Little Eden Annual Report by Sheila McCallum

LITTLE EDEN ANNUAL REPORT 2012

Contact person for queries relating to this report: Public Relations Officer – Ms Nichollette Zulu Tel: 011 609 7246 Email: pro@littleeden.org.za

RESPECT • SANCTITY OF LIFE • LOVE & CARE

Annual Report 2012

Special thanks goes out to:

Our Mission ance the quality of life, To care for, develop and enh f, ing from a dedicated staf with love and understand ds cree and s race bility of all persons with intellectual disa nce vide Pro ine Div in t ng with trus entrusted to us, by providi State the and ity mun com the parents, and in co-operation with the ion services sing, therapy and stimulat the necessary spiritual, nur ic manner as possible. in as an efficient and econom

Michael H. Rea, Lauren Stirling and all at SustainabilityServices.co.za for all their help and guidance and for providing the Assurance process free of charge. Mandy Smith and her team at Studio 5 for designing the report free of charge. All the staff at Mortimer Offset Pty (Ltd) for printing the report for free. To the staff at Radco Specialised Folding and Finishing (Pty) Ltd for binding the report at no cost. Without your help this report would not have been possible.

Bank details:

Tel: +27 11 609 7246 Fax: +27 11 452 4560 Email: info@littleeden.org.za www.littleeden.org.za 001-827 NPO PBO 930/0000/03

Bank: First National Bank Acc no. 5468 0928 009 Acc name: Little Eden Society Acc type: Cheque Branch: Karaglen Branch code: 25-24-42 Internet code: 250-655

Cnr Harris Ave & Wagenaar Rd, Edenglen, Edenvale South Africa

LITTLE EDEN has been caring for children and adults with intellectual disabilities since 1967. No organisation or company can continue its work for so many years without solid principles and beliefs that are being practised and lived daily. Treating the residents with love and care, dignity and respect and believing in them, has always been a prerequisite and a given in the work that we do. The LITTLE EDEN Values of Respect, Sanctity of Life and Love & Care are encapsulated in a series of symbols that guide the way we respond to children and adults with intellectual disability. We respect our residents, ourselves and our environment and treat each with dignity. We believe these special people are precious in the eyes of God and that they have a right to live and to be helped to reach their full potential despite their limitations. They deserve the best possible care in order to live a happy life whilst being cared for and nurtured in a safe environment.

RESPECT • SANCTITY OF LIFE • LOVE & CARE

Table of contents Foreword 2 • Chairman’s Report 2 • Chief Executive Officer’s Report 4 • Treasurer’s Report 5 • Organisational Profile 6 • Introduction 6 • Services and Beneficiaries 7 • Achievements 10 • Stakeholder Engagement 10 • Communication (brand) 13 • Monitoring and Evaluation 13 • Management and Corporate Governance 16 • LITTLE EDEN Society Organogram 18 • Relationship of LITTLE EDEN entities 19 • Social Service Product Responsibility 20 • Adopt an Angel advert 21 • Care and Stimulation Programme 22 • Case study Owami 23 • Case study Xolane 25 • Case study Thando 25 • Economic 26 • Funding of Operational Costs 26 • Economic Impacts 28 • Forming of Legal Entities 29 • Environment 30 • Bird Listing 33 • Human Resources 34 • Staff 35 • Volunteers 37 • Training 38 • NPO Salary Survey 38 • Risk Management 40 • GRI Compliance Table 41 • Independent Assurance Statement 52 • Sponsors’ adverts 54 • Happy Feet advert 55 • General thanks 57

PO Box 121 Edenvale 1610 RSA

LITTLE EDEN Society, established in 1967, founded by the late Mrs Domitilla Rota Hyams (who has received numerous awards in recognition of her pioneering work) is licensed with the Department of Health, and is a registered Non-Profit Organisation (001-827 NPO). The Society is an approved Public Benefit Organisation in terms of Section 30 of the Income Tax Act (PBO 930/0000/03) and has been granted Section 18A status. Therefore, donations to the Society are deductible in terms of Section 18A of the Income Tax Act, dependent upon the amount of the taxpayer’s tax liability. This report was compiled in accordance with the recommendations of the Global Reporting Initiative (GRI G3) guidelines (NGO sector supplement) with the express purpose of being an instrument through which LITTLE EDEN is able to demonstrate to all stakeholders its commitment to public accountability, transparency, recording efficiency and sustainable fundraising.

‘‘My journey through the different wings (yellow, red, blue, green) of LITTLE EDEN was deeply moving and heart wrenching. I was humbled to witness women from all walks of life give of themselves so freely to such an enormous task. Caring and loving a child is a blessed privilege and I would like to take this opportunity to say thank you, siya bonga, baie dankie for the extraordinary service. Your work is special and it takes a HUGE heart to do it!’’ – Ms Peggy-Sue Khumalo

Level: B+

Scope of the report This report covers the most material issues related to LITTLE EDEN outlined below. It covers the operations of both the Edenvale Home and Elvira Rota Village, Bapsfontein. This is the first year that LITTLE EDEN is using the GRI G3 guidelines with the goal of improving on last year’s report. The GRI compliance table on pages 40 – 51 may be referred to at any point to clarify queries or to locate specific information.

Faith and Prayer Proper Care of Residents

1. Financial stability

7 Fundraising

2 Living and believing the Values:

8 Government subsidies

• Respect • Sanctity of Life • Love & Care 3 Succession planning 4 Competent personnel

• Skills • Attitude • Commitment

9 Relationships with donors 10 Long-term planning – vision for the future 11 Management and Board demographics 12 Communication (brand) 13 Safety and security of residents and staff

5 Public accountability

14 Public perception of LITTLE EDEN

6 Department of Health:

15 Continuity of utilities (water and

• Licence to Operate • Continuity of medical supplies

electricity) to Elvira Rota Village and Edenvale Home

LITTLE EDEN ANNUAL REPORT 2012 | 1

Chairman’s Report It gives me great pleasure to present the 44th annual report of the LITTLE EDEN Society for the year ended 31 March 2012. The year under review marks the first anniversary of the passing away of the founder of LITTLE EDEN, Domitilla Rota Hyams. We at LITTLE EDEN are privileged to be the generation that carries the founder’s vision and legacy to future generations: the vision of caring for people of all races and creeds with profound intellectual disability, those who are classified as ineducable.

Domitilla said: “There is one thing I know: that people with intellectual disability have great value and that God gave them to us to touch our hearts and make us better people.”

The financial performance of LITTLE EDEN is provided in the Treasurer’s report. However, I must acknowledge that the achievements would not have been possible without the partnership of our stakeholders, the donors and the community with financial, pro bono services and donations in kind. The non-payment of subsidies by the Department of Health Gauteng Provincial Government (DoHGPG) caused a financial crisis for the Society. The risk of the DoHGPG not fulfilling their responsibility in providing funding to NGOs timeously may result in the Government having to take over the care of tens of thousands of people being cared for by the private sector: this is an almost impossible situation that the Government will strive to prevent. We attempt to maintain healthy communication lines with the Department of Health. Further engagements at a national level will be considered to alleviate the delays in the subsidy income to LITTLE EDEN. Continuing our good relationship with the Department of Health is vital; and maintaining our excellent standards will ensure our annual inspections at both sites result in the Licence to Operate being renewed each year. LITTLE EDEN did not receive any allocation in the current year from the National Lottery Distribution Trust Fund (NLDTF). The Society has and continues to rely heavily on the support of the NLDTF. The lack of funding in this financial year has severely impacted the Society. LITTLE EDEN prides itself in being a significant social partner by alleviating the social, mental, emotional and financial burdens of families who are unable to look after their child with intellectual disability. We offer their children love and care, provide for their needs, and protect them from harm. Priority is given to those who have been abandoned or abused, or who come from severely disadvantaged backgrounds. The South African economy is on a recovery path from the past two years of economic recession. Individual donations have declined due to less disposable income from households. The international world, particularly Europe, is still experiencing the economic crisis. We are not immune to the economic environment and as such, the poor economic state has affected the level of donations received from overseas donors.

“Special thanks to the donors, locally and abroad, who continue to sustain and help LITTLE EDEN live our Values of giving the residents the life they truly deserve.”

LITTLE EDEN was honoured by the visit of the Honourable Mayoress of London, Mrs Barbara Bear. She was accompanied by the wife of the Sheriff of London, Mrs Rosemary Sermon, the wife of the British Trade Commissioner, Mrs Julia Henderson and Ms Annette Christie, Personal Assistant to the Trade Commissioner (UK Trade & Investment – Johannesburg) as well as former Miss South Africa, Nonhlanhla Peggy-Sue Khumalo. The late Domitilla Rota Hyams was honoured with a Posthumous Award by the Hamlet Foundation, in recognition of her outstanding achievements in the development and upliftment of the quality of life of persons with intellectual disability. The immediate goal for the Society is to stabilise our cash flow. With the uncertain economic environment we are now urgently appealing to and relying heavily on support from our donors. Our medium-term goals include ensuring that the threat of non-payment from DoHGPG is fresh in our donors’ minds so that their support will be ongoing. We will target continual donor growth, not just in the numbers of donors and value per donation, but also to convert once-off donors to monthly donors. We will continue in the care and development of our staff to grow their skills and also allow for their emotional growth. A third goal is to further integrate the Sisters of the Imitation of Christ into the running of the Society. It is vital that we keep a vibrant relationship with the Mother House of the Sisters in India. Our long-term goal is to ensure complete financial sustainability by developing the LITTLE EDEN Foundation and the Domitilla Rota Hyams ONLUS into money-generating entities without having to rely on the Government for funding. I wish to express gratitude to the Department of Health for its continued support in partnering with LITTLE EDEN to achieve the South African Government Outcome Area 2: ‘A long and healthy life for all South Africans’. Special thanks to the donors, locally and abroad, who continue to sustain and help LITTLE EDEN live our Values of giving the residents the life they truly deserve. I am thankful to the CEO, Lucy Slaviero, her Management team, the health care and support staff and the volunteer workers for making the vision of LITTLE EDEN possible. Finally, I thank my fellow members of the Board of Governors for their vision, commitment and contribution in making 2012 a success.

Rosetta Xaba Chairman

LITTLE EDEN ANNUAL REPORT 2012 | 3

Chief Executive Officer’s Report It continues to be a privilege to be part of LITTLE EDEN Society, which, after 45 years of service to persons with intellectual disability, continues to nurture and care for our precious residents on a daily basis. I am delighted to be able to address you in this LITTLE EDEN’s first annual Integrated Sustainability Report following the guidelines laid out by the Global Reporting Initiative (GRI G3) at the Society’s 44th Annual General Meeting. The Society endorses and supports international and local initiatives aimed at increasing transparency, responsible corporate governance and meaningful report-back to stakeholders and society in general. We believe that NGOs must step up and not be afraid to show their alliance with such initiatives. In this way LITTLE EDEN will, once again, set a benchmark for other NGOs in South Africa. At the outset it is important to note that there are significant risks and challenges that continue to face the Society today. Primary amongst these is the uncertainty of consistent and continued government funding for the Society. In addressing this issue, we have revisited the mandate to manage and grow the Society’s sources of funding for operational costs with the future intent of financial stability. The Domitilla Rota Hyams ONLUS was formalised in Italy in January this year, as yet another opportunity to expand the donor base. Since the majority of LITTLE EDEN residents are either abandoned or come from indigent families, income from fees is minimal and the Society currently still relies heavily on the Department of Health subsidies to keep its doors open. If such funding is withdrawn or withheld, LITTLE EDEN will find itself in a severe financial crisis within six months and will face the very

real possibility that Government will have to meet their responsibility and take over the care of LITTLE EDEN’s 300 residents. There is a shortage of homes for people with severe/profound disabilities in Gauteng, not to mention South Africa. This is apparent from the number of phone calls received daily from parents, social workers and other professionals seeking placement for an individual. The care, dignity, love, health and well-being of LITTLE EDEN’s 300 residents is of primary concern to Management and staff. The daily routine of spiritual, medical, nursing and therapy care, together with the life-skills programme, ensures that each resident is given the opportunity to reach his or her full potential. Management views the training of staff as critical to the Society’s goal of sustained provision of service excellence. Succession planning is dealt with in Management’s long-term planning, bearing in mind that there is significant competition from the business sector. Attracting talented staff, whilst offering a career path in the NGO sector, remains a challenge. Hiring of staff is conducted in partnership with an HR consulting agency, which screens prospective applicants for their suitability in working within the LITTLE EDEN environment, with specific attention to our core Values of Respect, Sanctity of Life and Love & Care. Volunteers, local and overseas, have a definite impact on the daily lives of the residents. The assistance that these volunteers give to the staff is of mutual benefit. Friendships develop and love is freely given. Thank you to the volunteers for their time, love and commitment. Thank you to all our donors and society as a whole for the continued support that LITTLE EDEN receives. Financial donations and items for the Second-Hand Shops are vital, but so too are donations of linen, non-perishable food and clothing for our residents. Regular media coverage has resulted in positive feedback and many new donors attended fundraising events that were advertised on radio and television. Sponsored birthday and Christmas parties were well received and our residents delighted audiences with their concerts where they interacted on a personal level. I wish to thank the residents of LITTLE EDEN for their unconditional love, the members of the Board of Governors and the LITTLE EDEN Foundation for their guidance, my fellow colleagues on the Management team for their support, and all staff for their dedication to the precious people in our care. Let us continue the legacy of love left to us by Domitilla!

Lucy Slaviero Chief Executive Officer

Treasurer’s Report This is the first year of running the two homes in Edenvale and Bapsfontein after the transfer of the ownership of the properties and investments to the LITTLE EDEN Foundation at the end of the previous year. The gross revenue for 2012 was R24 015 268 (2011: R30 914 319) showing a decrease of 22% from the previous year. Total operating and fundraising costs for 2012 were R27 334 180 (2011: R24 156 015) showing an increase of 13% from the previous year. This resulted in a total comprehensive deficit in 2012 of R1 125 956 (2011: deficit of R40 221 932). The deficits for the past two years are of grave concern. However, the comprehensive deficits are in line with the deteriorating world economic situation and compare favourably with the performance of similar charitable organisations. Strenuous efforts are being made to raise additional revenue while running costs are carefully controlled and monitored. We budget each year for a break-even position. The Society is reliant on subsidies from the Gauteng Provincial Government, a distribution from the National Lottery Distribution Trust Fund, donations from major donors and the general public as well as its own fundraising efforts. The financial position at the end of the year reflects total current asset resources of R4 767 402 which equates to two months’ running expenses of the homes. After year end this has been shown not to be sufficient in case the subsidies are not paid timeously each month. The financial position of the Society is currently on a sound footing with regard to the very uncertain times in which the Society finds itself and having to rely heavily on the payment of subsidies and donations and our own fundraising efforts.

