NCSI Scoop - 2021/Q3

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2020 STUDY SUMMARY: Examining Organizational Resiliency, COVID-19 Impact on Claims Operations

As previously reported, the Workers’ Compensation Benchmarking Study from Rising Medical Solutions is a national research program that examines the complex forces impacting claims management in workers’ compensation today. The 2020 study marks the first time claims leaders had the opportunity to respond directly to the perspectives of more than 1,200 frontline claims professionals who participated in the 2019 survey.

NCSI was pleased to have been able to provide you with a copy of this study and to have been asked to become involved. You will see that NCSI is thanked in the Acknowledgements section of the report for its involvement. Rising would welcome any feedback that NCSI members might have on the research and NCSI looks forward to our continued collaboration with Rising in the future. Here is a link to the full and comprehensive study. In addition, here are some of the highlights of the Executive Summary from the Summary.

1 0 / NATIO NAL CO UNCI L OF S E LF -I N S U R E RS’

Executive Summary The rapid global spread of COVID-19 has quickly eclipsed other threats in both size and scope, creating a defining moment for organizations to leverage dynamic risk management and organizational resiliency. Risk management is often mistakenly thought of as a compliance function. Compliance methods work well for known or predictable risks, and the current crisis is anything but predictable.