Plans: In the network bar we can see that 35% of the respondents ranked it as 1st, 23% ranked it 2nd, 22% ranked it 3rd, 6% ranked it 4th, 11% ranked it 5th, 2% ranked it 6th and 1% ranked it 7th. Easy Recharge: In the network bar we can see that 3% of the respondents ranked it as 1st, 9% ranked it 2nd , 25% ranked it 3rd , 26% ranked it 4th , 18% ranked it 5th , 15% ranked it 6th and 4% ranked it 7th. Additional Offers: In the network bar we can see that 2% of the respondents ranked it as 1st, 4% ranked it 2nd , 14% ranked it 3rd , 12% ranked it 4th , 31% ranked it 5th , 28% ranked it 6th and 9% ranked it 7th. Tunes: In the network bar we can see that 0% of the respondents ranked it as 1st, 1% ranked it 2nd , 1% ranked it 3rd , 3% ranked it 4th , 10% ranked it 5th , 19% ranked it 6th and 66% ranked it 7th. Coverage: In the network bar we can see that 10% of the respondents ranked it as 1st, 32% ranked it 2nd , 22% ranked it 3rd , 16% ranked it 4th , 12% ranked it 5th , 4% ranked it 6th and 4% ranked it 7th. Roaming Facility: In the network bar we can see that 4% of the respondents ranked it as 1st, 3% ranked it 2nd , 8% ranked it 3rd , 26% ranked it 4th , 15% ranked it 5th , 29% ranked it 6th and 15% ranked it 7th. Graph 4.1.5b Showing the details of the ranks given by the respondents for the following attributes :
Quality of Service and its impact on Customer Satisfaction in the Telecom sector
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