APPRENTICESHIP OPERATIONS OR DEPARTMENTAL MANAGER

CAN INCLUDE THE ILM LEVEL 5 DIPLOMA IN LEADERSHIP AND MANAGEMENT

Typical Duration of Learning: 18-24 months

Start Dates: Flexible throughout the year

Delivery Model: Blended approach, tailored to meet the needs of employer and apprentice

Programme Summary

Equivalent to the 2nd year of a degree, this apprenticeship is suitable for individuals that are responsible for managing discrete projects or departmental teams in order to achieve operational or departmental objectives that are in line with overall organisational strategy.

As well as project or team management, managers are responsible for everything from creating and delivering operational plans to managing change, finances and resources. Responsibilities can also include recruitment and talent management, coaching and mentoring.

With the option of including the Institute of Leadership & Management (ILM) Level 5 diploma it will support managers working in any size of organisation across the public, private or third sector to develop a deeper understanding of management and leadership techniques, including the latest theory and best practice that can be applied in a range of work settings every day.

On completion, apprentices can register as full members with the ILM, to support their professional career development and progression.

WHAT’S INCLUDED?

Operational management

Knowledge of management approaches, models and the skills to create plans, set KPIs and manage resources.

Project management

Knowledge of the tools and techniques required for successful project management, including the skills to plan, organise and manage resources.

Finance

Understanding business finance, including monitoring budgets and financial forecasting.

Leading people

Knowledge of leadership styles and develop the skills to lead, delegate and mentor teams, as well as support an organisational change programme.

Managing people

How to recruit, develop, build and motivate high-performing teams and how to manage performance.

Building relationships

Knowledge of techniques for managing partner, stakeholder and supplier relationships and effective negotiation and influencing skills.

Self-awareness

Emotional intelligence to understand own impact on a situation or department.