ACROSS THE DESK
ISSUE III, APRIL 2014
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PRODUCTION D-Strategy, www.dstrategy.com.au
Across the Desk Welcome to the Customer Experience issue of CSG’s SPECTRUM magazine. We’ve filled this issue with thought-starters, best practices, case studies and articles designed to help you profit from delivering the very best experience you can for your customers. After all, regardless of the company name on your business card, you are in business to deliver an excellent experience to your customers that makes their daily life better; at CSG International, we’re no exception. Each day, we challenge our employees to innovate, find new ways to optimize our clients’ operations, and support our 500+ clients in three distinct ways: •
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DISCLAIMER
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. The information contained within this document is the property of CSG, which is protected by international copyright laws and any unauthorized use of this document or its contents may violate copyright, trademark, and other laws. No part of this document may be photocopied, reproduced or translated in any form or by any means, or stored in a retrieval system or transmitted electronically or otherwise, without the prior written consent of CSG. Although every endeavor has been made to ensure that the information contained within this document is up to date and accurate, CSG cannot be held responsible for any inaccuracy or error in the information contained within this document. CSG makes no warranty of any kind with regard to the information and CSG shall not be liable for any direct, indirect, incidental or consequential damages which may arise in connection with the publication, furnishing, reliance or use of the information contained within this document.
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Delivering results. We aim to ensure our clients’ ability to change, adapt and succeed in today’s world. This means that our teams are willing to go above and beyond to deliver a project on time, proactively resolve an issue or flawlessly execute the deployment of a new solution. Being a strategic business partner. Our acquisitions of Intec, Ascade, and recently Volubill, are examples of how we have expanded the breadth and depth of our solutions portfolio to address current and future business needs of our clients. We’ve leveraged our 30-year heritage to expand our managed services offerings into Europe and Asia, helping our clients focus on their business while leaving the management of their Business Support Systems to us. Leveraging our expertise to grow our clients’ business. CSG has a proven reputation for running large-scale operations for some of the world’s leading service providers and we do not take this responsibility lightly. We dedicate more than 14% of our annual revenue to Research and Development, ensuring that our solutions portfolio not only supports the business needs of today—but those of the future.
While you are focusing on how to deliver the best experience for your customers, know that we are too. And that effort comes through in the services and solutions we deliver, and the innovative approach we bring to our clients’ organizations every day.
Peter Kalan President and Chief Executive Officer CSG International spectrum@csgi.com
SPECTRUM Magazine: Issue III info.csgi.com/morespectrum
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