Example2: Virtua LeadershipSystem

The Virtua Leadership System (VLS), was developed by Senior Leaders (SL) in a retreat in February of 2004 to ensure that leaders at all levels of the organisation would understand what is expected of them. In the same retreat,the mission, vision and values (MVV) were reviewedand validated. These are annually reviewed in the Strategic Planning Process. Through a cycle of learning and improvement, the President’s Group (PG) and the senior leaders (SL) mapped this process to the vision and values to improve alignment, integration and more easily teach new managers this key process for success in providing the core competency (the Outstanding Patient Experience - OPE). The improved VLS was deployed to all levels of the organization at the STAR launch meeting in January 2009. Every leader at every level has the responsibility to deploy MVV and support the STAR standards of behaviour and measures. The overall direction of the organization with supporting metrics and plan are developed to meet the stakeholder requirements (Latham, 2013).