RESIDENCE The SAAA MAGAZINE San Antonio Apartment Association
January/February 2013
2013...SUCCESS IN MOTION... Meet your 2013 SAAA President
Renetta Quintana, The NRP Group
THE RESIDENCE SAAA MAGAZINE
3 2013 CALENDAR
CONTENT
Save the dates for these great events
4 BUYER’S GUIDE SECTION Thanks to our loyal Residence supporters
18 2013 BOARD OF DIRECTORS Introducing your Board of Directors
20 2013 PRODUCT SERVICE COUNCIL Introducing your new PSC
22 NEW PAC CLAY SHOOT Support your PAC with this new event!
24 BLUE SANTA WRAP-UP Lots of toys this year!
24 2012 BLUE SANTA TOY COLLECTION Operation Blue Santa was a huge success!
25 WINTER AWARDS GALA Photos of the winners!
32 2013 EDUCATION CALENDAR Save the date for these amazing classes!
34 NEW MEMBERS Welcome the newest SAAA members
38 2012 PAC INVESTORS Thank you to our PAC supporters
45 MARKET INFORMATION Updated market statistics
46 ADVERTISER INDEX Our local industry experts
25 WINTER AWARDS GALA December 13, 2012, - UIW Rosenberg Skyroom
SAAA STAFF Executive Director | Teri Bilby teri@saaaonline.org Director of Communications | Kimberly Pipes kimberly@saaaonline.org Director of Education | Jennifer Feeler jennifer@saaaonline.org
San Antonio Apartment Association
7525 Babcock Road, San Antonio, TX 78249, 210.692.7797 or 877.306.4108, Fax 210.692.7277 or 877.316.1984; www.saaaonline.org
Director of Finance & Operations | Becki Perez-Clark becki@saaaonline.org
Mission Statement: The San Antonio Apartment Association offers the support and opportunity for owners, managers and suppliers of the rental housing industry to relate, exchange ideas and experiences, and establish high standards. The Association serves as a professional, unified voice to address common issues affecting our industry and community at the local, state and national levels. The Association maximizes resources to provide our members with benefits such as access to quality educational programs, information through research and legislative involvement, and the enhancement and growth of professionalism within our industry while serving the community.
Director of Government Relations | Hector Morales, Jr. hector@saaaonline.org
“The Residence” Magazine is published bi-monthly by the San Antonio Apartment Association, Inc. Circulated free to members. Entire contents are the © Copyright 2012 of the San Antonio Apartment Association, Inc., all rights reserved. The San Antonio Apartment Association, Inc., expressly reserves the right, in its sole discretion, to reject advertising which may subject the San Antonio Apartment Association, Inc., to liability under statutory or common law. Contributed material does not necessarily reflect the views and opinions of the San Antonio Apartment Association. Printed at Shweiki Media on FSC Certified Paper (www.fscus. org/paper).
Executive Assistant | Debbie Humes-Maldonado debbie@saaaonline.org
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January/February 2013 | www.saaaonline.org
Director of Member Services | Darlene Willis darlene@saaaonline.org Director of Programs and Events | Amy Sanchez, CMP amy@saaaonline.org
Administrative Coordinator | Rose Espinoza admin@saaaonline.org Legal Counsel | David Fritsche 210.227.2726 | david@lawordf.com
Calendar of Events...
January 17 January 25 February 28 March 23 April 11 May 14 June 27 July 18 August 15 September 19 October 18 December 5
Installation of Officers - Club at Sonterra PAC Clay Shoot - National Shooting Complex Industry Achievement Awards / Casino Night - Venues at Valero Chili Cook-off - Helotes Fair Grounds Pre-Fiesta Mixer - La Hacienda de Los Barrios PAC Business Exchange - Granberry Hills Member Appreciation Night Mixer - TBA Bowling Tournament - Bandera Bowl End of Summer Happy Hour Mixer - TBA Tradeshow and Business Expo - Freeman Expo Hall Golf Tournament - TBA Winter Awards Gala - UIW Rosenberg Skyroom www.saaaonline.org | January/February 2013
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RESIDENCE The SAAA MAGAZINE
New
BUYER’S GUIDE SECTION Please spend some time reviewing the information from these loyal Residence Magazine Supporters
Let them know you found them in the SAAA Residence Magazine!
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January/February 2013 | www.saaaonline.org
www.hsrconstruction.com www.saaaonline.org | January/February 2013
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www.saws.org January/February 2013 | www.saaaonline.org
www.centuryac.com Painting Contractor Specializing in Painting Apartment Communities in the San Antonio and Austin Area
• Interior and exterior painting • Apartment turnover painting • Drywall and texturing • Pre-painting communication to residents • Specific timeline management • Detail final work around with owners and property managers • Warranty and customer service follow-up
San Antonio 210.459.4070 Austin 512.394.5920 www.duracitypainting.com
www.duracitypainting.com www.saaaonline.org | January/February 2013
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www.bgstaffing.com
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January/February 2013 | www.saaaonline.org
www.coinmach.com
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www.meyersmithinc.com
www.supplyhq.com
www.saaaonline.org | January/February 2013
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Thank you to all our Buyer’s Guide Supporters! You keep our industry strong! www.rotorooter.com/rrba
210.826.1777
Landscape Management Services • Lawn and landscape maintenance • Professional landscape design • Landscape installation Irrigation Services • Irrigation repair • Irrigation installation Tree Services Serving the • Pruning San Antonio Area • Removal/ Since 1983 Stump grinding • Demossing • Insurance claims
www.hsrconstruction.com
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January/February 2013 | www.saaaonline.org
www.signswestaustin.com
Marti Parker San Antonio/Austin
Order Desk: 800-267-2985
Mobile: 210-854-7031
Serving Texas for Over 30 Years!
