THE FUTURE OF GUARD MANAGEMENT IS ALREADY IN YOUR POCKET. HOW SILVERTRAC WORKS 6-7
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GUARD TOURS, AUTOMATED 23
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THE MAGIC OF SELF-GENERATING D.A.R.S pg14-15 ERICA GRABOWSKI ON HOW SHE WON 125 CONTRACTS IN 4 YEARS 22
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Overall
Ease of Use
Customer Service
TABLE OF
CONTENTS ABOUT 5
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FOOLPROOF CHECKPOINTS & GUARD TOURS
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OPTIMIZED MOBILE PATROLS
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SEAMLESS BACK OFFICE 21
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HOW SILVERTRAC WORKS
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AGILE INCIDENT REPORTING
SELF-GENERATING DAILY ACTIVITY REPORTS
NIMBLE DISPATCH
COMPREHENSIVE SUMMARY REPORTS
ACTIONABLE DATA
CASE STUDY
AUTOMATED GUARD MANAGEMENT
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18-19
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PUTTING A STOP TO THE PRICE WAR
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9-11
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“Even security officers with marginal computer skills have been able to quickly acclimate to Silvertrac. After seeing the great results with Silvertrac at one site, our client began to request Silvertrac at all their other sites across the United States!” — John Cords, Area Manager Security, Sunstates Security
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SILVERTRAC IS A
SECURITY TECHNOLOGY COMPANY (in that order) Security is in our roots — everyone at Silvertrac has either worked for or owned a security company. We use this experience to create technology that solves the toughest challenges facing officers, supervisors, dispatchers, administrators, and clients.
With field-tested solutions that help clients increase transparency, accountability, and profitability, it’s no wonder we’ve been the industry’s preferred guard management solution for over a decade.
Interface images pulled from pre-release version of Silvertrac Software coming 2019.
SilvertracSoftware.com | 5
HOW SILVERTRAC WORKS IN THE FIELD
Using any Android or Apple device, officers in the field can:
Add context to reports with photos, notes, and audio files
Report incidents in real time
Receive new task alerts and reminders for routine procedures
Issue warnings and violations 6 | SilvertracSoftware.com
Update daily activity reports
Scan guard tour checkpoints
Communicate with dispatch
Clock in and out
View post orders and emergency contacts
HOW SILVERTRAC WORKS IN THE OFFICE
On their mobile device or computer, dispatchers, supervisors, and managers can:
Set geofences with customizable parameters
View a live GPS map showing officer locations
View guard tour progress
Receive automated alerts when guards fail to meet post requirements
Create custom instructions associated with specific checkpoints
Dispatch officers and assign tasks
Access daily activity, incident, user shift, and summary reports SilvertracSoftware.com | 7
“Silvertrac is easily converting the paper pushers. With several ‘old school’ officers on staff, Silvertrac won them over with very little negativity. The app is easy and user friendly. For management and supervision, the benefits of being able to better track what the officers are doing on-site has been incredible.” — Dalton Cody, Operations Manager, Safeguard Security
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AGILE INCIDENT REPORTING Using Android or iOS devices, officers file incident reports directly from the field. They complete the reports using drop-down menus that you’ve customized for the property, decreasing the risk of errors. Officers can upload photographs, notes, and audio files to improve the quality of their incident reports. After they hit submit, reports are uploaded to the Silvertrac system with GPS location data, as well as time and date.
Administrators have the option of making incident reports trigger text or email notifications to keep every stakeholder (including supervisors and clients) informed. With Silvertrac, inaccurate, incomplete, and missing reports become a thing of the past.
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SAMPLE
INCIDENT REPORT ISSUE TYPE
All incident reports are categorized for easy review.
PROPERTY INFORMATION
View the address and specific location of the incident.
STATUS
Use color coding to understand the status of an incident at a glance.
ISSUE TIMELINE
See when the incident was created, assigned, acknowledged, arrived at, and closed.
NOTES
Officers have the option of completing their notes while still in the field (or starting in the field and finishing back in the office), improving the accuracy and quality of the report.
