ANNUAL REPORT 2016-2017
www.serviciosdelaraza.org
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CONTENTS Leaders
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Programs
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Events
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Finances
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Support
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Staff
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BIENVENIDOS
To provide and advocate for culturally responsive, essential human services and opportunities. We strive to provide and advocate for culturally responsive, essential human services and opportunities. These services are intended to assist lowincome members of the community in overcoming the range of problems that result in a lack of resources and contribute to the perpetuation of the vicious cycle of poverty. Because of the value placed on the community, culture and language, Servicios de La Raza serves as an integral part of the heart of the Latino community in Metro Denver, a trusted and accessible community resource strategically linked with many of Metro Denver’s schools and churches. Equally important, Servicios de La Raza is also a primary service referral channel for many human services agencies and institutions in the Metro Denver region as they encounter Latino clientele.
A word from our leaders ANNE SMITH
BOARD SECRETARY Dear Community, I have had the pleasure of serving as the Secretary of the Servicios de La Raza Board of Directors since January of 2017. I am proud to represent this agency, which has provided outstanding service to the Latinx community since 1972.
Fiscal year 2016-2017 brought challenges and triumphs. The Board of Directors increased by two members, with the addition of Dr. Sheana Bull and Mr. Tim Gaudette. Sheana’s presence on the Board has increased Servicios’ partnership with the University of Colorado, and Tim has led the organization and reporting of fiscal information to the Board. The agency experienced a change in fiscal leadership, with the departure of Jason Guerrero due to health issues. Tracking and reporting of the agency’s many programs will now move in-house. Speaking of fiscal reporting, there were no programmatic or fiscal findings in the 2016-2017 audit. Finally, a leak in a first floor water line led to severe flooding in the agency’s community room. Servicios’ Executive Director Rudy Gonzales spent months negotiating a payout for the damages, and overseeing repairs. The room is now fully functional once again. Thank you for your continued support of Servicios de La Raza. Sincerely, Anne Smith Secretary of the Board of Directors
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RUDY GONZALES
EXECUTIVE DIRECTOR
Saludos a Todos: Fiscal Year 2016-17 continued to see Servicios de La Raza grow and expand in providing an array of vital human services to our communities across Denver Metro. The year also served as my eight year anniversary in leading the agency. Eight years of significance in service, advocacy and organizing with our eye always on improving our customers’ lives and the condition of our communities as well. The year 2016 also proved to be a turbulent year in politics as well. One bright spot was our ability to secure funding to Get Out The Latino Vote (GOTLV) and Voter Registration Drive (VRD). We founded the Driving an Active Latino Electorate (DALE) initiative. With the funding from two private donors, our DALE program walked, knocked and talked to over 92,000 Latino doors; 38,000 of them at least three times. This massive 14 week effort leading up to the November Presidential election drove an estimated 27,000 low propensity Latino voters to the polls playing a very significant role in keeping Colorado true to the aspired values of Justice, Equity and Peace. However good our local elections played out, conversely our national elections were not good; and, as a result have produced terrible consequences for our communities, and our Nation. We were immediately under attack from hateful, racist and divisive forces. However, along with millions of people in Colorado and across the USA, Servicios stood tall in defense of our communities. Going forward, Servicios de La Raza knows that we must continue to stand up and face this storm of xenophobia, unbridled racism and hate. We are here to continue to serve our communities with services including, but not limited to, Victim Service, Workforce Development, HIV Services, Behavioral Health, Health Access, Offender Re-entry, Gang Prevention/Intervention, Basic Emergency Services, Youth Leadership Development, etc. We are also here to advocate, organize, stand up and speak out for the invisibles, the voiceless, the neglected, the denied, the suffering, the people and communities who are forgotten or passed over by the concentrated wealth and power in this country. We are here . . . still. En Comunidad, Rudy Gonzales Executive Director
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VISTAS
V ICTIMS IN SA F E T R A N S I TI O N & S ELF-S U F F ICIE N CY
VISTAS provides culturally responsive services to both English and Spanish-speaking victims of intimate partner violence, sexual assault, stalking and dating violence. Through our service model, the following resources are available for vicitms: 24 hour crisis hotline, case management, mental health services, legal/ victim advocacy, education, referrals, and legal representation to vicitms of intimate partner violence and sexual assault and general crime. The VISTAS program has serves victims with case management, resources, referrals, crisis counseling, and support groups. Victims have also been assisted with court accompaniment for moral support, assistance with divorce and child custody paperwork, as well as protection orders. Victims were also
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assisted with linkage to affordable and reliable health insurance and medical providers for health care, assistance navigating the benefit acquisition programs, and free HIV/ STI testing. At the beginning of 2017, we secured funding to start serving victims of general crime. This opened the door to many victims/survivors that were not previously being served, and tripling our number of clients. Due to the new presidential administration, there has been a significant increase of calls, especially involving threats against immigrants.
