A Message from the President A Message from the President

When you cross the yellow lease line, it's showtime! The lease line is a standard practice and much appreciated part of our company's culture. This prominent yellow stripe painted on the threshold of each store represents a COMMITMENT. The commitment is when team members cross the lease line, the company will protect them from the outside world; in return, they must be totally focused on performance. Once a team member crosses the lease line, our open culture of trust and accountability begins; outside distractions are not welcome. This is a time for you to provide exceptional customer service, and at the same time to earn a great living for yourself and your families

The Gallup Engagement Survey was recently conducted with all our employees The Gallup defines employee engagement as the involvement and enthusiasm of employees in both their work and workplace. Employee engagement is an internal gauge of your sense of significance, accomplishment, belonging, and competence on the job. We know that success is directly related to how engaged and satisfied our employees are. Our high performing employees have proved to be profitable because they attract engaged customers. These enthusiastic fans of our company become repeat customers, who recruit their family friends to our stores. Happy employees are more likely to produce happy customers, who give us more of their dollars and then tell more of their friends about us. This in turn, increases revenues, and increases profits. Great Teams backed by Great Managers produces positive outcomes. Our people are the core of our success

Thank you for your participation in the Gallup Engagement Survey and for being the best at whatever you do!

John