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Businesses busy solving your WFH challenges Since the beginning of the pandemic outbreak, remote working has gradually become business as usual for many workforces. While some businesses have struggled with shifting to WFH mode, others have transitioned smoothly to the new reality of remote working. We met with Åke Nilsson, Director of SCC member Gecko Technology Partners and Andrew Hamlett, Head of Technical Operations UK at SCC member Telavox, to discuss what this experience has meant for their clients, how the social aspect of remote working can be as big of a hurdle as technology, and what working life will look like when we start emerging from lockdown. BY: JONAS EKLUND

Telavox is the market-leading Unified Communication as a Service (UCaaS) platform in Scandinavia and is rapidly gaining ground in the UK. “We offer a hosted telephony solution with mobile-centric management over a simple management user experience,” Andrew Hamlett, Head of Technical Operations UK at Telavox, explains. With Telavox offering a Cloud Service Provision, its service can be accessed from any device and location with an internet connection: “Remote working with Telavox is a reality. We not only offer voice, but embedded video, instant messaging and web chat, along Photo: Telavox.

”We will be seeing flexibility in the workplace and a more relaxed structure in the office space. ”

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with integrations to other collaborative and analytic desktop business tools.” Collaboration at the heart “Collaboration is at the heart of everything we do. We provide solutions for enhancing collaboration in a very cost-effective manner whilst encouraging a video-first culture,” says Åke Nilsson, Director of Gecko Technology Partners, Google’s largest partner for Google Cloud Meeting Solutions outside of the US. The main product provided is Google Meet, formerly known as Hangouts Meet, which is Google’s

Video Conference Solution for meeting rooms. “Whilst there is no ‘typical client’ so to speak, every client has an emphasis on enhanced collaboration and improved communication. Everything we offer is based on Google’s solutions where security and confidentiality are paramount and ease of use is key,” Åke says. Collaboration is key Whilst seeing a reduction in the usage of meeting rooms as a result of the pandemic lockdown, Åke says they saw a sharp increase in personal use of Google Meet and hence the