52
clients were relocated.
5,337 4
calls answered on our crisis hotline.
immigrant “know your rights� sessions hosted.
730 victims were served. 32
trainings were attended by the VISTAS team.
172
court accompaniments were established.
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BES
BASIC EME RG E N CY S E RVI C E S
The Basic Emergency Services (BES) Program continues to provide clients with access to nutritious foods, and food security remain critical issues for many families, especially for low-income families and new immigrants. While health care and food assistance programs exist, many of the families who would qualify for these services are often unaware of their eligibility and may not understand how the system works. In Denver, one out of every six households experience food insecurity, and one in five children suffer from hunger. Servicios de La Raza addresses this gap. Access to adequate, nutritious food does not just benefit the individual or family, it also benefits the whole community. When low-income families have enough food to eat, children perform better in schools and adults are more successful at work, leading to healthier, more productive communities.
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BES also provides a clothing bank, child passenger education and inspection and installation of car seats, case management and community events as well as other emergency resources. BES events include Ready for School: assisting youth with backpacks filled with school supplies and snacks; A Warm Winter: offering warm clothing, coats, gloves and blankets; Feeding Families: offering Thanksgiving food baskets; and Navidad en Comunidad: providing holiday food baskets and gifts for children. Servicios de La Raza works to increase access to food assistance enrollment to significantly reduce hunger and improve the overall well-being of low-income communities today and in the future.
181
families received child passenger safety seats, education & inspection.
16,423 270
individuals were served.
kids received backpacks & school supplies.
300,919 lbs. of food was donated to our pantry.
500
warm coats were distributed.
1,578
families received holiday meal baskets.
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HELP
HEALTH ENROLLMENT, LITERACY & PROMOTIONS
The 2016-2017 fiscal year was a successful one for our HELP program. We continue to provide culturally relevant and linguistically appropriate services in the Health Enrollment arena. We've maintained our status and well trained staff who provide clients with education and assistance for Connect for Health Colorado private health insurance plans. We maintain our Medical Assistance status with the State of Colorado to serve our community in applying and processing their Health First Colorado (Medicaid) and CHP+ applications. We also continue to serve as an enrollment site for the Colorado Bridge Program through Kaiser. Under our Health Literacy programming, we have been granted to work on a Spanish Health Insurance Literacy tool that will help individuals better understand coverage options in Colorado, find trusted health providers, and also be introduced to the medical home and preventive services concepts.
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Under our Health Promotions programming which is fully operated through the Ventanilla de Salud with the Mexican Consulate we work in identifying high risk individuals and connecting them to local low cost providers to diagnose and begin a care plan for diabetes. Looking ahead we also transitioned staff within the program to better serve our clients’ needs and to also strategically plan for Servicios future. Dr Ricardo GonzalezFisher, MD, MPH, FACS transitioned out of Ventanilla de Salud to help develop a Community based participatory clinical research program for Servicios de La Raza. This has been in response to requests that Servicios partner with local researchers on a variety of projects. As a steward of our communities trust we want to make sure that we have a strong set of rules that points us to the correct projects that serve our community. It’s also imperative that the Latino voice be heard and not abused or misconstrued.
13,820
individuals were served with 544 platicas/chats at the Ventanilla de Salud.
442
individuals were enrolled into health coverage.
1,745 households were Ventanilla de Salud: Denver was selected by the Mexican government to have a Juntos por La Salud mobile health unit. Our partners at CREA Results serve as the fiscal agent. Check out the Ventantilla de Salud facebook page to stay up to date. https://www.facebook.com/ventanilladesaluddenver/
assisted with health insurance enrollment.
