
1 minute read
Patient Experience
from February Newsletter
by Sarah_Lumley
Big well done to everyone, especially ANC for their massive engagement. Please continue to engage women/birthing people and their families to provide feedback via our friends and family test
What is going on in Patient Experience?
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WHO’S SHOES Community Engagement Event, Friday 28 April 2023.
Supporting women and families with personalised tours
Following up feedback from surveys and speaking directly with women and families about their feedback

Collection of patient stories
Pelvic health workshop to improve outcomes for women
Links made with Imams within the Muslim community, particularly in relation to Ramadan
Supporting PMA service
Patient Experience at Bedfordshire Hospitals was nominated for the category of Excellence in Experience at the Regional East of England Awards Day in Cambridge!
If you require support or training, please feel free to contact me on 07771 835 135. I am more than happy to support you. Kelly – Patient Experience Midwife

We haven’t met yet but I am the new emotional wellbeing midwife for Bedford, working with Ocean. I just wanted to drop you a line to say a big thank you for your amazing care you gave Sarah Boenke, she can’t speak highly enough of you and you helped her achieve the birth that she wanted which has been wonderful for her to help heal from her previous traumatic delivery. Your kindness works magic!
Thank you again and hopefully we’ll bump into each other soon.