It’s More Than Living... It’s A Lifestyle! The Dream is Now Reality By Barb McNeill
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he Views Restaurant is now fully open for business featuring locally competitive beverage prices during happy (7 AM-8 PM, seven days a week). In April 2018, the hours from 3-6 PM, seven days a week. Sunday Karaoke Board of Directors (BOD) approved a new “Promise” continues to draw really good amateur singers. Dancing for statement: “The Views Restaurant is, first and foremost, an more fun/exercise is encouraged. amenity serving the residents of SCOV and their guests…. For all, the goal is good food and drink from a varied menu, well served, at a reasonable price….” A Blue Ribbon Panel (BRP), consisting of staff and residents, was charged to develop recommendations to meet that promise. First recommendation: implement the kitchen remodel, incorporating needed modifications for better efficiently. Older equipment was replaced and new models relocated. Storage spaces and more refrigeration/freezer/ alcohol storage were added. While construction was being done this summer, all restaurant staff participated The Views Restaurant patrons enjoying the terrace. Photo by Paul Harvey Livingston. in extensive customer serSince the soft reopening July 27, Mark Wade reports that vice training. More employcomment cards reflect the new positive atmosphere. Reveees were hired to ensure the best customer coverage. nues are up, and he expects we will break even sooner than Lead servers were trained to projected. Food and Service ratings are 4.5 to 4.7 out of 5. What are residents saying? “If this is the new standard, The Views kitchen between demolition immediately handle customand remodeling. Mark Wade photo er/staff concerns. What does keep it up,” said Al and Wanda Johnson. Ted Hood wrote, all this mean to residents “Overall, the quality of the service has improved a whole lot.” From comment cards: “…had the plate of six veggies … and prospective buyers? We are now enjoying seasonally-changing, specialized excellent in presentation and flavor.” Another said… “fourth menus, featuring high quality, fresh ingredients, with unique meal …since the kitchen reopened. All top-notch.” Lastly, preparations by Executive Chef, Paul Blackwell. (“Try the “A-1, great place to hang out.” Long time resident and regustuffed veal next time it’s on special,” recommends Mark lar patron, Harry Dobiesz said, “If you can’t have fun here, Wade.) Chef Paul has set high standards for his kitchen you won’t have it anywhere.” Our long-term staff members are happy to be back to a staff. They are prepared to deliver what residents want, even special requests when ingredients are available. Recipes regular schedule with increased hours and are now wearare adhered to by all cooks, emphasizing consistency and ing comfortable blue uniform shirts. New staff hires are fitattractive plates. Remember that old saying, “The eye eats ting right into the team family which should improve our staff turnover rate, always a costly issue for restaurants. before the mouth/stomach?” Communication: Take a few minutes to look at the newly More of what to expect: New hostesses are greeting and seating customers, morning to evening. Food expeditors enhanced SCOV website, click on Restaurant and review garnish and bring warm meals from the kitchen to tables, the coming events and new menus. Email blasts advertise improving order-to-delivery time. Wait staff are scheduled for weekly specials. Contact staff at the Welcome Center to enmaximum coverage. Staff knows what the expectations are sure you are getting all the email blasts. Also, consult the to provide top-notch customer service. There is a manager newly-installed digital bulletin boards in all our buildings for always on duty and available for customer interaction. Don emergency and informational notifications. The Grand Re-opening festivities will start October 4. Stewart, spokesman for the BRP commented, “The BOD’s designation of The Views Restaurant as an amenity was Spread your attendance throughout the days and evenings, as there will be crowds during the busy times. Arrive early critical...allowing the managers to truly manage.” Live entertainment has been ongoing throughout the sum- to take advantage of happy hour prices or later, to enjoy the mer on the Terrace/Lounge Friday and Saturday evenings, 8 PM closing time. See you soon.
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Sun City Vistoso Tipster, Febraury 2011
October 2018, Sun City Oro Valley Tipster
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