HELP is housing our Community Based Participatory Clinical research project under the leadership of Dr Ricardo Gonzalez-Fisher MD, MPH, FACS. In this fiscal year, we were also funded to develop a Spanish Health Insurance Literacy tool to be unveiled in 2018. 9
BEHAVIORAL HEALTH The Behavioral Health Program continues to focus on providing culturally specific and linguistically competent behavioral health services to adolescents and adults. Our therapists work from an integrative approach, individualizing treatment to meet the diverse needs of our clients. In 2017, we welcomed two new bilingual behavioral health therapists who are passionate and committed to serving the community. As we seek to expand our reach, we have restructured our internship program, offering undergraduate and graduate interns training and supervision in how to work with diverse populations. Throughout 2017, we had eleven interns from various universities, including Metropolitan State University of Denver and University of Denver. Our interns assisted with inquiry phone calls, case management, referrals, outreach and counseling.
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The Behavioral Health Program facilitated substance use prevention groups for at-risk students at Escuela Tlatelolco and Justice High School throughout the school year. In addition, our certified addiction counselors focused on both outreach and providing treatment to court-ordered individuals. We also offered level I &II DUI education and therapy in English and Spanish. In 2017 the Behavioral Health Program offered the following services: • Individual, Couple, Family and Group Therapy • EMDR Therapy • Case Management Services • Substance Use Disorder (SUD) Treatment and Prevention • Level I and Level II DUI Education • Level II DUI Therapy
224
clients were served.
1,396 11
Behvioral Health services were provided.
interns participated in our program2 undergrad, 8 masters, and 1 PhD candidate.
Behavioral Health 1,183 services were provided with no out-of-pocket expense.
2
memorandums of understanding were created with schools.
140
Spanish-speaking clients were served.
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LA GENTE HIV & STI SERVICES
The LA GENTE Program specializes in providing client-centered services to people living with HIV (PLHIV). The bilingual program helps participants understand their diagnosis, gain and maintain access to medical care, treatment, emotional support and other resources that meet their needs. Through La Gente’s various services, clients learn to self-manage their health so they may thrive with HIV. La Gente is an integral part of a coordinated system providing crucial HIV treatment and care across the Denver Metro Area. La Gente informs and engages our communities as much as possible in order to minimize incidence of HIV & other STIs. Alongside our community partners, we fight to eradicate AIDS diagnoses among the Latino community, a population disproportionately affected by the epidemic, by 2030. By providing outreach, risk reduction and prevention services, the program strives to deliver full-circle services to the communities and people who need them most. La Gente partners with Denver area clinics and
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non-profits to provide free HIV, Chlamydia, and Gonorrhea testing services, free safer-sex materials and much more. FY 2016 was a year of new beginnings, partnerships, and happenings for La Gente. The program welcomed a new Medical Case Manager, Jean Carlos Rodriguez, to the team. La Gente created its “Chomp & Chat” series, a luncheon that fosters a safe space for staff to learn about the numerous topics related to HIV, the LGBTQ community, etc. in order to break down stigmas and build awareness. This helps staff to become better informed about the communities we serve. Staff planned and attended various outreach activities, but the Miss Latin Colorado Pageant hosted by the House of DeHerrera was the first of its kind. The house named Servicios as its beneficiary in order to support La Gente. Servicios also attended Out Front Colorado’s Power Gala to honor the brave men and women of our community who consistently strive to give strength to those on a quest for fairness, justice, and equality.
were served. 109 clients families received child safety seats, 200 passenger education & inspection. 4,500 condoms and other safer-sex materials were provided to the community. Gente families were 38 Laprovided with gifts for 300 the holidays by generous fiscal donors.
90%
Over of clients achieved/maintained viral suppression.
