My Experience at the Red Cross Soup Patrol by Ben Edwards

Last week I had the pleasure of accompanying SarahJayne and Dilwyn on the Red Cross Soup Patrol.

After stocking up the van with food (including many tasty contributions from Murdoch caregivers), we set off to Fremantle. Dilwyn was driving, so I suspect there are a few speeding fines in the post.

It was a chilly evening by the time we arrived at the Fremantle docks, and I was surprised to see so many people eagerly awaiting the van’s arrival. Everyone we met was very polite and very appreciative. It was fantastic to feed people, but then quite sad to see them disappearing

New NPS rewards

While pizzas, doughnuts, and fruit platters have served us well, from this month onwards, we have introduced a fresh, new menu of rewards to celebrate outstanding Net Promoter Score results across the Hospital.

Wards and departments that produce a monthly NPS of 80 or above will be able to collectively choose how they would like to be rewarded.

off into the darkness, presumably to sleep on the streets.

After that, we visited a short-term accommodation facility, for people trying to get their lives back on track, and a refuge for abused women. At the refuge, we were told that many of the women who attend are at risk of physical harm and are usually only able to stay a night or two because demand outstrips bed availability. We were informed that, as it’s approaching winter time, the women really appreciate any old, warm clothes. So if you have any winter clothing you’re going to throw away, please donate via SJ.

Overall, I found the experience very rewarding, but also a stark reminder of the thin line between ‘us’ and those who are less fortunate than ‘us’. That line is thinner than we like to acknowledge.

Patient Experience Team Rewards

When you achieve NPS score >80, your team can now choose how to celebrate by selecting one of the options below!

One Day Rewards:

Pizza & Doughnuts

Cheese & Fruit Platters

Team Serenade - 2hrs of live music

Massages for the team

Every Caregiver Rewards:

Coffee & Cookies for the team

Wellbeing Lucky Dip for everyone

Dining Room Vouchers for everyone

Team Raffle of 4 x $75 vouchers

Pay It Forward:

$400 donation to Djaalinj Waakinj

Gift your reward to another Murdoch team