At St. David’s HealthCare, we value ongoing education and know that it is essential in providing our patients with exceptional care. Through our Institute for Learning, we offer a variety of educational and professional development opportunities to help all employees pursue excellence. Each course provided by the Institute is designed to support our mission of providing exceptional care to every patient every day and align with our goals of strong patient outcomes and financial strength.
We know that attracting, retaining and developing employees are key factors in helping us achieve our vision to be the finest care and service organization in the world. We want you to succeed professionally and are committed to providing you with the knowledge and skills necessary to help you reach your goals.
It is a privilege to lead an organization of people who are so strongly committed to being the best. Your ongoing pursuit of excellence is making an extraordinary impact in the lives of those we serve, and I thank you for the outstanding care and service that you provide to the people of Central Texas.
C. David Huffstutler President Chief Executive Officer
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Table of Contents
Spring 2013, January-February
Who We Are................................................................................................................................................ 4 Course Registration Process...................................................................................................................... 5 Dress Code Policy....................................................................................................................................... 6
CLINICAL DEVELOPMENT Preceptor Development Workshop............................................................................................................... 7 Code Day...................................................................................................................................................... 7 Charge Nurse Intensive.................................................................................................................................7 12 Lead EKG Overview............................................................................................................................... 8 ZAP!............................................................................................................................................................. 8 Critical Care Courses....................................................................................................................................8 CentriMag REGULAR USER Class……………………………………………………………………... 8 Advanced Dysrhythmias………….………………………………………………………………………. 8 Post Op Care of the Cardiac Surgery Patient……………………………………………………………... 9 Chemotherapy and Biothereapy………………………............................................................................... 9 Nursing Leadership Symposium…………………….................................................................................. 9
AHA Training Center BLS............................................................................................................................................................... 10 ACLS............................................................................................................................................................ 10 PALS............................................................................................................................................................ 11 TNCC............................................................................................................................................................ 11
PCT Training PCT Boot Camp........................................................................................................................................... 12 Clinical Technician Program........................................................................................................................ 12
LEADERSHIP DEVELOPMENT Essential Skills for HealthCare Managers.................................................................................................... 13 Building Trust............................................................................................................................................... 13 Coaching-Improving Staff Performance...................................................................................................... 13 Guiding Conflict Resolution......................................................................................................................... 14 Coping with Difficult People........................................................................................................................ 14 Leading Staff Through Change.................................................................................................................... 14 Effective Teamwork..................................................................................................................................... 14 Finance for Non-Financial Managers........................................................................................................... 14 Improving Personal Effectiveness................................................................................................................ 15 Service Excellence: Nursing......................................................................................................................... 15 Service Excellence: Non-Nursing.................................................................................................................15 2
Other Leadership Courses
Peer Interviewing.......................................................................................................................................... 16 Crucial Conversations.................................................................................................................................. 16 New Director Orientation............................................................................................................................. 16
GENERAL STAFF DEVELOPMENT Non-Violent Crisis Prevention (CPI)........................................................................................................... 17 English at Work............................................................................................................................................ 17 Computer Skills – Computer-based learning – HealthStream..................................................................... 17
SELF DIRECTED STUDIES COURSES CE Direct ®.................................................................................................................................................. 18 Certification Review..................................................................................................................................... 18 Computer-based Learning (CBL)................................................................................................................. 18 Spanish ESL CDs......................................................................................................................................... 18
OTHER OPPORTUNITIES Scholarships/Grants...................................................................................................................................... 19 Tuition Reimbursement................................................................................................................................ 19
CLINICAL RESOURCES Lippincott Manual........................................................................................................................................ 20 EBSCO Nursing Reference Center.............................................................................................................. 20 EBSCO Rehabilitation Reference Center..................................................................................................... 20 KRAMES Patient Education........................................................................................................................ 20 Population-Specific Informational Website................................................................................................. 20 Mango Languages Website.......................................................................................................................... 21 Up-To Date................................................................................................................................................... 21
CERTIFICATION REVIEW COURSES.................................................................................... 22 Care of the Rehabilitation Patient Certification Review
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Who We Are Institute for Learning The St. David’s Institute for Learning is St. David’s HealthCare’s comprehensive education resource. The Institute for Learning has two curricular tracks that provide structure for class offerings: The Leadership Academy and the Academy for Clinical Excellence. You will find education resources, classroom, online continuing education courses, and other educational opportunities for all St. David’s HealthCare locations. Whether it’s a wide range of classroom courses, online courses available through our HealthStream Next Gen HLC, access to our state-of-the-art Clinical Simulation Lab, or the easy online registration for all available courses, St. David’s Institute for Learning is your onestop education resource, no matter what your job is in the St. David’s HealthCare system. St. David’s HealthCare Institute for Learning 7800 Shoal Creek Blvd., Suite 124-S Austin, Texas 78757
Academy for Clinical Excellence The mission of the Academy for Clinical Excellence is to provide evidence-based, innovative best practices, tools, and support as well as cultivate academic relationships to ensure well-educated, professional, clinically competent staff to provide exceptional care to our patients. The Academy for Clinical Excellence provides clinical education throughout St. David's HealthCare through a variety of classes aimed at professional growth and development. Most courses are free to St. David's HealthCare employees, with many approved for continuing education credit.