• Replacement • Renovations • New Construction • • Saturday Installs • One-day, Next-day Service •
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www.rbrpics.com
VISIT THESE ADVERTISERS ON THE INSIDE BACK COVER AND BACK COVER:
www.tpiinc.com
www.rasafloors.com www.saaaonline.org | January/February 2013
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PSC MESSAGE
DELFINA AGUILAR
2013 PSC PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION
Happy New Year! I hope that 2013 will be a great year, and I wish everyone happiness and good health. 2012 turned out to be an amazing year, and I would like to thank the SAAA staff for all coming together to make things happen, and for their support to PSC throughout the year. Much appreciation goes out to them for all that they do. Additionally, I would like to thank our 2012 PSC President Matt Lusk for his continued leadership and dedication. It is truly an honor to be a part of the SAAA PSC and to work with such great leaders.
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January/February 2013 | www.saaaonline.org
The Product Service Council is comprised of a great group of individuals who bring with them unprecedented talent and ideas to help organize three main events for the year: Casino Night, Maintenance Appreciation Cook-off, and The Business Expo. As we begin 2013, PSC is already hard at work planning our 2nd Annual Casino Night. Casino Night will be held on Thursday February 28th at the Venues at Valero. Mums the word, but I hear the theme for Casino Night is ”Speakeasy”, and if you thought last year was great, just wait and see what we have planned for 2013. Not far behind, is our Maintenance Appreciation Cook-off which will be held on Saturday March 23rd at the Helotes Fairgrounds. What a perfect time of year to enjoy spending some time outdoors with great friends. And if it does happen to be just a little on the chilly side, no worries, because this will be a Chili Cook-off, so chefs, get your pots ready.
Lastly, but certainly not least is the Business Expo which will be held on Thursday September 19th. Following the theme of our 2013 SAAA President Renetta Quintana – “ Success In Motion”, PSC is in motion to make The Business Expo a great experience for all. SAAA events are only a success because of the participation of all its members. I encourage you to visit the new SAAA website to learn more about the events, and to consider joining one of the committees. I end with a quote by Henry Ford, “Coming together is a beginning. Keeping together is progress. Working together is success.” I look forward to working together and making 2013 a great success.
Delfina
PRESIDENT’S MESSAGE RENETTA QUINTANA 2013 PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION
Success in Motion...
Cultivating a Culture of Commitment. I’ve selected a theme which represents the San Antonio Apartment Association from the past, present and future years to come! Most people know me as an individual who sets goals, stays the course and focuses until completion is reached. I believe success is about the challenge and how we handle adversity to stay focused on each task or goal we have as individuals or as a team. I also believe cultivating relationships is the key to building a distinct level of trust and commitment whether these relationships are personal or business related. When I was younger I played soccer which taught me several key factors athletes learn in life such as adversity, consistency, teamwork and mostly how to win and lose graciously. I’ve learned in life it takes a team with everyone’s participation, dedication and commitment of excellence to succeed. As we roll into 2013 we will continue to focus on our initiatives set forth from the board of directors to ensure all our plan of work is accomplished this year. One of my favorite quotes from Michael Jordan says, “Talent wins games, but teamwork and intelligence wins Championships” We need each and every one of you to participate this year, continue to stay active as a member and to devote a level of commitment throughout the year to help us accomplish all our goals for 2013. We will continue to focus on our Leadership Lyceum Program that was created under Mark Hurley’s Presidency and implemented last year under Kelley Lisero’s Presidency with our First Inaugural Leadership Lyceum class graduating our first set of future leaders. We want to continue identifying future leaders of the San Antonio Apartment Association. Through this program we can teach future leaders about advocacy, leadership, cultivating relations, legislative issues, education, membership and the ABC’s of the association. Building on the success of our Leadership Lyceum efforts will continue to be a priority for SAAA as we continue to focus on our future leaders and growing committee involvement. There are several SAAA Committees to join, serve and give your commitment to stay active in 2013. Such committees include Membership, Ambassadors, Buddy, Education, Outreach, Government Affairs, Community Relations, Programs, Communications, IROC and PSC. The Product Service Council offers an opportunity for Associ-
ate Members to get involved. So, how do you get involved & serve on a committee? Simple, you go to the SAAA website where you can read about each committee, identify a committee you have interest in serving on and join! It’s that simple. Not only will you have an opportunity to get started on your road to association involvement, we need your input, voice and ideas to help make a difference. Many of us have developed lifetime relationships with other members as these relationships will stay with you forever. For more information on how to get involved, join and serve on a committee please visit our website, www.saaaonline.org. In addition, last year we launched our new SAAA website which gives us an opportunity to navigate through all areas of the association with a click. Members can access information on educational courses, legislative issues, committee involvement and updates, upcoming events and can now register on-line for education courses or events. We have a lot of work ahead of us this year. On the Legislative side our Government Affairs Committee wants to continue to grow our Political Action Committee (PAC) fundraising initiatives which give us a “voice” with community political leaders on a local level which helps us protect our members when local ordinances impact our businesses on how we run our properties on a daily basis. We want to educate members and bring awareness on specific ordinances to gain their commitment when we need to represent SAAA as a group to fight future legislative issues impacting our bottom line. We have an opportunity for our voices to be heard on Legislative Day in February at the State Capital. Please take time out of your busy schedule to join us as this is the one day we get “face to face” time with State Legislators to discuss concerns that will impact our bottom line as an industry. Also, we are excited to announce our First Annual PAC Clay Shoot on January 25th to continue raising funds for PAC. Each year our Community Relations Committee works hard along with other SAAA committees and members to support the American Red Cross, The 100 Club of San Antonio and Operation Blue Santa Toy Drive Program. The Red Cross supports people in need during a time of crisis as SAAA continues to be one of their largest contributors raising over $25,000. The 100 Club of San Antonio serves families of fallen law enforcement and fire fighters and SAAA has raised over $10,000 to help support The100 Club. The Blue Santa Toy Drive Program is with the San An-
tonio Police Department which identifies families in need throughout San Antonio. SAPD officers and volunteers assemble gifts and deliver them to families over the holidays. For more information on these programs please see Community Relations under Committees on our SAAA website. Our Membership Committee continues to recruit new members as “Members Use Members”. There are many benefits of being a member of SAAA from educational opportunities, staying abreast on current legislatives issues, networking opportunities and to locate companies that specialize in supplying goods and services to our members. The Education Committee continues to offer continuing education classes through local seminars and through our Professional Education Program. Along with career advancement opportunities by obtaining your designations in CAM, CAPS or NALP. We have a fabulous line up of courses being offered this year from Grassroots Marketing, Electrical Maintenance Technician, Leasing Bootcamp, Rental Housing Laws, Pool Rules, Fair Housing, Raising Rents Increasing Revenue, Media and Public Relations, Social Media and Managing Your On-line Reputation and Crime Prevention. Our Independent Rentals Owners are more involved encouraging other IRO’s to join committee meetings and events. IRO’s provide a forum to exchange ideas to help improve their business operations. We have a fantastic group of 2013 Board of Director Officers and Association Staff who are ready to serve you and the best interest of the San Antonio Apartment Association. As we start the New Year we want our members to volunteer time, energy and effort because we are part of an industry that has been so good to many of us and frankly because it’s the right thing to do, give back. I’m excited to be your 2013 President as I’m looking forward to a great year of Cultivating a Culture of Commitment as we continue moving SAAA in Motion or I must say, “Success in Motion!” Happy New Year!
