Healthcare in 1998. Previous positions with the system include Controller of Camden General Hospital, Controller of Milan General Hospital and Administrator of Camden General Hospital. She has a BSBA in Accounting, an MBA from Union University, and Executive Juris Doctor from Concord University School of Law. She has a Certification in Health Care Compliance. Griffin oversees Compliance, Privacy, IRB, and Safety Engineering. Steve Grubbs CEO Regional Hospital of Jackson 367 Hospital Blvd Jackson, Tennessee 38305 731.661.2000 In January 2008, Grubbs was appointed CEO of Regional Hospital of Jackson, a subsidiary of Community Health Systems (CHS) located in Franklin, Tennessee. CHS is the largest publicly traded healthcare company in the United States with 135 hospitals in 29 states and over 20,000 licensed beds. Prior to his current role, Grubbs was the CEO of Berwick Hospital Center in Berwick, Pennsylvania, where his accomplishments included increasing hospital volume and physician recruitment.

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H Currie Higgs Vice President/Chief General Counsel West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 info@wth.org Higgs joined the West Tennessee Healthcare system in 2000 as Assistant General Counsel and became General Counsel in 2003. She has a BA from Northwestern University, JD-College of William and Mary, Marshall Wythe School of Law. She oversees Legal, Contract Development, Review and Management, Litigation Management, General and Healthcare Laws, Rules and Regulations, Risk Management, Insurance Claims, Certain Safety Issues and Pre-Litigation Matters. Dale Humphrey Chief Operating Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, Tennessee 38305 731.661.2000 With a master’s degree in Health Care Administration from Austin Peay State University in Clarksville, Tennessee, Humphrey has 24 years of healthcare experience. As Chief Operating Officer at Regional Hospital he has provided leadership in clinical and non-clinical operations, construction, strategic planning and business development. An active community member, Humphrey serves on the YMCA’s Board of Directors, as an adult leader with Boy Scout Troop 100, and serves on the Friends of Scouting Steering Committee.

J Karen “Kay” Jordan, CPA, FACMPE Administrator Sports, Orthopedics & Spine 569 Skyline Dr. Jackson, Tennessee 38301 731.427.7888 sportsorthospine.com Jordan is the administrator for Sports, Orthopedics & Spine with locations in Jackson, Parsons, Dyersburg and Union City, Tenn. She is a certified public accountant and a Fellow in the American College of Medical Practice Executives and has previously served as adjunct faculty for Eastern Kentucky University in Richmond, Kentucky. Jordan has held numerous leadership roles in the Medical Group Management Association and the American Academy of Orthopedic Executives.

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K Donna W. Klutts, RHIT, CMPE Practice Administrator West Tennessee Bone & Joint Clinic, PC 24 Physicians Drive Jackson, Tennessee 38305 731.410.2318 wtbjc.com Klutts has been in her current position for the past 12 years. The clinic has 11 physicians, MRI, Physical Therapy and a Surgery Center with a staff of approximately 90 employees. Klutts is a Certified Medical Practice Executive by the American College of Medical Practice Executives, a Certified Medical Office Manager and a Registered Health Information Technologist. She is an active member of the West Tenn. MGMA as well as the State and National MGMA Associations. Ruby Kirby Administrator Bolivar General Hospital 650 Nuckolls Road Bolivar, Tennessee 38008 731.659.0218 wth.org Kirby has been administrator of Bolivar General Hospital since January, 2002. She began her healthcare care career at West Tennessee Healthcare in 1979 and previously served as Director of General Surgery and SICU at Jackson Madison County General Hospital and Director of Patient Care at Bolivar General Hospital. Kirby has served on the board of the Tennessee Technology Center (Whiteville), Hardeman County Health Council and received 2012 Sterling Award in recognition of the Top 20 Most Influential Women of West Tennessee. Catherine Kwasigroh Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6734 info@wth.org Kwasigroh joined West Tennessee Healthcare in 1988. Previous positions with the system include Financial Analyst, Controller-Home Health Services, Executive Director of Finances, Compliance Officer, and Corporate Compliance Officer. She has a BS in Accounting, an MBA and is a Fellow in American College of Healthcare Executives. Kwasigroh oversees the Kirkland Cancer Center, Construction, Engineering, Maintenance, Security, Space and Property Management, Environmental Services, Laundry, Patient Transport, Admitting, Access, PBX and the Call Center.