Leadership Academy St. David’s HealthCare is committed to becoming a world-class organization. Ultimately, a healthcare organization is defined by the strength of a single resource—its people. From providing the highest-quality care, to building and sustaining patient loyalty, to bolstering the bottom line, great people are a necessity for clinical and operational excellence. The key objective of the Leadership Academy is to provide directors, managers, supervisors and charge nurses (and other designated employees) with the tools and skills necessary to harness the best in their employees. Class participants will learn strategies for facilitating employee engagement, building team trust, decreasing turnover, and hardwiring excellence into the organization. Courses cover topics on leadership skills and service excellence.
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Course Registration Process Registration Process from Intranet Access the Institute for Learning intranet website at http://sdh.hca.corpad.net/sites/Learning/SitePages/InstituteForLearning.aspx or click on the Institute for Learning
icon. Click the "CLASSES" icon on the webpage, locate the course or courses you want to take in one of the course boxes and click. Click onto the class, log in using your 3-4 ID and password, review the description and register for the class.
Registration Process from Internet Access the Institute for Learning internet website at stdavids-institute.com. Click on “Register for a Class Today” on the webpage or view the Calendar of Classes and locate the course or courses you want to take. Click onto the class, log in using your 3-4 ID and password, review the description and register for the class. When registering for a class, the employee agrees to attend on the date and at the time scheduled. If for some reason employees cannot attend class, they MUST notify the Institute for Learning at 544-0100 at least two days prior to class. This is IMPORTANT to allow students who are on the Wait List to attend as well as to plan for the class resources.
Additional Information 1. The employee MUST be on time for class. Students more than 15 minutes late will not be admitted to class. 2. The employee must comply with the dress code policy. 3. Tardiness or failure to attend without notification, as well as late notifications, will be reported as a "No-Show" and your manager/supervisor/director will be notified. 4. DO NOT register for more than ONE class of the same name. If you wish to change to a different date/time for the same class, you MUST cancel the initial class first. 5. For courses involving a registration fee, there will be no refunds for No-Shows. If your department is paying the registration fee, the department will still be billed for the cost of the course. 6. While courses no longer require registration forms from St. David’s HealthCare employees, they may require director’s approval if there is a course fee, so check with your director about approving courses you have registered for. 7. Some courses may have prerequisites or assignments prior to attending the courses. Please note this at the time of registration and complete before attending the course. 8. Employees must create a username and password in order to register for a course/class. Instruction on how to create a username and password may be found on the ABC Registration System by clicking onto a course/class and clicking on the “Register Now - Individual Registration” link. 9. Classes scheduled at the hospitals are available to all St. David’s HealthCare employees. Limited space is available. 5
Dress Code Policy St. David’s HealthCare Dress Code Policy for Attending Classes Employees are representatives of their facility and St. David’s HealthCare at all times. As the appearance of our employees has a lasting impression on our patients and influences outside opinion of the hospital, all employees shall present a well-groomed, clean, neat and professional appearance. Employees who are attending a hospital-related staff or educational event (e.g., staff meetings or education time) are still representatives of their profession and hospital, and professional dress is expected at all times, including attendance on the employee’s day off. Wearing unacceptable or unprofessional clothing to a hospital-related staff or educational event is considered a violation of policy and the employee will be sent home without pay. The employee’s director, manager or supervisor will be notified that the employee was sent home due to dress code violation. Professional dress includes designated scrubs assigned to your department and business casual attire. The following attire is not allowed at any time: flip-flops, athletic clothing, shorts, leggings, stretch or stirrup pants, sweat pants, baggy or low-cut pants, denim jeans or pants, denim shirts, denim skirts, extremely short, or low-cut, revealing, or see-through blouses/tops/dresses/skirts/shirts. T-shirts and sweatshirts - even those with the St. David’s HealthCare or hospital logos - are not permitted. Logos from other facilities and any garment in poor condition due to wear or use are not allowed.
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Clinical Development Class Schedule *Verify courses online as changes may occur. $20 charge for HCAPS employees unless course costs are specified.
