How to Support Your Customers During Social Distancing

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How to Support Your Customers During Social Distancing


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Introduction The year 2020 has been very challenging and chaotic. Every individual has faced problems for some of the other reasons during this pandemic. There are business organizations, industries, marketing, sales, and many fields that have been affected during the pandemic and the lockdown. Due to the pandemic that was faced in 2020 and currently facing in 2021, many rules have been inherited to protect ourselves from the pandemic. One such thumb rule one needs to follow to be safe is social distancing. Even during such hard times where no one must come in contact with each other, a business organization must make sure to support their customers.

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Introduction This is the time when everyone will be feeling low at some point, it would be a good choice to support your customers as they have been very fortunate to your respective businesses. Support and empathize with them and make sure to tell them that you would be of great help to them. The customers will be craving for the return of their comforts that they have lost during the pandemic and social distancing.

Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

Supporting Your Customers During Social Distancing

Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

Personalizing the Marketing The marketing team must be able to analyze every single detail of the customer's requirements and then provide them with the required products. You can reach out to the customers using many marketing ideas during this situation. One such idea is making good use of social media. Social media is a very effective platform these days. Making good use of this platform will definitely help reach

as

many

customers

as

possible.

Hence,

personalizing the marketing will definitely help connect and support the customers during this hard situation. Website: www.salesbabu.com Email: sales@salesbabu.com


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Providing Online Ordering Service Since the pandemic has made things worse and more challenging for people around the world, your customers might also be facing certain issues regarding the same. They might be craving for some comforts but they would not be able to go out and get them due to the lockdown and social distancing. In times like this, business organizations must make sure to provide support to their customers. They need to make a list of what the customer exactly needs and understand their requirements and cravings. Once the requirements and needs of the customers have been understood, you need to make a platform that is easily available to them to make orders online. The best way to make sure that your products reach your customers is by providing an online ordering service. Make sure to provide platforms for the customers to order online which consists of products of their interest and provide delivery too. Website: www.salesbabu.com Email: sales@salesbabu.com


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Providing Online Ordering Service When this is done it gives high chances of reaching the customers in frequent intervals of time. This will keep the customers and the business organizations, industries, marketing team, and sales team connected. It will satisfy the customer's cravings for certain comforts and will be a great way to support your customers. Hence, providing the online order service will definitely help reach out to many customers during the current situation. Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

Providing Curbside Pickups During the pandemic, it might be difficult for the customers to go out and buy the things that they need especially because of the lockdown and social distancing. It would be a great idea if the business people come up with something that would help the customers satisfy their needs. The business organization must be capable of identifying the needs and cravings of the customers and prospects with regards to the products. Once the requirements of the customers are understood, the organization must be able to provide those needs in terms of online shopping through their platform. When the requirements of the customers are well organized and displayed to them, they will order online from their comfortable places and will be able to maintain the social distancing.

Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

Providing Curbside Pickups Once the order is confirmed from the customer's side, it is the responsibility of the organization to deliver the products to their homes or the place they desire. Delivery options that are provided from the company's side can be very beneficial as they will continue to maintain the social distancing as well as satisfy their needs. This will definitely make the customers happy and will want to connect with your organization again in the future too. Hence, providing delivery options or curbside pickup options will help you all to satisfy the customer's needs as well as maintain social distancing which is very important in the current situation. Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

Communicating with your Customers With the current situation in mind, the customers, prospects, and buyers will be facing critical situations financially and would have been going through a lot of mental stress. None of them would be ready to buy your products nor will want to deal with the business dealings as before. The fear of the pandemic and the financial situation would be great in their minds. As a business, marketing and salespeople, you all must have an idea of how to convince the buyers, customers, and prospects. It is your responsibility to empathize with the customers and convince them that you all are ready to open the doors that were once closed due to the pandemic and social distancing. You must make sure to gain the trust of the people and let them realize that you are always there to support them.

Website: www.salesbabu.com Email: sales@salesbabu.com


Contact Us: M: +91 9611 171 345

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