M Miki Martin, PT Director LIFT Wellness 101 Jackson Walk Plaza Jackson, Tennessee 38301 731 541 9391 miki.martin@wth.org Martin graduated in 1993 from University of Tennessee Health Sciences in Memphis with degree in physical therapy. She began her career as physical therapist with JMCGH in December of 1993. She was Manager of Sports Plus North in 2002 and also Sports Plus Fitness in 2007. In 2012 she assumed the role of LIFT Director. Martin is currently pursuing an MBA in Healthcare Administration through Bethel University. Gayle McRae West Tennessee REC Regional Manager tnREC 3340 Players Club Pkwy., Ste. 300 Memphis, Tennessee 38125 901.273.2619 tnrec.org McRae oversees a team of HIT Specialists in West Tennessee assisting providers in transitioning to electronic health records (EHRs) and achieving Meaningful Use standards. Since joining Qsource in 2001, McRae has focused on improving healthcare outcomes through quality improvement by advancing the adoption of health information technology. McRae has a BS in Microbiology from the University of Southern Mississippi, was a Medical Technology Program Graduate – American Society for Clinical Pathology, Inc. (ASCP) Registry from the Mississippi Baptist Medical Center. Deborah Mills Director of Case Management Director of West Tennessee Transfer Center Compliance Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, Tennessee 38305 731.661.2000 Mills has held many leadership positions during her employment at Regional Hospital of Jackson, which began in 1979. She holds a BS degree and a master’s degree in Nursing from the University of Tennessee Health Sciences. Additionally, Mills is a member of the Health Care Compliance Association and has been honored as Manager of the Year at Regional Hospital of Jackson and as Regional Manager of the Year.

Deann Montchal Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6732 info@wth.org Montchal joined West Tennessee Healthcare this year following a career that includes being Chief of Operations, UI Heart and Vascular Center at University of Iowa hospitals and Clinics. She has an MBA in Healthcare from University of Phoenix, a BSN and RN from the University of Iowa. She has more than 20 years of experience in cardiology and cardiothoracic care. She oversees West Tennessee Heart, Radiology, Imaging Center, Respiratory, Pharmacy, Dialysis, Wound Center, Infusion Clinic and PPU. Gina Myracle Executive Director Kirkland Cancer Center 620 Skyline Drive Jackson, Tennessee 38301 731.541.5087 gina.myracle@wth.org Myracle has been a part of the West Tennessee Healthcare system since 1980. She oversees all cancer services provided at Jackson-Madison county General Hospital including radiation therapy, medical oncology, research, tumor registry, hospice and community education and screenings. Myracle is also managing the addition of the beautiful, 80,000 square foot Kirkland Cancer Center building which will be located on the hospital campus and is projected to be completed by November 2013.

N Joyce Noles, BS, RN, EMT-P I/C Director Medical Center EMS 620 Skyline Drive Jackson, Tennessee 38301 731.425.9503 Noles has been with West Tennessee Healthcare (WTH) since 1997, where she began as a paramedic in the field. Entering management in 2002 as Benton County manager, moving to Jackson as the Operations Manager in 2005 and then to Director in 2010. Noles serves as the President of the West Tennessee Directors Association, as a member of the Tennessee Ambulance Service Association Board and as a member of the Jackson State Community College Advisory Board. Vicky Norton, RN BSN Operations Director Americare 94 Jemma Drive Lexington, Tennessee 38351 731.614.2323 vnorton@americareusa.net Norton has been with Americare since 1997.

MEMPHIS Medical News // InCharge Healthcare // 2013

West TN InCharge HEALTHCARE She began as administrator of Alexandria place and then moved into the Director of Operations in West Tenn. and Mississippi in 2000. Norton oversees operations, compliance of state regulations, compliance of company policies and marketing of our local communities. Her focus is to make sure that each community is living the Americare philosophy.

