America’s Service Meltdown: Restoring Service Excellence in the Age of the Customer
America’s Service Meltdown: Restoring Service Excellence in the Age of the Customer offers a no nonsense model that clearly explains how to organize the enterprise for the delivery of service excellence and long term financial success. The book has received important endorsements: “Great Book” Donald Trump ”Common sense explanation of why great customer service is good business.” The Washington Post “Raul's new book is a hard-hitting story of our many failures to put the customer first. Thanks for showing us how to do better.” Rich DeVos, Co-founder of Amway ”Raul
Pupo hits upon the central truth of free enterprise – you ultimately succeed only by meeting the needs and wants of other people. And that, of course, means service. This seemingly simple insight is the core of great leadership. Those who aspire to be leaders should take Pupo’s timely book to heart.” Steve Forbes, Chief Executive of Forbes Magazine The author is available for corporate lectures beginning in June. If you would like to attend a stimulating discussion please call us at 561-302-1035 for more details. More information about the author and the book can be found at http://ServiceMeltdown.com