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RESIDENCE The SAAA MAGAZINE San Antonio Apartment Association

May/June 2013

In This Issue... • • • • •

Maintenance Mania Competition Winners and Photos Cook-off Winners and Photos Pre-Fiesta Mixer Photos Guidelines On Submitting An Insurance Claim...Questions to Ask Pool Safety...Properly Testing Your Emergency Pool Phone

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Maintenance Mania 2013!




From Renetta Quintana, NRP

7 PSC PRESIDENT’S MESSAGE From Delfina Aguilar, Appliance Warehouse

11 EDUCATION CLASSES Save the date for these amazing classes!


22 MAINTENANCE MANIA Photos and winners at the event!

26 CHILI COOK-OFF Photos and winners at the event!

22 MAINTENANCE MANIA/COOK-OFF March 23, 2013 - Helotes Fairgrounds

30 INDEPENDENT RENTAL OWNERS Guidelines on Submitting a Claim

34 PRE-FIESTA MIXER Photos from the evening event

36 POOL SAFETY Is your community prepared?

39 MEMBERSHIP Welcome our new members

42 TAA UPDATE TAA honors award winners

43 NAA UPDATE Register for the 2013 NAA Conference

34 PRE-FIESTA MIXER April 11, 2013 - La Hacienda de los Barrios

SAAA STAFF Executive Director | Teri Bilby Director of Communications | Kimberly Pipes Director of Education | Jennifer Feeler

San Antonio Apartment Association

7525 Babcock Road, San Antonio, TX 78249, 210.692.7797 or 877.306.4108, Fax 210.692.7277 or 877.316.1984; Mission Statement: The San Antonio Apartment Association offers the support and opportunity for owners, managers and suppliers of the rental housing industry to relate, exchange ideas and experiences, and establish high standards. The Association serves as a professional, unified voice to address common issues affecting our industry and community at the local, state and national levels. The Association maximizes resources to provide our members with benefits such as access to quality educational programs, information through research and legislative involvement, and the enhancement and growth of professionalism within our industry while serving the community.

“The Residence” Magazine is published bi-monthly by the San Antonio Apartment Association, Inc. Circulated free to members. Entire contents are the © Copyright 2012 of the San Antonio Apartment Association, Inc., all rights reserved. The San Antonio Apartment Association, Inc., expressly reserves the right, in its sole discretion, to reject advertising which may subject the San Antonio Apartment Association, Inc., to liability under statutory or common law. Contributed material does not necessarily reflect the views and opinions of the San Antonio Apartment Association. Printed at Shweiki Media on FSC Certified Paper (www.fscus. org/paper).


May/June 2013 |

Director of Finance & Operations | Kevin Brown Director of Government Relations | Hector Morales, Jr. Director of Member Services | Darlene Willis Director of Programs and Events | Amy Sanchez, CMP Executive Assistant | Debbie Humes-Maldonado Legal Counsel | David Fritsche 210.227.2726 |


PRESIDENT-ELECT Mike Rust, CAPS Shelter Corporation

VICE PRESIDENT Matt Lusk Impact Floors

PAST PRESIDENTS Kelley Liserio - HomeSpring Residential Services Donna Schmidt, CPM - Fogelman Management Group DIRECTORS AT LARGE Julie Agne-Highsmith, CAM - Embrey Management Services Steve Colella, CPM - McDougal Properties Amber Edwards - Resource Residential Selina Lazarin - Westdale Asset Management Jody Marquez - Implicity Management Ben Ross - BNP Investments Steve Ross - Bob Ross Realty Debbie Wiatrek - Capstone Real Estate Services Celine Williams - Alpha-Barnes Real Estate Delfina Aguilar - Appliance Warehouse Scott Milgrom - Signs Now Mary Tranchell - Vamvoras Plumbing Liz Johnson - Bexar Towing April Chapman, CAS - The Liberty Group

TREASURER Allyson McKay, CPM Lincoln Property Company

SECRETARY Cheree Allee Greystar

PSC PRESIDENT Delfina Aguilar Appliance Warehouse

TEXAS APARTMENT ASSOCIATION President - Scott Wilder, CAPS Vice President at Large - Mark Hurley Delegates - Kelley Liserio, NCP; Matt Lusk; Allyson McKay, CPM; Renetta Quintana; Mike Rust, CAPS; Donna Schmidt, CPM; Mark Hurley Alternates - Delfina Aguilar; Cheree Allee; Steve Ross; Marc Ross; Nancy Payne, CAS ______________________________________________________ NATIONAL APARTMENT ASSOCIATION Chairman - Alexandra Jackiw, CAPS, CPM Regional Vice President - Mike Clark Delegates - Kelley Liserio, NCP; Allyson McKay, CPM; Renetta Quintana; Steve Ross, NAA IRO Chair; Mike Rust, CAPS Alternates - Cheree Allee; Donna Schmidt, CPM; Marc Ross, NAA Treasurer; Teri Bilby