Renetta www.saaaonline.org | January/February 2013
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281-261-6334 dixiecarpet.com
210-764-7773 • gratrlandscapes.com
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January/February 2013 | www.saaaonline.org
210-377-3116 forrent.com
800-431-3000 • hdsupply.com
210-525-7966 • thelibertygroup.com
210-389-9216 impactfloors.com
210-257-0000 redicarpet.com
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210-257-0000 rotorooter.com
210-582-9586 twc-sa.com
210-734-0000 worldwidepest.com www.saaaonline.org | January/February 2013
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2013
San Antonio Apartment Association
BOARD OF DIRECTORS
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Renetta Quintana President The NRP Group Regional Property Manager
Kelley Liserio, NCP Past-President HomeSpring Residential Vice President
Mike Rust, CAPS President-Elect Shelter Corporation Regional Portfolio Manager
Donna Schmidt, CPM Past-President Fogelman Properties Regional Property Manager
Allyson McKay, CPM Treasurer Lincoln Property Company Vice President-Central Texas
Delfina Aguilar PSC President Appliance Warehouse of America Assistant Regional Sales Manager
Cheree Allee Secretary Greystar Real Estate Partners Regional Property Manager
Julie Agne-Highsmith, CAM Board Director Embrey Management Services Regional Manager
Matt Lusk Vice President Impact Floors Regional Vice President
April Chapman Board Director The Liberty Group General Manager
January/February 2013 | www.saaaonline.org
2013
San Antonio Apartment Association
BOARD OF DIRECTORS Amber Edwards Board Director Resource Residential Regional Vice President
Ben Ross Board Director BnP Investments, LLC President
Liz Johnson Board Director Alamo City Recovery President
Steve Ross Board Director Bob Ross Realty Vice President
Selina Lazarin Board Director Westdale Asset Management Regional Director
Mary Tranchell Board Director Vamvoras, Ltd. General Manager
Jody Marquez Board Director Implicity Management President
Debbie Wiatrek Board Director Capstone Real Estate Management Regional Vice President
Scott Milgrom Board Director Signs Now President
Celine Willams, HCCP, ARM Board Director Alpha-Barnes Real Estate Services Regional Supervisor
www.saaaonline.org | January/February 2013
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2013
San Antonio Apartment Association
Product Service Council The Product Service Council is composed of Associate Members elected to represent its members. Delfina Aguilar, President
Appliance Warehouse of America, Inc. 21 Years in the Multifamily Industry
I had a peer who asked if I would help with the Tradeshow committee. I attended the committee meetings and really enjoyed working with everyone, and being a part of putting the tradeshow together. From there, I continued to stay involved and volunteered for the Cook-off committee. As I volunteered, I continued to learn about how SAAA works, what it takes to put an event together, and how much fun it is to work with such a great group of people.
The Multifamily Industry has been a life-long career and has supported my fmaily and myself. I want to be part of a great organization at SAAA and give back to the industry that has been such a blessing!
Scott Milgrom, President Elect President, Signs Now 5 Years in the Multifamily Industry
Barbara Savona Sprout Marketing 13 Years in the Multifamily Industry
Mary Tranchell, Vice President Vamvoras, Ltd. 19 Years in the Multifamily Industry
Nicole Plummer CORT 5 Years in the Multifamily Industry
I truly enjoy the people in the industry and see that the apartment industry truly has an impact on the area around it! It was a group where I felt like I could make a difference or use my company to help others along the way. You can’t do that being a Chamber member!
I was invited to be part of the PSC in 2010
SAAA brings a tremendous value to all of its members. PSC is instrumental in putting together events that bring members together to network and collaborate. It’s an honor to be part of this team!
I wanted to serve on the PSC to make a positive contribution by working with a constructive team that encourages vendor participation within the organization to further our mutual goals and to promote our vendor partner’s interests in the community and within SAAA.
Liz Johnson, Secretary Alamo City Recovery 9 Years in the Multifamily Industry
Jason Hall Pathfinder Insurance Group 14 Years in the Multifamily Industry
April Chapman, CAS The Liberty Group 15 Years in the Multifamily Industry
Matt Lusk, Past President Impact Floors 23 Years in the Multifamily Industry
Emery Johnson Phoenix Recovey Group 9 Years in the Multifamily Industry
David Walker, Past President Past President Gratr Landscapes
I serve on the PSC because I am committed to the success of the SAAA. Being able to work with wonderful people to help plan amazing events that benefit all members of the association is truly amazing.