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PHOTOGRAPHS
Timestamped color images provide visual context for clients and supervisors.
Security Report
#193752048
Silvertrac Software Issue Type Property Damage Report
Status Closed
Property Commercial Property 5412 Beach Boulevard Long Beach, CA 90808
Location Curb
Reported By
Issue Timeline Created
Tue 03/13/18 01:39 PM
JAKE SMITH
Assigned To
Tue 03/13/18 01:39 PM
JAKE SMITH
Acknowledged
Tue 03/13/18 01:39 PM
JAKE SMITH
Arrived At
Tue 03/13/18 01:39 PM
JAKE SMITH
Closed
Tue 03/13/18 02:17 PM
SUP. ERIKSON
Additional Details Assigned By Reported Address
JAKE SMITH 5412 Beach Boulevard
Officer Jake Smith (623) 452-2323
Notes Tue 3/13/2018 1:47 PM - JAKE SMITH
Southern counties driver MH - 52 Salvador Santos License Plate 9F09542. Large White Ford Semi Truck caused property damage to median and landscape. Located at main entrance off of Carson St. Contacted property maintenance team for clean up and evaluation of damage. Property manager notified at 1:50 PM. Tue 3/13/2018 1:42 PM - JAKE SMITH
Report Run 3/14/2018 11:52:24 AM Page 1 of 1 © Copyright 2018 SilverTrac Software, Inc.
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“The ability for our guards to scan checkpoints ensures all ‘hotspots’ of the property are being thoroughly patrolled and secured. The notes section for each property has cut down on training time, as all important notices, areas of interest, policies, rules, and procedures are readily available to all new team members.” — Arthur Williams, Ops Manager, Select Patrol 12 | SilvertracSoftware.com
FOOLPROOF CHECKPOINTS & GUARD TOURS With Silvertrac, you don’t need to purchase special hardware for scanning checkpoints. Officers simply use their iOS or Android device to scan QR codes, barcodes, or NFC tags.
Each time a checkpoint is scanned, four things happen:
1 Custom site-specific instructions appear on the officer’s device.
3 A GPS pinpoint is collected to verify the officer’s location.
2 A prewritten note is automatically entered into the system (limiting risk and liability).
4 (Optional) The officer can be required submit a photo of the checkpoint for added verification.
Supervisors can also choose to receive automated alerts about missed, late, or incomplete checkpoints. With these instant notifications, supervisors can take corrective action before problems escalate. SilvertracSoftware.com | 13
Daily Activity Report Silvertrac Software Tue Mar 13, 2018 12:08 PM Commercial Property 5412 Beach Boulevard
Location: On Site Unit: Patrol
(S) Officer Arrived On Duty
Start: Mar 13, 2018 08:47 AM End: Mar 15, 2018 08:47 AM 193742753
Reported: Officer arrived on duty and checked in at the property security office. Keys and radio equipment received along with past down orders from past shift officer. Radio and equipment were found fully charged and available for my daily activity shift report.
Makena Anderson (S) Level 3 Tue Mar 13, 2018 12:10 PM Commercial Property 5412 Beach Boulevard
Location: East Parking Lot Unit: Patrol
(S) Patrol Parking Lot East
193742865
Reported: Officer patrolled the East parking lot looking for signs of theft, vandalism, unauthorized vendor flyers, raised curbs and broken curb stops in the customer parking area.
Makena Anderson (S) Level 3 Tue Mar 13, 2018 12:11 PM Commercial Property 5412 Beach Boulevard
Location: Parking Garage Unit: Patrol
(M) Slip/Trip Hazard Report
193742962
12:40 PM Makena Anderson - Water 5 ft in length found in Center of parking garage. Contacted maintenance team Frank Brown for assistance. Area was secured and coned off for safety and liability. See Attached Photo.
Makena Anderson (M) Level 1 Tue Mar 13, 2018 12:11 PM Commercial Property 5412 Beach Boulevard
Location: South Parking Lot Unit: Patrol
(S) Patrol Parking Lot South
193743041
Reported: Officer patrolled the South parking lot looking for signs of theft, vandalism, unauthorized vendor flyers, raised curbs and broken curb stops in the customer parking area.