PRODUCT SERVICE COUNCIL President - Delfina Aguilar - Appliance Warehouse President-Elect - Scott Milgrom - Signs Now Vice President - Mary Tranchell - Vamvoras Plumbing Secretary - Liz Johnson - Bexar Towing April Chapman, CAS - The Liberty Group Emery Johnson - Phoenix Recovery Group Barbara Savona - Sprout Marketing Holly Stuckey - Apartment Finder Nicole Plummer - CORT Jason Hall - Pathfinder Matt Lusk - Impact Floors David Walker - Gratr Landscapes LIFETIME BOARD MEMBERS Barbara MacManus, CAM, CAPS, CPM, Mac Real Estate Bob Ross, Bob Ross Realty (Dec.) | May/June 2013



First, let me say THANK YOU! Our first quarter of 2013 has been a huge success with all our members participating in all areas to help move our association forward. A few successful highlights from our first quarter of 2013: • Our 1st Ever PAC Clay Shoot was a success! We were able to raise $4,000 towards our PAC Initiatives getting us one step closer to our $50,000 goal for 2013. What a great time and great opportunity to grow our PAC Funds, PAC Investors and bring more awareness to our members of the importance PAC plays in our day-to-day business operations. • Calling all PAC Investors it’s time to renew for 2013! Plus, we want NEW PAC Investors!!! It’s easy to join, contact Hector Morales at SAAA to be an investor for as low as $29. • On Legislative Day we were able to represent our industry with over 72 attendees, by far the largest representation of any city. Our supporters believe in supporting or opposing legislative issues that can strongly impact our business as we strengthen our voice to Legislative Representatives. • NAA Assembly of Delegates attended Capitol Conference in Washington DC to continue to take our message of “Taking Political Involvement to the Next Level.” • Membership Drive successfully recruited 51 new members! We still have an opportunity to bring in new members for our association through year end reaching our goal of 85 new members for 2013. Please contact or check • The Industry Achievement Awards on February 28th was fantastic, from the skit, all the way to recognizing all our outstanding individuals from select management companies with 478 attendees in the room cheering them on. Congratulations to all the Winners! • Our Speakeasy Casino Night was an unforgettable evening of fun! Thanks to our Product Services Council for making this event a great night to remember! • Maintenance Mania continues to be a success with 72 participants this year! Thanks to all who helped make this event so memorable for our fantastic maintenance teams! Our winner has the opportunity to compete at the National Championship to be held at the annual NAA Education Conference & Exposition.


May/June 2013 |

PRESIDENT’S MESSAGE • Chili Cook-Off with its NASCAR theme immediately following Maintenance Mania, another great event! Thanks to PSC for making this a success! • Community Relations is one step closer to reaching our Heroes for the American Red Cross campaign goal of $25,000. We started with our “The Pit Stop” at Cook-off raising over $1,000 and the kids had a great time! We still have a lot of work ahead of us to contribute to the Heroes SAAA. Our 2nd quarter is just as exciting as the 1st! A few words to remember….. Stay Involved, Participate, Stay Involved, Participate, Stay Involved, Participate... • Our Pre-Fiesta Mixer at La Hacienda de los Barrios in April was a great way to start off Fiesta with our 1st Ever “SAAA Feo” & SAAA Queen. • Our Leadership Lyceum Program started our first class for 2013 in April. We are continuing to identify and cultivate our future leaders for SAAA. We continue to focus on our future leaders and growing committee involvement. • SAAA PAC Business Exchange in May at Granberry Hills is getting us closer to our $50,000 goal with our PAC Investors. • Our 1st Ever PAC Poster is now on sale for only $29! Purchase your poster and instantly be a PAC Investor & enjoy quotes from our member’s experiences of “You know you have been in property management too long when….” • Government Affairs is getting ready to work on City Council Races in May. Contact Hector Morales for information on helping us support our candidates at polling stations around the city on Election Day. • Join the fun at our June Member Mixer at Mi Casa Tamales in Boerne. Thanks to everyone who has increased their level of involvement to help us achieve our plan of work for 2013. For more information on how to get involved, join, and serve on a committee please visit our website, Remember, Stay Involved, Participate, Stay Involved, Participate, Stay Involved, Participate... Continuing moving forward our…….Success in Motion!