I serve on the PSC to be involved and give back to my industry and assist fellow Associate members in growing their business.
I decided to serve on the PSC because I enjoy working with people who share the same aspiration as I do in order to make every effort to add value to this association.
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Holly Stuckey Apartment Finder 28 Years in the Multi-family Industry
January/February 2013 | www.saaaonline.org
I choose to serve because this is more than just a career, it’s an opportunity to build lifelong friendships.
2013
San Antonio Apartment Association
association staff Teri Bilby Executive Director
Darlene Willis Director of Membership
Over 20 Years In the Multifamily Industry
15 Years In the Multifamily/Non-Profit Industries
Joined SAAA Staff in January 2008
Joined SAAA Staff in February 2012
Kimberly Pipes Director of Communications
Amy Sanchez, CMP Director of Programs & Events
Oversees all management functions of SAAA including staff and direction of all activities as prescribed by the Board of Directors. Liaison to IRO Committee.
24 Years In the Multifamily Industry
Joined SAAA Staff in March 2011
Responsible for Residence Magazine, Annual Directory, SAAA Website, Weekly Update, Social Media, Graphic Design, Photography, and Marketing Materials for SAAA. Liaison to Communications and Community Relations Committees.
Jennifer Feeler, M.A. Director of Education 10 Years In the Multifamily Industry
Joined SAAA Staff in November 2002 Left for a brief time but missed us so much, she came back in Sept. 2010! Responsible for all education programs, PEP Program, Designations and the SAAA Online University. Liaison to the Education, Outreach and Community Relations Committees.
Becki Perez-Clark, CPA Director of Finance & Operations 26 Years Accounting Experience Joined SAAA Staff in August 2010
Responsible for accounting and finance functions including financial reporting, budgets, forecasting, cash management and accounts payable. Liaison to the Budget and Finance Committee.
Responsible for membership activities including recruitment of new members and retention of existing members. Liaison to the Membership, Ambassador, Buddy and Community Relations Committees.
12 Years of Hospitality Industry Experience
Joined SAAA Staff in August 2012 Amy also serves in our Armed Forces!
Responsible for planning, implementation and execution of all SAAA programs and events. Liaison to the PSC Council and Programs Committee. Earned designation of Certified Meeting Planner.
Debbie Humes-Maldonado Executive Assistant 14 Years In the Multifamily Industry
Joined SAAA Staff in March 1999
Responsible for invoicing, database management, accounts receivable, collections, finance support and various administrative duties.
Rose Espinoza Administrative Coordinator 20 Years in the Service/Hospitality Industry
Joined SAAA Staff in July 2012
Provides Director support for various administrative duties while providing VIP-level customer service to all callers and guests. Coordinates mail, prepares deposits and fills all click orders.
Hector Morales, Jr., M.P.Aff. Director of Government Relations 15 Years of Governmental Experience
Joined SAAA Staff in November 2012 Responsible for development and implementation of association government relations activities and involvement. Coordinates all aspects of political involvement including fundraising, grassroots programs and election activity. Liaison to Government Affairs Committee.
www.saaaonline.org | January/February 2013
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Friday, January 25, 2013 National Shooting Complex 5931 Roft Rd., San Antonio, TX 78253 12:00-5:00 p.m.
Participant Check-In 11:00 a.m. - Lunch included!
$150 PER SHOOTER - Cost includes:
Gun, ammo, protective eyewear, ear plugs, tournament play, lunch, drinks and post-event snacks
Not interested in shooting? No problem. Spectators encouraged. For $50 you are invited to have lunch and watch the event. 11:00 a.m. - Participant Check-In 11:30 a.m. - Lunch served 12:00 p.m. - Shooting begins 4:00 p.m. - Shooting ends 5:00 p.m. - Mixer at the Club House
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January/February 2013 | www.saaaonline.org
Sponsorships are available! Go to www.saaaonline.org and click on the Events/ PAC Clay Shoot page for more information.
DATE: TIME: COST:
February 28, 2013 6:00 p.m. Dinner & Ceremony $35 per person (pre-registered) $40 per person after February 21, 2013 $45 at the door LOCATION: The Venues at Valero
Go to www.saaaonline.org to register. www.saaaonline.org | January/February 2013
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Thank you
to all our generous Blue Santa helpers that gave of their time, toys and resources this year. You made so many special children happy!
Operation Blue Santa 2012! 24
January/February 2013 | www.saaaonline.org
Regional Manager of the Year KIMBERLY MADER Greystar Real Estate Services
Manager of the Year REYANNE SCHMIDT The NRP Group
Leasing Professional of the Year TARA BURCH Greystar Real Estate Services
Maintenance Professional of the Year LUIS GUZMAN Simply Better Rentals
Professionals of the Year www.saaaonline.org | January/February 2013
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Property Built Between 1970-1979 THE PLACE AT COMMERCE United Apartment Group
Property Built Between 2000-2010 LEGACY HEIGHTS Embrey Management Services
Property Built Between 1980-1989 SUNSET CANYON PPA Real Estate Management
Affordable Housing – Prior to 1991 BRIGADOON United Apartment Group
Property Built Between 1990-1999 INDIAN HOLLOW APARTMENTS Churchill Forge Properties
Affordable Housing – 1991-2010 HEMISVIEW VILLAGE Lincoln Property Company
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January/February 2013 | www.saaaonline.org
Senior Housing Prior to 1991 CHRISTIAN VILLAGE APARTMENTS RC Management
Renovated 2000 to present TRAILS OF WESTLAKES Simply Better Rentals
Senior Housing 1991 - 2012 THE MIRABELLA The NRP Group
Newly Constructed Property CEVALLOS LOFTS The NRP Group
Renovated Prior to 1991 VISTA DEL REY APARTMENTS Falkin Platnick Realty Group, Inc.