Preceptor Development Workshop This interactive workshop is designed to facilitate role transition from staff member to preceptor. The program will develop expertise and role clarity and will give the preceptor practical examples of how to apply concepts such as adult learning theories, novice-to-expert, and providing constructive feedback. Prerequisite coursework required. Limited space available. 7.5 CEs provided. No fee. Eligible for three undergraduate nursing elective credits awarded by our academic partner – Texas Tech University Health Science Center, School of Nursing. Preceptor Development Workshop for RNs Preceptor Development Workshop for RNs
01/17/2013
0800-1600
Institute for Learning
02/19/2013
0800-1600
Institute for Learning
Preceptor Development Workshop for RNs
03/13/2013
0800-1600
Institute for Learning
Preceptor Development Workshop for Non-Nursing Clinical Staff
01/21/2013
0800-1600
Institute for Learning
$20 charge for HCAPS employees unless course costs are specified
Code Day Come participate in a Code Day with Sim Man! Have you ever responded to a code and wondered, "What the heck is going on, and what should I do?" If so, then Code Day is the class for you. You'll spend the day getting familiar with ACLS algorithms, exploring the code cart/code sheet, reviewing code drugs and roleplaying with our state-of-the-art clinical simulation manikin. This course is for anyone interested in becoming more comfortable with code situations in a supportive practice environment. You do NOT have be an ACLS provider to participate. Limited space available. 5.0 CEs provided. No fee. Prerequisite: Prior to class, please preview the links located on the course registration page. Code Day: Dr. Leo/Code Blue Practice
02/27/2013
0900-1500
Institute for Learning
$20 charge for HCAPS employees unless course costs are specified
Charge Nurse Intensive In an effort to improve our overall St. David’s HealthCare and facility-specific exit interview data regarding the perception of immediate supervisors, we have developed a Charge Nurse Intensive. This is an eight hour course that covers the three dimensions important to the success of a Charge Nurse, Relief Charge Nurse, Supervisor, SNU and House Supervisors. This course is required within 30 days of assuming any of the roles identified above. This course is offered every other month and taught at the Institute for Learning by a variety of Chief Nursing Officers, Nursing Directors, Academy for Clinical Excellence faculty and Leadership Academy faculty. Prerequisite coursework required. 7.5 CEs provided. Charge Nurse Intensive
02/11/2013
0800-1630
Institute for Learning
$20 charge for HCAPS employees unless course costs are specified 7
12 Lead EKG Overview Come review 12 lead EKGs! We will cover STEMIs, Bundle Branch Blocks, Hypertrophies, and much more! You will leave this class much more confident in your ability to understand and run 12 leads EKGs, with hands-on application and learning through case studies. Limited space available. No CEs provided. No fee. 12 Lead EKG Overview 02/14/2013 0800-1200 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
ZAP! ZAP is a hands-on practice with defibrillation, transcutaneous pacing and synchronized cardioversion. This interactive class will provide the learner with information and hands-on practice with commonly used equipment. You will have the opportunity to set up and apply these devices in the clinical lab setting as well as discuss concepts related to electrical therapy. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. ZAP! 03/19/2013 1300-1600 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Critical Care Courses Space is limited. Priority will be given to nurses working in critical care and emergency areas. This course is open to SDH employees only. Critical Care/ED Series - Cardiac Essentials of Dysrhythmias Pulmonary
03/28/2013 03/21/2013 03/14/2013
0800-1630 0800-1630 0800-1630
Institute for Learning Institute for Learning Institute for Learning
$20 charge for HCAPS employees unless course costs are specified
CentriMag REGULAR USER Class This class is only for critical care nurses who use the CentriMag Left Ventricular Assist Device with patient care. Class size is limited, so sign up asap. CentriMag REGULAR USER Class 03/05/2013 1230-1400 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
CentriMag SUPER USER Class This class is only for critical care nurses who use the CentriMag Left Ventricular Assist Device with patient care. Class size is limited, so sign up asap. CentriMag SUPER USER Class 03/05/2013 0900-1200 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Advanced Dysrhythmia This one-day course will examine less common atrial, junctional and ventricular rhythms, heart blocks, preexcitation, temporary pacemaker rhythm troubleshooting and 12 lead EKG changes with acute MI. This course is intended for experienced healthcare workers who have a working knowledge of dysrhythmia interpretation. Limited space available. No CE provided. No Fee. Advanced Dysrhythmia 02/04/2013 0800-1630 Institute for Learning $20 charge for HCAPS employees unless course costs are specified 8
Post Op Care of the Cardiac Surgery Patient Class open to nurses who are new to admitting cardiac surgical patients and to nurses who are just about to start admitting cardiac surgery patients (SDH employees only). Must get approval from your Critical Care educator. Limited to 14 nurses. Nursing CEs will be provided. Post Op Care of the Cardiac 03/04/2013 0800-1630 Institute for Learning Surgery Patient $20 charge for HCAPS employees unless course costs are specified
Chemotherapy and Biotherapy This two day program is an interactive and informative way to prepare to take the Rehabilitation Nursing certification examination. Teaching methods to be utilized include lecture/discussion, case presentations and slides. The course will be presented by Betty Clark, RN, BSN, MEd, CRRN nationally recognized educator, author and nurse advocate with over 30 years experience in rehab nursing.