Makena Anderson (S) Level 3 Tue Mar 13, 2018 12:13 PM Commercial Property 5412 Beach Boulevard
Location: West Parking Lot Unit: Patrol
(S) Patrol Parking Lot West Reported: Officer patrolled the West parking lot looking for signs of theft, vandalism, unauthorized vendor flyers, raised curbs and broken curb stops in the customer parking area.
Makena Anderson (S) Level 3
Page 1 of 6
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Report Run: Mar 15, 2018 08:47 AM
193743158
TIMESTAMPS
Activity times are automatically entered with to-the-minute accuracy.
BRANDING
Each report is branded with your company’s name and logo.
SELF-GENERATING
DAILY ACTIVITY REPORTS The Daily Activity Report (DAR) is automatically generated and displays all activity for a given property. Several versions of the DAR are available for export, including a full version (with photos) and a compact version for at-aglance review.
Silvertrac users can choose to automatically deliver this report to managers, clients, and other stakeholders, keeping everyone aware of the work that’s being completed and any issues that require attention.
PHOTOS
The full DAR includes color photos of each item.
PRIORITY LEVELS
Priority is color-coded; routine items are in green, areas of concern in yellow, and urgent items in red.
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NIMBLE DISPATCH With Silvertrac, end users can choose to report a problem on the phone or online. Dispatchers receive new reports via the Issue Monitor, and can choose to dispatch the first available officer, a specific officer, or a field supervisor. Officers receive an alert on their device telling them to go to the issue location and providing
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the details of the report. Meanwhile, Silvertrac is automatically logging key task milestones. Supervisors can even schedule recurring tasks like routine lockups or weekly inspections, so officers never skip or forget a task again.
OPTIMIZED MOBILE PATROLS Using Silvertrac’s GPS tracking technology and real-time reporting, supervisors and dispatchers gain immediate visibility into the location and progress of their mobile patrols.
The User Shift Report clearly indicates how much time was spent on site and how much was spent driving between posts. Managers can use this data to optimize patrol routes and identify underperforming officers.
�ser S���t �e�ort Sample Company Name �ull �a�e: (G) John Doe Wed Feb 15, 01:05 AM
Total Issues: 60 (S) 0 (P) 0 (M) 0
Created Issue (121962233) Officer �rrived On Site
01:10 AM
Created Issue (121962233) Checked Perimeter
Wed Feb 15, 01:46 AM
��t�out ��otos: 60
Arrived at Property Turner Construction Site TC002
01:06 AM Wed Feb 15, 01:16 AM
Start: Feb 15, 201� 12:00 AM End: Feb 15, 201� 11:59 �M
Departed Property Turner Construction Site TC002
At Property: �� Minutes
Arrived at Property Downtown Center
01:46 AM
Created Issue (121962933) Officer �rrived On Site
01:58 AM
Created Issue (121963411) Check Door �
01:59 AM
Created Issue (121963426) Check Door �
02:00 AM
Created Issue (121963517) Check Door �
02:00 AM
Created Issue (121963522) Check Door �
02:01 AM
Created Issue (121963544) Check Common Ground
02:08 AM
Created Issue (121963896) Elevator Check
02:08 AM
Created Issue (121963915) Pump Room Check
02:14 AM
Created Issue (121964376) Misc. Notes
02:34 AM
Created Issue (121965137) Officer Left ����
Inactive Minutes: 19
Departed Property Downtown Center
At Property: 48 Minutes
Wed Feb 15, 02:34 AM
“I can see when my guards are doing what they’re supposed to be Wed Feb 15, 02:44 AM Arrived at Property Court Street doing and when they’re slacking...I've identified weaknesses that I 02:49 AM Created Issue (121965375) Check Door � didn't know02:51 were with(121965380) my guards.” AM there Created Issue Check ����� ���� Door 02:51 AM
Created Issue (121965585) Trash Room Doors Open
— Roger Lange, CEO/Owner, Lange Investigation and Consulting Service LLC 02:53 AM Created Issue (121965590) Check Door �
02:55 AM
Created Issue (121965675) Check Door �
02:56 AM
Created Issue (121965725) North Tower Check
02:58 AM
Created Issue (121965783) Locked Elevator Created
03:01 AM
Issue (121965892) South Tower Check Created Issue
03:02 AM
(121965918) Check Door
Wed Feb 15, 03:04 AM
Departed Property Court Street Center
SilvertracSoftware.com | 17
At Property: 20 Minutes
COMPREHENSIVE
SUMMARY REPORTS Silvertrac Security Summary Reports are designed to help the client understand the value of the services you provide for them. They contain a full accounting of routine preventative measures completed, cautionary items discovered, and incidents reported over a given period of time.