www.saaaonline.org | January/February 2013
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Special Awards... Instructor of the Year HEATHER COTTEN For Rent Media Solutions
Top Recruiter of the Year CRYSTAL HOFSTETTER Resource Residential
PSC Member of the Year DELFINA AQUILAR Appliance Warehouse
PSC Horizon Award SCOTT MILGROM Signs Now
TAA Olin Steele Nominees NANCY PAYNE, For Rent MATT LUSK, Impact Floors
Super Star Award BOBBY BRIDWELL Arbor Carpet
Super Star Award HEATHER CHESHIER Redi Carpet
Super Star Award MIKE RUST Shelter Corporation
Super Star Award KIMBERLY PIPES SAAA Staff
Super Star Award JODY MARQUEZ Implicity Management
2012 President’s Award DAVID FRITSCHE Law Offices of David Fritsche
2012 President’s Award DONNA SCHMIDT Fogelman Management
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January/February 2013 | www.saaaonline.org
n a l p p e p e h t
Professional Education Program
$AVE MONEY WITH PEP! A $525 investment for a property with more than 200 units = $6,500 of education! (based on an average of 3 people per property, per class)
A $399 investment for a property with 100-200 units and a $199 investment for a property with fewer than 100 units = $2,100 of education! (based on an average of 1 person per property, per class)
To view the 2013 PEP Brochure, go to www.saaaonline.org/Education/PEP
education IN MOTION
EDUCATION
Contact Director of Education, Jennifer Feeler for more information about the Professional Education Program! 210.692.7797 www.saaaonline.org | January/February 2013
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e n i l On s e s s cla COURSE TITLES: Improving Time Management Skills Inspiring the Leader In You - Leadership 101 Bed Bugs 101 Coaching for Development Customer Service and the Maintenance Team Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult People - Supervisor Version Don’t Let Mold Get Old Fair Housing and the Maintenance Team
Only $58 Members & $68 Non-members
Improving Time Management Skills Marketing With Little to No Money Preventive Hiring Setting the Appointment The Art of Building Traffic The Art of Resident Retention
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January/February 2013 | www.saaaonline.org
Contact Director of Education, Jennifer Feeler for more information about the Online Classes! 210.692.7797
NALP
CAPS
National Apartment Leasing Professional
Certified Apartment Portfolio Supervisor
Leasing professionals are the first people prospective residents meet, and often their only impression of the property staff. This course is designed to teach these professionals skills to help them become top producers.
Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. To obtain a CAPS designation you must: have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience; successfully complete the five courses listed below (which total 40 hours); and, meet all examination requirements, within 24 months of declaring your candidacy for CAPS.
The NALP course includes: • Keys to Success in Leasing • Telephone Presentations • Leasing and the Internet • The Leasing Interview • Leasing Demonstration and Resolving Objections • Rental Policies and Procedures • Legal Aspects • The Market Survey Presentation
CAM Certified Apartment Manager The on-site manager is a vital link between apartment residents and the community owners and investors. The manager must provide satisfactory accommodations for the residents as well as a strong bottom line on the owners investment. That’s why an increasing number of owners and investors are seeking NAA-designated CAM, Certified Apartment Managers, to fill their staffing needs. Established in 1972, and recently updated, the CAM program teaches students: Management of Residential Issues, Legal Responsibilities, Risk Management, Human Resource Management, Fair Housing, Marketing, Property Maintenance for Managers, Financial Management, and Community Analysis For over 30 years the CAM program has been in place to educate and professionalize the rental housing manager.
CAPS training covers: Legal Responsibilities and Risk Management; Financial Management; Property Performance Management; Property Evaluation and Due Diligence; Effective Leadership
CAMT Certified Apartment Maintenance Technician Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program. CAMT Training includes seven courses: The three non-technical courses consist of online learning followed by online practice scenarios; the five technical courses consist of hands-on
classroom training followed by online practice scenarios. Non-Technical Courses: • Inside the Apartment Business • People, Projects and Profits • The Future of Air Conditioning Technical Courses: • Electrical Maintenance & Repair • Plumbing Maintenance & Repair • Heating, Ventilation & Air Conditioning (HVAC) Maintenance & Repair • Appliance Maintenance & Repair • Interior & Exterior Maintenance & Repair
CAS Certified Apartment Supplier Suppliers are important liaisons to the multi-family housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. Held in conjunction with the CAM course, CAS students will learn: Management of Residential Issues; Risk Management; Financial Management and choose from the following list of electives: Legal Responsibilities; Human Resource Management; Fair Housing; Marketing; Property Maintenance for Managers. CAS is designed for Vendor members who want to increase their industry knowledge and get a better understanding of their multi-family housing customer’s needs. There are no pre-requisites to register for CAS, and supplier members are encouraged to join their industry peers and enroll today.
Contact Director of Education, Jennifer Feeler for more information about the Designation Programs! 210.692.7797
www.saaaonline.org | January/February 2013
education IN MOTION
Designations!