01/30 & 0800-1600 NAMC Classroom B 01/31/2013 $20 charge for HCAPS employees unless course costs are specified
Chemotherapy and Biotherapy
Nursing Leadership Symposium This 3rd Annual Nursing Leadership Symposium brings St David’s HealthCare Chief Nursing Officers, nursing directors, managers, and educators together to discuss transforming patient and staff outcomes by improving patient care at the bedside.
INTENDED ONLY FOR CHIEF NURSING OFFICERS, NURSING DIRECTORS, MANAGERS AND EDUCATORS. CONFERENCE SPEAKER: Dr. Alexia Green, RN, PhD, FAAN Texas Tech University Health Sciences Center School of Nursing
Nursing Leadership Symposium
01/25/2013
0800-1600
Norris Conference Center 2525 W Anderson Ln Austin TX 78757
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AHA Training Center Class Schedule St. David's Institute for Learning is an American Heart Association Training Center with training sites and instructors throughout St. David's HealthCare. The AHA Training Center provides ongoing BLS, ACLS and PALS classes rotating to all St. David’s HealthCare hospital locations. BLS and ACLS are also available online (known as Heartcode) through HealthStream for greater staff accessibility.
Basic Life Support (BLS) Limited Spaces (some courses may already be full) Classroom courses: BLS (CPR) PROVIDER Basic 03/06/2013 BLS (CPR) Renewal 01/08/2013 BLS (CPR) Renewal 02/28/2013 BLS (CPR) Renewal 03/05/2013 BLS INSTRUCTOR TRAINING 02/01/2013 BLS INSTRUCTOR RENEWAL 02/25/2013 BLS INSTRUCTOR RENEWAL 03/25/2013 BLS Heartcode Online Renewal Lab 01/07/2013 BLS Heartcode Online Renewal Lab 01/21/2013 BLS Heartcode Online Renewal Lab 02/01/2013 BLS Heartcode Online Renewal Lab 02/18/2013 BLS Heartcode Online Renewal Lab 03/01/2013 BLS Heartcode Online Renewal Lab 03/18/2013
0800-1200 1100-1500 0730-1130 0730-1130 0800-1600 1300-1500 1300-1500 0800-0900 1400-1500 1400-1500 0800-0900 1400-1500 0800-0900
Institute for Learning NAMC– Classroom B SDMC – MOB SAMC– Auditorium Institute for Learning Institute for Learning Institute for Learning Institute for Learning Institute for Learning Institute for Learning Institute for Learning Institute for Learning Institute for Learning
CPR: HeartCode BLS Online courses: Please check the Institute for Learning’s website for list of courses.
$20 charge for HCAPS employees unless course costs are specified
Advanced Cardiac Life Support (ACLS) Limited space. Fee required. Registration form available online and director approval required. ACLS Provider 01/15 & 01/16/2013 0800-1630 SDGH Education Center ACLS Provider ACLS Provider ACLS Provider ACLS Renewal ACLS Renewal ACLS Renewal ACLS Renewal ACLS Renewal
02/26 & 02/27/2013 0800-1630 RRMC Classroom 1 & 2 03/14 & 03/15/2013 0800-1630 NAMC Classroom A & B 03/20 & 03/27/2013 0800-1630 SDMC Medical Office Building 01/17/2013 0800-1630 SDGH 2 South Education Center 01/23/2013 0800-1630 SAMC 5th Flr Auditorium A&B 02/02/2013 0800-1630 Heart Hospital of Austin (HHOA) 02/28/2013 0800-1630 NAMC Classroom A & B 03/22/2013 0800-1630 Heart Hospital of Austin (HHOA) $20 charge for HCAPS employees unless course costs are specified
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Pediatric Advanced Life Support (PALS) Limited space. Fee required. Registration form available online and director approval required. PALS 01/31 & 02/01/2013 0800-1600 SDMC MOB 5th Floor Provider/Renewal $20 charge for HCAPS employees unless course costs are specified
Trauma Nurse Core Course (TNCC) Limited space. Fee required. Registration form available online and director approval required. TNCC 01/04 & 01/11/2013 0800-1800 SDMC MOB Rooms A&E TNCC TNCC