Renetta | May/June 2013



The first quarter of 2013

has quickly passed us by, but not without the fun and excitement of two amazing events. In February we enjoyed our SAAA Speakeasy Casino Night. Much thanks to our Casino Night chairs: Liz Johnson, April Chapman, Nicole Plumber, and the entire Casino Night committee for putting on such a great event. The event was not only filled with game tables, money wheels, and slot machines, but this year we had the addition of a cash cube and photo booth. We had several attendees who kicked up the level of fun by dressing up in zoot suits and flapper dresses with feather headbands and all. If you were not able to attend this year, please take some time to log onto the SAAA website where you can get a glimpse of what the event is all about and hopefully we will see you there next year. The fun did not stop there. Ready, set, go! Our SAAA Maintenance Appreciation Chili Cook-Off was held on March 23rd at the Helotes Fairgrounds. We had record attendance, with 1000 people who pre-registered, and even more that showed as the sun came out, and the wonderful smell of all the great food flowed through the Spring air. The theme for the Cook-Off this year was NASCAR, and once again people got into the spirit by decorating their booths and wearing their checker print and racing gear. There was a variety of great tasting chili, awesome desserts, and everything you could think of from hot wings to shaved ice to help cool you down. Thank you to our Cook-Off Chairs: Scott Milgrom, Emery Johnson, Jason Hall and their committee members for a wonderful job on another unbeatable Cook-Off. I also want to extend a congratulations to all of our winners! As we roll into the second half of our year, PSC will begin working on our SAAA Annual Expo which will be held on


May/June 2013 |

September 19, 2013 at the Freeman Expo Hall. Booth and Sponsorships for the 2013 SAAA Expo will go on sale live on the SAAA website beginning May, 2013. Don’t be late, be sure to follow the Yellow Brick Road to one of our biggest events of the year. The success of these events would not be possible without the support and dedication of the SAAA Staff. PSC greatly appreciates all that you do and the heart that goes behind all the planning and preparing of each event. You never fail to go the extra mile. Thank you to all the members as well for your participation, commitment and loyalty to SAAA. “Success is the sum of small efforts repeated day in and day out” - Robert Collier, and together we continue to move forward to multiply the success.


2013 PAC Posters Now Available!


Contact to get your poster! | May/June 2013


DIAMOND SPONSORS 210-499-5998 • 210-325-7155 •

210.348.0346 •


210.310.1545 • 210-615-8264 •


210-764-7773 •


May/June 2013 |


800-431-3000 •

210-525-7966 •









210-734-0000 | May/June 2013

9 10

May/June 2013 |

E D U C A T I O N! 3 1 0 2

MAY 3 - Landlord 101 - Online Marketing 14 - Fair Housing 14 & 15 – Certified Pool Operator 17 - Toolbox Lunch 23 – Raising Rents/Increasing Revenue

JUNE 4-7 - CAMT 7 - Landlord 101 - Insurance 11 – Budget Basics - Writing Owner & Variance Reports 14 - Bed Bugs & Beyond! 18 & 20 - Electrical Maintenance Technician (EMT) 25 – NALP starts CAM / CAS class 26 - Toolbox Lunch 27 – Learn from the Top Dogs 2 JULY 9 – Leasing Boot Camp 16 – Excel & Outlook Training 23 – Fair Housing for Maintenance 29-31 - CAMSLAM AUGUST 6-9 - CAMT 15 – Show Me the Money! (Collections) 28, 29, 30 – CAMSLAM Highlighted Classes are FREE for PEP!

Rape & Safety Awareness Seminar - presented by Patricia Stich-Langford

Rental Housing Laws Seminar - presented by David Fritsche | May/June 2013



3 1 0 2 EDUCATION //////////////////




//////////////// //////////////////

Introducing our new...

talk Coming to: Boerne, May 16th Kerrville, July 19th Learn what we currently offer and tell us how we can better serve you! Preview Online University classes, learn about our services, classes, events and more! No charge! 9-10:30 a.m. each day listed above!


May/June 2013 |

Starts June 25th!

$350 per person or $315 for PEP! Contact to sign up today! | May/June 2013


SAAA’s Heroes for the American Red Cross Campaign 2013! Our fundraising campaign runs to June 7th!

Our goal is $25,000! You can donate online at - click on the Red Cross button at the top of the home page. Contact SAAA at 210.692.7797 for more information.


May/June 2013 |

Upcoming Events... JUNE



Member Mixer


Summer Mixer

June 27th - 6:30 p.m.

June 18th - 7:00 p.m.

AUG. 15th - 6:30 p.m.