Doug Boake Chartered Accountant CA (SA)

*NOTE* A copy of the full Audited Financial Statements is available on request.

LITTLE EDEN ANNUAL REPORT 2012 | 5

Introduction

Disclosure on Management Approach to Human Rights

At LITTLE EDEN we aim to develop persons with intellectual disabilities to their full potential and to encourage the community to recognise that each such person is a whole and complete person created by God with a mind, a body, a spirit and a soul... however disabled.

A fundamental respect of the individual is core to the establishment and continued existence of LITTLE EDEN. The Society therefore fully supports initiatives designed to promote universal Human Rights, including those of the marginalised members of society defined as intellectually disadvantaged, to combat corruption and to uphold the rule of law. Our core Values of Respect, Sanctity of Life and Love & Care encapsulate our views, outlook and commitment to human rights. All our actions and programmes are designed to promote such Values, not only in the ambit of the LITTLE EDEN employment and environment, but all staff are also encouraged to transpose such Values into their daily living.

Objective To ensure human dignity through the transfer of the ethos and Values of LITTLE EDEN LITTLE EDEN is a permanent Home to 300 children and adults with profound intellectual disabilities. 238 of our 300 residents were previously abandoned or come from indigent families who are unable to support them financially or otherwise. Some are HIV positive or have Aids. Part of the work of the Society is also caring for the terminally ill and dying. Some have been with us for more than 40 years and will remain in our loving care until they pass away. The ages of our residents range from one year to 61 years. Permission must be granted by the Department of Health for us to take residents under the age of three. Statistically, the average age of our residents is 23.5 years, but the level of mental functioning is that of a one-year-old and younger. The majority of these special people are also physically disabled and require intensive, 24-hour nursing care. The work of LITTLE EDEN is ongoing: 365 days of the year with no reprieve – as it has been for the past 44 years. The Society ensures that the residents are kept comfortable and provides them with care and stimulation programmes that encourage them to continually try to develop their full potential.

A letter was received from the late Delon van Eeden’s brother, Fritz, in which he says: ‘‘As the

years went by I came to appreciate what a special place LITTLE EDEN was and what wonderful care the staff provided for the kids who live there....I would like to take this opportunity on behalf of my family to thank the sisters and staff at LITTLE EDEN for looking after my brother so well during his life.’’

Edenvale Home The Edenvale Home caters for 180 residents, at the level of frail care. The Home is fully equipped for and provides a comprehensive Therapy, Care and Stimulation Programme. The residents are grouped in their different sections, according to their general health and abilities. At the Edenvale Home we have a group of boys and girls, men and women, with dual diagnosis, i.e. mental illness with intellectual disability. They have different needs and are cared for in their special sections where they can participate in the care and stimulation programme, and yet still feel safe, secure and content. The average physical age at the Edenvale Home is 20 years.

Elvira Rota Village At the Village there is a greater emphasis on participation in activities of daily living, with, to a limited degree, a certain level of independence. Here we care for 120 residents. The average physical age of the residents at Elvira Rota Village is 28 years. The programme is moulded to the residents’ various abilities. Voluntary laundry duty, kitchen duty, farm duty, contract work (such as filling soap containers) and processing farm produce for those who are physically able and specifically want to assist, makes life interesting and worthwhile for our special people. They are extremely proud of their tasks! Other activities include the various therapies discussed later on in this report, as well as general enjoyment of the environment through our rehabilitated wetlands, sensory garden, and labyrinth. Most of these leisure and work activities require voluntary physical movement.

Board listing the names of all the residents, past and present.

ur Show me yo ed. picture, Ahm

Waiting for a nappy change.

‘‘You truly are the most professional charity… I commend you, not only for the incredible work you do but in the way you manage it all with such professionalism and efficiency!’’ – Ms Sue Brown, Supercare Services Group (Pty) Ltd.

Services and Beneficiaries It has been a good year as the majority of the residents experienced good health: there were no major disease outbreaks or epidemics. As is expected due to the intellectual and physical disabilities of our residents, a few of our residents passed away during the period under review. They are dearly missed by their friends and the staff who cared for them. However, the work must continue and the empty beds were soon filled with new residents who also require the specialised care and attention which they receive at LITTLE EDEN. LITTLE EDEN gladly assists other non-profit organisations that are starting out and are seeking guidance and advice from a benchmark organisation in South Africa. LITTLE EDEN also donates excess medical supplies, clothes and blankets to other organisations.

Yes sir! says Ad rian.

Disclosure on Management Approach to Society LITTLE EDEN’s long-term vision, its Mission Statement, the three core Values and its documented policies guide the way the Society conducts its day-to-day activities. As part of our commitment to good corporate citizenship, we participate in similar NGO sector-related initiatives that bring together business, government and civil society to promote universal human rights specifically for the intellectually disadvantaged, protect the environment and encourage financial sustainability and transparency. We endorse and support the United Nations Global Compact, the United Nations Universal Declaration of Human Rights and the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work. Our management strategies and systems are designed to identify, assess, prioritise and manage business risk and opportunities. Internal reviews and audits as well as third-party assurance engagements are conducted to ensure conformance with internal requirements, compliance with legal and regulatory requirements and disclosure of reliable and verifiable information to the organisation’s stakeholders, regulators and other interested parties. LITTLE EDEN ANNUAL REPORT 2012 | 7

Organisational profile (continued)

The daily care and nurturing of our residents form the core work of LITTLE EDEN. In this regard LITTLE EDEN has established a number of ongoing care programmes including: Individual Personal Care • Beds and wheelchairs

Medical Care • A nursing sister is on duty 24 hours a day • Medical care by voluntary doctors,

dentists and psychiatrists • Daily medications for 201 residents • Daily chest therapy which is critical to

many of the residents • Emergency interventions as required

• Feeding (300 meals, five times per

day) • Clothing and nappy changes (2 500

nappies are washed daily, apart from three tons of linen and clothing for all the residents) • Personal hygiene support (bathing,

hair care and teeth brushing)

Daily Therapies • Occupational-, hydro-, physio-, music-, pet therapy, art, and reflexology • Participation in concerts and creative activities throughout the year

Set Daily Routines

Spiritual Development and Support

• This makes the residents feel

• The spiritual development of our residents is vitally

secure with a sense of belonging

important to their completeness as a child of God • God has given us these special Angels to learn from

them and we are truly blessed to be able to help them reach their full potential

Family and Love

• Daily prayers are said with the residents

• To the 300 residents,

• Residents and the general public participate in

LITTLE EDEN is their family and source of love, critical to them reaching their full potential • They also learn how to

socialise and interact with staff and one another

First Friday and other Holy Masses at Our Lady of the Angels Chapel at the Edenvale Home • The Chaplain, the Most Revered Archbishop

Emeritus George Daniel of Elvira Rota Village, celebrates Holy Mass at the Holy Family Chapel, which the residents attend • We rely on the daily prayers from supporters, as

without their prayers LITTLE EDEN would not survive

Beneficiary breakdown by gender classification GENDER COMPARISON, EDENVALE HOME

RACIAL DIFFERENTIATION, EDENVALE HOME

Number of residents

100

120 81

117

100 80

60 40

Male

Female

Black

White

0 Indian

5 Coloured

GENDER COMPARISON, ELVIRA ROTA VILLAGE

RACIAL DIFFERENTIATION, ELVIRA ROTA VILLAGE

Number of residents

100 80

120 100 69

80 51

M Male

Female

1 Black

White

son

Indian

7 Coloured

300 sets of teeth are brushed twice aÂ d ay!

Our custom made wheelchairs.

Lethabo. us smile from An infectio

LITTLE EDEN ANNUAL REPORT 2012 | 9

Organisational profile (continued)

HOMES’ STATISTICS

Edenvale Home

Elvira Rota Village

180

120

12 (11 in previous financial year)

1 (1 in previous financial year)

Number of residents who have left the care of LITTLE EDEN

Deaths

Medication * Average of two medicines per resident administered twice per day

127

Wheelchairs

145

Number of hospital days for all residents

Hospital visits * Includes hospital or external health care visits (doctors, podiatrist etc.)

136

102

Number of residents with dual diagnosis

Number of visits by Dentist

Number of visits by Doctors * Edenvale Home includes visits by voluntary doctors

7 (the majority of residents are seen by a doctor at the Edenvale Home)

6 visits were conducted by a voluntary psychiatrist

Number of residents (300)

Admissions

Number of abandoned residents

Number of visits by Psychiatrists

Achievements

•

LITTLE EDEN is nearing its 45th anniversary.

•

We receive regular unsolicited positive feedback from the Department of Health Annual Audits.

•

Letters of appreciation, congratulatory phone calls and communication from the various stakeholders, e.g. visitors, community representatives, volunteers, parents, etc.

•

Ongoing positive media coverage.

•

Continued support from past and newly acquired donors.

•

Planned maintenance and upgrading/refurbishment programmes are in place for all infrastructure and facilities.

•

Stability and retention of staff and residents (many staff have long-service records in excess of 20 years).

•

Our late Founder, Domitilla Rota Hyams, was awarded a Posthumous Award from the Hamlet Foundation for her work in the field of intellectual disability.

•

The general health and well-being of our residents is testimony to the work that is being carried out on a daily basis.

•

The new gatehouse, Ingrid’s Inn, was erected at the Edenvale Home with fingerprint access control and a 13-hour guard.

Stakeholder engagement LITTLE EDEN identifies our stakeholders as those persons or institutions that can affect, or are affected by LITTLE EDEN’s operations. Regular interaction with our stakeholders helps to promote the trust between LITTLE EDEN and those impacted by our operations. It also helps to ensure our responsiveness to the risks that define our responsibilities and influence our reputation. Contact with the various constituencies is ensured through: newsletters, email, press releases and radio interviews, progress and/or monitoring and evaluation reports to our donors, the annual report and other methods.

Board of Governor s Vice Chairman Maurizio Galimber ti (left) and Peter Rohrbeck (Manager : Facilities) unveil the plaque for the new gatehouse, Ingrid’s Inn.

Cindy and her house mother listening attentively.

y washed daily. Three tons of laundr

Of the 300 residents at LITTLE EDEN, 238 were previously abandoned, which means that the Society does not have contact with the majority of parents, as we receive no support – financial or otherwise.

Stakeholder

Means of communication

Regularity of communication

Mechanisms for resolving issues

Staff

Internal newsletters, notices and meetings

Monthly and as and when required

Ethos committees, workshops, weekly meetings

Board of Governors

Meetings every two months, newsletters, emails

Monthly progress reports are submitted

Meetings every two months, or ad-hoc when required

Beneficiaries

Verbal communication Personal interaction

Daily

Feedback and communication with nursing staff and supervisors

Next of kin of beneficiaries

Newsletters, appeals, personal contact via telephone and in person

Monthly and ad-hoc

Personal and/or telephonic contact. Referrals to other Homes if necessary

Individual donors

Direct mail appeal letters, media, personal visits to the Homes, acknowledgment of donations

Direct mail: 6 – 7 times per annum. Ongoing

Meetings, social media outlets and website, compliments and complaints records are monitored at Management level

Corporate donors

Presentations, tours, meetings, etc.

Ongoing

Emails and written correspondence

Volunteers

Newsletters, notices, personal contact, etc.

Ongoing

Personal contact, feedback from Manager, Group Leaders, therapists and care workers

Local community

Media, personal visits, presentations

Regular features in the local media. Daily tours, visits, meetings

Personal meetings, visits, emails, compliments and complaints records. Advice and referrals to prospective parents and the community

Media

Press releases, telephone and email contact, radio interviews, etc

At least once per month

Allowed the opportunity to respond in writing to the Editor to any issues that may arise from the public from time to time

Suppliers

Emails, telephonic correspondence

Ad-hoc and ongoing

Written communication and meetings

Trade Associations

Consultation meetings

Ad-hoc

Written communication and meetings

Government

Workshops, meetings, emails, reports, business plans, site visits

Annual site visits and audits, workshops, meetings

Audits, visits, meetings

Multidisciplinary professionals

Personal contact, feedback on progress in treatment

Daily, weekly

Reports, assessments, verbal feedback

Customers of the two SecondHand Shops

Posters, marketing material, personal contact, local newspapers

Ongoing

Ad-hoc meetings with Management, email and telephonic correspondence

LITTLE EDEN ANNUAL REPORT 2012 | 11

Organisational profile (continued)

Key Issues and Concerns Raised by Some Stakeholders 1.

A complaint was received from a donor who donated goods to LITTLE EDEN in error and needed some items returned. The donor was not requested to complete a donor form by the representative receiving the goods at the Edenvale Shop (one of the two Second-Hand Shops), hence LITTLE EDEN did not have a record of what was donated. Internal investigations were carried out and some of the items were found. Certain of the items, however, had already been sold by the Shops. This complaint was resolved with the donor, who met with LITTLE EDEN representatives, and who was kept updated regarding progress of the investigation. The donor, in the end, was satisfied with the information and feedback received, and was comfortable with the processes and procedures in place. LITTLE EDEN has since implemented strict instructions to ensure that all donated items are recorded and a donor is encouraged to complete the donor form. A complaint was received by a donor who donated items to LITTLE EDEN. The donor emailed LITTLE EDEN to express disappointment that no thank you letter was received. Upon investigation, it was established that a donor form had been completed by the donor and a thank you letter had been posted. LITTLE EDEN informed the donor of such and a copy of the thank you letter was emailed to the donor. LITTLE EDEN is, in this instance, reliant on the Post Office to provide a service ensuring posted items reach the recipient. A complaint was received from a donor regarding the poor interaction she had received at Reception. LITTLE EDEN immediately followed up on this and provided counselling and training sessions to the relevant staff. Feedback was also provided to the donor to advise that action had been taken and to ensure that there were no further concerns.

