Are you past due on your PNM bill? Avoid an upcoming disconnection. Contact us to apply for help. Disconnecting power is not something PNM wants to do. In fact, we want to help customers avoid it. There are three ways to avoid disconnection: 1. Contact us to obtain financial assistance to help pay down or possibly pay off your past-due balance 2. Contact us to get on a payment plan to pay over multiple months so you do not have to worry about bringing your account current with just one payment 3. Immediately pay your past-due balance in full
For help paying your past-due PNM residential customer bill, apply online at PNM.com/help or call us at 855-364-2950, Monday – Friday, from 7:30 am – 6 pm. Just answer a few questions and we’ll do the rest. We will review your qualifications with available assistance programs such as the PNM COVID Customer Relief Fund, the PNM Good Neighbor Fund, the New Mexico Low Income Home Energy Assistance Program (LIHEAP) and the Emergency Rental Assistance Program. The assistance you receive will help pay down, or possibly pay off, your past-due PNM bill. In some cases, the programs can be combined to maximize the amount of assistance you receive.
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