P Janice Pettigrew Administrator Tri-County Family Medicine & Urgent Care 110 E. Forest Ave. Jackson, Tennessee 38301 731.986.2213 ourfamilymd.com Pettigrew is the administrator for Tri-County Family Medicine. She has been with the practice since February 2005. She began working with Tri-County while they were renting a small building in McKenzie Tenn. The practice now has 5 physicians, 12 FNP or Physician assistants and around 55 other employees. Today she is proud to be the administrator of 6 practices which are located in Huntingdon, Paris, Martin, Camden, Dover and Jackson, Tenn.

Dr. Lisa Piercey Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6732 info@wth.org Dr. Piercey joined the West Tennessee Healthcare Medical Staff in 2005 and Administration in 2009. She previously held the position of Assistant Medical Director. Dr. Piercey has a BS in Chemistry, MD and a Residency/Chief Residency in Pediatrics from ETSU, an MBA and is Board Certified by the American Board of Pediatrics. She oversees the LIFT Wellness Center, Sports Plus Clinics, Community Education, Disease Management, Senior Services, Food and Nutrition, Employer Services, and Community Health and Wellness. Tina Prescott Vice President/Chief Nursing Officer West Tennessee Healthcare 620 Skyline Jackson, Tennessee 38301 731.541.6735 info@wth.org

the West Tennessee Women’s Center, Ayers Children’s Medical Center, Med/Surg, ICU/Progressive Care, Patient Care Standards, Clinical Development, Staffing/Patient Flow, Emergency Department, and the Chest Pain Unit.

R Richard Read Chief Financial Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, Tennessee 38305 731.661.2000 Read was appointed Chief Financial Officer of Regional Hospital of Jackson, in March 2008. Prior to assuming the role of CFO at Regional Hospital of Jackson, Richard was the CFO of Henderson County Community Hospital in Lexington, Tenn. He has over 19 years of healthcare experience including 8 years as a combat medic in the Army. His professional credentials include Certified Public Accountant, and a member of the Healthcare Finance Management Association.

Prescott joined West Tennessee Healthcare in 1996 and her previous positions with the system include nurse, clinical manager and Director of SICU as well as Administrator of Camden General Hospital. She has a BSN and a MBA from Union University. Prescott oversees

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West TN InCharge HEALTHCARE Tom Reed Executive Director West Tennessee Physicians’ Alliance West Tennessee Primary Care P.O. Box 33667 Jackson, Tennessee 38303 731.424.0040 wtpa.com In 1984, Reed helped create and has led the West Tennessee Physicians’ Alliance, a multispecialty IPA located in Jackson, Tenn. with more than 100 physician members. He also helped create and leads the West Tennessee Primary Care IPA, which, by definition, is primary care focused and covers the geographical rural area of West Tenn. This organization is also comprised of 100+ member physicians. Both organizations follow the Messenger model IPA format and are dedicated to meeting the needs of its members. Dave Roberts, MD Vice President/Chief Medical Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6683 info@wth.org Dr. Roberts joined West Tennessee Healthcare in 2005. He has an MD from the University of Tennessee Center for Health Sciences and is Board Certified in Geriatric Medicine and Family Medicine. Dr. Roberts is Vice President of Medical Affairs and Chief Medical Officer and works closely with the medical staff, UT Family Medicine, Quality Outcomes, Quality Plus and Patient Safety (Infection Control, The Joint Commission). Pamela W. Roberts CEO McNairy Regional Hospital 705 E. Poplar Avenue Selmer, Tennessee 38375 731.645.3221 pamela_roberts@chs.net Roberts has been the CEO at McNairy Regional Hospital since October 2001. Her prior healthcare experience included Methodist Healthcare System, Memphis, Tenn. as CEO at Methodist McNairy. She also was the CEO at Baptist Memorial Hospital Booneville. Her past healthcare experiences include positions as hospital controller and CFO. She received her accounting degree from Mississippi State University in 1978 and a Masters in Business Administration in 1983. Jamie Rodgers Administrator and CEO Baptist Memorial Hospital – Tipton 1995 Highway 51, South Covington, Tennessee 38019 901.476.2621 baptistonline.org Rodgers is administrator and CEO of Baptist

