NEW MEMBER PROFILE

SSAA New Member Profile – Storeganise

The SSAA welcomes new member Storeganise – a comprehensive yet intuitive software solution powering self storage and valet storage businesses of all sizes. Storeganise enables self storage businesses to automate their operations and empowers customers to book and manage their storage from any smart device via their easy-to-use booking app. A global tech company with offices in Hong Kong and London, Storeganise is now used in more than 25 countries and has been localised for the Australasian market.

Miles Davison, CEO & Co-Founder of Storeganise recently caught up with our colleagues at the Self Storage Association Asia to share more about the platform and how they’re helping self storage businesses streamline operations and manage facilities from anywhere.

Before their most recent product updates, the Storeganise team considered their core user needs and spent time working through every detail in the booking and move in process, carefully thinking through aspects such as: l What’s the most important information and how is it best presented to the customer? l How can the customer view information for different facilities? l What approach would deliver the best conversion prospects? l A mobile-first approach that works on any device l The ability to guide the customer through the entire booking flow all within just a few steps – automatically book, pay for, e-sign and move in instantly. These insights guided the design and execution of the new Storeganise booking app, which can be added onto a website in a matter of minutes.

From an operator perspective, Miles explained the management portal Miles Davison, CEO & Co-Founder, Storeganise

is key to understanding operating metrics and automating processes. “We are trying to be a very feature-rich but intuitive platform that makes it easy for newcomers to be able to understand the flow of processing move-ins and move-outs, following up with customers and providing the right level of access for those different employees to use the system.”

It’s critical for management to have deep and interactive data analytics so the team focused on building a flexible dashboard module that can deep dive or simplify metrics depending on the customer’s requirements. “Another key component that we’ve been putting a lot of effort into recently is the automation tools. Allowing companies to have the option so they can choose how and what parts of the flow they want to automate. If they want to have fully unmanned facilities they can then automate the move-in process fully for that site, allowing a really handsoff experience both for the customer and manager. This allows the management to manage multiple businesses with little manpower and remotely. Everything that we provide to our clients, they can run on any device. So if they’re in one facility and they’ve got a move in at another facility, they can just log in and manage, handle the payments and follow up with the customer at any time.” What sets Storeganise apart is its ability to integrate with other platforms. “Our mantra has always been we want to be a very open platform. We have a number of pre-built integrations so we can be as featurerich as possible, and we have an open API that allows custom integrations for companies that want to create the perfect ecosystem without having to: a) spend too much money on development and b) add too many manual tasks around that.” l

To learn more about Storeganise visit www.storeganise.com.