Ockenden Report - Completion

Batteries

First Report:

47/52 Actions Implemented (89% overall), comprising:

42 (81%) ‘Evidenced & Assured’

5 (10%) ‘Delivered, Not Yet Evidenced’

5 (10%) Actions ‘Not Yet Delivered’

Final Report:

115/158 Actions Implemented (73% overall) as of Feb-23 MTAC.

88 (56%) ‘Evidenced and Assured’

27 (17%) ‘Delivered, Not Yet Evidenced’

43 (27%) ‘Not yet Delivered’

Combined Reports:

162/210 Actions Implemented (77% overall), comprising:

130 (62%) ‘Evidenced & Assured’

32 (15%) ‘Delivered, Not Yet Evidenced’

48 (23%) Actions ‘Not Yet Delivered’. Of these, over two thirds are underway.

Emily Evans is the Service User Chair for the Shropshire and Telford & Wrekin Maternity Voices Partnership (MVP). An MVP is an independent team made up of women and medical professionals who listen and discuss challenges and ways of overcoming them through co-produced solutions.

How has the MVP’s working relationship with SaTH improved?

• The team at SaTH is more open and engaged with us. They do not shy away from the MVP being a critical friend and they are keen to learn and act on ways they can deliver good care.

• We are working with a wider breadth of staff than ever before which helps us join up service user feedback with staff experiences. By doing this, we can suggest patientcentred improvements that can be embedded and continued in the long-term.

• We co-produce a lot of material rather than just reviewing it, meaning we can engage with service users early on and make sure their preferences are captured and acted upon.

What is the biggest achievement of the MVP?

Reintroducing our 15 steps events where service users, MVP reps and staff tour an area of maternity services, discussing the positives and areas for improvement. We are also proud of the increased focus on communication and listening to service user feedback. This is a long-term goal, but we can see progress, with staff training forming a key part of the development work, as well as new resources such as the birth preferences card. The kindness and compassion of midwives and support staff is often highlighted within our service user feedback.

What progress would you like to see from SaTH over the next 12 months?

I want service user and staff feedback to be at the heart of improvements and for SaTH’s maternity and neonatal departments to be leaders in coproduction. We still have work to do but we have made good progress in recent time and I am proud of the work that the MVP and SaTH have achieved together.