$15 Pre-registered

$25 if registered after June 14th

Mi Casa Tamales 25930 IH-10 Boerne, TX 78006

$250 Per Lane

Limit 2 Lanes Per Company

$25 Pre-registered

$15 for Spectators

$35 if registered after Aug. 2nd

Bandera Bowl

Dave & Busters

6700 Huebner Road SA, TX 78238

440 Crossroads Blvd. SA, TX 78201 | May/June 2013

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May/June 2013 |


Early Bird Special - Receive 10% off if you sign before 6/30/13! Premium Positions (full-page only) One-time charge Ad Position

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Write in Your MAIN Buyer’s Guide Category (see list)


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Main Category:______________________________________


o p s r

Please have SAAA create my ad for the 2013 Directory

tion a c i un

4 you mm 1 0 o 2 ve ct c Company:


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______ X $35 = __________

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By signing above, I am authorized by my company to invoke this contract by charging the above credit card for the full amount of ad contract, or allowing SAAA to invoice my company for the full amount of the ad contract. I agree to the following terms: • Copy/Materials: Ads must be supplied in a PDF or JPEG format on CD or by email. Ads must meet size requirements and be supplied at 300 dpi with fonts embedded. Ads must be deisgned in CMYK color mode. The advertiser will pay an additional $150 if SAAA is assigned to create the ad, or if the provided ad does not meet the above specifications. If the advertiser is supplying the artwork, it must be submitted by the appropriate production deadline. • AdvertiserCancellation: Cancellations will not be accepted after October 31, 2012. • Publisher Cancellation: SAAA reserves the right to cancel at any time if the advertiser is no longer a member of SAAA, or if the advertiser is more than 90 days delinquent in other SAAA payments. • Terms of Payment: Advertiser agrees to pay for advertising within 30 days of invoice date and no later than December 31, 2012. Any delinquent payment shall bear interest at one and one-half percent (1.5%) per month from due date. • Collections: The advertiser hereby agrees to indemnify SAAA for all expenses incurred to enforce the collection of any amount due under this contract. The advertiser also agrees to pay reasonable legal fees and court costs incurred in such collections. • Copyright: The advertiser agrees to indemnify SAAA against all expenses of any nature arising through the unauthorized use of names or pictures and copyright and/or trademark infringements. • Omissions/Errors: SAAA assumes no liability for omissions or errors and cannot guarantee color, changes or corrections on material received after production closing date.


7525 Babcock Road San Antonio, TX 78249 210.692.7797 Fax 210.692.7277

FOR OFFICE USE: Ad: $______________ Add’l Listings: $__________ TOTAL: $__________ | May/June 2013

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May/June 2013 |

210.389.6024 | May/June 2013

19 20

May/June 2013 |


We have just finished

the first quarter of the year and it has been a very busy and very successful one. I want to thank every one of you who has taken part in making this an amazing first quarter. Our industry has proven that we are a united profession, and we have demonstrated this very clearly to our elected representatives—which is of extreme importance if we are to keep our industry flourishing. The following expresses the busyness and the success. State Legislature The beginning of this year marked the beginning of the 83rd Texas Legislative Session in Austin; and for our industry, this means we have Legislative Day; and let me tell you, it was a huge success! Legislative Day took place on February 20th; it was the first day of Texas Apartment Association’s Legislative Conference in Austin. This day is dedicated to meeting with our state representatives and senators in the State Capitol. It’s a time to express to our elected officials our industry’s concerns and wishes; and to voice support or opposition to any legislation that is making its way through the legislative process. This day also serves as an opportunity to join other industry professionals to discuss concerns and best practices. Our San Antonio multifamily rental housing industry had the strongest showing in all of the state, we had 72 industry professionals make the trip to Austin. Everyone took part in meeting in a group setting with representatives’ offices; and, everyone had a great time, just ask anyone that went on the trip. Congress and D.C. This year’s National Apartment Association’s (NAA) annual Capitol Conference took place from March 10th to the 14th. This conference takes place in Washington, D.C. and is attended by members and affiliate staff from throughout the country. It’s a time for members and staff to connect and discuss legislative items happening locally, statewide and nationally.

SAAA had a delegation of Board Members attend the conference as well as executive director Teri Bilby and myself. We had the opportunity to meet with NAA staff and with members of the NAA Board of Directors. Further, we were successful in meeting with our San Antonio congressional representatives to discuss our industry’s concerns and interests. This was very similar to the State’s Legislative Day, but this was at the national level. These meetings also were a big success. In March I was also able to spend a few days representing SAAA and our industry in the Greater San Antonio Chamber of Commerce’s and the San Antonio Hispanic Chamber of Commerce’s annual SA to DC trip. This is also an opportunity to meet with congressional legislators; but also with federal departments and agencies, and with presidential executive level staff. Further it’s also an opportunity to strengthen relationships with area business leaders, which is always helpful to our industry whenever we find ourselves in need of support for any of our industry’s concerns. City Council Races The San Antonio City Council Races are under way at full speed. There are several races that will be very close: District 3, District 5, and District 8. Our Government Affairs Committee interviewed candidates for each of those races and made recommendations to the SAAA Board of Directors as to which candidates would best represent our industry’s interests. The SAAA Board of Directors endorsed a candidate in each of these districts. Here are the SAAA endorsed candidates: District 3 – Leticia Ozuna; District 5 – David Medina; and District 8 – Rolando Briones. Districts 3 and 8 are poised to be very close races, so your vote will make a difference. In addition, the Board endorsed the following incumbents: District 1- Ivy Taylor; District 2- Diego Bernal; District 4- Rey Saldana; District 6- Ray Lopez; District 7- Cris Medina; District 9- Elisa Chan; and District 10Carlton Soules. Please act on your civic duty and vote; and we strongly recommend that you

