ST Touring Canada Limited (“we”, “our”, or “us”) respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence. By submitting personal information to ST Touring Canada Limited or our affiliate companies, service providers and agents, you agree that we may collect, use and disclose such personal information in accordance with this policy and as permitted or required by applicable legislation. If you refuse to provide your consent, we may not be able to provide you or continue to provide you with our services.
What personal information do we ask for?
If you are requesting a brochure, entering a contest, or joining our Online Newsletter, we will ask for your name, your postal address, your telephone and e-mail address (collectively, “Contact Information”).
We may also collect your IP (Internet Protocol) address when you visit our website.
If you book a journey with us, in addition to collecting your Contact Information, we will also collect details about your next of kin, passport number, credit card details, and information about health, medical needs, dietary requirements, shoe and clothing size (especially for Antarctica) and any disabilities or other special requirements (collectively, “Personal Booking Information”).
How does ST Touring Canada Limited use this personal information?
We need your Contact Information so that we may send out your brochure order, and advise you of special offers or promotions we think you may be interested in. We also need your Personal Booking Information to book your travel reservation, as applicable. On all forms you will be given the opportunity to opt-out of receiving occasional email marketing information from ST Touring Canada Limited. We may also use your IP address to diagnose problems with our server and administer the site – monitoring visitor traffic patterns and site usage to help us develop and improve the ST Touring Canada Limited site further.
How We Disclose Personal Information
To provide the services as set out in the “How does ST Touring Canada Limited use this personal information?” section above, we may disclose, transfer or share your personal information with the following categories of recipients:
• Service providers, professional advisors and insurers: Including organizations or individuals retained by us to help deliver, manage, develop, and improve the services, such as third-party cloud service providers;
• Group companies: Assisting with the performance and delivery of the services and performance of marketing activities incl. managing loyalty programs, conducting surveys and generating statistics.
• Law enforcement and regulatory authorities: Including any competent law enforcement body, regulatory, government agency or court, where we believe disclosure is: (a) required or authorized by law; (b) necessary to protect someone’s life, health, or personal security; (iii) related to an individual in imminent danger or who has been harmed; (d) related to an investigation being conducted by law enforcement; or (e) tied to national security concerns; and
• Acquiring entities: Including in connection with the consummation or proposal of a business transaction (including liquidation, realization, seizure or repossession), concession, merger, business combination or any other type of acquisition, liquidation, transfer, translative contract or financing of ST Touring Canada Limited in whole or in part, or of any property, stock, asset, share or business of ST Touring Canada Limited.
Your personal information may be transferred to other jurisdictions for processing and storage, including in servers located in Switzerland, Australia, The Netherlands, Malta, United Kingdom, Singapore, Croatia, France, Germany, United States, Myanmar, Cambodia, Portugal, and Vietnam, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction. Further, such personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to your personal information.
If you have any questions relating to our practices with regard to the transfer or disclosure of your personal information outside of your jurisdiction, please let us know by sending an e-mail to dl_dataprotectionofficer@scenic.eu
Your Privacy Rights
Subject to certain exemptions, to the extent permitted by applicable legislation, you have the following rights in relation to the personal information we hold about you:
• Right of access: You can request that we confirm whether we hold personal information about you and where we do, you have the right to receive a general account of our processing of such personal information. A reasonable fee may be levied if you request the transcription, reproduction or transmission of such personal information and you will have to provide information or documentation to verify your identity. We will inform you of any cost before proceeding to respond to your request.
• Right to rectification: If we hold personal information about you and you believe that it is not accurate, complete and up-to-date, you can request that we rectify it. If we discover that Personal Information we hold about hold is not accurate, complete and up-to-date, we will take reasonable steps to rectify it. We will also send any personal information that has been amended, where appropriate, to any third parties that have access to the information.
• Right to withdraw consent: If we rely on your implicit or explicit consent as our legal basis for processing personal information we hold about you, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide our services. We will advise you if this is the case at the time you withdraw your consent.
Your privacy right are not absolute, and we may deny a request you make in relation to your personal information where permitted under applicable legislation. If we deny your request, we will explain why.
Retention of Personal Information
We only keep your personal information for as long as necessary and for the reasons it was collected, or for as long as required to comply with any applicable legal obligation and our document retention policies. The length of time we keep your personal information varies according to the nature of the personal information, and it may extend beyond the end of our relationship with you. When we no longer require your personal information, we will destroy, delete, erase, or convert it into an anonymous form.
How does ST Touring Canada Limited protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only deencrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.
Does the ST Touring Canada Limited site use cookies?
Yes, ST Touring Canada Limited uses 'temporary cookies', which are only used during the brochure request process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central)).
Will ST Touring Canada Limited use the information I give for direct mailings?
Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss! From time to time, we may deliver messages on behalf of ST Touring Canada Ltd.
If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service please call or write to us at the address below. If you have any questions relating to our privacy policy, or, if at any time you believe that ST Touring Canada Limited has not adhered to this privacy policy please let us know by sending an e-mail to dl_dataprotectionofficer@scenic.eu Alternatively write to us at ST Touring Canada Limited, Suite 1900, 401 West Georgia Street, Vancouver BC V6B 5A1 All calls made to ST Touring Canada Limited will be recorded for training and monitoring purposes. Under normal circumstances a call will not be retrieved or monitored unless:
• It is necessary to investigate a complaint;
• It is part of a management 'spot check' that customer service standards are being met;
• There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;
• It is necessary to check compliance with regulatory procedures; or
• It will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way. If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call recording will be stopped.
Advising callers that calls are being monitored/recorded
Where call recording facilities are being used we will inform the caller (through Welcome Message) that their call is being monitored/recorded for quality / training purposes so that they have the opportunity to consent by continuing with the call or hanging up.
Contact Us:
For any questions or concerns about this policy, or to exercise any of the rights that you have in relation to your Personal Information, please contact: dl_dataprotectionofficer@scenic.eu