CEO’s Report

Makala Ffrench Castelli

CEO SSAA

“Based on your feedback, we’ve prioritised projects and resources and delayed some of our event planning. We understand that many members are not yet comfortable travelling but are optimistic about plans for later in the year – we are too!

Welcome to 2022! I hope you are relaxed, recharged and ready for another great year in self storage. We certainly are!

As you settle into the new year, no doubt you’ve turned your mind to what the year might have in store for you and your business.

We’ve done the same here at the SSAA and in the spirit of being forward-thinkers we’ve themed this edition around future insights. We cover the trends you should be across right now and others that forecast far into the future. I hope you find a few thoughtstarters or topics you might like to dive into a little deeper.

We’ve enjoyed showcasing the stories of our industry across our 30th anniversary celebration series and you’ll find all these important tales now archived online. This year we’re thrilled to be sharing more member stories like that of Renee Reynolds, on page 24. Our industry has a great diversity of operators which we’re keen to highlight so if you’d like to share your storage story, please get in touch.

We’ve already been engaging with members this year and were delighted so many contributed to our Have Your Say survey to help determine our priorities for the year. You can review the results and read more about our plans for delivering member benefits on page 16.

Based on your feedback, we’ve prioritised projects and resources and delayed some of our event planning. We understand that many members are not yet comfortable travelling but are optimistic about plans for later in the year – we are too!

We’re looking forward to supporting you in 2022 and wish you every success for the year ahead. l AUSTRALIA Toll Free 1800 28 77 24 T 02 9890 3844 F 02 9630 5701 E service@lockdistributors.com.au lockdistributors.com.au

RELIABLE, HIGH SECURITY PADLOCKS FOR YOUR CUSTOMERS

Lock Distributors have been distributing and developing security for self-storage since 1986. Protect your business and lock into profits using our top quality products, friendly customer service and unparalleled expertise. NEW ZEALAND Toll Free 0508 562 533 E service@lockdistributors.com.au lockdistributors.com.au

RELIABLE, HIGH SECURITY PADLOCKS FOR YOUR CUSTOMERS

Lock Distributors have been distributing and developing security for self-storage High security • Pick-proof • Thousands of key changes • Range of styles Call us today to find out about a FREE display stand. since 1986. Protect your business and lock into profits using our top quality products, friendly customer service and unparalleled expertise. High security • Pick-proof • Thousands of key changes • Range of styles

AUSTRALIA Call us today to find out about a FREE display stand.

Toll Free 1800 28 77 24

T 02 9890 3844 F 02 9630 5701

E service@lockdistributors.com.au lockdistributors.com.au

RELIABLE, HIGH SECURITY PADLOCKS FOR YOUR CUSTOMERS

Lock Distributors have been distributing and developing security for self-storage since 1986. Protect your business and lock into profits using our top quality products, friendly customer service and unparalleled expertise. NEW ZEALAND Toll Free 0508 562 533 E service@lockdistributors.com.au lockdistributors.com.au

Lock Distributors have been distributing and developing security for self storage since 1986. Protect your business and lock into profits using our top quality products, friendly customer service and unparalleled expertise. High security • Pick-proof • Thousands of key changes • Range of styles Call us today to find out about a FREE display stand.

High security • Pick-proof • Thousands of key changes • Range of styles Call us today to find out about a FREE display stand