3 minute read

Foreword

from Louise Barnett, Chief Executive

Dear colleague,

I know that, like me, many of you will feel very proud of just how much commitment and dedication there is across our whole organisation to change things for the better – not just for our patients but for each other too.

Every day I hear about fantastic examples of teams working together or collaboratively with other colleagues to drive forward improvements across many areas of our organisation and working life and I am really proud of you.

A fantastic example of team working is from our colleagues in Radiology who put in place innovative new ways of working to enable them to significantly reduce the waiting lists for plain film reporting. Determined to ensure their patients received high quality care, they implemented alternative solutions and succeeded in reducing this by thousands in a matter of months. Well done to everyone involved.

We are beginning to see shoots of positive change within our Emergency Departments, as a result of the focus of the newly-launched Emergency Care Transformation Programme. At the heart of this programme is a real desire by teams to make a difference for our patients, in the face of the enormous pressures experienced. You can read more about the work being undertaken as part of the programme on p8, which includes the rollout of the ImproveWell app. This is a fantastic tool which will enable colleagues who work in Emergency Care to share their ideas for improvement – big or small – and to know that they are being listened to, have an opportunity to shape the way forward and feed back on how things are going.

Another area of continued positive progress is within Maternity Services. It has been 12 months since the final Ockenden report was published and we have made good progress on the delivery of actions, and providing compassionate, high quality care to all the families who use our services. Thank you to all the multidisciplinary teams who have worked together to achieve this, with further actions planned.

The recent staff survey results also showed us that we are making progress on our cultural improvement journey and improving how it feels to work in our organisation, but we know we still have more to do. We recognise that changing the culture of any organisation, not just ours, won’t happen overnight so we really do value your feedback on what we can improve, and also what we are doing well.

Please continue to share your improvements with us via the Getting to Good page on the intranet here

Thank you for all that you are doing every day to help us get to where we all want to be –working in a welcoming, collaborative, and safe environment providing excellent care for the communities that we serve and supporting each other.

Thank you.

Louise Barnett Chief Executive

from Mary Aubrey, Getting to

Good Programme

Director

Dear colleague,

I am pleased to report this month that all programmes within the Getting to Good programme are on track, with three making positive strides this month. - Digital, Maternity Transformation (you can read more on page 10) and Finance and Resources.

Well done to all the teams involved in these improvement programmes. An incredible amount of dedication and effort has gone into making and sustaining improvements and, while there is more to do, you should all be proud of the progress being made.

Whilst some great progress continues to be made within the Corporate Governance, Elective Recovery, Urgent Care Improvement, Quality and Safety and Workforce Transformation programmes, some aspects are being rated as off track. When this happens each project is reviewed to understand the reasons, with a supporting action plan put in place to bring things back on track.

Projects which are making consistent progress include improving our digital infrastructure (you can read more on the roll out of CareFlow on p7), quality governance and the implementation of the new Patient Safety Incident Response Framework (PSIRF), and the leadership development framework which involves the launch of new opportunities including the Galvanise Ethnic Minority Leadership Programme, Schwartz Rounds (see page 9) and the new Talent Portal (more on this in the next edition of Impact).

We are also seeing improvement in the use of

Patient Initiated Follow Up (PIFU) as part of the Outpatient Transformation Project. In January, 3.7% of patients were placed on a PIFU pathway – this is when a patient initiates a follow-up appointment as and when they need one – nationally the average is 1.7%.

We are hoping to achieve 4% this month by offering PIFU in more specialties, which is great for patients and teams within Elective Recovery.

Finally, well done to our colleagues in Corporate Governance who have successfully delivered all the key actions in the Anti-Fraud, Bribery and Corruption, Board Assurance Framework and Board Governance projects. All these projects have now been closed, which is fantastic.

Thank you to every colleague who is contributing to an improvement and helping to make our organisation a great place to work and receive care. Every improvement counts and if you would like help or support with an improvement idea, you can contact our Improvement Hub colleagues – sath. improvementhub@nhs.net

Thank you.

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