On occasion LITTLE EDEN receives a request from a donor who donated goods in error and would like to have these goods returned. This becomes challenging at times as goods are sorted and priced and sent to the Second-Hand Shops within a certain time frame and often certain goods have already been sold. However, if a donor form was completed with the donor details, details of the goods donated and signed off by the relevant staff member who received the goods, the investigation and follow-up to resolve such matters is much more efficient. Staff are continually being trained and reminded of the importance of following the correct procedures. Keeping the channels of communication open amongst the various stakeholders is of great importance to LITTLE EDEN in order to ensure that if there are any complaints, the matter is resolved in a quick and efficient manner without affecting the relationships between LITTLE EDEN and its donors.

Communication (brand) The brand that is LITTLE EDEN has become synonymous with love and care, devotion to its beneficiaries, and resoluteness in living its Mission Statement. We believe it is our core values: Respect, Sanctity of Life and Love & Care that set us apart from other organisations and institutions. LITTLE EDEN aims to educate the public on intellectual disability. This is mostly accomplished through the media, the website, social media networks, etc. Through the promotion of our core Values, we strive to help all individuals recognise the value of our special people. Regular news articles appear in the local media through the efforts of Ms Hanneli Esterhuysen (PR Consultant from Blank Canvas PR and Marketing cc) together with Ms Nichollette Zulu (LITTLE EDEN Public Relations Officer). Special mention must be made of the Bedfordview and Edenvale News, which continues its loyal support of the Society. National media exposure occurs less frequently, with the exception of matters of national interest, for example the lack of payment from Government subsidies, etc.

‘‘To thank you for the opportunity to be in some small way a part of what LITTLE EDEN does is an understatement. It fills me with joy and happiness just to know that I have been so close to Heaven’s doors. I have such admiration for you, your wonderful family, all the amazing staff and all the angels and believe I have been truly blessed to have at least been a little part of LITTLE EDEN..’’ – Mr Barry Munro, Mamba Strike Force.

ahmed

A bonding moment between Brigitte and Sister Tessa.

LITTLE EDEN ANNUAL REPORT 2012 | 13

Organisational profile (continued)

Elvira Rota Village . Edenvale Home.

Let’s learn about animals, Xolane.

Lilly spending special time with Robert.

during training. Physiotherapist Lenore with staff

‘‘…It was such a delight to see everyone outside in the grounds enjoying the warm spring sunshine; it felt quite festive with the decorations and the music. There is no doubt that the people at LITTLE EDEN feel cherished, loved and secure. The people in your care are special, but so are all the people who care for them…’’ – Mrs Julia Henderson, wife of the British Trade Commissioner.

Play time for little Rowan.

There was no negative publicity about LITTLE EDEN in the past year. News articles centred on the following themes: •

Raising awareness of the work of LITTLE EDEN

•

Raising awareness of fundraising events

•

Public recognition of donations received

•

Community communication: LITTLE EDEN is a well-known and respected organisation that forms part of the Edenvale and Bedfordview community

•

Funding concerns linked to the Gauteng Department of Health’s late payment of grants

LITTLE EDEN continues to receive pro bono services from Newsclip Media Monitoring as well as Radio Heads, The Radio Specialist – a part of the African Media Entertainment (AME) company. The only negative drawback from the above publicity is the risk of the perception that LITTLE EDEN is a wealthy organisation that does not require substantial financial assistance.

Monitoring and Evaluation In order for LITTLE EDEN to achieve its aims and live up to its Mission Statement, core functions exist that need to be monitored and evaluated on a continuous basis. Specifically these have been identified as follows: •

The Board of Governors of LITTLE EDEN is the governing body which oversees the strategic direction of LITTLE EDEN according to its constitutional guidelines. The Board meets bimonthly to evaluate the preceding period of operation and to recommend and advise on future direction.

•

The Management team meets weekly to ensure that operational matters are addressed timeously and adequately.

•

The residents’ needs are a core priority to the organisation.

•

To maintain a good working relationship with the Department of Health.

•

The application of prudent financial policies. Finances are carefully monitored by measuring performance to budget and this information is submitted every two months to the Finance Committee and the Board of Governors.

•

To fundraise aggressively to source funds for operational requirements in order to meet the monthly shortfall in Department of Health subsidies and for broadening the scope of service provision.

•

To maintain and build adequate infrastructure and facilities which are required to ensure a holistic approach in the care of the residents.

•

To source and retain qualified and competent staff members within the organisation.

•

To provide continuous staff training and ensure placement according to expertise.

•

To uplift the Values and ethos for caring for the residents and staff.

•

To sustain effective and efficient communication with stakeholders.

LITTLE EDEN programmes and activities are monitored through the use of statistical data, as well as progress reports submitted every two months to the Management team and the Board of Governors. The reports evaluate progress against project objectives. Regular site visits are conducted by Managers and Supervisors who focus specifically on their area of specialty, for example health and safety, medical aspects, etc. The relevance and efficiency of programmes are monitored in terms of their relation to the needs of the beneficiaries. Regular discussions with specific stakeholders and an open-door policy results in reviews of programmes as and when required. All LITTLE EDEN staff undergo annual performance appraisals. The Fundraising, Media and Communications departments submit monthly progress reports to Management. Quarterly, half-yearly and annual progress reports are submitted to donors as per their requests. LITTLE EDEN gives organisational management issues, systems and processes due consideration and ensures that all activities comply with all legislated requirements. For example, the safety and health of residents and staff is a key performance measurement indicator during the annual performance review of all Managers. After more than 15 years of setting a good example to the community and providing an outlet to those who also recycled their paper and glass, LITTLE EDEN was forced to stop offering recycling to the public. This came after a few incidents of robberies and an armed hijacking of members of the public who were delivering glass and paper to the Edenvale Home. The risk of a fire breaking out was also a serious threat to the safety of the residents and staff in the Home. The glass recycling bins on the pavement outside the Home, as well as the paper recycling container inside the premises, were therefore closed at the end of July 2011. In the local media, the Society challenged the local municipality to set up appropriate recycling bins in prominent and secure spots in the community in order to make recycling easier for the public. Due to the frequent presence of undesirable characters around its property LITTLE EDEN did a complete upgrade of the security system by electrifying the perimeter and erecting a security gatehouse at the entrance to the Home.

LITTLE EDEN ANNUAL REPORT 2012 | 15

Objective To ensure good governance through: the involvement of competent, dedicated people; the continued development of the Board, advisory and Management structures to ensure continuity

to encourage the living of the LITTLE EDEN Values and to constantly create practical ways that will highlight the Values throughout the year; and the SHE (Safety, Health and Environment) Committee that meets quarterly to discuss any safety concerns that may have arisen in the previous quarter.

Management team (LITTLE EDEN AND SUPERCARE) Gender and Race: 1 April 2011 – 31 March 2012

Governance The LITTLE EDEN organisational structure comprises three separate legal entities, viz: LITTLE EDEN Society for the Care of Persons with Mental Handicap, LITTLE EDEN Foundation and the Domitilla Rota Hyams ONLUS. The summarised structural organogram is shown on page 19.

LITTLE EDEN Society is governed at the highest level by the LITTLE EDEN Board of Governors comprising eight independent non-executive members including an elected Chairman with office bearers and Board members. The Chairman, office bearers and members of the Board are not remunerated for their services. The Board of Governors sits six times per annum and is responsible for setting the strategic direction of LITTLE EDEN Society and providing effective oversight of its operations. The non-executive Chairman and the LITTLE EDEN Chief Executive Officer (CEO) have separate roles. This ensures an appropriate balance of control, increased accountability and a greater capacity of the Board of Governors for independent decision-making. The Chairman leads the Board of Governors and is responsible for the management of the Board such as facilitating effective contribution of non-executive Board members and promoting high standards of corporate governance including transparency and encouraging interaction and feedback with all stakeholders. The Chairman also ensures that the Board members receive accurate, timely and clear information, and that there is effective communication with stakeholders. The CEO has full executive responsibilities over the Society directions set by the Board and operational decisions of the Society. The CEO is accountable to the Board of Governors for the conduct and performance of the Society as effected through the Management team structures. The Chairman and the CEO are not related to each other.

LITTLE EDEN Committees In keeping with best practice initiatives, LITTLE EDEN staff are represented on the Employment Equity Committee, which meets every quarter; the Ethos Teams, Tirisano and Bambanani, which meet monthly 16

4 2 0

LITTLE EDEN Society

2 1 Male

Female

White

Black

Disabled

The Society is aware of the importance of maintaining the racial diversity of its Management team and Board of Governors as a result of the black economic empowerment (BEE) criteria used by many donors. The risk of non-compliance with BEE could result in a loss of donors.

Board of Governors Board of Governors members are nominated and elected for a period of two years at the annual general meeting (AGM) of the Society (but are eligible for re-election). LITTLE EDEN strives to ensure that nominations to the Board of Governors represent a mix of expertise, knowledge, experience and representivity. All members should possess a high level of integrity, independent mindsets and expert knowledge that meet the needs of the Society and complement the competencies of the existing members on the Board. They should also be able to commit time and effort to carry out their duties and responsibilities effectively. Further, all Board members are expected to subscribe to the ethos and Values as embodied in the Mission Statement of LITTLE EDEN. The current members of the Board of Governors are: Mrs Rosetta Ntambose Xaba (Chairman) Mr Maurizio Galimberti (Vice-Chairman) Mr Douglas Boake (Treasurer) Mr Alexander Angus Mr Antony Bishop Mrs Gisela Middleton Mr Luigi Slaviero Mrs Yvonne Thipe

BOARD OF GOVERNORS GENDER AND RACE: 1 April 2011 – 31 March 2012

10 8 6

6 5

3 2

2 0

Male

Female

White

Black

The Board of Governors has established two subcommittees to assist it in its duties – a Finance Committee and a Remuneration Committee.

Finance Committee The Finance Committee comprising three independent Board members together with the LITTLE EDEN Manager: Finance meets six times per annum. This Committee fulfils the Board’s oversight responsibility relating to the Organisation’s financial statements, financial reporting practices, systems of internal accounting and financial and disclosure controls, internal audit function, the retention and oversight of independent auditors and oversight of the Society’s ethical business conduct.

Remuneration Committee A Remuneration Committee comprising three independent Board members together with the LITTLE EDEN Manager: Finance and LITTLE EDEN Manager: Human Resources meets at least once per annum. This Committee provides guidance and recommendations for the remuneration strategy of the Society and fulfils the oversight mechanism to ensure that remuneration levels are consistent, fair and in accordance with similar NGO related market levels as outlined in the annual Averile Ryder report “South African Based Independent NGOs and State Funded Organisations’ Salary Survey”. The Remuneration Committee recommends an overall annual quantum (either percentage or value or both) and also sets the remuneration of the CEO.

LITTLE EDEN Foundation The purpose of the LITTLE EDEN Foundation is to safeguard, grow and ensure the provision of funds, assets, services and other resources to LITTLE EDEN Society. The Foundation may call upon and makes use of professional external advice (remunerated and/or pro bono) when necessary to objectively evaluate performance.

LITTLE EDEN Foundation is a separate Public Benefit Organisation (PBO 930 034 635) operated not for profit and registered under Sections 18A and 30 of the Income Tax Act No 58 of 1962. The Foundation has its own non-executive Chairman and independent Board members. LITTLE EDEN Foundation comprises five nominated members and one co-opted member. Membership is only by invitation for a duration of three years renewable for two further periods of three years. No members of this Foundation serve in any other LITTLE EDEN related capacity. The LITTLE EDEN Foundation meets at minimum twice per annum. The Chairman, office bearers and members of the LITTLE EDEN Foundation are not remunerated for their services. The current LITTLE EDEN Foundation Members are: Rev Bishop TG Rose (Chairman) Mr Alfredo Crabbia (Vice-Chairman) Mr Michael Rohrbeck (Treasurer) Mr Tomasso Altini Mr Terence Bowman Mr Rajeev Thomas

Domitilla Rota Hyams ONLUS Domitilla Rota Hyams ONLUS is a non-governmental legal entity established in Italy early in 2012. The purpose of this entity is to act as a central European contact office for European donations towards the sustainability of LITTLE EDEN Society. It is also envisaged that further benefits will include the facilitation of volunteers, the exchange of knowledge related to the care of persons with intellectual disabilities, the involvement of pharmaceutical organisations and the transfer of ethos Value systems. The ONLUS is in the process of being registered with the Italian authorities, which will allow tax benefits for potential donors in the European Union. The ONLUS has its own independent non-executive Founding Board Members and Executive Committee. The Chairman, office bearers and members of the Domitilla Rota Hyams ONLUS are not remunerated for their services; nor are there any charges levied for the permanent registered office, furniture, IT equipment and fittings, secretarial and legal services. The office, at this early stage, is manned on a part-time basis by the executive committee members. The Domitilla Rota Hyams ONLUS Management Committee members are: Mr Giuliano Rota-Martir (President) Mr Giovanni Mazzoleni (Vice-President) Mr Giulio Galbiati (Secretary/Treasurer) Rev Dante Cortinovis Mrs Rossana Locatelli Mr Tarcisio Rota Mr Luciano Rovelli Mr Rocco Todeschini Mr Gianantonio Tagliabue

LITTLE EDEN ANNUAL REPORT 2012 | 17

Management and corporate governance (continued)

LITTLE EDEN Society Organogram

Board of Governors

CEO

Manager: Finance

Fundraiser

Manager: Care Centres

Manager: Human Resources

Accounts Technicians

Care Staff (Supercare)

Public Relations Officer

ERV Caretaker

Accounts Part-timers

Professional Nursing Staff

Depot Supervisor

ERV Kitchen Supervisor

Professional Therapists Staff

Public Relations Contractor

Facilities Contractors

Group Leaders

Office Administrator

Farm Contractors

Co-ordinator: Medical & Homes Administration Clerks ERV Programme Co-ordinators Receptionist SHE & Sustainability Officer Driver

Manager: Facilities

Relationship between LITTLE EDEN Foundation (LEF), LITTLE EDEN Society (LES) and Domitilla Rota Hyams (DRH) ONLUS

Entity

LITTLE EDEN Foundation – a legal entity by nature of a signed Constitution by its members. Established in RSA

LITTLE EDEN Society for the Care of Persons with Mental Handicap – a legal entity by nature of a signed Constitution by its members. Established in RSA

Domitilla Rota Hyams ONLUS – a legal entity by nature of a signed Constitution by its members. Established in EU (Italy)

Board of Management(1)

Board of Governors(1)

Foundation Board(1)

Management Team

Executive Committee

Comprises Administrative services are offered through LITTLE EDEN Society

To safeguard, manage and maintain the immovable and investment assets

Common Objective

Registered Status

Supercare Outsourced Services including certain personnel

LITTLE EDEN employees

To carry out residential, 24-hour care and stimulation for the 300 residents

To promote the interests of LITTLE EDEN Society by raising public awareness, promoting volunteer programmes and fundraising

With differing responsibilities, to ensure the appropriate care of the residents of LITTLE EDEN Society

NPO

Yes (100-006NPO)

Yes (001-827 NPO)

Pending

PBO

Yes (930 034 635)

Yes (930/0000/03)

Pending

Section 18A status

Yes

P.IVA – C.F. 03805930165

Part funded by government

Yes

Notes: (1) Boards are independent of each other

Non-remunerated position(s)

Remunerated position(s)

LITTLE EDEN ANNUAL REPORT 2012 | 19

Disclosure on Management Approach to Social Service Product Responsibility LITTLE EDEN’s ‘product’ comprises the holistic care of its residents. We have dedicated staff who spare no effort in ensuring the provision of the best available care and stimulation services for the monetary value expended. It is the stated objective of the Board of Governors and Management that such care must, of necessity, be of world-class standard and best-in-class in the local South African environment. We comply with all applicable legislative requirements and share information on resident care programmes and initiatives with other similar NGOs, institutions and other interested parties. We do not make unsubstantiated claims in our marketing materials and we respect the right of our residents to privacy. Further, we have in place service and satisfaction feedback mechanisms to ensure the rapid response to concerns and complaints.