02/05 & 02/06/2013 0800-1600 SAMC 03/25 & 03/26/2013 0800-1600 RRMC $20 charge for HCAPS employees unless course costs are specified
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Patient Care Technician (PCT) Training Class Schedule PCT Boot Camp St. David's Academy for Clinical Excellence, in association with Austin Community College, offers a PCT Boot Camp for newly-hired patient care technicians. The program is intended to provide basic skills required for the patient care technician level, particularly for those with limited clinical experience. The 3 day program is offered once a month. To be eligible to attend, students must be registered by their Manager or Supervisor. Attendance is MANDATORY at ALL 3 class dates to successfully complete the boot camp. No prerequisites required. Limited space available. Fee required. PCT Boot Camp PCT Boot Camp PCT Boot Camp PCT Boot Camp PCT Boot Camp
01/14-01/16/2013 0800-1630 ACC Highland Business Center Room 409 01/28-01/30/2013 0800-1630 ACC Highland Business Center Room 409 02/11-02/13/2013 0800-1630 ACC Highland Business Center Room 409 02/25-02/27/2013 0800-1630 ACC Highland Business Center Room 409 03/25-03/27/2013 0800-1630 ACC Highland Business Center Room 409 $20 charge for HCAPS employees unless course costs are specified
Patient Care Technician Classes (Clinical Technician) St. David’s Academy for Clinical Excellence, in association with Austin Community College, offers several courses open for patient care technicians (PCTs) wishing to increase their clinical knowledge and expand important clinical skills. No prerequisites required. Limited space available. Fee required. Aseptic Technique & Skills Aseptic Technique & Skills Aseptic Technique & Skills Acute Care Skills
01/23/2013
0800-1630
ACC Highland Business Center Room 404
02/20/2013
0800-1630
ACC Highland Business Center Room 404
03/20/2013
0800-1630
ACC Highland Business Center Room 404
03/22/2013
0800-1630
ACC Eastview Campus Room 8242
Basic Phlebotomy Skills
01/25 & 01/26/2013
0800-1630
ACC Highland Business Center Room 409
Basic Phlebotomy Skills
02/08 & 02/09/2013
0800-1630
ACC Highland Business Center Room 409
Basic Phlebotomy Skills
02/22 & 02/23/2013
0800-1630
ACC Highland Business Center Room 409
Basic Phlebotomy Skills
03/08 & 03/09/2013
0800-1630
ACC Highland Business Center Room 409
Basic Phlebotomy Skills
03/22 & 03/23/2013
0800-1630
ACC Highland Business Center Room 409
EKG Intro- ECRD 1011
01/14 & 01/16/2013
0800-1630
ACC Highland Business Center Room 411
EKG Intro- ECRD 1011
03/04 & 03/06/2013
0800-1630
ACC Highland Business Center Room 411
Telemetry & Monitoring
02/04 & 02/06/2013
0800-1630
ACC Highland Business Center Room 411
$20 charge for HCAPS employees unless course costs are specified
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Leadership Academy Class Schedule *Verify courses online as changes may occur. The following 10 courses are considered mandatory and are required in order to graduate from the Leadership Academy. Essential Skills for HealthCare Managers, Building Trust, Coaching, Guiding Conflict Resolution, Coping with Difficult People, Leading Staff through Change, and Effective Teamwork must be taken in sequence. Finance for Non-Financial Managers, Improving Personal Effectiveness, and Introduction to the Must-Haves – Clinical and Non-Clinical courses may be taken at any time. These mandatory courses must be completed within a two-year time frame. These courses are limited to Leadership employees.