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CALENDAR 2
JANUARY 10 –Grassroots Marketing 15 – Growing Epidemic...Hoarders 22 & 24 – Electrical Maintenance Technician (EMT) FEBRUARY 5 – Nuts & Bolts of Selling 12 – Leasing Boot Camp 21 – Decorating on a Dime MARCH 5 – CAM starts 19 – Rental Housing Laws (Redbook Refresher) 20 & 21 - Certified Pool Operator 26 – Taking Your Career to the Next Level APRIL 5 – CAPS starts 9 – Leasing Boot Camp 16 – Rape & Safety Awareness 23 & 26 - Electrical Maintenance Technician (EMT) MAY 2 – Pool Rules 14 - Fair Housing 14 & 15 – Certified Pool Operator 23 – Raising Rents/Increasing Revenue JUNE 11 – Budget Basics - Writing Owner & Variance Reports 18 & 20 - Electrical Maintenance Technician (EMT) 25 – NALP starts 27 – Learn from the Top Dogs 2
JULY 9 – Leasing Boot Camp 16 – Excel & Outlook Training 23 – Fair Housing for Maintenance 30 - Media & Public Relations for On-sites and Supervisors AUGUST 6 & 7 – Certified Freon Recovery 15 – Show Me the Money! (Collections) 21, 22, 23 – CAMSLAM 28, 29, 30 – CAMSLAM SEPTEMBER 5 – Building Loyalty Like Gaga! 24 – Crime Prevention 27 - IROP Starts OCTOBER 10 – Love the One You’re With (Resident Retention) 15 & 17 – Electrical Maintenance Technician (EMT) 29 – Fair Housing NOVEMBER 7 – Social Media & Managing Your Online Reputation 12 – Leasing Boot Camp 21 – Legalease DECEMBER 3 – Managing Employees for the On-site Manager Highlighted Classes are FREE for PEP!
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February Event SPEAKEASY & CASINO NIGHT Join us
Thursday, February 28th
at The Venues at Valero 8:00 - 11:00 p.m. for an unforgettable evening of fun! Free admittance for on-site personnel, owners and management companies!
Contact amy@saaaonline.org for sponsorships and information.
www.saaaonline.org
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MEMBERSHIP For questions regarding your membership, visit www.saaaonline.org
Join us in welcoming our
NEW MEMBERS to SAAA! VENDOR MEMBERS: 3 Men Movers Mitch Gonzalez 6853 S W FWY Houston, TX 77074 (713) 333-6683 3menmovers.com AAA Landscape Mark Lucie & David Hall 10930 Wye Drive San Antonio, TX 78217 (210) 650-0909 Aaalandscape.com
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FL Magic Construction Ora Y. Diskin 3475 N Country Club Drive Box 709 Aventura, FL 33180 (786) 212-5737 Fl-magic.com Flowmaster Plumbing and Drain Cleaning Pete Escobedo 210-669-8165 Flowmasterplumbingsa.com
ABC Supply Co Inc. Monty Hooper 314 Nolan San Antonio, TX 78202 (210) 227-5322 Abcsupply.com
Law Offices of Brian P. Cweren Brian P. Cweren 3311 Richmond, Suite 305 Houston, TX 77098 (713) 622-2111 myapartmentlawyer.com
Daver’s David Valderrey 6709 Biscay Harbor San Antonio, TX 78249 (210) 995-5550 Daversappliances.zoomshare.com
ScentAir Melisa Witherspoon 14301-G South Lakes Dr. Charlotte, NC 28273 (210) 831-6986 Scentair.com
Eco Clean Hector Ochoa 109 Mecca Dr San Antonio, TX 78237 (210) 540-2044 Ecocleancarpetsa.com
Spears, Dewitt & Hall Kramer D Spears 4115 Medical Drive Suite 410 San Antonio, TX 78229 (210) 892-2221 sdhglobal.com
First Global Response Frank L. LeBlanc 1633 Babcock Rd #425 San Antonio, TX 78229 (210) 892-2294
The Paint Drop, a Valspar Division Oscar Gonzalez 1019 Gazania Hill San Antonio, TX 78260 (210) 468-1782
January/February 2013 | www.saaaonline.org
Top Gun Security and Investigations 85 NE Loop 410, Suite 313 San Antonio, TX 78216 (210) 841-5714 topgunsecurityservices.com OWNER/MANAGEMENT MEMBERS : Campus Advantage-Tobin Lofts Renee Cavazos 1300 San Pedro Ave San Antonio, TX 78212 (512) 484-7316
Texas Group Holdings Inc Ted Jeries 2470 Stearns St #159 Simi Valley, CA 93063 (805) 520-7777
KAM Servicing Marian Marias 2323 Buena Vista San Antonio, TX 78207 (210) 614-9445
Tora Enterprises, LLC Joanne Szewc 7406 Steeple Dr. San Antonio, TX 78256 (210) 441-8133
Landbridge Partners LLC Geoff Bley 70 N E Loop 410, Ste 570 San Antonio, TX 78216 (210) 807-0288
Virtu Property Management Vanessa Ballas 4822 Gus Eckert Ln. San Antonio, TX 78240 (210)694-0874
Madera Residential Jeffery F. Lowry 5214 68th St Suite 402 Lubbock, TX 79424 (806) 798-0888 No Bu Bulverde, LP Janet Hager Smith 3740 Copperfield Pl. Ste. 200 Bryan, TX 77802 (979) 731-1800 Godfreyresidentialgroup.com
MEMBERSHIP 2013 AMBASSADOR SURVEYS
BUDDIES!
PROPERTIES! Be on the look-out for new Ambassador Surveys coming your way in 2013! Your friendly Ambassador Committee Members will be coming by your property to ask you to fill out the new survey. If you have any questions or would like to request for an Ambassador to stop by, contact darlene@saaaonline.org.
NEW MEMBER SPOTLIGHT WELCOME TO THE SAAA FAMILY!
Precision Life Safety Services, LLC is a fire alarm company in San Antonio, TX. We are excited to be a part of San Antonio Apartment Association and hope to build long term relationships with the other members. We understand that SAAA is an invaluable resource that can help our company flourish. Precision Life Safety Services started out by designing and installing fire alarm systems for other fire alarm companies and general contractors. After achieving success in design and installation we decided to branch out into testing, inspection and monitoring. By offering affordable and experienced inspection, testing and monitoring we now have a strong customer base including multi-family property customers. A fire alarm system is often forgotten and neglected until something happens. If that something is a fire and the fire alarm system is not operating properly then a property owner can increase their exposure to liability claims and government fines. Please contact David if you have a questions or problems with your fire alarm system.
