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Story & Photos by Etta Smith, Generation Contracting & Emergency Service, Inc. “The house is fully engulfed… safe, you then shift focus to the you can depend on is crucial to HELP!” emergency response: controlling mitigate property damage and the danger to other residents, start the rebuilding process. FBS That was the message Lucinda the rest of the property, and has depended on Generation Lilley, Vice President of FBS neighboring properties, she said. Contracting & Emergency Services Property Management, received for its property restoration at 9 pm on April 28th. Imagine Additionally, Lilley had to ensure services for more than seven getting news like this not once, the property owners were kept years. but twice in the same day, for the up to speed as this unfortunate same property. incident unfolded. “It’s a relationship of mutual trust, that’s about the highest level you For the first time in Lilley’s 34“Frequent, transparent can get,” Lilley said. “It’s respect year career, a small house fire communication with full on both sides.” that had been extinguished hours disclosure of everything you’re earlier had now re-flashed. The seeing is the most important thing Speaking with Scott Ledesma, resulting damage was devastating. to remember when updating your CEO Generation Contracting client during a crisis like this,” & Emergency Services, he “When we arrived at the first said Lilley. echoed Lilley’s remarks of their fire, there were two fire trucks on partnership. scene responding,” Lilley recalled. The property owner, currently “This time… there were four! The living overseas, commended Lilley “We are proud to be one of FBS’s house was engulfed in flames,” and the FBS team stating they trusted advisors,” Ledesma said. Lilley said describing the response could not have felt more secure, “They know they can call us for to the re-flash. knowing that Lilley was on scene anything, big or small.” to paint a real-time picture for The first thing you are concerned them on the other side of the Ledesma and his on-call team about is your residents, Lilley said. globe. responded to the scene twice that Are they safe? Did they get out? night as well, equally surprised to That is always first and foremost. At a critical time like this, learn the fire had re-flashed that Once you are assured everyone is having an industry partner night. September 2020 socalrha.org | 7