Essential Skills for HealthCare Managers This all-day class is at the heart of the Leadership Academy Certificate Program. One of the fundamental and most challenging skills needed by Managers is efficient and effective communication with their staff and others in order to build commitment to taking action and achieving results. This module helps managers learn to build involvement through the use of feedback and effective interaction skills. No prerequisites required. Limited space available. No CEs provided. No fee. Essential Skills for HealthCare Managers 01/30/2013 0800-1630 Institute for Learning Essential Skills for HealthCare Managers 02/26/2013 0800-1630 Institute for Learning Essential Skills for HealthCare Managers 03/26/2013 0800-1630 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Building Trust Trust can seem like such a simple concept to understand, but is a quality that can be easily destroyed with our daily actions or inactions. This 4-hour module will focus on looking at environments we create and how we as Supervisors and Managers can help strengthen trust. Prerequisite: Essential Skills for HealthCare Managers. Limited space available. 3.8 CEs provided. No fee. Building Trust 01/03/2013 0800 - 1200 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Coaching/Improving Staff Performance Helping others to succeed can be challenging—especially at first. But envision your group taking charge of their own improvement and regularly seeking your feedback. In this class, learn how to help others close gaps in performance and alter work habits for improved results. Prerequisite: Essential Skills for HealthCare Managers. Limited space available. 3.8 CEs provided. No fee. Coaching/Improving Staff 01/16/2013 0800-1200 Institute for Learning Performance Coaching/Improving Staff 03/20/2013 1300-1700 Institute for Learning Performance $20 charge for HCAPS employees unless course costs are specified
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Guiding Conflict Resolution Identify your preferred conflict mode; learn the stages of conflict and understand why leaders need to recognize and respond appropriately to them; learn four approaches to guide conflict resolution; and gain knowledge and skills to conduct effective conflict resolution discussions. Prerequisite: Essential Skills for HealthCare Managers. Limited space available. 3.8 CEs provided. No fee. Guiding Conflict Resolution 02/06/2013 0800-1200 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Coping with Difficult People This half-day class incorporates many of the skills taught in the previous classes with an emphasis on three major skills: reflective listening, handling direct conflict, and how to cope with difficult people we supervise. There will be extended time to practice these skills and integrate the tools with personal examples. Prerequisites: Essential Skills for HealthCare Managers and Guiding Conflict Resolution. Limited space available. 3.8 CEs provided. No fee. Coping with Difficult People
01/08/2013
1230-1630
Institute for Learning
Coping with Difficult People 03/06/2013 1300-1700 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Leading Staff Through Change How your staff handle change is greatly influenced by your ability to help them move from the disorientation stage to integration and acceptance. This course emphasizes the crucial role managers have in exploring change, introducing it, and helping others overcome resistance to it. They do this by conducting effective discussions that minimize the negative effects of the change on morale, processes and productivity. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Leading Staff Through Change 02/06/2013 1300-1700 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Effective Teamwork In this class, you will identify key elements of a team charter and how it benefits your team, learn the factors that are critical to team success, and how to apply those factors to improve your team’s performance. Prerequisite: Essential Skills for HealthCare Managers. Limited space available. 3.8 CEs provided. No fee. Effective Teamwork 02/21/2013 1300-1700 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Finance for Non-Financial Managers This workshop will equip managers and supervisors with a common foundation of knowledge and a shared language regarding St. David’s HealthCare financial matters. This financial overview and guidance will include: understanding service volume, expenses and costs, revenue, the budget cycle, DOR, analysis and global measures of success. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Please note: If you have attended the two-day New Director Orientation, you have already received credit for this class. Finance for Non-Financial Managers 01/25/2013 1230-1630 Institute for Learning Finance for Non-Financial Managers 03/18/2013 1230-1630 Institute for Learning $20 charge for HCAPS employees unless course costs are specified 14
Improving Personal Effectiveness Increase productivity without increasing stress. Save time, money and effort through tips and tools that help prioritize, handle interruptions, overcome procrastination and delegate effectively. This class explores personal motivation in difficult times and provides a format for action planning. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Improving Personal Effectiveness 01/28/2013 1230-1630 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Service Excellence: Nursing (formerly Introduction to Must Haves) In this 4-hour course, participants will receive a thorough introduction to the Service Excellence Must-Haves: AIDET, Rounding, and Key Words at Key Times. Together, these practices help our patients feel less anxious and have better outcomes. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Service Excellence: Nursing 02/25/2013 1230-1630 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Service Excellence: Non-Nursing (formerly Introduction to Must Haves) In this 4-hour course, participants will learn the rationale behind the Service Excellence Must-Haves: AIDET, Rounding, and Key Words at Key Times and get tools and suggestions for how to engage their staff in hardwiring these practices which help our patients feel less anxious and have better outcomes. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Service Excellence: Non-Nursing 01/16/2013 1300-1700 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