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MEMBERSHIP DRIVE Membership Drive - Success in Motion! January 24 - March 7, 2013
This contest is for you! You meet people every day at work – are they members? Could they benefit from membership? Could you help them grow their business?? Yes and Yes! Membership in SAAA is the best way for vendors to expand their business with the Apartment Community.
Earn $25 for each new member you recruit!
Need some help with your recruitment? Don’t hesitate to contact Darlene@saaaonline.org She’ll work to help get you that $25!
Top Individual Recruiter earns $500! Top Team earns $500! “I earned over $500 during last year’s drive! I meet people during work and it was easy to give them a packet of information and tell them about all the networking opportunities” Michelle Rodriguez, Apartment Guide – 2012 Spring Drive, Top Recruiter “People come into the office all the time. It only takes a minute to show them the Directory, Magazine and hand them a packet of information or even direct them to the website. I earned over $300 during last year’s drive and had fun at the meetings.” Crystal Hofstetter, Resource Residential – 2012 Spring Drive, 2nd place Recruiter
Contact Darlene@saaaonline or check saaaonline.org for meeting dates and more information.
MEMBERS USING MEMBERS New 2013 M.U.M. Challenge! Who says there isn’t such a thing as a free lunch?
Congratulations to Ventana Apartments!
They won a catered lunch from Perico’s for their entire staff! “In the SAAA Directory Buyer’s Guide Section We highlight the members that we use and refer to it all year long.” – Dawn Ramsey, Ventana Property Manager • Easiest contest ever!! Send in the list of SAAA vendors that you have used in January and February. • Not sure which vendors are SAAA members? (shame on you!) That’s OK, we’ll go through your list for you. • If your property uses the most SAAA members – lunch is on us! • There are two categories : properties with over 200 units and properties with 200 units or less.
Send in your lists by MARCH 15th to Darlene@saaaonline.org or contact for more information.
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GOVERNMENT AFFAIRS HECTOR MORALES, JR., M.P. AFF. DIRECTOR OF GOVERNMENT RELATIONS | SAN ANTONIO APARTMENT ASSOCIATION
Welcome to the governmental affairs corner! For those of you who I have not had the pleasure of meeting, allow me to introduce myself, my name is Hector Morales and I am your new SAAA Director of Governmental Relations. I came on board merely three weeks ago, from the day that I’m writing this, and it’s been amazing! The members and staff I have gotten to know in this short time are simply wonderful and have proven to have a wealth of invaluable information regarding our multi-family rental housing industry. I have quickly learned that SAAA is by far one of the top organizations in Texas, but I already knew that, why do you think I wanted to work at SAAA to begin with!? About me: I have over 15 years experience in this nation’s great policy-making system. I have worked at every level of government, from the local to the state, and lastly federal. I have honed my skills at bringing people together and making policy work, for all people involved, especially those who I represent. I am very familiar with the intricacies of the language of laws and regulations, I’ve written some myself. Further, I have relationships throughout the governmental and political world, which proves to be very helpful when you need someone on your side! I want you to know that my door will always be open to all of you, please call me, email me or simply stop by and let me know what’s on your mind (my contact information is below). We have to stay in good communication to be prepared to address any of our industry’s concerns
that rapidly come our way. Now let’s talk about what has been happening recently in the governmental relations arena.
Local - San Antonio At our San Antonio City level I had about a five-second scare when I learned that city staff was recommending to remove multi-family rental-only developments as projects that would qualify for some of the city’s enticement tools, in this case tax-abatements. I immediately thought, “Why that’s simply unfair targeting by the city officials;” but alas, they simply wanted to remove multi-family rental—only developments from that specific 2013 Tax Abatement Guidelines because this group is already qualified under the Center City Housing Incentive Policy. Whew! It’s important to note that mixed-use developments, developments which would have housing plus commercial development, will still qualify under the 2013 Tax Abatement Guidelines.
Texas Legislature It is count-down time for those of us in the Texas policy-making world, there are, from the date that I’m writing this article, 43 days left before the Texas Legislature reconvenes for its 83rd session. The Legislative Session begins on January 8th and this session will have new faces: of the 150 House of Representatives, there will be 39 newly elected; and of the 31 Senators, there will be 5 newly elected. Having and maintaining relationships with all of these officials is crucial for our industry and I’d like to encourage you to let us know if you personally know any of the newly elected officials in your area. One of the biggest concerns we will be assisting Texas Apartment Association (TAA) with this session is one affecting
Eviction Laws. The Legislature passed a law in 2011 which did away with small claims courts, and has left laws which were under the purview of the small claims courts in limbo, at least until a task force, the Supreme Court Advisory Committee, decides who, which courts, will handle those laws, including eviction laws. TAA has been, and will continue, to fight to ensure that during this process no changes which would negatively impact our members take place regarding eviction laws. I would like to invite and strongly encourage you to join us on our SAAA Legislative Day on February 20th. This will be a trip to the Capitol in Austin and it’s a great opportunity to show our strength to our Legislative Representatives, and to let them know our concerns and priorities. You will get to meet with legislators and their staff, these are the movers and shakers, and more importantly, they are those who determine every state policy that affects each and every one of us in Texas! So please contact us to join our bus trip to Austin! Lastly, please sponsor and/or register for our first ever PAC Clay Shoot event on January 25th. It promises to be a whole lot of fun and a whole lot of excitement! You know you want to! Come join us! That is all I have for you for now; but know that I will be asking for your input, not only for your suggestions and recommendations but also for your personal involvement as we address concerns that pop up along the way. Contact Information: hector@saaaonline.org 210-692-7797 office