seriously consider voting for those candidates/ incumbents whom our Board of Directors has endorsed. SAAA will get involved as an organization and will be recruiting association members to volunteer in these campaigns. If you’d like get involved and take part in any of these campaigns please contact me and I will make sure that you play a role in these races. A few notes: The next Political Action Committee (PAC) event will be the SAAA PAC Business Exchange and Wine Tasting, which will take place on May 14th and is open only to those who register. It’s an amazing opportunity for associate/vendor members to pitch their business in front of decision makers of owner member companies. In September we will hold our SAAA PAC Silent Auction (we brought it back this year after receiving a lot of feedback from our members) during the SAAA Expo. In October we will hold our annual David Guin Memorial Golf Tournament for SAAA PAC, stay tuned for details on that fun-filled and fabulous event. Please keep checking the Government Affairs section of our website for upcoming events, current affairs and issues of interest to our industry. As always, my door is open to everyone if I can help with any concerns or if you have ideas you would like to share. | May/June 2013


March 23, 2013 - Helotes Fairgrounds - Our Maintenance Mania Competitors!


May/June 2013 |

Game Sponsors:

Coinmach (Blinds) FSI Construction (Deadbolt) Gratr Landscapes (Icemaker) Impact Floors (Toilet) Moen, Inc. (Faucet) Moonshadow Finishing (Fire & Carbon Monoxide) Time Warner Cable (Race Car) LPR Cleaning Solutions (Lamp & Ballast)

Management Sponsors: Alpha-Barnes Real Estate Bob Ross Realty Capstone Greystar Implicity Management Kerrybrook Apartments McDougal Property Management NRP Group Resource Residential Shelter Corporation The Lynd Company United Apartment Group Westdale Asset Management

Thank you to our judges and HD Supply! | May/June 2013


Overall Winners: 1st Place:

Jennifer Saunders

2nd Place: Rocque St. Arnaud 3rd Place: Temple Hale


Faucet 1st Place: Jennifer Saunders - Capstone 2nd Place: Chris Luna - HomeSpring 3rd Place: Don Navarro - NRP Group

Fire-CO Safety 1st Place: Roy Martinez - Implicity 2nd Place: Temple Hale - Shelter Corp. 3rd Place: Don Navarro - NRP Group

Blinds 1st Place: Don Navarro - NRP Group 2nd Place: Temple Hale - Shelter Corp. 3rd Place: Andrew Monez - Shelter Corp.

Key Control 1st Place: Jennifer Saunders - Capstone 2nd Place: Christian Mireles - HomeSpring 3rd Place: Rodolpho Cruz - Implicity

Toilet 1st Place: Temple Hale - Shelter Corp. 2nd Place: Jennifer Saunders - Capstone 3rd Place: Rocque St. Arnaud - Lincoln

Lamp & Ballast 1st Place: James Luce - Falkin-Platnick 2nd Place: Andrew Monez - Shelter Corp. 3rd Place: Temple Hale - Shelter Corp.


Race Car

1st Place: Jennifer Saunders - Capstone 2nd Place: Julian Avila - Greystar 3rd Place: Benjamin Sauz - NRP Group

1st Place: Christian Mireles - HomeSpring 2nd Place: Rob Mitterer - Francis Properties 3rd Place: Jeffrey Pope - NRP Group

May/June 2013 | | May/June 2013


Chili Cook-Off March 23, 2013 - Helotes Fairgrounds

Thanks to everyone who attended! Best Cook-Off ever!