MEMPHIS Medical News // InCharge Healthcare // 2013

Memorial Hospital-Tipton. He earned a Bachelor of Science degree in psychology and later a master’s degree in health services administration from Mississippi College. At the University of Minnesota, Rodgers earned his second master’s degree in health care administration. He previously served as administrator and CEO of Covington County Hospital in Collins, Miss., and director of hospital affiliate services for Mississippi Baptist Health Systems in Jackson, Miss. James Ross Vice President/Chief Operating Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6735 info@wth.org Ross joined West Tennessee Healthcare in 1985. He has an AAS, AS in Nursing, BSN, MSHA and is certified as a Licensed Nursing Home Administrator, Licensed Emergency Medical Technician, and a Licensed Registered Nurse. Ross manages the overall operations of Jackson-Madison County General Hospital. Carl E. Rudd Administrator/CEO The Jackson Clinic, P.A. 616 West Forest Avenue Jackson, Tennessee 38301 731.422.0200 jacksonclinic.com Rudd joined The Jackson Clinic as Administrator/CEO in 1976. Under his leadership, this organization has grown from 23 to 130 physicians with multiple locations. He is a Fellow of the American College of Medical Practice Executives and has also been a Certified Public Accountant since 1977. He has served on several health-related boards and is active in Medical Group Management Association as well as the Tennessee Society of CPAs.

S Joe Schifano CEO LIFELINE Blood Services 183 Sterling Farms Drive Jackson, Tennessee 38305

Schifano has been with LIFELINE Blood Services since 1990 succeeding founder Jack Smythe as President and CEO. During his more than two decades with the blood center, LIFELINE has experienced significant growth including a three-fold expansion of the service area to include all nineteen rural West Tennessee counties.

Sherry Scruggs Administrator Milan General Hospital Gibson General Hospital Humboldt General Hospital 4039 South Highland Milan, Tennessee 38358 731.686.1591 wth.org Prior to being named Administrator of Gibson General Hospital in 1999, Scruggs served as Chief Nursing Officer of this facility. She was hired as a staff nurse in 1983 and filled many different management roles throughout the hospital. In 2011, she became administrator over two additional rural hospitals. All three hospitals are owned by West Tennessee Healthcare. Scruggs serves on many teams/committees in the healthcare system such as Lean projects, Clinical Documentation and Strategic Planning. Roger H. Smith, CIC Partner Thompson & Smith 380 Carriage House Drive Jackson, Tennessee 38305 731.664.4750 A partner in Thompson & Smith, a trusted choice independent insurance firm, Smith and his team insure businesses throughout the MidSouth including medical facilities and practices. In addition to providing the standard coverages of property, liability, benefits and workers compensation, Smith has established expertise with RAC audit liability and data security. He is a certified insurance counselor, affiliate member of the West Tennessee MGMA Association and President of Insurers of Tennessee.

T Gary A Taylor Owner Gary A. Taylor Investment Company 2574 Christmasville Cove, Suite H Jackson, Tennessee 38305 731.668.1893 gatinvest.com Over 30 years in business, Gary Taylor has developed approximately 2,000,000 square feet of commercial facilities, managing everything from land purchase to coordinating architecture, engineering and infrastructure. Among many recent medical and dental projects, Taylor completed the development and construction of a LEED-Certified medical center. His unique understanding of his clients’ needs is part of the reason he was named among Tennessee’s top commercial developers for three straight years.

West TN InCharge HEALTHCARE

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gatinvest.com 2013 // InCharge Healthcare // MEMPHIS Medical News

West TN InCharge HEALTHCARE

Karen Utley Vice President of System Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6748 wth.org Utley has an ASN and a BSN from Union University and a MPH from University of Memphis. Before assuming responsibilities of the five West Tennessee Healthcare Affiliate Hospitals, previous positions included DON at Humboldt General Hospital, Administrator at Humboldt General Hospital, and Executive Director of Pathways. Utley oversees the five West Tennessee Healthcare Affiliate Hospitals in addition to Medical Center Medical Products and Infusion Services, Pathways, EMS, Sleep Lab, Physical Therapy, Occupational Therapy, Speech Therapy, EMG, and Home Health Services.

