Standard Chartered Annual Report 2017-2018

Page 41

BETTER TOGETHER WITH OUR PEOPLE We, as a Bank, have always believed in our people who are incredibly important. Our people are our partners and colleagues who have kept the faith with our brand promise “Here for good”. In this rapidly changing world, one thing has always held true that behind every successful organization are happy, passionate and committed people and we are proud to have such people working with us! Strengthening our people and culture, continuing the investment in our people’s career and development and continuously focusing on working towards engaging and energizing our people has always been the people agenda of the Bank that has ultimately helped the Bank to succeed. Each one of our colleagues representing our overall people strength of 485 played a key role in the success of the Bank and in shaping its future. During the year under review, we welcomed talents with right skills, knowledge and values in our aim to meet the strategic objective of the Bank. The gender mix was seen at a satisfactory level of 58% and 42% represented by male and female colleagues respectively. Successful career is what everyone wants in their professional life. Creating a performance-driven culture and internal talent development continued to remain as a key focus area of the Bank. It is apparent that career development is owned by the individual staff member, and the Bank helps them further to perform better in their respective roles and coaches & prepares them to take up bigger roles in the future. The Bank believes in the fact that career paths should be flexible and adaptable to meet the future needs of the Bank complimented by the strengths and aspirations of its employees. It is important to realise that career development is about building experience and capability of an individual and it should not solely be defined by promotion and advancement.

We have been promoting internal talents by providing career opportunities to move in cross departmental or cross functional roles through internal job watch and through confirmation in a permanent position based on an individuals’ performance. One of the attractions in the Bank is also the opportunity available to our people to work in other Group points of SCB, outside Nepal. My Voice - an internal employee engagement survey is carried out every year that provides a chance to share our people with honest views of what is working and what can be improved within the Bank. The survey also measures the engagement level of our people, their intention to stay and the probability of our people recommending the Bank to others as a great place to work based on their own experience. The survey also covers what the employees are proud of, what is motivating them and the challenges they face in their day to day activities. This survey was conducted twice during the fiscal year in September 2017 and May 2018.

Launch of New Valued Behaviours

The Bank launched new valued behaviours in early 2018. The new valued behaviours were derived from the feedback of people working across different geographies. More than 70,000 people working for SCB across various markets gave their direct inputs through My Voice survey as to what was important to them and the kind of behaviour and culture they wanted to see in the Bank. Keeping in mind the inputs received from the employees, the Bank launched the new Valued Behaviour - Do the right thing, Never settle, and Better together.

Diversity and Inclusion

Doing our best to adopt diverse culture and inclusive behaviours is a key. At all levels, we have a shared responsibility to ensure we create a safe and inclusive space for our people from all backgrounds and makeups, and empower everyone to take a seat at the table,

Bank employees seen in different cultural attires in celebration of 'World Cultural Diversity Day'.

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