May/June 2013 |

u o Y k Than SPONSORS! The Daytona:

AAA Landscape • Roto Rooter

The Brickyard: Bexar Towing CORT Pavecon Ramming Paving Signs Now Vamvoras Plumbing LTD

The Taladega: Apartment & Relocation Center Gratr Landscapes Impact Floors United Apartment Group Roof Doctor The Phoenix Recovery Group

The Bristol:

All Aboard Movers • Allied Fire Protection • • Appliance Warehouse BG Staffing • Morrison Supply • National Credit Systems • North & South Pool Service Perfection Roofing & Construction • Probugco Pest Management • The Home Depot

Thank you to our judges and the Cook-off Committee for a great event! | May/June 2013



May/June 2013 |

Cook-Off Winners! Cook-Off Winners! Best Chili 1st Place: BG Staffing 2nd Place: Resource Residential 3rd Place: Arbor Contract Carpet Best “Roadkill” 1st Place: Sherwin Williams 2nd Place: Century A/C

Best Dessert 1st Place: Lincoln Property Company 2nd Place: Redi Carpet Best Booth 1st Place: Greystar

2nd Place: Arbor Contract Carpet

! ! s n o i t a l u t a r g n o C | May/June 2013


Independent rental owners GUIDELINES ON SUBMITTING A CLAIM An insurance claim can be a challenging time

does not recover all he or she can.

for you (insured) and a public insurance adjuster can help assist and navigate the claim process on your be-

The second option is to handle the claim yourself. Be

half. Public adjusters are licensed by the Texas Depart-

prepared for a tremendous amount of time, effort and

ment of Insurance to negotiate a claim settlement with

frustration. Frustration is due to unnecessary delays

your insurer. Because they are experienced in dealing

and confusion regarding the claims process. If you

with claims and company adjusters, they can be very

do not have the time and/or expertise to analyze the

helpful in maximizing and speeding up your recovery.

policy and apply damages properly, your claim can be

Additionally, public adjusters are paid a contingency

mishandled, resulting in a reduced recovery for you.

fee (10%) of the amount they recover for you, creating

Besides, even if you do your best, how do you know if

a partnership scenario. An accredited licensed public

it was a satisfactory recovery?

adjuster will always absorb their fee in the process and remove you from the burden of dealing with the claim,

The third option is to outsource the claim to a profes-

assuring that your settlement was managed properly

sional loss adjusting firm. Our firm will perform all of

and maximized.

your contractual obligations in the loss and present a professional demand for payment to the carrier. We

There are three types of adjusters typically involved in

are motivated to secure a higher and faster recovery

a claim. The staff and independent adjusters represent

for you, as we are paid a percentage of the claim and

only the insurance company, and you should expect to

do not invoice for our services until after the claim is

see one show up soon after your file a claim. Realize

paid. This creates a partnership with similar goals and

that they are there on behalf of the insurance company

ensures a complete and fast recovery. No other partic-

and do not represent you. The third type of adjuster, a

ipant in this process maintains ownership and similar

public adjuster, will only work for the insured. Obvious-

goals as we do. Of the three options available, I recom-

ly, when working with a public adjuster, the insurance

mend that you use number two or three and never let

company representatives are aware that the playing

the carrier tell you what your loss is.

field is leveled and things work much more favorably for the insured. You have several options available to you as you assess your recovery. You can have the insurance company handle this loss for you; while it is not their responsibility, they will slowly agree to pay a certain amount for your loss. This places them in control and usually, unless the loss is an obvious policy limit loss, the insured


May/June 2013 |

Independent rental owners Questions to Ask... Q A

How do I make sure I hire the right Public Adjuster? Conduct an in-person interview and request at least five references. Ask how long they have been in busi-

ness, how many CPPA, SPPA adjusters they have on staff. Check the status of the person’s license with the State insurance regulators office.


Should every insured that has a property claim

hire a Public Adjuster?


No, it depends on the policy, size of loss, and whether

the insured has had prior experience negotiating a major claim.

Q Why does size of the loss matter? A The smaller the loss the less it makes sense to hire someone on a percentage basis. If you are underinsured, it’s not worthwhile for the same reason. If the damages exceed the limits of coverage, it could possibly be declared a policy limit loss.


Do insurance companies ever discourage claimants from hiring a public adjuster, and if so, why? Unfortunately, this happens often. Insurance companies don’t want the insured to be on an even playing

field. They want to control the situation and not deal with someone more knowledgeable than they are. Insurers are predisposed to minimize claim payments. Public adjusters are motivated to maximize claim payments.

Save the date!

Join us June 7 for the next topic in the Landlord 101 Series: th

INSURANCE Contact for details. | May/June 2013


Independent rental owners What You Must Do After A Loss... In the event of a loss to any property that may be covered by this policy, you must: a) Promptly notify the carrier stating:

1) your name and the policy number.

2) the date, the place and the circumstances of the loss.

b) Protect the property from further loss. Make any reasonable repairs necessary to protect it. Keep an accurate record of any repair expenses. c) Separate damaged from undamaged personal property. Give a detailed list of the damaged, destroyed or stolen property, showing the quantity, cost, actual cash value and replacement cost and the amount of loss claimed. d) Provide all accounting records, bills, invoices and other vouchers which may reasonable to request for a business interruption claim. e) Produce receipts for any increased costs to maintain your operation and records supporting any claim for loss of rental income. f) As often as may be required:

1) Allow access to the damaged property.

