Conclusions Local Governance Barometer SA Most of the Councils face a widening service delivery gap. Partly explained by increased “consumeristic” behaviour of citizens. Citizens are loosing their confidence in Local Government as an institution that is able to respond effectively to the challenges that they as citizens face Councils feel strangulated by the amount of regulations and demands and are even less flexible and able to be responsive to citizens’ needs. The sense that democracy does not work for the poor and unemployed is growing.
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idasa