Silvertrac Security Summary Reports can be generated in two clicks, and enable users to prove the value and quality of their services to clients using quantifiable, easy-to-understand data. With their hands on the facts, clients can clearly see how effective your services have really been.
ISSUE TYPES AND TOTALS
Demonstrate to clients the inverse relationship between the preventative tasks your officers complete and the number of unique incidents reported.
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Security Summary Report
Start: Jan 01, 2018 04:43 PM End: Feb 28, 2018 04:43 PM
Commercial Property Issue Type
Total Comp Pend
Issue Type
Total Comp Pend
Issue Type
Total Comp Pend
Alarm Response (S1)
4
4
0
Tour: Carl's Junior Exterior (S3)
560
560
0
Officer On Site (S3)
18
18
0
Alarm Malfunction (S1)
3
3
0
Tour: Chase Bank Exterior (S3)
439
439
0
Officer Off Site (S3)
16
16
0
Disturbance (S1)
8
8
0
Tour: Costco Entrance (S3)
417
417
0
Officer On Break (S3)
15
15
0
Door Found Open (S1)
9
9
0
Tour: Costco Gas Station (S3)
403
403
0
Supervisor on Site (S3)
10
10
0
Door/Window Damage (S2)
5
5
0
Tour: Costco Loading Dock (S3)
395
395
0
Pass Down Received (S3)
8
8
0
Fire Extinguisher Issue (S1)
2
2
0
Tour: Tire Center Exterior (S3)
347
347
0
0
Graffiti (S1)
5
5
0
Tour: Nail Salon Exterior (S3)
561
561
0
0
Illegal Dumping (S1)
10
10
0
Tour: Panda Express Exterior (S3)
479
479
0
Lighting Inspection (S2)
12
12
0
Tour: Parking Lot Zone 1 (S3)
477
477
0
7
7
0
Tour: Parking Lot Zone 2 (S3)
403
403
0
Positive Contact (Merchant) (S2)
23
23
0
Tour: Parking Lot Zone 3 (S3)
395
395
0
Positive Contact (Customer) (S2)
36
36
0
Tour: Parking Lot Zone 4 (S3)
347
347
0
Property Damage (S1)
13
13
0
Tour: Pay Less Shoes Exterior (S3)
303
303
0
Skateboarding On Site (S2)
4
4
0
Tour: TriCare Exterior (S3)
297
297
0
Solicitors/Flyers Warned (S2)
6
6
0
Tour: TriCare Parking Lot (S3)
295
295
0
Slip/Trip/Fall Hazard (S2)
1
1
0
Tour: Wal-Mart Delivery Alley (S3)
291
291
0
Stray Animals (S2)
4
4
0
Tour: Wal-Mart Entrance (S3)
250
250
0
Theft (S1)
9
9
0
Tour: Wal-Mart Garden Center (S3)
224
224
0
Trespassing (S2)
3
3
0
Tour: Wal-Mart Loading Dock (S3)
206
206
0
0
Tour Front Gate Perimete (S3)
50
50
0
0
Patrol Parked Doing Pape (S3)
45
45
0
0
Resident Home Vacation C (S3)
38
38
0
0
Tour Four Seasons Perime (S3)
25
25
0
Lighting Issue (S2)
Lodge Officer Foot Patro (S3) DVR Camera Check Inspect (S3) Officer On Lunch Break (S3) Officer Back Lunch Break (S3)
183 183 Total Reported 176 176 Total Completed 160 160 Total Pending 152 152
7041 7041 0
Total Level 1 63 Total Level 2 101 Total Level 3 6877
Issues 20 1 ©CopyrightTop 2018 Silver TracLevel Software, Inc. Report Run: Feb 28, 2018 04:44 PM
New (Other) Report Issue (S1)
Gate Arm Strike Damage R (S1)
Gate Arm Mechanical Repo (S1)
Security Incident Report (S1)
SilvertracSoftware.com | 19 Pedestrian Trespass Comm (S1)
ACTIONABLE DATA Want to really take your business to the next level? Leverage all of the information collected through Silvertrac to engage in data-driven decision making. Silvertrac data can be exported into a spreadsheet for further analysis. Users can even take advantage of our open API to
20 | SilvertracSoftware.com
integrate Silvertrac with business intelligence and trend analysis tools. Armed with accurate, comprehensive, historical data, you can optimize your operations, improve profit margins, retain more contracts, and earn new business.