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Other Leadership Courses Peer Interviewing In this half-day course, participants will learn the nuts and bolts of how to conduct a Peer Interview, a technique designed to improve the effectiveness of recruiting, and the primary components of the first 90 days, a series of activities designed to improve employee retention. No prerequisites required. Limited space available. 3.8 CEs provided. No fee. Peer Interviewing 03/20/2013 0800-1200 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
Crucial Conversations This workshop will give you skills to start building relationships while candidly discussing even the toughest issues. Whether you’re concerned with patient safety, quality care, productivity or declining morale—if you cannot openly and honestly discuss it, you can expect poor, even fatal, results. Note: For Leadership Graduates only. This class is two consecutive Fridays and students must attend both days. No prerequisites required. Limited space available. 13.66 CEs provided. No fee. 02/22/2013 & 0800-1630 Institute for Learning 03/01/2013 $20 charge for HCAPS employees unless course costs are specified
Crucial Conversations Day 1 & 2
New Director Orientation This is a 2-day orientation program offered on two consecutive Fridays. It covers a variety of topics important to new directors and approved managers and includes overviews of: Information Systems – available systems and applications, security, access, etc.; Finance & Productivity; Human Resources – processes, annual milestones; and St. David’s HealthCare’s Customer Service Initiative. 01/11/2013 & 0800-1630 Institute for Learning 01/18/2013 $20 charge for HCAPS employees unless course costs are specified
New Director Orientation
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General Staff Development Non-Violent Crisis Intervention (CPI) CPI's Nonviolent Crisis Intervention® program is known worldwide for its innovative, holistic philosophy of providing care, welfare, safety and security for staff and those in their care even during crisis moments. This program is now recognized by many as the international standard for violence prevention and intervention training. Many areas in St. David's HealthCare, such as Emergency, Critical Care, Security and others are now requiring this valuable training to help prevent conflict from escalating to physical violence. For more information about Nonviolent Crisis Intervention, go to crisisprevention.com/. No prerequisites required. Limited space available. 6.0 CEs provided. No fee. CPI Non-Violent Crisis Intervention 01/07/2013 0830-1530 Institute for Learning $20 charge for HCAPS employees unless course costs are specified
English at Work English at Work provides customized language instruction to employees at the workplace. The goal is to provide essential language instruction to employees with limited English proficiency in order to increase organizational effectiveness, retention and increased employee and patient satisfaction. This 26-week program engages employers and employees in developing lessons that are specific to the workplace and relevant to the employee’s job and work skills. The program emphasis is on listening and speaking while covering Workplace Basics, Customer Service, Workplace Health and Safety. For information on English at Work or hospitals that are offering the course, please contact the Academy for Clinical Excellence at 544-0100 or your HR department.
Computer Classes – Computer-based learning (CBL) healthstream.com/hlc/hca HealthStream is HCA’s online education resource. Basic computer skill classes have been a top request by employees on the annual Education Needs Assessment. HealthStream offers a variety of online continuing education courses/classes for all disciplines, including but not limited to: • Introduction to Computers • Basic computer classes – Word, Excel, Powerpoint
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Self Directed Studies/Courses CE Direct® nurse.com/cedirect St. David’s HealthCare has invested in CE Direct membership, providing unlimited access to 1,000+ hours of continuing education for nurses and allied health professionals. The CE Direct membership benefits include content online at nurse.com/cedirect. Current, leading-edge podcast audio courses are available via iTunes and the CE Direct® learning system. Logging in is easy and can be done from any computer with internet access. To log onto CE Direct: Go to nurse.com/cedirect Choose your facility from the dropdown list Your login ID is your 3-4 ID Your initial password is EDUCATION Follow the prompts to change your password to your 3-4 ID—it’s simpler and easier to remember Start earning CEs!
Certification Review Courses - Online 900+ hours of nursing certification test prep content and 65 free review courses, including reviews for ACLS and PALS online at nurse.com/cedirect. CNOR CAPA/CPAN
CNRN CCRN/PCCN
CEN CMSRN
RNC-NICU ONC
CCRN Trauma Nurse Review
Computer-based Learning (CBL) - HealthStream healthstream.com/hlc/hca HealthStream is HCA’s online education resource. All classes attended through St. David's HealthCaresponsored programs are tracked through HealthStream and transcripts are available for review at any time. In addition, HealthStream offers a variety of continuing education courses for all disciplines. Examples of courses include but not limited to: • Service Excellence • Cultural Competency To search for an online continuing education class, follow these steps: • Log into Healthstream using your 3-4 ID as BOTH your User ID and Password (case-sensitive) • Locate and click onto the “Catalog” tab • Click onto the Alphabetical link • Use the search box to locate classes such as computer classes – e.g. Excel, Word, Powerpoint • Click on the class link and complete
Spanish ESL CDs Spanish for HealthCare Professionals Self-Study includes two courses: Volume 1 - Basic Spanish for HealthCare Professionals and Volume 2 - Intermediate Spanish for HealthCare Professionals, with a workbook and CD for each. You will need your department name and cost center, as well as your Director’s name to be eligible to check out materials. Each volume can be checked out for one month and must be picked up from the Institute for Learning office at 7800 Shoal Creek Blvd, Ste 124-S. No prerequisites required. No fee required unless materials not returned by due date, at which time a late fee will be assessed. Reservation form is required to reserve these self-study materials. Please contact the Institute for Learning at 544-0103 for more information. 18
Other Opportunities Scholarships / Grants St. David’s HealthCare collaboratively partners with educational institutions, private industry, workforce agencies, and other HealthCare industry partners to work on strategic initiatives to obtain grants and scholarships. Scholarship opportunities are also available through HCA and facility-based auxiliaries.
