A note from the President & CEO... Hello, and thank you for reading this Spring/Summer edition of Mosaic News! As always, it’s my privilege to share exciting developments from our Sherbourne family. Over the last few months we’ve launched innovative new mental health groups, held a public gathering to collect feedback on the wellbeing of the St. James Town community, and continued the evolution of our youth programming to better serve the health and wellness needs of our city’s young people. Donations from dedicated individuals, groups and companies help us sustain our work and take bold new approaches to serve our service users, and we’re pleased to spotlight just a few great ways that our community gets involved through fundraising. Finally, we celebrate the outstanding result of our recent accreditation survey, a tribute to our staff and providers who live Sherbourne’s values and go above-and-beyond every day. – Hazelle Palmer, President & CEO, Sherbourne Health
‘Sherbourne Health is accredited with perfect marks’ continued... Over five hundred standards are inspected, covering everything from clients’ views on their healthcare experiences and feedback from community partner agencies, to client and staff safety initiatives, leadership and organizational governance practices. In the lead up to Accreditation Canada’s visit, working groups from every area of Sherbourne collaborated to ensure that every standard is met. This included conducting surveys of services users, staff and providers, organizing client focus groups, updating policies and procedures, and gathering evidence for the surveyors’ visit. Although Sherbourne has been accredited since 2012, this time around we achieved our highest standing yet, and in fact, the best rating possible, with 100% of standards achieved! As proud as we are of our accreditation result, improving the quality of our programs and services is a constant journey, and we are always eager to hear from service users and other stakeholders about how we can do better. Keep an eye on our website and community notice boards within our centre for opportunities to participate in our ongoing Client Engagement Forums, or send your feedback to feedback@sherbourne.on.ca.
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A designated Accreditation Canada banner is proudly displayed outside Sherbourne’s main entrance. Sherbourne Health was awarded Exemplary Standing with a score of 100% following a survey visit from Accreditation Canada in November.
“For me, this underlines the incredible work that our staff and providers deliver every day for our clients. Preparing for accreditation is a very involved process and I am so proud of everyone’s dedication and commitment to quality, which is reflected in this incredible score.” Hazelle Palmer President & CEO Sherbourne Health