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PAC INVESTORS 2012 38
Thank you Thank you Aaron Koch Aimee Anderson Alan Ross Albert J. Kessler Alfonso Garcia Allyson McKay Amber Edwards Amy Sanchez Andrea King Andrea Villarreal Andrew Montez Anjelina Rodriguez Anna Vega Anthony Moore Anthony Rodriguez Anthony Whitaker Antonio Salazar April Chapman April Hofmann Armando Escalera Perez Becky Garza Bernie Sandoval Billy Griffin Blanca Garcia Bree Pelleter Brenda Austin Brian Acoms Brian K. Sills Brian Levy Brittney Sullivan Bruce Pelletier Carolyn Rowan Casey Cornwell
Cathie McCoy Celine Williams Charissa Widby Charlie Guzman Cheree Allee Chris Silva Chris Stephens Chuck Jackson City View LP Colm O Cleirigh Curtis Brown Cynthia A. Ash Cynthia Fuentes Dan Markson Danny Menchaca Darlene Willis Darrell Mikeska Darrell Schmidt Dave Marcincowski David Evans David Fritsche David Gonzalez David Jones David Moreno David Walker Dawn L. Neuman Debbie Andrada Debbie Wiatrek Debra Guerrero Debra Sulzer Delfina Aguilar Dina Gorzell Dominick Alongi
Don Rowan Donna Schmidt Ed Greene Eddie Cedillo Eileen Mendoza Eleni Hurley Eliot Garza Elizabeth Cabello Elizabeth Johnson Elizabeth Villarreal Ena Fucich Evangelica Hurley Gilda Garcia Ginger L Ernewayn Ginger Miller Green Court LLC Heather Cotton James R. Smith Janice Hanigan Jason Hall Jenn Duran Jennifer Feeler Jennifer G. Duran Jennifer Hale Jennifer Mulligan-Morales Jessica Kelly Jill Welborn Jim J. Vetter Jody Marquez Joe Anthony Guerrero John Conti John Corr John M. Frazer John Salazar
Thank you
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Marietta J. Hill Mark Adkisson Mark Hurley Martha J. Davis Mary Aguirre Mary Hernandez Mary Tranchell Matt Lusk Matthew Smith Megan Garcia Mike Karol Mike Perrenoud Mike Rust Nancy Payne Nicholas J. Dimotsis Nicole Plummer Nicole Zimmerle Nobie Ann Saenz Noble Glenn Oscar Avila Oscar Flores Patrick Hurley Paul Camarco Peter F. Collaros Rebecca Perez-Clark Renetta Quintana Reymundo Ornks Rhonda Lesley Richard A. Hambrick Richard Mendoza Rita Hernandez Robert Garcia Roberta Quintana Rodolfo Cruz Roy LaQue
Russ Blancken Russ Rubin Ryan Juarez Ryan Wilson Scott Milgrom Sean Hurley Sergio Miranda Sharrich R. Scott Stacy L. Cotton Stacy Perlinger Stan Johnson Stephanie Voight Steve Ross Sunny Giarrita Tammy Leeper Taylor Brown Temple Hale Teri Bilby Terry Bodiford Tiffany Koch Tim Croft Timber Ridge LLC Tom McKeon Tony Rodriguez Travis L. Harlan Valet Waste, LLC Vanessa Rangel Veronica Martinez Victor Benavides William T. Leach
PAC INVESTORS
John Valero Jorge L. Baldor Jose Padilla Joseph Dziadon Joseph Gonzales Juan Carlos Suarez Juan Montelongo Julia Emerson Julie Highsmith Kathie Cadena Kelley Liserio Kelly Shipley Kenny Rose Kimberly Mader Kimberly Pipes Kitzie Aguilar Kristin Muse Laura Delgado Lauren Firestone Lee Moerbe Leobardo Delarosa Leonice Sauze Leslie Medlock Liam Hurley Lilly Caulfield Linda Izaguirre Lisa Grove Lisa Marie Vargas Liz Cabello Liz Johnson Lodge on Perrin Creek LLC Louie Lopez Lynn Snyder Mandy A. Jones Maria O’Cleirigh
2012
Thank you
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What is Maintenance Mania速? Maintenance Mania速 is a national program offered by NAA and presented by HD Supply (HDS), in which maintenance technicians compete against each other in various skill-based games. Each NAA local affiliate has the opportunity to have their maintenance technicians compete individually to win various local awards and a chance to compete at the National Championship held at the annual NAA Education Conference & Exposition.
DATE: TIME: LOCATION:
March 23, 2013 12:00 - 5:00 p.m. Helotes Fairgrounds
Online registration opens January 26, 2013 at www.saaaonline.org Sponsorships will be available - contact amy@saaaonline.org
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2013
CHILI COOK-OFF DATE: TIME: COST: LOCATION:
March 23, 2013 3:00 - 7:00 p.m. $25 per person (pre-registered) $30 at the gate Helotes Fairgrounds
Online registration opens January 26, 2013 at www.saaaonline.org Sponsorships will be available - contact amy@saaaonline.org
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industry experts BG Staffing................................................10
Meyer Smith, Inc.......................................11
Century A/C Supply.....................................9
North & South Pool Service........................13
Coinmach.................................................10
Phoenix Recovery Group..........................13
Crime Clean of Texas................................11
Pro-line Pavement Maintenance................7
Dixie Carpet Installations, Inc...................13
Rasa Floors & Carpet Cleaning.................48
Duracity Painting........................................9
Rob Roudabush Photography...................13
FSI Constructrion.......................................13
Roto-Rooter...............................................12
Foundation Specialists..............................13
San Antonio Water Systems (SAWS)..............8
Horton Horticulture....................................12
Shweiki Media...........................................46
HSR Construction, Inc............................5, 12
Signs West.................................................12
Mac-Gray...................................................6
TPI, Inc......................................................47
Maintenance Supply Headquarters..........11
UCS...........................................................13
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7525 Babcock Road San Antonio, Texas 78249
PRSRT STD AUTO U.S. POSAGE PAID SAN ANTONIO, TEXAS PERMIT NO. 1935