2) Submit to examinations under oath, separately and apart from any other person defined as you or insured person and sign a transcript of the same.

g) Within 91 days after the loss, present a signed, sworn proof of the loss. This statement may include the following information:

1) the date, time, location and cause of loss.

2) the insured interest and others have in the property, including any encumbrances.

3) the actual cash value and amount of loss for each item damaged, destroyed or stolen.

4) any other insurance that may cover the loss.

5) any changes of title, use, occupancy or possession of the property that have occurred during the policy period.


6) the specifications of any damaged building structure or other structure.

May/June 2013 | | May/June 2013


April 11, 2013 at La Hacienda de los Barrios! Thanks to President Renetta Quintana and Court for raising money for the American Red Cross Heroes Campaign!

You all were amazing!


May/June 2013 |

The winning court!

Thanks for spending the evening with us! | May/June 2013



Community Prepared for Pool Season?

How to Properly Test Your Emergency Pool Phone


May/June 2013 | | May/June 2013


MEMBErship Members Using Members Winners!

Congratulations to the Winners of the

Members Using Members Challenge! The Renaissance at Canyon Springs, Greystone Asset Management and South Point, Implicity Management won a free catered lunch for their entire staff just for using SAAA vendor members! Thanks for your support!

Contact to get involved!


May/June 2013 |

MEMBERSHIP Join us in welcoming our


Alamo City Recovery, Inc. P.O. 64 Converse, TX 78109 (210) 648-0799 All-Trade Construction Carl Stovall/ Curtis Witcher 893 Sweet Gum Dr Kyle, TX 78640 (512) 749-3469 Blue Armor Security Services Inc. Willie Ng 14603 Huebner Road Bldg 38 Ste 2 San Antonio, TX 78230 (210) 495-4610 Bond Restoration, Inc. Ora Diskin 4808 Gibson St Houston, TX 77007 (713) 869-4815 CertaPro Painters of San Antonio Adam Reissner 5150 Broadway St. Ste 415 San Antonio, TX 78209 (210) 606-4277 Conservice Kim MacInnes P O Box 4715 Logan, UT 84323-4718 (972) 567-4661 Documation, Inc. Jim Carlson 231 E. Rhapsody San Antonio, TX 78216 (210) 341-4431

Homewerks Security Gilbert Sanchez 13434 San Pedro San Antonio, TX 78216 (210) 499-5760

Hook Up Feed, Inc. Roderick Syrus 2551 San Ramon Valley Blvd, Suite 210 San Ramon, CA 94583 (210) 784-7754 Hydro Point Data Systems, Inc. Ed Hodnett 1720 Corporate Circle Petaluma, CA 94954 (800) 362-8774 Independence Carpet Cleaning and Restoration LLC Bryan Gobel 1902 S Laredo San Antonio, TX 78207 (210) 661-8989 Internet Working Edge Jim Lafredo 12847 Hunting Hawk San Antonio, TX 78249 (210) 362-8161 Jet Cleaning Service Joe Tamez 7243 Brandyridge San Antonio, TX 78250 (210) 883-7129 JPT Graphics Andy Shea 212 W Irving Blvd Irving, TX 75060 (866) 785-1013 KB Supply Global Restoration Services Brett Smith Eric De Leon 21019 US Hwy 281 N Suite 830 7120 Elusive Pass San Antonio, TX 78258 San Antonio, TX 78233 (210) 441-8934 (210) 347-8431 KenK Group Landscaping Gozala, Inc. Ken Kessler Terry Masucci 27854 Smithson Valley Rd 5886 De Zavala, Ste 102/535 San Antonio, TX 78261 San Antonio, TX 78249 (210) 316-5801 (830) 755-5216 Laredo Striping Gruene Pest Management, LLC Ronald Lemos P O Box 690356 Jason Tillman San Antonio, TX 78249 5040 Apache Moon (210) 607-5396 Spring Branch, TX 78070 (210) 551-6940

Lawn and Landscaping Solutions Troy Garza 325 Hornbean Cibolo, TX 78108 (210) 264-4811

Shweiki Media, Inc Gal Shweiki 4954 Space Center Dr San Antonio, TX 78218 (210) 804-0390

Leasing Telephone Concepts II dba LTC Answering Service Leasing Telephone Concepts II Colleen Browning 2211 N W Military Hwy Ste 218 San Antonio, TX 78231 (210) 344-8812

SIG/McDonald & Wessendorf Amber Stevenson 611 Morton St Richmond, TX 77469 (281) 342-2857 Smith Painting & Drywall Brett M. Smith 28991 IH 10 W., Suite 106 Boerne, TX 78006 (210) 698-0011