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WAGEES
WORK AND GAIN EDUCATION AND EMPLOYMENT SKILLS
95 WAGEES offers case management and support services to adult parolees being released to the Denver Metro area. The focus of the program is to help individuals reintegrating into society attain employment, gain access to higher education or technical training, and link to services that will help prevent a return to prison. Supportive services that are offered to participants range from work clothes and supplies to transportation and housing assistance. WAGEES is incentive based and rewards participants for attaining employment, gaining certifications, and retaining employment for the duration of the program. With Servicios being a one stop shop for many clients, we are able to link participants to many programs and offer complete wrap around services. HELP has aided participants in gaining access to their Medicaid information, get a card, or apply for one if not done before release. Behavioral Health has helped provide one on one therapy and BES has helped provided our clients with emergency food baskets and assistance with SNAP benefit applications.
14
people participated in the program.
58% job retention 42
gained new employment
65 incentives were given. participants were placed in short-term vocational training or post-secondary school.
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6% RECIDIVISM RATE. 10
credentials received.
WAGEES4U WAGEES4U is a reentry program funded 100% by the department of labor and the employment and training administration. This program provides case management to young adults ages 18-24 years old who have been justice involved in the past or are currently. WAGEES4U provides case management, vocational /occupational job development and training strategies, and connects clients to multiple resources. We assist with job placement, education, recovery, and GED and High school diploma acquisition. Our program provides incentives to reinforce positive behavior, obtaining a job, maintaining employment or obtaining an industry recognized credential. Our case managers have attended multiple trainings to assure they are providing quality case management to better serve our clients. We have increased enrollment by diligently working with community partners that target our age demographic and requirements. Staff has strategically placed literature about the program in local government agencies, nonprofits, and community centers.
21
people participated in the program.
gained new 11 clients employment.
32 5
incentives were given. industry recognized credentials were received.
0% RECIDIVISM RATE.
This fiscal year, the WAGEES4U staff focused on tabling and presenting at community events to maximize any opportunity to connect with potential clients. With the guidance of our partner, The Latino Coalition for Community Leadership, SDLR has been able to successfully start helping stabilize our new clients and connect them with resources.
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¡DALE! Driving an Active Latino Electorate, or ¡DALE!, was a program of Servicios de La Raza beginning in 2016- that empowers the Latino commUNITY to register to vote and turn in ballots to vote. DALE focused on core values of familia and advocates for pro-Latino policies. ¡DALE!, engaged the Latino community by merging Servicios de la Raza’s long history in the community and by directly and intentionally addressing the challenges of the Latino electorate. Tactics of this program included a door-todoor canvassing, targeted phone calls, a texting program, and mail. Despite only running for 3 months, the initiative was incredibly successful. Of the 4,250 people who signed commit to vote cards 3,377 actually cast a vote a 79 percent conversion rate.
FINAL REPORT Knocking Doors: 74,631 Canvassed: 8,544(11%) Moved: 3,643(5%) Refused: 1,882(3%) Inaccessible: 11,768(16%) Contact Rate: 19% Phones: Called: 7110 Canvassed 972 (14%) Commit to Vote: 349 Texting: 11,667 Texts 513 Commit to votes Votes 4,250 Commit votes 3,377 Actually submitted a ballot
93,408 Voted in our Universe: 27,633 Commit to Vote: 3,398 Total Attempts:
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Special Events 5th Annual RaĂces Latinas Gala Servicios de La Raza’s 2017 Raices Latinas Gala was held at Denver City Center Marriott. Due to the generous support from our sponsors and attendees, Servicios de La Raza successfully raised over $64,000 for our services! Our 5th annual gala provided a great opportunity for supporters to celebrate the incredible work of Servicios de La Raza, as well as recognize community members who work tirelessly for social justice and equity. 9News Reporter Britt Moreno hosted the evening as Master of Ceremonies.
La Raza Youth Leadership Conference The La Raza Youth Leadership Institute hosted its' 24th Conference on April 29, 2017. The theme was "Limitations Aren't Real." The event featured educational, career, and cultural workshops, entertainment and performances, an education and opportunity fair, and youth awards! Representative Joe Salazar was our keynote speaker.
Honorees: Nuestro Futuro Youth Award: Xiuhtezcatl Martinez Cultura Cura Award: Su Teatro Community Builder Award: The Latino Coalition for Community Leadership Civic Champion: Rhonda Fields
Guests danced the night away to the soulful Latin sounds of Son Tres!