Tuition Reimbursement Program St. David’s HealthCare has developed relationships with academic partners to benefit the community at large through production of more health professionals for our community. St. David’s HealthCare is committed to providing opportunities for their employees to grow, develop and attain new skills. Tuition reimbursement is available for current employees working toward a degree. This is a prorated program that is paid retroactively upon receipt of semester grades. Please contact your Human Resources Department and refer to policy for more information on tuition reimbursement.
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Clinical Resources (Accessible on the hospitals’ intranet or by internet) Lippincott Nursing Procedures and Skills Resources procedures.lww.com/lnp/procedureSelect.do Lippincott's Nursing Procedures and Skills provides detailed descriptions of procedures in a program that allows users to identify the procedure they need quickly and easily. Nurses can scroll through an alphabetical list, browse by nursing or clinical category, or perform a search to identify a particular procedure. Each entry provides complete instructions, including the equipment needed, preparation guidelines, implementation steps, special considerations, documentation, and references. Video clips are included to clarify complex procedures. Each procedure is linked with at least one quick list. Quick lists provide a quick, less-detailed version of a procedure when only an overview is needed.
EBSCO Nursing Reference Center search.ebscohost.com
The Nursing Reference Center is the St. David’s HealthCare site for the latest medical research literature, disease and drug information, and patient-family education printouts. This valuable resource, located on each hospital's intranet page, is ideal for health-care providers looking for up-to-date articles on virtually any topic. Patient Education sheets can be customized and printed for patients during their stay or at discharge and contain readable information, complete with pictures and other graphics to help explain topics relevant to their care.
EBSCO Rehabilitation Reference Center search.ebscohost.com
The Rehabilitation Reference Center contains evidence-based point-of-care rehabilitation information, such as clinical reviews and research instruments produced by CINAHL. For access to the Nursing Reference Center and Rehabilitation Reference Center, go to your facility intranet site and locate EBSCO on the left side of the home page under the Explore section.
KRAMES Patient Education kramesondemand.com/Browse.aspx Krames has been a provider of patient education for over 35 years, providing education materials to physicians and nurses. With over 1,500 print and electronic products, Krames continues to develop effective, user-friendly tools that promote healthy lifestyles, improve productivity, and educate patients and consumers.
Population Specific Informational Website resourcecenter.qualityinteractions.org To enhance cultural competency, this reference guide and resource site allows clinicians and health professionals access to credible information and tools that allow them to better care for patients of diverse cultural backgrounds.
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Mango Website libraries.mangolanguages.com/hca/login Mango Languages is an online language learning system that teaches real conversation skills for practical communication. Through engaging and interactive lessons, Mango Languages makes learning a new language fast, easy and incredibly effective. The lessons are presented with an appreciation for cultural nuance and real-world application that goes beyond teaching vocabulary and pronunciation to integrate components of grammar and culture. Mango Languages is completely web-based and remotely accessible, free access to the Mango Languages website, and includes 49 language courses, 15 of which are (ESL) courses. To access the website, follow these steps: • Log in to the HCA Mango site. • Create a user profile and password. You can use any email address but you must create your profile from a computer on the HCA network for authentication. Your activation link will be sent to the email address you use. Once you receive the link (in minutes) you can access the Mango program. • After that, you can sign in from anywhere in the world! Passwords are not saved, so if you forget yours, click on the “forgot password” link. It will be sent to your email address. • And: Have an iPhone or iPad? Go to the App store and search: Mango languages. Download and you can take Mango with you!
Up-To-Date uptodate.com/online/index.do Every day, clinicians have questions about patient care. Patients have questions about their health as well. Up-to-Date is written by physicians, who are experts in their fields, and it is comprehensive and current with the latest evidence-based clinical findings.
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Certification Review Courses-Live As a learning organization, St. David’s HealthCare offers opportunities for nurse training, advancement, growth and development through specialty certification review courses and conferences. St. David’s HealthCare is committed to providing opportunities for employees to grow, develop and attain new skills. Limited space available. CE’s provided. No Fee required for St. David’s HealthCare employees.
Care of the Rehabilitation Patient Certification Review This two day program is an interactive and informative way to prepare to take the Rehabilitation Nursing certification examination. Teaching methods to be utilized include lecture/discussion, case presentations and slides. The course will be presented by Betty Clark, RN, BSN, MEd, CRRN nationally recognized educator, author and nurse advocate with over 30 years experience in rehab nursing.
Care of the Rehabilitation Patient 01/26 & 0800-1600 NAMC Classroom C Certification Review 01/27/2013 $20 charge for HCAPS employees unless course costs are specified
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