COMMUNICATIONS AND ENGAGING WITH COMMUNITIES ENVIRONMENT, PATHWAYS AND FLOW

Our aims

• To ensure that our team is kept well informed on departmental news and events

• To provide opportunities for colleagues to feed back on the service we provide and the workplace

Our progress

• Launch of Improvewell app

• Departmental newsletter launch

• Brand developed for ECTP and ED

Next steps

• Further promotion of Improvewell

• Continued roll out of ED news

Our aims

• To support appropriate pathways for patients who do not require emergency care

• To ensure the ED environment is safe and effective for patient care

Our progress

• Patient feedback on waiting areas reviewed

• NHS111 online booking tool reinstated

• Review into high service users conducted

Next steps

• Actions from patient feedback to be completed

• Review of comfort rounds out of hours

• Review of IPC compliance

Over the next three years, and through five working groups, we will be delivering a series of improvements, some small and some that are more complex. We hope that each one will make our workplace somewhere where we are proud to belong, as well as help us to provide high quality compassionate care for all our patients and their families.

Each of the workstreams (opposite) are dedicated to different areas for improvement. The aim is to ensure we are supporting all colleagues to deliver the high quality care they strive to provide with the skills they need to deliver that care. We also want to ensure that our place of work is an enjoyable and safe environment where we all value and respect each other and that we are all continuously learning, not just when things go wrong and when they go right too.

This improvement work is not a tick box exercise. We are truly committed to making and embedding change for the better – and supporting you. Let’s go on this journey together, support and listen to each other so we can get to where we all want to be.

Dr Saskia Jones-Perrott, Divisional Medical Director for Medicine and Emergency Care

Laura Graham, Divisional Director of Operations

Donna Hadley, Divisional Director of Nursing