LITTLE EDEN, as any other organisation operating in the Republic of South Africa, is bound by various legislative Acts of Parliament. Among the legislation that impacts directly on the health and safety of residents, staff and the public are: •

Atmospheric Pollution Prevention Act No 45 of 1965

•

Basic Conditions of Employment Act 75 of 1997

•

Basic Conditions of Employment Amendment Act No 11 of 2002

•

Compensation for Occupational Injuries and Diseases Act No 130 of 1993

•

Employment Equity Act No 55 of 1998

•

Environmental Conservation Act No 73 of 1989

•

Hazardous Substances Act No 15 of 1973

•

Labour Relations Act No 66 of 1995

•

Labour Relations Amendment Act No 12 of 2002

•

Medicines and Related Substances Control Act No 101 of 1965

•

Mental Health Act No 18 of 1973

•

Mental Health Care Act No 17 of 2002

•

National Environmental Management Act No 107 of 1998

•

National Water Act No 36 of 1998

•

Nursing Act No 50 of 1978

•

Nursing Amendment Act No 145 of 1993

•

Occupational Health and Safety Act No 85 of 1993

•

Tobacco Products Control Act No 28 of 2008

In terms of the above legislation, no notices of non-compliance with the Acts and their Regulations have been received during the past year either in relation to any service offered by LITTLE EDEN or in relation to any product disposed through the two

Second-Hand Shops. As such, the Society has not been subject to any sanctions or fines in relation to non-compliance with laws and regulations concerning products and services or environmental or other legislative requirements. In this regard it should be noted that LITTLE EDEN will neither accept nor tolerate any form of corruption. The Society has a strict anti-corruption policy which, if not followed, will result in disciplinary actions against its violator and any accomplices. The Organisation endorses the UN Global Compact and thus pledges to work against corruption in all its forms. Notwithstanding the fact that no non-compliance notices have been received, there have been a minimal number of complaints from the public mostly concerning inter-personal issues at the interface between the public and some LITTLE EDEN staff. Such complaints are addressed immediately by Human Resources and the Manager concerned and to date, these complaints have been deemed to be non-material. Where necessary, the outcome is communicated to the original complainant. It is recognised, however, that such communications need a long-term audit trail in order to document and track such trends and hence the Society has implemented a Complaints Register. No incidences regarding breaches of customer, resident and staff privacy were recorded in the past year, nor (with reference to this grouping) were there any known losses of data held by the Society. The Organisation’s marketing communications is self-regulated according to the Values of the Society. LITTLE EDEN firmly believes that responsible business conduct is based on fairness and integrity embodied in the Values of Respect, Sanctity of life and Love & Care. In our marketing and fundraising communications, it is an absolute fundamental that we respect our donors’ right to privacy. In the year under review, there were no recorded complaints about possible breaches of codes and laws related to marketing, advertising, promotion and sponsorship.

LITTLE EDEN ANNUAL REPORT 2012 | 21

Reflexology. Art therapy. A

Physiotherapy.

Hydrotherapy.

General activities. Reflexology.

Music therapy.

Hydrotherapy. rapy. Art the

Artwork. Physiotherapy.

General activities and play.

General activities.

Physiotherapy.

Introduction to the Care and Stimulation Programme

Objective: To provide sustainable care to our 300 residents, through trained and committed manpower and appropriate care facilities It is not easy for persons who are not generally exposed to children and adults with profound intellectual disability to comprehend the extent and limitations of our residents’ abilities. Our special people do not have the ability to learn how to read or write, nor could they ever attend a “normal” school. However, each individual is unique and has within him/her different abilities. It is our privilege to help each of our residents to reach his/her full potential, regardless of how seemingly limited that may be. The Care and Stimulation Programme is a combination of medical, nursing care and therapies such as physio-, occupational, hydro-, music- and pet therapy, art and reflexology, designed to help the residents feel as secure as possible and give them confidence to develop their full potential. Residents with the potential for progressive development are identified and provided with therapy for their specific needs. Over the past year, a structured routine, treatment, therapies, loving care and other tasks were repeated on a daily basis in order to ensure the residents went to bed happy, warm, loved and fed. In many instances, progress is not immediately apparent and in others it can take years to teach an individual a simple skill, such as holding a toy or drinking from a cup. The programme consists of different activities that stimulate the residents’ development as much as possible. For example, fine motor and gross motor co-ordination, skills in daily living, feeding themselves, toilet training and developing their mobility as much as possible. Part of the duties of the physiotherapist is to provide the chronic respiratory residents with daily therapy sessions. The therapists are supported by care workers who receive ongoing training in how to stretch, position, handle and feed the residents. The care workers are encouraged to continue this beyond the scheduled sessions. The Music Therapy Programme has been initiated to develop the potential of each individual. Music Therapy, as a clinical discipline, has at its heart communication and relationship through musical interaction, using the building blocks of music: rhythm, melody and harmony. In order for LITTLE EDEN to fulfil the undertaking to provide quality care to persons with profound intellectual disabilities, the success of the programme relies upon the team work of all involved.

An occupational therapist had this to say, after she and three occupational therapist assistants came for training: “I would like to thank

you for the opportunity to share in your very special environment. The greatest compliment paid, was by one of the OTAs when she said: ‘This is a place where

I would want my child to be.’”

LITTLE EDEN ANNUAL REPORT 2012 | 23

Care and stimulation programme (continued)

Case studies

Owami At LITTLE EDEN, every child has a special place in the hearts of the staff who care for him/her. The staff learn quickly to look past the seemingly imperfect exterior to connect with the spirit within. Although most of our residents have multiple disabilities, it is this very spirit that enables a child to keep trying to achieve the next milestone – even if it takes months or, in some instances, years. At three years old, Owami is one of the youngest residents at LITTLE EDEN. This little cutie-pie immediately stole the hearts of all the staff! On admission, Owami could not walk or crawl. He has been attending daily physiotherapy, doing various strengthening exercises. Owami has a deformed foot (Congenital Convex Valgus Foot) which might delay walking. His physiotherapist will use a special shoe and manual foot manipulation to correct the deformity. During physiotherapy Owami is also placed in a standing frame to help strengthen his lower body. Owami behaves like a nine-month-old baby. During therapy he spends a few minutes in front of the mirror. Next to sucking his tiny thumb, this is one of his favourite moments as he loves seeing the reflection of his own image – it brings a huge smile to his little face!

In November last year, he started to crawl. He loved his new-found “freedom” to explore his surroundings and crawled all over the place chasing his toys! However, Owami unexpectedly became quite ill and was admitted to hospital where he had to remain for a month. During this time, his mobile abilities obviously deteriorated. On his return to LITTLE EDEN, the physiotherapist had to start all over again with the same treatment he received when he was first admitted to LITTLE EDEN, which included doing various strengthening exercises. After three months of regular one-on-one physiotherapy sessions, Owami has gained back the strength and mobility he possessed before being admitted to hospital. Group Leader Denise and all the staff members were very excited to see him becoming his old lively self again!

Case studies

Xolane Xolane is seven years old and has been with us since 2009. At the time of his admission he walked with a limp, due to a dislocated hip at birth. At the beginning of 2011 he was moved to our second home, Elvira Rota Village as we knew he had the potential to develop further and would enjoy life at the farm. The decision was made to correct his dislocated hip as the limping would get worse with age. After the operation Xolane was in hospital in a cast for two months which left him quite weak. He returned to our Edenvale Home to recover. After his cast was removed he was given special attention in physiotherapy as he had to learn to walk again. Over time, and with the help of various exercises, Xolane is again able to move around fairly well and he uses a walker.

He is very proud of his achievements and determined to improve even further. This is clear as he always continues with the exercises long after the physiotherapist has allowed him to stop! Case studies

Thando We celebrate every single small achievement of our residents. However, there are those who simply do not have the potential to ever be able to sit unaided, or walk, talk, hold a cup or play outside by themselves. Thando is one such LITTLE EDEN resident. She is ten years old and was admitted in 2009. Thando has very weak muscles. She has severe posture problems as well as difficulty swallowing. Her condition leads to involuntary inhalation of oral secretion, food and drink, which in turn causes respiratory problems. We admit many residents who, due to their unique circumstances, never received the necessary and appropriate early intervention to help them develop to the best of their ability. Unfortunately, due to the delay in Thando receiving the correct care and therapy, no significant change or development can be expected from her considering the extent of her disability.

Our task is to keep her comfortable, happy and safe and to maintain her level of functioning where it is within our power.

LITTLE EDEN ANNUAL REPORT 2012 | 25

Disclosure on Management Approach to Economic Performance Economic sustainability is the cornerstone of any NGO and LITTLE EDEN is no exception. With government subsidies erratic at best, the Organisation faces severe problems in ensuring that the doors remain open. A long-term fund development programme has therefore become a necessary imperative in order to carry the Society through periods of delayed departmental funding. In this respect the concept of ethical fundraising takes on increasing importance in order to ensure the long-term good name of the Society. The Society, however, also recognises the concept of the global village and hence such fundraising cannot be limited to the Republic of South Africa but must of necessity be extended outside our borders. In this respect, the Society is in the process of developing an overseas fund-raising office in the European Union staffed by volunteers.

INCOME BY STAKEHOLDER CATEGORY %

6 16 6

2010

7 10 54 3 31

2011

7 7 10 42

Communication with donors and donor privacy are recognised as crucial components of fundraising and maintaining long-term donor relationships. In this regard, the Society has developed tried and tested procedures to ensure success. Funding of Operational Costs Generating a sustainable monthly operational income remains a challenge. The table alongside identifies the major stakeholder categories. This table has been prepared after excluding the special project income received towards the Elvira Rota Village Chapel.

6 7 2012

9 11 17 51

Other Funds and Trusts Second-Hand Shops

Gauteng and National Government

During the year under review, LITTLE EDEN received approximately 50% funding towards operational costs from the Department of Health Gauteng (DoHGPG) & National Government. Although the contract between LITTLE EDEN Society and the DoHGPG specifically states that there is no guarantee that they will continue to fund the Society, it remains their constitutional responsibility to meet their obligations. It will be necessary for the Government to take over the care of almost all the 300 residents should it cease to fund the Society, as most of the residents are abandoned. During the financial period ended March 2011 the Society was granted R7.4 million (seven million four hundred thousand rand) and during the previous 2010 period R3.5 million (three million five hundred thousand rand) from the National Lottery Distribution Trust Fund (NLDTF). The funds received during the 2011 period were for two applications from two previous years. The Society did not receive any financial aid from NLDTF during the financial period to March 2012. Any change of focus or instability on the part of the NLDTF is a major cause for concern.

Any shortage or non-delivery on the part of DoHGPG or the NLDTF would need to be met through specific appeals to corporate bodies, the annual fête, the two Second-Hand Shops, the annual walk and the generosity of the public. In practical terms this would mean doubling the donations received from our current supporters at short notice.

Nursing Care

Fundraising is critical to the survival of LITTLE EDEN. Despite the tough economic environment over the past year LITTLE EDEN raised sufficient funds to meet the needs of the 300 beneficiaries in the Home. The Society manages its own internal fund-raising function based on ethical considerations and in line with its own ethos and Value system. LITTLE EDEN’s fundraising practices are guided by the principle of ethical fundraising, which ascribes to the international Donor Bill of Rights, which gives donors the right to donor privacy and the assurance that the funds received are used for the benefit of a specific project that the donor has chosen to fund. LITTLE EDEN undertakes to provide regular communication and updated reports on the development of the projects supported. All monetary donations as well as material values of time, goods or services are recorded and personally acknowledged by the CEO.

The Music Therapy Programme not only develops a relationship between therapist and resident but is also a clinical discipline that has at its heart communication and relationship through musical interaction.

The Happy Feet Fun Walk at the Johannesburg Zoo was enthusiastically attended. Everyone came dressed in decorative and imaginative footwear and took part in the Zoo Quiz en route. The support of our sponsors in the media was a generous endorsement that encouraged a lot of people who had never heard of LITTLE EDEN before, to join us for the walk and learn about the work that we do to serve our special residents with intellectual disabilities. LITTLE EDEN has identified funding programmes that allow donors to support a specific project.

Adopt an Angel The Adopt an Angel programme was initiated in 2008. Since the majority of residents are previously abandoned or come from indigent homes, the aim of this programme is to give the public an opportunity to identify with and support a particular resident. This is usually by paying the fees, throwing birthday parties, or providing clothes for the particular resident.

In order to fulfil our undertaking to provide quality care to persons with profound intellectual disabilities LITTLE EDEN needs to fund the salaries of the professional nursing sisters at the two Homes.

Music Therapy

Direct Mail A consulting service, Downes Murray International, is contracted to do mass mailing appeals six times per annum on a project unit cost basis. For any NGO, a database of donors is clearly a valuable bank of information. Since such a database contains the confidential information of donors, the integrity and security of the data cannot be compromised. The Society is grateful for each and every contribution received over the past year, whether it was a donation of time, money, skills or second-hand goods. This includes the local community, our schools, churches and service clubs, corporates, small businesses, individuals, volunteers and others. Without that support, it would be impossible for us to carry on.

