and it seems our clients agree. Edward Jones ranked “Highest in Investor Satisfaction with Full Service Brokerage Firms” according to the J.D. Power and Associates 2012 Full Service Investor Satisfaction StudySM. But investing is about more than numbers and rankings – it’s about you.
This Year,
lege, we’d call them on the phone and sing to them from our route.” Sarah Whaley is currently an IU freshman, majoring in journalism and cognitive science. She hopes to have her first semester wound up in time to come back and participate. One of her favorite memories is of the snowball fights that would break out when weather permitted. Pastor Anne Marshall and her husband, Gray, are part of the caroling group. She says that she grew up with the tradition in her home church in Circleville, Ohio. Lasting Impressions, a performing troupe formed in 2004 by members of Mill Race Center, incorporates caroling into the holiday season dinner-theater shows it presents throughout central Indiana. The group visits church groups, service clubs, assisted-living facilities and mother-daughter dinners. “We get into caroling, particularly when we go into rest homes,” says founder and director Donna Browne. “After our show, we invite residents to sing carols with us. We stroll into the audience and engage people. Eye contact and a simple touch on the arm is so important to people in that environment.” Browne concurs with the Fairlawn crew’s observation that care-center residents in wheelchairs tend to exude a special ebullience when carolers sing directly to them. Browne says that the group’s accompanist, Ed Bruenjes, has a musical versatility that makes it easy to take requests. At this year’s Christmas show, Bruenjes, whose day job is coordinator of music ministries at Asbury United Methodist Church, will join his friend, John Simpson, who is retired from the equivalent position at Sandy Hook United Methodist, in a four-hand piano piece titled “Chopsticks Christmas.” The presentation of this year’s Christmas show at Mill Race Center begins with the Columbus North High School show choir wandering from table to table serenading those in attendance. Browne says, “The girls are in glitzy dresses and the guys in tuxes, setting an upscale tone for the evening.” In an age of e-cards and get-togethers via Skype, there is, delightfully, a segment of our society that is passionate about maintaining the actual physical communion, with such sensory elements as voices in harmony, the smell of fresh-baked cookies and a simple touch, that caroling provides. As Fairlawn Presbyterian’s Marshall puts it, “It is what makes Christmas.”
Stuff Their Piggy Banks Instead of Their Stockings.
Edward Jones received the highest numerical score among full service brokerage firms in the proprietary J.D. Power and Associates 2012 Full Service Investor Satisfaction StudySM. Study based on responses from 4,401 investors who used full-service investment institutions. Fourteen investment firms that received a representative sample of investor opinions were measured on seven factors: investment advisor; investment performance; account information; account offerings; commissions and fees; website; and problem resolution. Proprietary study results are based on experiences and perceptions of consumers surveyed in February 2012. Your experiences may vary. Rating may not be indicative of future performance and may not be representative of any one client’s experience because it reflects an average of experiences of responding clients. Visit jdpower.com.
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