Rosy Whalley Executive Director Elmcroft Senior Living 911 Old Humboldt Road Jackson, Tennessee 38305 731.664.7787

degree from Missouri State University and a Master of Science in physical therapy from Washington University School of Medicine in St. Louis. Under the leadership of Wood, Volunteer Community Hospital has been recognized for the second year as one of the nation’s Top Performers on Key Quality Measures by The Joint Commission.

Whalley has been Executive Director with Elmcroft Senior Living since September 2011. While under her direction, Elmcroft of Jackson has surged forward to be the best Assisted Living and Memory Care Community in Jackson, Tenn. She strongly serves as a Resident Advocate and has also brought educational events and tours to new heights for medical professionals, families and the community regarding understanding Alzheimer’s Disease. Clyde Wood CEO Volunteer Community Hospital 61 Mt.Pelia Road Martin, Tennessee 38237 731.588.3495 volunteercommunity hospital.com Wood has been chief executive officer at Volunteer Community Hospital, a 100 bed hospital in Martin, Tennessee, since January 2011. Wood holds a Master of Health Administration

Angela C. Youngberg Partner, Healthcare Practice Group Leader Rainey, Kizer, Reviere & Bell, PLC 105 S. Highland Avenue Jackson, Tennessee 38301 731.423.2414 ayoungberg@raineykizer.com Youngberg represents physicians, physician groups, hospitals, ASCs, nursing homes, DME suppliers, nurse practitioners, PT companies, and other types of healthcare providers and suppliers on matters such as Stark, AntiKickback, False Claims Act, Medicare/Medicaid RAC, ZPIC, MAC, MIC, and other third party payer audits and appeals, HIPAA, coding/billing, and she handles healthcare contracts such as hospital-physician contracts and the sales and purchases of healthcare providers.

2013 Editorial Calendar Month

Clinical Focus

Business Focus

January

Obesity/Diabetes

Reimbursements/ACOs, etc.

Special Focus Ophthalmology

February

Cardiology

Best Business Practices

Anesthesiology

March

Women’s Health

Healthcare Law

Green Initiatives

April

Primary Care

PCMH

Medical Office Space

May

Nurses/Physician Assistants

Recruiting

Emergency/Urgent Care

June

Oncology

Compliance/Audits

Electronic Medical Records

July

Surgery

Malpractice/Provider Liability

Pediatrics

August

Radiology/Imaging

Marketing/Communications

Clinical Trials

September

Orthopedics/Sports Medicine

Workforce Improvement

Men’s Health

October

Neurology

Physician/Hospital Alliance

Nutritional Supplements

November

Senior Health

Financial/Tax Planning

Gastroenterology

December

InCharge Special Publication

Call Pam Harris at 501 247 9189 or email pamela@memphismedicalnews.com for advertising opportunities.

MEMPHIS Medical News // InCharge Healthcare // 2013

West TN InCharge HEALTHCARE Ben Youree CEO Dyersburg Regional Medical Center 400 East Tickle Street Dyersburg, Tennessee 38024 731.285.2410 dyersburgregionalMC.com Youree has been with Dyersburg Regional Medical Center (DRMC) since joining as Assistant CEO in 2008. In June of 2012, he was named CEO. He has managed numerous departments, overseen the development of services and recruited new physicians. He received dual master’s degrees in health administration and business administration from the University of Alabama at Birmingham. Prior to joining DRMC, Youree served as interim CEO at Henderson County Community Hospital in Lexington, Tennessee.

Z Janice R. Zimmer, RN, MSN Chief Nursing Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, Tennessee 38305 731.661.2000 Zimmer was appointed CNO of Regional Hospital of Jackson in March of 2005. In the seven years she has been at Regional, Zimmer has received the CNO Excellence in Leadership award four times to include the last three consecutive years. Her 35 years of healthcare experience include advanced nurse practice roles, education and administration. Zimmer and her husband Bo have two sons and are active partners with Augustine School of Jackson.

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2013 // InCharge Healthcare // MEMPHIS Medical News

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