MLAW Engineering Duane Krawl 2804 Longhorn Blv Austin, TX 78758 (512) 748-1814 More Than Clean Osama Kassem 19 Edgewater San Antonio, TX 78260 (210) 415-9191 NWP Services Corporation Kyle Gambrell 539 Anton Blvd, Ste 1100 Costa Mesa, CA 92626 (972) 345-2052 One Call Now Kim L. Clifton 726 Grant Street Troy, OH 45373 (877) 698-3262 Premier Roofing John Galvan 514 Freiling San Antonio, TX 78213 (210) 883-4397 Reese Insurance Agency-Farmers Stephen Reese 6391 De Zavala #101 San Antonio, TX 78249 (210) 641-4000 Roll Off USA N. Neal Eckstrom 4384 Cattle Guard Road Cuero, TX 77954 (361) 772-5449 S & J Sealcoating & Striping Chris Schniebs 201 McNiel St Ingram, TX 78025 (830) 496-0845

Waste Reduction Consultants Mike Clements P.O. Box 50217 Jacksonville Beach, FL 32240 (314) 506-5640

OWNER/MANAGEMENT MEMBERS: Camden Laura Rios P O Box 25914 Houston, TX 77265 (361) 980-2505

Chaparral Place LLC Sabrina Mahmood 1307 Valley Glen Dr Houston, TX 77077 (713) 231-3430 Ledic Management Group Pierce Ledbetter 2650 Thousand Oaks Blvd Suite 310 Memphis , TN 38118 (901) 270-5081 Bastien Properties Robin Bastien 524-A 8th St Huntington, CA 92648 (714) 969-6389 Colgate Investments Preston James P O Box 312655 New Braunfels, TX 78131 (830) 629-9799 Daniel R. Hargrove 923 10th St. Ste 268 Floresville, TX 78114 (210) 887-8955

Firenda Group Inc. David Henriquez 223 Rainbow Dr San Antonio, TX 78209 (210) 829-8446 Geofill Janice Puente 6838 Hwy 97 E Floresville, TX 78114 (830) 947-3168 Independent Housing Advocates Steve Colella 6800 Park Ten Blvd Suite 238-E San Antonio, TX 78213 (210) 220-1908 Maverick Apartments, Ltd. Jose Gonzalez II 606 N Presa Ste 205 San Antonio, TX 78205 (210) 886-9555 Pegasus Residential Shelley Russell 1750 Founders Pkwy., S. 150 Alpharetta, GA 30009 Robert Kramer 18 Spring Lakes San Antonio, TX 78248 (210) 913-8184 San Antonio dbx Real Estate Inc John Taylor 712 E Mistle San Antonio, TX 78212 (210) 735-3244 Urban Alliance Inc. Steve Colella 6800 Park Ten Blvd, Suite 238-E San Antonio, TX 78213 (210) 220-1908 | May/June 2013

39 • Carpentry • Balcony & Entry Landing Repairs • Roof Repairs • Siding Repairs & Placement • Exterior Rehabs • Exterior Painting • Sidewalk Repairs • Welding • Subfloor Repairs • and much more...

Your Local, Trusted Source for Multi-family Construction! 40

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May/June 2013 | | May/June 2013


Marti Parker San Antonio/Austin

Order Desk: 800-267-2985

Mobile: 210-854-7031

Serving Texas for Over 30 Years! • Replacement • Renovations • New Construction • • Saturday Installs • One-day, Next-day Service •


Landscape Management Services • Lawn and landscape maintenance • Professional landscape design • Landscape installation Irrigation Services • Irrigation repair • Irrigation installation Tree Services Serving the • Pruning San Antonio Area • Removal/ Since 1983 Stump grinding • Demossing • Insurance claims

Thank you to all our Residence Magazine Sponsors! You keep our industry strong! 44

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industry experts BG Staffing ...............................................40

Phoenix Recovery Group .........................44

Century A/C Supply ..................................15

Pro-line Pavement Maintenance .............41


RASA Floors...............................................48

Crime Clean of Texas...............................20

Roto-Rooter ..............................................20

Dixie Carpet Installations, Inc. .................44

San Antonio Water Systems (SAWS)...........18

FSI Construction .......................................44

Shweiki Media ..........................................46

Foundation Specialists .............................44

Signs West ................................................44

Horton Horticulture ...................................44

Sunterra Landscape.................................19

HSR Construction, Inc...............................10

Surface Connection.................................44

Mac-Gray ................................................16


Maintenance Supply Headquarters.........13

TPI, Inc. ....................................................47

Meyer Smith, Inc. .....................................20

UCS ..........................................................44

North & South Pool Service .......................44


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Residence SAAA Magazine May/June 2013