“May I begin by thanking you for your kind invitation to visit the centre during the mayoral visit to Johannesburg in September (2011). It was a privilege for me to be able to meet so many of your special boys and girls, who are inspirational, and to attend the Spring Day celebrations. It was also an honour for me to see first-hand the tremendous work being done by all the staff at LITTLE EDEN and its positive impact on the lives of the children.” – Lady Mayoress of the City of London, Mrs Barbara Bear.

Care and Stimulation Programme The Care and Stimulation Programme is designed through a structured daily routine to stimulate the residents’ development to their full potential. Medical care, therapies, art and music aid the development of fine motor and gross motor co-ordination, skills in daily living, toilet training and general well-being.

LITTLE EDEN ANNUAL REPORT 2012 | 27

Economic (continued)

Special Recognition of our Top Five Donors GROSS EXPENSES

1. FirstRand Foundation, Momentum Fund (R557 250)

for the year ended 31 March 2012

2. Anglo American Chairman’s Fund (R315 000) 3. Haas CNC Services South Africa cc (R160 000) 4. Italian – South African Chamber of Trade and Industries (R140 000) 5. Mining Pressure Systems (R120 000) 5. Ms Luci Nouwens (R120 000) With an annual operating budget of approximately R24 million, our indirect economic impacts include the knock-on effect of money circulated through the local economy via salaries expended and the procurement of goods and services. This aspect is especially relevant in the rural environment of Elvira Rota Village, where LITTLE EDEN has since its establishment there remunerated farm labourers a fair living wage. In the early years this fair-wage policy put LITTLE EDEN in conflict with the local commercial farm employers where below-par wages were the order of the day. Regarding procurement for the year under review, LITTLE EDEN has implemented a procurement policy that guides our approach to sustainable procurement. Most procurement is sourced at community level with locally based suppliers. A summary of the Operating Income and Expenditure for the year ended 31 March 2012 is shown below:

Rent Direct farm costs Other administrative expenses Direct mail costs Professional and security services Other home expenses Purchases of moveable assets

Municipal services Second-Hand Shops Direct fundraising expenses Food Maintenance Personnel – Administration Care services

0% 1% 1% 2% 2% 3% 3% 4% 4% 5% 5% 6% 10% 55%

GROSS INCOME for the year ended 31 March 2012

Economic impacts With global economies in turmoil, the economic outlook for the NGO sector remains uncertain. Companies tend to keep their social responsibility in-house and provide for their employees’ families’ education and upliftment. Compounding this is the explosive growth of NGOs in the South African context in recent years – all vying for a slice of the “corporate pie”.

Dividend, Investment earnings and adjustments National Lottery Distribution Trust Fund Bequests Extraordinary income Farm produce Interest received Donation in kind Direct mail income Second-Hand Shops Fees Collections from the public Department of Health

0% 0% 1% 1% 1% 1% 5% 7% 9% 12% 25% 39%

LITTLE EDEN has embarked on a programme to develop a wider donor base and in 2011 gained the support of five new corporate donors and a Trust. At the same time, there is an effort to deepen the relationship with all existing donors. Statistics from our stakeholder database indicate that currently more donors are committing to multiple donations over a financial period. Last year the indications were that there had been a reduction. The non-participation of the NLDTF during the financial year under review has significantly impacted on the “average” donation tracked in the Funders and Trusts category, and thus should not be taken into consideration. The variance for the Trusts category indicates both a shift in focus and a consequence of the economic downturn. The strategy of growing the donor has resulted in continual increases in the average donations received from the Individual and Corporate categories.

The number of donors who gave consecutively during the previous three-year cycle has moved from 1 368 during the year ended March 2010, to 1 118 at March 2011 and now up to 1 380 at March 2012.

PERCENTAGE INCREASE (DECREASE) FOR THE AVERAGE DONATION

% 20 10 0 -10 -20 -30 -40 -50 -60 -70 -80

LITTLE EDEN is a well-established NGO, which some donors see as a negative and presume that the Society does not need further assistance. The fact that the Society is well managed with strictly adhered policies of resident care, personnel welfare and a facilities maintenance programme, to name a few, makes it a victim of its own success. Some potential donors prefer to put their funds into failed organisations thereby showing a performance step-change as a result of their input – but which, unfortunately, is often short-lived. In such cases the meaning of “sustainability” is clearly misunderstood! A simple fact remains: LITTLE EDEN is dependent on continued public support in order to keep its doors open. Statistics show that there was a reduction in the number of donors who gave consecutively for the previous three years.

-71 2011 – 2012

2010 – 2011

Corporates Funders and Trusts Individuals

PERCENTAGE OF DONOR CATEGORY MONETARY CONTRIBUTION

% 70

60 49

30 20

40 21

Corporates

Funders and Trusts

10 0

Individuals 2010

2011

2012

Forming of Legal Entities In the course of 2010 LITTLE EDEN established a South African based LITTLE EDEN Foundation. The primary purpose of the local LITTLE EDEN Foundation is to minimise the operational risks to LITTLE EDEN Society by assuming ownership and control over the fixed assets and investments. To this end, the LITTLE EDEN Foundation will fund all future capital development – no operational income is used for capital developments. In January 2012 an overseas legal entity (Domitilla Rota Hyams ONLUS) was formed in the European Union. Both these were established as vehicles to interact with corporate and other large funders for the purpose of soliciting and investing funds for the future sustainability of the Society (see Section on Corporate Governance). LITTLE EDEN ANNUAL REPORT 2012 | 29

Disclosure on Management Approach to Environmental Aspects Environmental policies, procedures and programmes are in place at Elvira Rota Village and the Edenvale Home. LITTLE EDEN is committed to ensure that the Society operates in compliance with the applicable environmental laws and regulations. Management systems and standards set expectations for managing water use and biodiversity, prevention and control of emissions, spills, discharges and waste and environmental site maintenance. In keeping with the precautionary principle, we screen our operations for environmental, safety and health risks. We collect and maintain environmental performance data for all our assets that we operate. Such performance data is analysed and publicly reported on an annual basis. Underground potable water availability, its quality and available quantum are of paramount importance to Elvira Rota Village where this is the only supply of fresh water. Historically, we have successfully managed our water consumption by being extremely conscious of the impact of our operations (and neighbouring commercial farming operations) on the underlying water-table. We actively manage the risk of the water supply issue. LITTLE EDEN is proud to report on the active role that it plays in protecting environmental resources. As an accountable and responsible non-profit organisation, we are committed to carrying out all tasks with due consideration for the impact it has on the environment. ELECTRICITY CONSUMPTION

Electricity (kWh)

2011

2012

% of 2011 usage

Edenvale Home

659 420

624 720

94.74

85 120

56 600

66.49

Elvira Rota Village Edenvale Shop

8 416

9 360

111.22

Primrose Shop

12 531

15 489

123.61

TOTAL

765 487

706 169

92.25

Tonnes of hard coal

261 191

240 951

92.25

The Edenvale Home’s electricity consumption was 624,720 kWh. This is 95% of last year’s total. The Elvira Rota Village’s electricity consumption was down 33% (85,120 kWh to 56,600 kWh). Although we make a concerted effort to switch off unused lights and use the clothes dryers as little as possible, a decrease in 33% seems questionable as we had to increase our number of night-time security lights. Although these are energy-efficient flood lights, they burn all night. 30

LITTLE EDEN continues to replace incandescent lighting with low-energy lighting as and when the light source needs replacement. The old light bulbs are also disposed of at recycling points so as to further decrease our carbon footprint. Although the Edenvale Home has shown a decrease in electricity consumption, the volume is still very high. The main contributors to this are: the laundry operates 12 hours a day, including washing and drying over 2 500 nappies; the hot water that is needed for the 180 residents; and the hot water needed for the kitchen and general cleaning. However, the consumption is not as high as it potentially could be as we make use of a heat pump which heats the water more efficiently than a traditional geyser. We have, during the course of the year, re-insulated the exposed water pipes, thereby increasing the efficiency of our hot water delivery system. Although the two Second-Hand Shops account for a relatively low proportion of the consumption, they have both shown a large increase: 11% for Edenvale and 24% for Primrose. No factors have been identified, but this will be monitored and solutions found. WATER CONSUMPTION

Water (Edenvale Home) 2011 2012 % of 2011 usage

14 483 14 029 96.87

The Edenvale Home draws its water from the municipal line. Its water consumption for the year was 14 029 Kl; this is a reduction by 3% from last year’s consumption. This decrease could be attributed to LITTLE EDEN attaching flow restrictors to all the shower hoses as well as replacing broken sprayer heads with new “green” sprayer heads. The flow restrictors were fitted late during the year so we are aiming for an even greater decrease in water consumption in the year ahead. The Edenvale Home does have a borehole, which is used occasionally to water the grounds if necessary. It also has the potential to be used within the Home should the need arise. Edenvale Home’s sewage, 14 483 Kl, is linked to the municipal line, which leads to an East Rand Water (ERWAT) treatment centre. ERWAT treats all sewage before releasing it back into the river systems. Elvira Rota Village only has underground water available. The two boreholes are not monitored for the flow or running time of the pumps, but it is intended to get this implemented. There is a very real possibility of the boreholes drying up with no notice as we cannot monitor the underground activity. Short-term disaster plans that would keep us running for a short period of time have been implemented. We are in the process of obtaining funding which would allow us to double the water storage capacity, but this only allows us to operate for about three days.

Elvira Rota Village.

e. Natural beauty at Elvira Rota Villag

wetland area

the waterfall. Calming sound of

All of the potable water at Elvira Rota Village is recycled. The sewage runs into a septic tank, which overflows into five maturation ponds, which in turn overflow into a reed bed and wetland system, which the Facilities Manager, Peter Rohrbeck, designed and built. The water is tested on a regular basis and the wetland water is potable. Most of the grey water is channelled into the wetland system via a system of trenches and gullies. Although currently only a small section on the property is rehabilitated, the long-term goal is to fully rehabilitate the old vlei area by extending the system onto the surrounding farms. To date 86 bird species have been spotted and identified since the start of the project in 2003 (see page 33). The two Second-Hand Shops both draw water from the municipal line, but as these are rented properties, the water usage is not monitored. By assuming 21.5 l per person per day, our six staff consume 371 Kl per annum. This includes cleaning, refreshments and bathroom breaks.

FUEL CONSUMPTION

Fuel usage 2011 Petrol Diesel LPG Total

Litres

KgCO2

6 995.02 7 923.53 2 447.06

16 158.49 21 235.06 3 695.06 41 088.61

2012 Petrol Diesel LPG

3 046.70 7 037.87 12 703.84 34 046.28 4 705.88 7 105.88

Total

48 190.03

% of 2011 usage KgCO2

117.28

NOTES: 2.31 KgCO2 /litre of Petrol 2.68 KgCO2 /litre of Diesel 1.51 KgCO2 /litre of LPG

LITTLE EDEN’s fuel consumption, in terms of KgCO2 emissions is up 17% on the previous year’s (41 089 KgCO2 to 48 190 KgCO2). This increase could be attributed to: 1. The increased number of trips between the Edenvale Home and Elvira Rota Village. The increase in trips relates to a higher demand for our Management staff to visit Elvira Rota Village. 2. The increase in the number of donations that need to be collected and the increase in donors further afield.

LITTLE EDEN ANNUAL REPORT 2012 | 31

When a vehicle needs replacing, all aspects of the vehicle including price, fuel economy, carbon emissions, etc. are examined before a choice is made. Both facilities have been donated large-capacity standby generators as the Homes cannot afford to be without power due to the nature of care provided. The generator usage is therefore linked to Eskom’s ability to supply uninterrupted electricity. Although we cannot control how often the generators are used, they are kept in good condition and running efficiently. The data for the generators was not kept up to date and so has been omitted for this report. Better monitoring procedures have been implemented as a result of these findings.

Recycling and Environmental Impact LITTLE EDEN strives towards being a “green” organisation by continuous focus on lowering our environmental impact. LITTLE EDEN has recycled for many years. As mentioned previously, LITTLE EDEN unfortunately had to stop its community paper and glass recycling projects (up until this point we had recycled, with the aid of the community, 1 177 524 kg of paper, an equivalent of 20 018 trees saved). The main driver behind this was safety and security. However, LITTLE EDEN has still kept up in-house recycling efforts by collecting paper, cardboard and glass from both the office and the Edenvale Home and have contracted a recycling company to remove collected items. To date a total of 9 380 kg of paper and cardboard and 206 kg of glass have been recycled.

Furthermore, old batteries, light bulbs, printer cartridges and tins are collected, and dropped off at local collection points. Used stamps are sent to a local church. Since April 2012, full waste recycling of most plastics, glass, paper, cardboard, batteries, tins, e-waste, etc. has been implemented in the offices and depot, but will be extended to include the Homes and the Second-Hand Shops. All donations in kind are sorted into different categories which include: •

Use in the Homes

•

Sellable items for the two Second-Hand Shops

•

Broken electrical items which get dropped off at a recycling point

•

Paper and glass recycling

All food waste from the kitchens is taken to Elvira Rota Village and used for either pigs’ food or compost. LITTLE EDEN is committed to using towelling nappies and not disposable nappies. 2 500 nappies are washed and dried daily. Environmentally safe soap is used to try and keep our environmental impact down. The old clothes and linen, which are beyond repair (a fulltime seamstress is employed), are cut up and turned into something else (e.g. bibs). Thereafter, they are given as rags to some local organisations or motor workshops. The hazardous waste (sharps, etc.) are disposed of by a registered company and all the correct procedures are followed and signed off.