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FINANCES
tate/federal 10% admin and 3% FR rogram, 12% admin and 1% FR.euismod tincidunt ut laoreet dolore volutpat. Ut wisi10% enim ad minim eerat : 87% state/federal admin and 3% FR e: 87% program, 12% admin and 1% FR.euismod tincidunt ut laoreet dolore aliquam erat volutpat. Ut wisi enim ad minim
REVENUE | 2,419,377 10%
87%
GOVERNMENT & FOUNDATION FUNDING
GENERAL & ADMINISTRATIVE
3%
FUNDRAISING
EXPENSES | 2,410,602 87% PROGRAM SERVICES
1%
FUNDRAISING
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12%
GENERAL & ADMINISTRATIVE
ASSETS CURRENT ASSETS Cash and Cash Equivalents Restricted Cash and Cash Equivalents Grant and Contract Receivables Deposits and Prepaid Expense Investments & Other Renewables
$
4,813 202,135 336,704 97,665 641,817
Total Current Assets NONCURRENT ASSETS Deposit and Escrow Accounts Property and Equipment, Net of Accumulated Depreciation
1,673,559
Total Noncurrent Assets
1,673,559
-
$
TOTAL ASSETS
2,314,876
LIABILITIES CURRENT LIABILITIES Accounts Payable Accrued Salaries and Related Expenses Accrued Interest Mortgage Payable, Current
$
Total Current Liabilities LONG-TERM LIABILITIES Mortgage Payable TOTAL LIABILITIES
257,357 $
419,083
$
676,440
NET ASSETS Unrestricted Temporarily Restricted
1,556,436 82,000
Total Net Assets TOTAL LIABILITIES AND NET ASSETS
77, 397 47,876 132,084
1,638,436 $
2,314,876
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VOLUNTEERS, DONORS, CONTRIBUTORS, & FUNDERS
COMPANIES & ORGANIZATIONS
Adams 12 Five Star Schools Adams County Arc Thrift Stores Aurora Mental Health Center Chiropratique Color Colorado Access Colorado Immigration Rights Coalition Colorado Latino Forum Colorado School of Public Health Comcast CU Anshutz Medical Campus Denver 7 Denver City Council Denver Health Foundation Denver Housing Authority Denver Human Rights & Community Partnerships iHeart Media Denver Sheriff Latino Organization Denver Sheriff Lodge #27 Denver Sheriffs Department Embrey Embrey Entercom Denver Entravision Escuela Tlatelolco Firefly Autism Fortis G&G Consulting Group Hey Honey La Ley Latino Coalition for Community Leadership Latino Research & Policy Center Marijuana Industry Group Marrick McDonald's
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ML Attorneys Newsed One Colorado Panorama Orthopedics Pipefitters 208 Protégete Que Bueno Robinson & Henry, P.C. Silva Markham Su Teatro Synergy Health Partners Telemundo Denver The Colorado Health Foundation The Colorado Trust The Sawaya Law Firm Wassar Law Robinson & Henry PC Mile High United Way Feld Entertainment Walmart
VOLUNTEERS
Alan Garcia Alma Sanchez Carla Lopez Elva Rodriguez Esther Gamez- Castellon Gloria Esparza Gloria Salgado Jeheimy Rodriguez Joann Gonsalez John Gonsalez Joseph Arguello Lenae Black Maribel Vargas Maribel Vargas Maricela Lopez Sallynn Duran Sallynn Duran Sandra Rodriguez Silvia Gamboa Silvia Gamboa Veronica Acosta Victoria De La Fuente Yassemmi Nazarro Yessica Cervantes
INTERNS