SEAMLESS BACK OFFICE We want to be the best at one thing, not mediocre at many. That’s why we focus on guard management and let you use your favorite, best-of-breed back office software.
Work with one of our recommended partners, or integrate Silvertrac with your existing time and attendance, scheduling, and other back office solutions using our open API.
Featured Solution:
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Smart-Fit Scheduler: Create recurring shifts ahead of time and connect them to sites and people. Intelligent scheduling recommendations help you match shifts with the right people fast. Easy Payroll Prep: Tackle timekeeping issues daily, as they happen, and export error-free timekeeping data to the payroll solution of your choice.
Visit teamsoftware.com/getq for more information.
Other Recommended Solutions:
SilvertracSoftware.com | 21
WINNING SUPPORT FROM THE COMPANY Beverly Robbins is the Director of Security at Isle of Capri Casino Hotel in Boonville, Missouri.
Robbins also uses Silvertrac to get her budgets approved. “It’s so useful to say ‘the officers are doing their jobs out there. They’ve caught this many doors left open.’” Having data like this on “I love getting alerts if something hasn’t been common incidents has made communicating scanned,” says Robbins. “It’s good to make sure with superiors easier. things are getting done.” “It’s not just me talking,” says Robbins. Being able to require photos from officers has also been a huge help for Robbins’s team. “We’ll have officers take a picture of the places where we don’t have surveillance, so we have a continuous timeline of events.”
PUTTING A STOP TO THE PRICE WAR Erica Grabowski is the Director of Business Development for Reliance Security in Las Vegas. When she came on board, she was tasked with winning more contracts without lowering prices.
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Silvertrac was her secret weapon for meeting this mandate, and it worked like a charm — in 4 years, she signed more than 125 new contracts. “When I meet with my clients, I sit right in their chair, load up Silvertrac, and show them examples of what we have. I give them a test drive” says Grabowski. “Once they see all the different filters, options, and user profiles, they say something like, ‘Wow, this is what I want. I want to know where my security company is, who my guards are, and what they’ve done’...Our clients will pay more knowing that they have all those metrics to prove the value of the security service.”
AUTOMATED GUARD MANAGEMENT Silvertrac users can use automated tools to maintain awareness of their day-to-day operations and improve guard productivity. Want to make sure officers aren’t slacking off? Set a minimum limit for issues reported per hour, and receive an automatic alert if an officer fails to meet the minimum. Supervisors can also choose to receive alerts about timesensitive tasks that haven’t been completed on schedule.
Want to stay aware of urgent issues? Receive automatic text or email alerts when urgent incidents are reported. You can even loop in property managers and other stakeholders. Just want to get a sense of how things are running in the field? Automatically receive a random sampling of daily activity and checkpoint timeline reports from a few properties per day.
“Since using Silvertrac our operational capabilities have increased dramatically. We can now monitor and fix issues as they occur and we have better accountability for our officers.” — Bryan Bunch, Director Of Operations, Citywide Investigations
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www.silvertracsoftware.com 1-888-505-8722 Ext. 3 info@silvertracsoftware.com