On the technological side, Garry keeps Reclean ahead of the curve by using satellite images to enable instant web quotes, automated correspondence for quality control and client reminders, and a sophisticated online booking system that eliminates hassle. “I never like to lose a job or turn people away because we’re too busy. Keeping up with people is difficult – in this industry, people want things done yesterday. You’ve got to act very quickly or they’ll go somewhere else.” Garry takes pride in his service and in what he has achieved, though like most entrepreneurs, he is not happy sitting still. “I don’t think I’ll feel true success until Reclean has gone Australia-wide. My goals still haven’t been reached,” he says. He has taken risks in order to get where he is today, such as establishing a shopfront. “It was a big risk, but it was one that paid off,” he says. As for the personal toll, Garry regrets that working sixteenhour days severely limits the time he can spend with his wife and three-year-old son, although it is a price he needs to pay to provide security for them. He also speaks fondly of his late
www.reclean.com.au Garry Gabites OWNER
www.simjen.com.au
.33
Why re-paint when you can Reclean