Aleis Pugia Amy Cladwell Anastasia Soroka Andrew Ferro Britney Paddy Christina Garza Helen Chao Lisa Fuentes Sarah Mendez Rick Thompson Cecilia Sardiña
DONORS
Adam Fox Ahni Hecht Angelo Ortiz Anne Smith Antonio & Louise Esquibel Arash Jahanian Arleen Salas, in memory of Samantha Manzanares Becky Debs Bianca Munoz Brett Friedman Brian Karsh Bryce Bradley, in honor of Yudid Gonzalez Carin Valerio Char Barrientos Charlotte Gonzales, in memory of Rodolfo “Corky” Gonzales Chy Montoya Eric Weisman Esther Gamez Evolution Fabian Ortega G&G Consulting Group, LLC Gabriel Family Gail Gonzales Guadalupe Ruiz Hans Meyer Hilda Gonzalez Irene Aguilar Irma Bauer
Jalene Salazar, in honor of La Gente Clients Jeanette Traudt Jennifer Gross Jenny Santos (Teopapalotl) Jim Garcia & Gloria Padilla de Garcia Joaquin Gonzales Juanita Montoya, in honor of Rudy Gonzales Karen Crain Kathleen Clenin Kyle Wassar Lilian Pereira Lorena Limon Lynn Córdova Margaret Hartman Margo Cordova Maribel Casas Maricela Casas Megan Cranston Mica Garcia de Benavidez Michael Benage Aimee & Michael Voth Siebert Neva Martinez Ortega Nicho Cunningham Nita Gonzales Patricia and Steve Garcia Paul Lopez Paul Pazen Paula Espinoza Pavlos Stavropoulos Rhonda Fields Robert Rodriguez Sebastian Dawiskiba Stephen DeHerrera Stephanie Syner Steven Chavez, in honor of John and Helen Chavez Susan Shepherd Taciana Torrez, in memory of Robert Gallegos Tammy Bellofatto Tanya Mote Ulises and Angela Alfaro Valerie Gonzales
Staff & Board Members who served within the 2016-2017 Fiscal Year BOARD OF DIRECTORS PAUL PAZEN- PRESIDENT
STEVEN CHAVEZ
STEPHANIE DAVILA-SYNER - VICE PRESIDENT
STEPHANIE MIRELEZ NORTON
ALFONSO SILVA - TREASURER
QUSAIR MOHAMEDBHAI
CHY MONTOYA - SECRETARY
LYNN CORDOVA
CHARLENE G. BARRIENTOS-ORTIZ
ANNE SMITH
ADMINISTRATION RUDY GONZALES - EXECUTIVE DIRECTOR
JASON GUERRERO - CHIEF FINANCIAL OFFICER
FABIAN ORTEGA - DEPUTY DIRECTOR
KAREN CRAIN - BUSINESS OFFICE DIRECTOR
CARIN VALERIO - FINANCE COORDINATOR
BRETT FRIEDMAN - OPERATIONS COORDINATOR
ANGELA ALFARO - DEVELOPMENT DIRECTOR
DANIELLE NACHOWITZ - COMMUNICATIONS DIRECTOR
MONSITA LUCERO - BUSINESS MANAGER
VISTAS
BES
SILVIA GAMBOA - PROGRAM DIRECTOR
NEVA MARTINEZ ORTEGA - PROGRAM DIRECTOR
BIANCA MUÑOZ - LEGAL VICTIM ADVOCATE
JUANITA MONTOYA - PROGRAM COORDINATOR
JENNY SANTOS - LEGAL VICTIM ADVOCATE
ESTHER GAMEZ - SUPPORT SERVICES TECHNICIAN
HELP
YES
MIRNA CASTRO - PROGRAM DIRECTOR
MARICELA CASAS - PROGRAM COORDINATOR
HILDA GONZALEZ - PROGRAM COORDINATOR
ANGELO ORTIZ - CASE MANAGER
EIVI COLMENARO - HEALTH COVERAGE GUIDE
ANTHONY LUNA -GRID CASE MANAGER
BEHAVIORAL HEALTH
LA GENTE
DR. DELLENA AGUILAR, PhD -
JALENE SALAZAR - PROGRAM COORDINATOR
PROGRAM DIRECTOR
TONI AGUILAR - CASE MANAGER
BETSAIDA KRINGEL - BILINGUAL CLINICIAN
LUPE RUIZ - CASE MANAGER
ANA VIZOSO - BILINGUAL CLINICIAN
JEAN-CARLOS RODRIGUEZ - CASE MANAGER
NIKO CUNNINGHAM - SUBSTANCE ABUSE
WAGEES
WAGEES4U
JOSEF LOPEZ - PROGRAM COORDINATOR
BEN CHAVEZ - PROGRAM COODINATOR
CARLOS GONZALES - PROGRAM COORDINATOR
STEPHEN DEHERERRA - CASE MANAGER
JENNIFER ROYBAL - CASE MANAGER
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