Elvira Rota Village bird listing (June 2006)

1. Barbet – Black Collared (Lybius torquatus),

44. Masked Weaver – Southern (Ploceus velatus)

2. Barbet – Crested (Trachyphonus vaillantii)

45. Mousebird – Redfaced (Urocolius indicus)

3. Bishop – Southern Red (Euplectes orix)

46. Myna – Common (Acridotheres tristis)

4. Bishop – Yellow-crowned (Euplectes afer)

47. Oriole – Blackheaded (Oriolus larvatus)

5. Bittern – Dwarf (Ixobrychus sturmii)

48. Owl – Barn (Tyto alba)

6. Bokmakierie (Telephorus zeylonus)

49. Owl – Marsh (Asio capensis)

7. Bulbul – Dark capped (Pycnonotus barbatus)

50. Pigeon – Rock (Columba guinea)

8. Coot – Redknobbed (Fulica cristata)

51. Plover – Threebanded (Charadrius tricollaris)

9. Cormorant – Reed (Phalacrocorax africanus)

52. Quail – Common (Coturnix coturnix)

10. Crow – Pied (Corvus albus)

53. Quelea – Redbilled (Quelea quelea)

11. Cuckoo – Redchested (Cuculus solitarius)

54. Quelea – Redheaded

12. Darter – African (Anhinga rufa)

55. Reed Warbler – African

13. Dove – Laughing (Streptopelia senegaalensis)

56. Ruff (Philomachus pugnax)

14. Dove – Namaqua (Oena Capensis)

57. Sandpiper – Common (Tringa hypoleucos)

15. Duck – African Black (Anas sparsa)

58. Sandpiper – Curlew (Caladris ferruginea)

16. Duck – Whitefaced (Dendrocygna viduata) 17. Duck – Yellow-billed (Anas undulate)

59. Sandpiper – Common greenshank (Tringa nebularia)

18. Egret – Cattle (Bulbulcus ibis)

60. Secretary bird (Sagittarius serpentarius)

19. Finch – Red headed (Amadina erythrocephala)

61. Sparrow – Cape (Passer melanurus)

20. Fiscal – Common (Lanius collaris)

62. Sparrow – House (Passer ferruginea)

21. Francolin – Crested (Francolinus sephaena)

63. Sparrow – Southern greyheaded (Passer difficus)

22. Goose – Egyptian (Alopochen aegyptiacus)

64. Spurfowl – Natal (Francolinus natalensis)

23. Goose – Spurwinged (Plectropterus gambensis)

65. Spurfowl – Swainson’s (Francolinus swainsonii)

24. Guineafowl – Helmeted (Numida meleagris)

66. Starling – Cape Glossy (Lamprotornis nitens)

25. Grass Owl – African (Tyto capensis)

67. Stint – Little (Calidris minuta)

26. Hamerkop (Scopus umbretta)

68. Stork – White (Ciconia ciconia)

27. Heron – Goliath (Ardea goliath)

69. Stork – African Spoonbill (Platalea alba)

28. Heron – Greenbacked (Butorides striatus)

70. Swallow – Barn (Hirundo rustica)

29. Heron – Grey (Ardea cinerea)

71. Swallow – Lesser Striped (Hirundo abyssinica)

30. Hobby – European (Falco subbuteo)

72. Swift – Common (Apus apus)

31. Hoopoe – African (Upupa africana)

73. Teal – Cape (Anas capensis)

32. Hornbill – African grey (Tockus nasutus)

74. Tern – Whiskered (Childonias hybridus)

33. House Martin – Common (Delichon urbica)

75. Thick knee – Spotted (Burhinus capensis)

34. Ibis – Hadeda (Bostrychia hagedash)

76. Thrush – Kurrichane (Turdus libonyna)

35. Ibis – Glossy (Plegadis falcinellus)

77. Thrush – Olive (Turdus olivaceus)

36. Ibis – African sacred (Threskiornis aethiopicus)

78. Thrush – Groundscraper (Turdus litsitsirupa)

37. Kestrel – Rock (Common) (Falco rupicolaides)

79. Turtle-Dove – Cape (Streptopelia capicola)

38. Kingfisher – Pied (Ceryle rudis)

80. Wagtail – Cape (Motacilla capensis)

39. Kite – Blackshouldered (Elanus caeruleus)

81. Widowbird – Redcollared (Euplectes ardens)

40. Lapwing – Blacksmith (Vanellus armatus)

82. Widowbird – White winged (Euplectes albontatus)

41. Lapwing – Crowned (Vanellus coronatus)

83. Widowbird – Long-tailed (Euplectes progne)

42. Lapwing – Wattled (Vanellus senegallus)

84. Woodhoopoe – Green (Phoeniculus purpureus)

43. Longclaw – Orangethroated (Macronyx capensis)

85. Whydah – Pintailed (Vidua macroura)

LITTLE EDEN ANNUAL REPORT 2012 | 33

Objective

Disclosure on Management Approach to Labour Practices

To ensure commitment from and dedication of our staff through: acknowledging the individual, providing the staff with development opportunities, recognising their contribution, motivating the staff and creating an atmosphere where they have a sense of belonging

LITTLE EDEN is committed to attracting, energising, developing and retaining a highly talented, diverse workforce notwithstanding the challenges of private sector salary levels. We value individuals with outstanding professional and administrative skills who subscribe to the Values of the organisation, work well in a collaborative environment, make an extra effort to ensure success, act with a social and moral conscience and demonstrate empathy with the charges of the Society. We recognise and respect our employees’ right of freedom of association and do not employ underage children in the workforce or make use of forced or compulsory labour. We provide equal employment opportunity to all employees and applicants without regard to race, colour, religion, national origin, gender, age, disability, sexual orientation or any other protected status in recruitment, hiring, compensation, promotion, training, assignment of work, performance evaluation, and all other aspects of employment. We benchmark against a national survey of NGOs and calibrate the performance of employees in similar positions to ensure that we provide total pay and benefits that are competitive and fair.

With a staff complement of 261, LITTLE EDEN is fortunate to have a staff-to-resident ratio of 0,87:1 which means that the residents are at all times assured of the best possible care and attention in all aspects of their well-being. The staff consists of LITTLE EDEN staff members, Supercare staff (sub-contracted labour) and LITTLE EDEN contractors (the Sisters of the Imitation of Christ – four religious women from India who have specialised in the care of persons with intellectual disabilities).

We will not tolerate harassment of employees or job applicants by anyone, including managers, supervisors, co-workers, vendors, clients or residents. We encourage the immediate reporting of any suspected abuses. Any case, reported or suspected, is handled confidentially and is promptly and thoroughly investigated. Where harassment is determined to have occurred, we take appropriate disciplinary action, including, if necessary, termination of employment.

Sourcing competent and dedicated staff presents a number of challenges to the organisation. As a non-profit organisation, we are competing against the private sector in terms of salaries that cannot be matched by LITTLE EDEN. Furthermore, the work requires a special kind of person with empathy, understanding of and devotion to the residents. Our staff are required to agree that they accept the LITTLE EDEN Values and are furthermore encouraged to apply the Values in their daily tasks and lives.

COMPARISON BETWEEN GENDER AND RACE FOR ALL STAFF (EXCLUDING LONG-TERM VOLUNTEERS) 250

231

227

215

200 Male 150

Female

100 50 0

White 26

2012

Black

1 2011

Indian

LITTLE EDEN STAFF TURNOVER: 1 APRIL 2011

– 31 MARCH 2012 Male Female 2

Under 35 yrs

35 – 55 yrs

Over 55 yrs TOTAL 2

NUMBER OF LITTLE EDEN AND SUPERCARE STAFF WHO RECEIVED LONG-SERVICE AWARDS Between 1 April 2011 and 31 March 2012

20 16

** Reason for staff turnover: • Two staff members were temporarily employed • Two staff members resigned • One staff member retired

15 10

Exit interviews are held with all staff who resign from their posts. Any recurring problems are then discussed by Management and systems put into place to nullify them.

4 1

5 Years

10 Years 15 Years 25 Years 35 Years

LITTLE EDEN contractors – Sisters of the Imitation of Christ Sr Magie, Sr Tessa and Sr Therese have been stationed at LITTLE EDEN since January 2010. They continue their devotion and service to our residents. Sr Lisieux Areekuzhy joined the other three Sisters of the Imitation of Christ as the fourth Sister to work at LITTLE EDEN, Elvira Rota Village, Bapsfontein. She arrived in late November 2011. Sr Lisieux is a qualified Professional Nurse and a nursing lecturer. The presence of the Sisters has had a positive impact on the care and daily nurturing of our residents.

Supercare Staff Supercare Services Group (Pty) Ltd provides LITTLE EDEN Society with sub-contracted labour services on a permanent basis.

Tirisano Team on Love & Care Da y!

SUPERCARE STAFF TURNOVER: 1 APRIL 2011 – 31 MARCH 2012

Male Female 8

Under 35 yrs

35 – 55 yrs

Over 55 yrs TOTAL 4

The reasons for staff turnover include: nine deaths; seven dismissals; 15 resignations; and three absconders. Most of the Supercare staff fall in the lower Paterson Grades. The high death rate could be linked to their socio-economic environment. Supercare conducts exit interviews and systems are now being put in place to ensure that the acquired information will be correctly acted upon to ensure satisfied and happy staff. Supercare has undertaken to collate this data and pass it onto our HR department. This data will then be analysed to determine underlying reasons that can be dealt with for the high staff turnover.

Staff at the “Colour Reflection” workshop.

A letter of thanks to staff was received from the mother of the late Hugo Ferreira, stating

“There is not a better place than LITTLE EDEN. Everything was always of a high standard.”

LITTLE EDEN ANNUAL REPORT 2012 | 35

Human resources (continued)

LITTLE EDEN is proud to acknowledge and thank the dedicated staff members for their service. m Without their continued commitment, the Society would not be able to provide its residents with the high level of care that they deserve.

Sr Ida Salamon – 35 years.

Patricia Makhathini – 15 years.

Doreen Sithole D Sith l – 15 years.

and Tessa. Lisieux, Therese Sisters Magie,

Selina Kekoloane – 15 years.

The long-service awards, presented to LITTLE EDEN and Supercare staff who qualified in the period under review, included: Sr Ida Salamon – 35 years; M Sibisi – 25 years; P Makhathini, P Makgopa, S Lekoloane and D Thulisile – 15 years; D Coates – 10 years; as well as 16 staff for 5 years of commitment to LITTLE EDEN: N Zulu, P Mahlangu, F Mashiya, P Dikotpe, T Mgijima, T Rasmeni, D Seloi, D Motseng, S Malgas, M Maloma, F Mkhwanazi, M Kgomo, M Mpambo, M Mashala, N Zwane and K Matlaopane. We express our sincere thanks to these employees for their dedication to their work!

Mbangeni Sibisi – 25 years.

Fezile Mkhwanazi and Joha nnes Maloma – five years. Fikile Mashiya – five years.

Gift Kgomo, Moms Mpambo – five years.

T Thobeka Mgijima – five years.

Lista Mashala, Zandile Zwane, Constance Matlaopane – five years.

rs. lda Makgopa – five yea Patience Dikotpe, Phi

years. Theodora Seloi – five T

Emily Motseng – five years.

Nichollette Zulu – five years. Simphiwe Malgas – five years.

LITTLE EDEN ANNUAL REPORT 2012 | 37

Human resources (continued)

rine Finnegan. a McKee and Cathe Irish volunteers Lis

Caring for the carer – music session.

“Thank you for allowing us to volunteer with you. You are all an inspiration. Well done and thank you.” – Catherine Finnegan Inside Edenvale Home.

Ethos training.

First aid training.

Outside Primrose Shop.

Volunteers

Someone once said: “Volunteers aren’t paid, not because they are worthless, but because they are priceless.” BREAK DOWN OF VOLUNTEERS

Male

Female

Black

White

Disabled

Elvira Rota Village

Edenvale Home

Depot & Shops

TOTAL

We are especially grateful to all our volunteers for their many hours of selfless giving which enhances the lives of our residents. Volunteers contribute approximately 85.25 hours per week which amounts to 4 433 hours per year! Included in this figure are two volunteer doctors who visited 15 times. Excluded are those who performed their compulsory community service. LITTLE EDEN often has visitors from around the world and this year we were fortunate enough to have Catherine Finnegan and Lisa McKee. They are two Irish Montessori teachers, who spent a month at Elvira Rota Village working with the residents. 38

Training Various staff benefited from a number of courses and workshops offered throughout the year: A Pastel training course took place in April. Our Fundraiser and Public Relations Officer attended various courses which included a two-day Serious Social Investing Workshop. In May, Performance Management Training, by Connold & Associates, for Appraisers and Appraisees was presented. LITTLE EDEN received a discretionary grant of R30 000 from the Health & Welfare SETA in the reporting period for training which was completed in the previous financial year.

NPO Salary Survey Once again LITTLE EDEN participated in the NPO salary survey run by Averile Ryder Reward Specialists. This survey covers International and Southern African Region Organisations with offices or operations in South Africa, South African Independent NGOs and State Funded Organisations. The report was made available in November 2011 reflecting results as at 31 July 2011. The findings of this report are used by LITTLE EDEN as a guideline for salaries and salary increases.

Caring for the Carers The idea behind the Caring for the Carers initiative was to allow staff time within their working hours to take time out and care for themselves. We understand that the work can be emotionally taxing at times and staff also have to deal with personal issues outside of work. The weekly sessions are intended to make the staff feel relaxed and refreshed. The sessions also have great physical benefits for staff as they can improve their personal well-being. At the annual staff functions, LITTLE EDEN and Supercare staff, as well as our volunteers, were thanked, on behalf of the Board of Governors, for their support throughout the year and were each given a branded gift and goodie bag with delicious treats. As always, this was a highlight of the year. The Peech Hotel continues to recognise the valuable work of LITTLE EDEN and Supercare staff by offering a monthly overnight stay at their Hotel for a staff

member and partner. Staff have an equal chance by participating in a monthly draw. Such was the admiration for the work of LITTLE EDEN that, through Dis-Chem Foundation, tickets were arranged for all LITTLE EDEN and Supercare staff to attend the show, The Dream Girls, at Monte Casino, in April. LITTLE EDEN supplied transport and refreshments for all. This goes some way towards Caring for the Carers and is an acknowledgement from Dis-Chem to the staff, for the excellent way in which LITTLE EDEN cares for the residents. As in previous years, all staff were invited to participate in a workshop offering personal growth, which included conflict management. Further training also took place on HIV & AIDS. A donor arranged for a yoga teacher to undertake a weekly yoga session with a group of carers. This programme ran for approximately six months and was much appreciated by staff.

Second-Hand Shops Operation The Shop operation continues to offer a steady income from donated items that are not used in the two Homes. Appeals are regularly sent out to the media to encourage the community to drop off unwanted or surplus goods. Following on from a meeting hosted at SAPS, Primrose, in January 2012, regarding the Second-Hand Goods Act, LITTLE EDEN is preparing documentation to obtain permits to deal in second-hand goods. Notification is pending on whether LITTLE EDEN may be exempted from this requirement.

