New NPS Team Rewards

This month was the first month of rolling out our new NPS team rewards!

St Francis Ward scored >80 for January and opted for Pizza & Doughnuts! “Thank you all the nurses, physio and doctors involved in my care on St Francis ward. They checked in regularly to make sure I was okay and were very efficient in everything they did.”

Well done, St Francis Ward!

The Surgicentre celebrated two months of scores >80 for February and March, and selected Cheese & Fruit Platters, and Coffee & Cookies for the team.

A patient said, “I have full confidence in the care given at the Surgicentre. Staff at all levels performed their roles in a caring, professional manner at all times. Very happy with the whole process.”

Excellent job, Surgicentre!

St Michael Ward also celebrated two months of scores >80 for February and March, and received massages and Caregiver Dining Room vouchers for the whole team! “The care the ward nurses gave was unbelievable. They were so caring and nurturing. Nothing was a problem and made the stay more comfortable.”

Fantastic effort, St Michael Ward!

St Rose Ward received a NPS score >80 for January and February and enjoyed Pizza & Doughnuts, and Dining Room vouchers for the whole team! A patient commented that the,

“service is exceptional [and] compassion shown by everyone is remarkable.”

Amazing, St Rose Ward!

The Cancer Centre celebrated three months of scores >80 and gifted two of their rewards to other Murdoch teams they appreciate who don’t get their own NPS score. They said ‘Thank You For All You Do’ to Housekeeping and Security for their January and February rewards, and for their March reward, they chose a Wellness Luck Dip for every caregiver. Feedback they received was highly praising, with a patient noting, “I can only say a big thank you for the best service.”

Outstanding work, Cancer Centre!