BEE Score Card Empowerdex has issued LITTLE EDEN the current Beneficiary Analysis certificates, which, as of 12 March 2012, stand at 67.78% black beneficiary base at the Edenvale Home and 53.33% at Elvira Rota Village. As at 13 July 2011, LITTLE EDEN has a B–BBEE Verification Certificate of Level Four. This QSE Scorecard Verification Report was provided by Empowerdex Economic Empowerment Rating Agency.

LEVEL FOUR CONTRIBUTOR

Scorecard information

Actual Score Target Score Analysis

Results

Ownership

N/A

Procurement Recognition Level 100%

Management

N/A

Black Ownership

N/A

Employment Equity

18.14

25.00

Black Woman Ownership

N/A

Skills Development

6.60

25.00

VAT Number

4560112940

Preferential Procurement

25.00

Value Adding Enterprise

Yes

Enterprise Development

N/A

Issue Date

13 July 2011

Socio-Economic Development

23.29

25.00

Expiry Date

12 July 2012

Total Score

73.03

100.00

Re-issue Date

Unconstrained

LITTLE EDEN ANNUAL REPORT 2012 | 39

Identifying and managing risk is an inherent element in the conduct and daily operations of LITTLE EDEN. Typically, risks arise in both the internal and external environment, for example: delays in subsidy payments, people and employees, operational, reputational and regulatory. Such risks need constant attention to ensure no undue surprises. In this respect, LITTLE EDEN has established an annual formal risk review and assessment procedure whereby significant risks are identified timeously and strategies implemented for the mitigation of such risks. Subsequent to this process, the CEO issues a letter to the Board of Governors outlining the status of the LITTLE EDEN risk profile. SOME OF THE MOST CRITICAL RISKS TO LITTLE EDEN INCLUDE THE FOLLOWING:

Risk

Remedial action

Non-payment of Department of Health monthly subsidy

Establish and nurture good working relations with the Department of Health; complete documentation as required. Retain a reserve equal to six months’ Department of Health subsidies. The LITTLE EDEN Foundation has been established for this purpose. Prepare suitable communication to stakeholders

Non-renewal of operating licence by Department of Health

Establish and nurture good working relations with the Department of Health; complete documentation as required. Ensure that all compliance levels are met as the Department has the authority to close LITTLE EDEN down on a technicality

Senior level succession plan

Develop a long-term recruitment plan and review existing structure.

Termination or disruption of medicine supply by Department of Health

Contact the Department of Health at a higher level and then if not resolved source out of own funds. Categorise classes of needs. Operate a buffer stock

Potential unauthorised removal of a resident

Access control at both sites has been reviewed. Security control at Edenvale Home has been improved via a new Gatehouse entrance

Fire risk Elvira Rota Village/ Edenvale Home

Fire fighting training and evacuation for staff

Water contamination

Maintain regular contact with Rand Water; water is tested regularly (due to mines closing, rising water levels of contaminated water)

Transmission of contagious diseases between residents and staff and vice versa

Universal precautions regime in place; training in place; appropriate signage in place. Develop a procedure based on the Department of Health personnel circular No 17 of 2004. Presentations from external sources every six months on site

Failure of internal controls

Continue to develop control procedures. Regular reporting is essential. Review procedures regularly. Spot checks to be carried out

A family of happy smiles.

Bobby. Our oldest resident,

Gonste, isnâ&#x20AC;&#x2122;t he precious?

Little Maria.

Drumming session for Leslie.

LITTLE EDEN ANNUAL REPORT 2012 | 41

The Global Reporting Initiative (GRI) Framework is intended to serve as a generally accepted framework for reporting on LITTLE EDEN’s economic, environmental and social performance. To that end, the GRI provides reporting guidelines that outline specific core content for reporting, including Performance Indicators. These Performance Indicators provide quantitative and/or qualitative information about LITTLE EDEN’s results and outcomes for the year ending 31 March 2012. The Table below sets out how the GRI Framework has been applied in our sustainability reporting and has been prepared in order to demonstrate the highest standard of reporting and transparency. Application of the GRI Reporting Framework forms a key component of our commitment to continuous improvement and to achieving the highest levels of sustainability performance. It is our belief that we have applied and fulfilled the requirements of the GRI Reporting Framework for Application Level B+. Extent of reporting: ¡ Partially reported o Fully reported Indicator

Description

Strategy and analysis

Page Ref

Extent

Notes

1.1

Statement from the most senior decision maker about the relevance of sustainability to the organisation and its strategy

2–3

1.2

Description of key impacts, risks and opportunities

2 – 3, 4, 40

Organisational profile

2.1

Name of the organisation

COD

Cover of document

2.2

Primary brands, products and/or services

6, GRI table

LITTLE EDEN Society is a service orientated NGO caring for persons with profound intellectual disability. It is not product orientated

2.3

Operational structure of the organisation

2.4

Location of the organisation’s headquarters

IBC

Inside back cover

2.5

Number and names of countries where the organisation operates

GRI table

LITTLE EDEN Society operates only in the Republic of South Africa

2.6

Nature of ownership and legal form – details of current status of NGO registration

IBC, 1

Inside back cover

2.7

Target audience and affected stakeholders – markets served

2.8

Scale of reporting organisation

6, 10, 26, 34

2.9

Significant changes during the reporting period regarding size, structure or ownership

GRI table

2.10

Awards received in the reporting period

Report Parameters

Throughout

No significant changes occurred during the current reporting year regarding size or structure. Being an NGO, ownership is not vested in any natural persons

Report profile 3.1

Reporting period

3.2

Date of most recent previous report (if any)

3.3

Reporting cycle (annual, biennial)

3.4

Contact point for questions regarding the report or its contents

The reporting cycle of LITTLE EDEN Society is annual

Back cover

GRI table

Report scope and boundary

3.5

Process for defining report content

3.6

Boundary of the report

The scope of the report includes all aspects of LITTLE EDEN Society’s operations at both the Edenvale Home and Elvira Rota Village (Bapsfontein)

Indicator

Description

Page Ref

Extent

Notes

3.7

State any specific limitations on the scope or boundary of the report

GRI table

The scope of the report excludes the functions of the LITTLE EDEN Foundation

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities

GRI table

Not applicable as LITTLE EDEN is not involved in any joint ventures, subsidiaries, leased facilities, outsourced operations or other entities

3.9

Data measurement techniques and the bases of calculations

3.10

Explanation of the effects of any restatements of information provided in earlier reports and the reasons behind them

GRI table

No re-statements on the 2010 LITTLE EDEN Annual Report are applicable

3.11

Significant changes from previous reporting periods in scope, boundary, measurement methods

GRI table

No significant changes were made to scope, boundary or measurement methods and hence is not applicable

GRI table

LITTLE EDEN Society has opted to provide a comprehensive indicator-by-indicator description of GRI compliance within this report

52 – 53

GRI content index 3.12

Table identifying the location of the Standard Disclosures in the report

Assurance 3.13

Policy and current practice with regard to seeking external assurance for the report

Governance, commitments and engagement Governance

4.1

Governance structure of the organisation, including committees under the highest governance body

16 – 19, 34

4.2 NGO

Indicate whether the Chair of the highest governance body is also an executive officer

4.3

The number of members of the highest governance body that are independent and/or non-executive members

16, 17

4.4 NGO

Mechanisms for internal stakeholders, shareholders and employees to provide recommendations or direction to the highest governance body

13, 16

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives and the organisation’s performance

GRI table 16, 17

Members of the Board of Governors of the LITTLE EDEN Society are not remunerated in any way for their services on the Board. Management and staff remuneration is determined by the human resources and finance functions of LITTLE EDEN

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided

GRI table

Members of the Board of Governors are required to subscribe to the Mission Statement of the Society, its ethos and code of conduct. The Code prohibits involvement in interests that conflict with the principles and policies of the Society or that may compromise independence in decision-making

LITTLE EDEN ANNUAL REPORT 2012 | 43

LITTLE EDEN GRI Compliance Table continued Indicator

Description

Page Ref

Extent

Notes

4.7 NGO

Processes for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental and social aspects

GRI table 16

Identifying suitable and willing members for non-remuneration NGO board positions is not an easy task. Members are identified for their passion and commitment towards the ideals of the organisation. Members of the Board are elected from the current members of the Society in accordance with its constitution. Generally, suitable candidates are identified, by existing Board members and LITTLE EDEN management, for how they can add value and skills to the deliberations of the Board

4.8

Internally developed statements of mission or values, codes of conduct and principles relevant to economic, environmental and social performance and the status of their implementation

GRI table Mission Statement

Policies and procedures are in place and actively applied

4.9 NGO

Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with nationally and internationally agreed standards

13, 16

4.10 NGO

Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental and social performance

16, 17

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organisation

30, 40

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses

4.13

Memberships in associations, coalitions and alliance memberships, and/or advocacy organisations in which the organisation has positions in governance bodies; participates in projects or committees; provides substantive funding; or views membership as strategic

GRI table

4.14

List of stakeholder groups engaged by the organisation: communities; civil society; customers; shareholders and providers of capital; suppliers; employees, other workers and their trade unions

4.15

Basis for identification and selection of stakeholders with whom to engage

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group

Commitments to external initiatives

Stakeholder engagement

The South African Federation for Mental Health

Indicator

Description

4.17

Key topics and concerns that have been raised through stakeholder engagement and how the organisation has responded to those key topics and concerns, including through its reporting

Page Ref 10

Extent

Notes

Standard Disclosures Part II: Disclosures on Management Approach (DMAs) DMA PE NGO

Disclosure on Management Approach PE

DMA EC NGO

Disclosure on Management Approach EC

DMA EN

Disclosure on Management Approach EN

DMA LA

Disclosure on Management Approach LA

DMA HR

Disclosure on Management Approach HR

DMA SO

Disclosure on Management Approach SO

DMA PR NGO

Disclosure on Management Approach PR

10, 13

6 – 13

NGO Sector-programme effectiveness indicators Aspect: Affected stakeholder engagement NG01

Processes for involvement of affected stakeholder groups in the design, implementation, monitoring and evaluation of policies and programmes Aspect: Feedback, complaints and action

NG02

Mechanisms for feedback and complaints in relation to programmes and policies and for determining actions to take in response to breaches of policies

NG03

System for programme monitoring, evaluation and learning (including measuring programme effectiveness and impact), resulting changes to programmes, and how they are communicated

Aspect: Monitoring, evaluation and learning

Aspect: Gender and diversity NG04

Measures to integrate gender and diversity into programme design and implementation, and the monitoring, evaluation, and learning cycle

NG05

Processes to formulate, communicate, implement, and change advocacy positions and public awareness campaigns

Aspect: Public awareness and advocacy

Aspect: Co-ordination NG06

Processes to take into account and coordinate with the activities of other actors

NGO Sector-specific economic performance indicators Aspect: Resource allocation NG07

Resource allocation

NG08

Sources of funding by category and five largest donors and monetary value of their contribution

26 – 28

26, 28

Aspect: Ethical fundraising

LITTLE EDEN ANNUAL REPORT 2012 | 45

LITTLE EDEN GRI Compliance Table continued Indicator

Description

Page Ref

Extent

Notes

Economic performance indicators Aspect: Economic performance 5, 26

Financial implications and other risks and opportunities for the organisation’s activities due to climate change

GRI table

While climate change does not pose any immediate financial risk to LITTLE EDEN’s sphere of operations, we are working diligently to reduce our carbon footprint

EC3

Coverage of the organisation’s defined benefit plan obligations

GRI table

LITTLE EDEN does not have a defined benefit plan, but a defined contribution plan

EC4

Significant financial assistance received from government

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments

EC2

Aspect: Market presence, including impact on local economies EC5

Range of ratios of standard entry-level wage compared to local minimum wage at significant locations of operation

GRI table

LITTLE EDEN pays more than the local minimum wage at both its sites

EC6

Policy, practices and proportions of spending on locally-based suppliers at significant locations of operations

GRI table

Although LITTLE EDEN prefers to use local products, economic factors will influence the final decision

EC7

Procedures for local hiring and proportion of senior management and workforce hired from the local community at locations of significant operations

GRI table

LITTLE EDEN makes use of a local recruiting service. All senior management are from the local community

GRI table

LITTLE EDEN not only gives donationsin-kind, but also allows the families of our residents to take an active role in the economy.

26 – 27

Aspect: Indirect economic impacts EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement

EC9

Understanding and describing significant indirect economic impacts, including the extent of impacts Environmental performance indicators Aspect: Materials

EN1

Materials used by weight or volume

EN2

Percentage of materials used that are recycled input materials

GRI table

N/A

31 – 32

Not addressed in this report

Aspect: Energy

EN3

Direct energy consumption by primary energy source

EN4

Indirect energy consumption by primary source

EN5

Energy saved due to conservation and energy-efficiency improvements

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives

EN7

Initiatives to reduce indirect energy consumption and reductions achieved

GRI table

N/A

Not addressed in this report

Indicator

Description

Page Ref

Extent

Notes

Aspect: Water 30 – 31

EN8

Total water withdrawal by source

EN9

Water sources significantly affected by withdrawal of water

EN10

Percentage and total volume of water recycled and reused

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

GRI table

N/A

Not addressed in this report

EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

GRI table

N/A

Not addressed in this report

EN13

Habitats protected or restored

EN14

Strategies, current actions and future plans for managing impacts on biodiversity

GRI table

N/A

Not addressed in this report

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk

GRI table

N/A

Not addressed in this report

GRI table 30 – 31

N/A

Not addressed in this report

Aspect: Biodiversity

Aspect: Emissions, effluents, and waste EN16

Total direct and indirect greenhouse gas emissions by weight

GRI table

N/A

Not addressed in this report

EN17

Other relevant indirect greenhouse gas emissions by weight

GRI table

N/A

Not addressed in this report

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved

GRI table

N/A

Not addressed in this report

EN19

Emissions of ozone-depleting substances by weight

GRI table

EN20

NO, SO, and other significant air emissions by type and weight

GRI table

N/A

EN21

Total water discharge by quality and destination

GRI table

EN22

Total weight of waste by type and disposal method

EN23

Total number and volume of significant spills

GRI table

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally

GRI table

N/A

Not addressed in this report

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation’s discharges of water and runoff

GRI table

N/A

Not addressed in this report

The amount of ozone-depleting substances produced by LITTLE EDEN Society is negligible Not addressed in this report There has been no discharge of water

There have been no significant spills

LITTLE EDEN ANNUAL REPORT 2012 | 47

LITTLE EDEN GRI Compliance Table continued Indicator

Description

Page Ref

Extent

Notes

Aspect: Products and services EN26

Initiatives to mitigate environmental impacts of activities, products and services and extent of impact mitigation

GRI table

N/A

Not addressed in this report

EN27

Percentage of products sold and their packaging materials that are reclaimed by category

GRI table

N/A

Not addressed in this report

Aspect: Compliance EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

GRI table

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organisation’s operations, and transporting members of the workforce

GRI table

N/A

EN30

Total environmental protection expenditures and investments by type

GRI table

LITTLE EDEN Society has not been subject to any fines or non-monetary sanctions for non-compliance with any environmental laws or regulations Not addressed in this report

LITTLE EDEN has incurred no expenses or invested any money in environmental protection

NGO Sector-specific Labour Practices performance indicators Aspect: Labour/management relations NG09

Mechanisms for workforce feedback and complaints and their resolution

GRI table

Grievance procedures are in place

34 – 35

Provident Fund is provided for full-time employees

Labour Practices performance indicators Aspect: Employment LA1

Total workforce including volunteers by employment type, employment contract and region

LA2

Total number and rate of employee turnover by age group, gender and region

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations

GRI table

Provident Fund is provided for full-time employees

34, GRI table

Nil

GRI table

According to the Basic Conditions of Employment Act and Labour Relations Act

6.1% of total workforce is on the SHE committee

Aspect: Labour/management relations LA4

Percentage of employees covered by collective bargaining agreements

LA5

Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements Aspect: Occupational health and safety

LA6

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes

GRI table

LA7 NGO

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region

GRI table

N/A

Not covered in this report

Indicator

Description

Page Ref

Extent

Notes

LA8 NGO

Education, training, counselling, prevention and risk-control programmes in place to assist workforce members, their families, volunteers or community members regarding serious diseases

GRI table

Bi-annual First Aid, regular HIV and Aids presentations, periodic SHE training

LA9

Health and safety topics covered in formal agreements with trade unions

GRI table

N/A – LITTLE EDEN does not engage with trade unions

Aspect: Training and education LA10 NGO

Average hours of training per year per employee by employee category

GRI table

N/A

Not covered in this report

LA11 NGO

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

4, 13, GRI table

Ongoing training, planning Lifeskills Training for the new Financial Year

LA12

Percentage of employees receiving regular performance and career development reviews

GRI table

All LITTLE EDEN employees participate in annual performance appraisals

16, 35

GRI table

There is no gender discrimination per employee category

Aspect: Diversity and equal opportunity LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity

LA14

Ratio of basic salary of men to women by employee category Human Rights performance indicators

Aspect: Investment and procurement practices HR1

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening

GRI table

N/A – LITTLE EDEN has no significant investments

HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken

GRI table

Not screened. However contracts with Supercare include a paragraph dealing with human rights

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

GRI table

Ethos workshops and monthly team meetings, EE, HR P&P, medical training, employee booklet – Hours not calculated

GRI table

Discrimination is not tolerated and no incidences were recorded

Nil

Aspect: Non-discrimination HR4

Total number of incidents of discrimination and actions taken

HR5

Operations identified in which the right to exercise freedom of association or collective bargaining may be at significant risk, and actions taken to support these rights

Aspect: Freedom of association and collective bargaining GRI table

LITTLE EDEN ANNUAL REPORT 2012 | 49

LITTLE EDEN GRI Compliance Table continued Indicator

Description

Page Ref

Extent

Notes

GRI table

Nil, residents participate in packing samples and packing nuts for which a fee and price is raised. However their participation is in fact part of the therapy programme and they receive no monetary payment

GRI table

Nil

GRI table

N/A

GRI table

LITTLE EDEN Society has not been subject to any investigation, complaints or incidents of violations involving rights of indigenous people. Moreover, the Society’s Values are Respect, Sanctity of Life and Love & Care

GRI table

N/A

The nature of LITTLE EDEN’s work is such that caring for a resident allows any next of kin to participate in the economic sector

Aspect: Child labour HR6

Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour Aspect: Forced and compulsory labour

HR7

Operations identified as having significant risk for incidents of forced or compulsory labour, and measures taken to contribute to the elimination of forced or compulsory labour

HR8

Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations

Aspect: Security practices Not covered in this report

Aspect: Indigenous rights HR9

Total number of incidents of violations involving rights of indigenous people and actions taken

Society performance indicators Aspect: Community SO1

Nature, scope and effectiveness of any programmes and practices that assess and manage impacts of operations on communities, including entering, operating and exiting Aspect: Corruption

SO2 NGO

Percentage and total number of programmes/business units analysed for risks related to corruption

GRI table

Nil

SO3

Percentage of employees trained in the organisation’s anti-corruption policies and procedures

20, GRI table

When relevant our policies on Ethics are addressed to all staff

SO4 NGO

Actions taken in response to incidents of corruption

20, GRI table

For incidents of corruption or involvement in corruption, disciplinary procedures are in place.

SO5

Public policy positions and participation in public policy development and lobbying

GRI table

Where directly relevant to LITTLE EDEN, participation with the relevant stakeholders takes place

SO6

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country

GRI table

Nil

Aspect: Public policy

Indicator

Description

Page Ref

Extent

Notes

GRI table

Nil

20, GRI table

Nil

Aspect: Anti-competitive behaviour SO7

Total number of legal actions for anticompetitive behaviour, anti-trust, and monopoly practices and their outcomes Aspect: Compliance

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

Product responsibility performance indicators Aspect: Customer health and safety PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures

GRI table

PR2

Total number of incidents of noncompliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements

PR4

Total number of incidents of noncompliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcome

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

PR6

Programmes for adherence to laws, standards, and voluntary codes related to fundraising and marketing communications, including advertising, promotion, and sponsorship

PR7

Total number of incidents of noncompliance with regulations and voluntary codes concerning marketing communications, including advertising, promotions, and sponsorship by type of outcomes

N/A

Not addressed in this report

Aspect: Product and service labelling GRI table

N/A

Not addressed in this report

Aspect: Market communications

Aspect: Customer privacy PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Aspect: Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

LITTLE EDEN ANNUAL REPORT 2012 | 51

Independent Assurance Statement To the Board and stakeholders of LITTLE EDEN SustainabilitySerivces.co.za (hereafter, ‘Sustainability’) was commissioned by LITTLE EDEN to provide independent third party assurance (ITPA) over the sustainability information contained within LITTLE EDEN’s annual report (’the Report’) for the year ending 31 March 2012. Sustainability’s responsibility in performing its assurance activities is to the management of LITTLE EDEN alone and in accordance with the terms of reference agreed with them. The assurance team comprised primarily of Lauren Stirling, an associate Certified Sustainability Assurance Practitioner, and Michael H. Rea, a Lead Sustainability Assurance Practitioner, with 13 years’ experience in the provision of ITPA.

Independence This assurance engagement was designed to provide interim assurance over drafts of the Report, as well as the final Report. In doing so, Sustainability has provided guidance over gaps in reporting, but has not participated in the preparation of any part of this report, nor has Sustainability undertaken any commissions for LITTLE EDEN prior to this engagement. As such, Sustainability is not compromised relative to our ability to afford ITPA over this report.

Assurance objectives The objectives of the assurance process were to provide stakeholders of LITTLE EDEN with a High Level independent assurance opinion on whether the sustainability information contained within the Report meets standard reporting principles, as well as to assess the degree to which the report is consistent with the Global Reporting Initiative (GRI) G3 guidelines, with the objective of establishing whether or not the report has met the GRI’s G3 Application Level B reporting requirements.

Scope of work performed Although this assurance engagement has not been designed to meet international standards’ requirements, such as those set out by AccountAbility’s AA1000AS Assurance Standard, the process used in arriving at this assurance statement is based on more than 13 years’ experience, as well as best practices in sustainability reporting assurance. Our approach to assurance included the following: •

Reviews of drafts of the Report for significant data and/or assertion anomalies, and to assess whether sufficient ‘neutrality’ (i.e., a balance between successes and challenges) could be identified.

•

Interviews with individuals responsible for writing the Report in order to assess whether or not the processes used to define the content of the report reasonably adhere to the GRI’s overarching principle of materiality, particularly with respect to selecting and/or defining issues included in the report.

•

An assessment of whether or not the requisite number of GRI G3 performance indicators have been covered in the Report to meet Application Level B requirements.

In coming to our findings, recommendations and conclusions, all work was performed either at LITTLE EDEN or at our own offices, and no attempt was made to test the accuracy, consistency, completeness or reliability of any of the reported data. Our work was limited to interviews with key management personnel and desk reviews of available information.

Findings This Report represents LITTLE EDEN’s inaugural attempt at GRI-based reporting. In developing the Report, the LITTLE EDEN reporting team identified a number of systems and/or data collection, collation and reporting gaps that limited its ability to provide fully comprehensive key performance data. However, LITTLE EDEN undertook to ensure that reporting was structured around the principle of ‘materiality’, and not simply an attempt to provide meaningless responses to GRI indicators that were of no significance and/or relevance to their activities. In general, this Report represents a reasonable representation of LITTLE EDEN’s current ability to measure and monitor its performance, while recognising the presence of room for improvement with respect to enhancing the quality of disclosures in future Reports. Through our review process, it was found that: •

LITTLE EDEN has embarked on a process of collecting, collating and reporting key performance data, yet additional performance data – either for specific indicators, or for specific operations/ locations – is required to enhance the overall quality of LITTLE EDEN’s reporting.

•

Although this first attempt at GRI-based reporting demonstrates their commitment to transparency and accountability, LITTLE EDEN must be careful to ensure that more is done to monitor and measure its economic, social and environmental impacts across its full scope of operations.

Based on our review of the Report, as well as the supplemental GRI Index Table (available via email request at sustainability@littleeden.org.za), it is our assertion that the Report adequately meets the GRI G3’s requirements for Application Level B. However, it was found that the reporting of performance against some GRI G3 indicators continues to require either data quality improvements (including enhanced trend data), or further detail in disclosure.

Recommendations

Conclusions

While we are satisfied that this Report is a fair demonstration of LITTLE EDEN’s ability to collect, collate and report on its current sustainability performance, the following recommendations have been identified:

Based on the interviews conducted and information reviewed, Sustainability is satisfied that this Report provides a reasonable account of the performance of LITTLE EDEN for the period under review. The information presented, albeit limited at this early stage in LITTLE EDEN’s progress towards comprehensive integrated annual/sustainability reporting, is based on the policies and procedures that are in place throughout the organisation, and we are satisfied that the reported performance data reasonably represents LITTLE EDEN’s ability to measure, manage and report on its current economic, social and environmental performance. Moreover, and although the quality and/or quantity of data for many GRI G3 indicators can yet be improved, this Report appears to meet the GRI G3’s requirements for Application Level B (B+ with this assurance statement).

•

LITTLE EDEN should ensure that future Reports include more comprehensive comparable sustainability performance data, including multi-year trends for their most material sustainability issues.

•

LITTLE EDEN should ensure that stakeholder engagement policies and procedures are formally entrenched throughout the organisation to ensure that key stakeholders are actively and meaningfully engaged to assess whether or not LITTLE EDEN adequately addresses their concerns/interests.

•

LITTLE EDEN should continue to improve its reporting according to international best practice, including the principles of Inclusivity, Materiality, and Responsiveness, as guided by AccountAbility’s AA1000AS (2008) assurance standard, with any future assurance being conducted in accordance with AccountAbility’s AA1000AS Type I (Moderate) requirements.

Michael H. Rea, Partner SustainabilityServices.co.za Johannesburg 25 June 2012

LITTLE EDEN ANNUAL REPORT 2012 | 53

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• Provision of independent • Provision of report • Annual authorship of a • Provision of monitoring & • Provision of training third party assurance – authorship and advisory review of every JSE-listed evaluation (M&E) audits of on sustainability and aligned to AccountAbility’s services to companies company’s adherence development projects funded integrated annual reporting AA1000AS Assurance seeking to improve the to the GRI Guidelines for by companies through their matters, including South Standard – over sustainability policies, procedures, sustainability reporting, Corporate Social Investment Africa’s only internationally reports or the sustainability systems and/or controls culminating in a ‘free to all (CSI), or Socio-Economic recognised Certified sections within integrated leading to effective users’ publication – Development (SED) budgets. Sustainability Assurance King III and GRI+13: annual reports. integrated annual reporting. Practitioner (CSAP) course. A 2012 review of sustainability reporting in South Africa

INTEGRATED ANNUAL REPORT 2011

With an annual turnover of much less than R5 million, IRAS is deemed a Level 4 contributor as per the dti’s BB-BEE Codes of Good Practice, and exempt from adhering to “the Codes”. However, we believe that anyone seeking to advise companies on what they ought to do must ﬁrst ‘walk their talk’. As such, 24% of our 2011 total revenues (29% in 2010) has been invested in the developing our own charity: the Soweto Marimba Youth League (or ‘SMYLe’). We also produce our own GRI-based sustainability report, neutralise our carbon through the planting of trees, and invest heavily in the training and development of our team.

Assuring this report for Little Eden, on a pro bono basis, was a no-brainer for us, given our belief in the following adage: To whom much is given, much is expected! IRAS has been given “much”, and it is an honour to share this with the amazing family of caregivers at Little Eden. Michael H. Rea, Partner

Integrated Reporting & Assurance Services michael@iras.co.za

Special thanks goes out to:

Bank details:

Tel: +27 11 609 7246 Fax: +27 11 452 4560 Email: info@littleeden.org.za www.littleeden.org.za 001-827 NPO PBO 930/0000/03

Bank: First National Bank Acc no. 5468 0928 009 Acc name: Little Eden Society Acc type: Cheque Branch: Karaglen Branch code: 25-24-42 Internet code: 250-655

Cnr Harris Ave & Wagenaar Rd, Edenglen, Edenvale South Africa

RESPECT • SANCTITY OF LIFE • LOVE & CARE

PO Box 121 Edenvale 1610 RSA

LITTLE EDEN ANNUAL REPORT 2012

Contact person for queries relating to this report: Public Relations Officer – Ms Nichollette Zulu Tel: 011 609 7246 Email: pro@littleeden.org.za

RESPECT • SANCTITY OF LIFE • LOVE & CARE

Annual Report 2012