Saif Al-Badri 10010 Bret Ave, Cupertino, CA 95014 • (408) 480-7197 • saif@al-badri.com www.saif.info Permanent Work Authorization • No Visa Sponsorship Required • California Driver License PROFESSIONAL SUMMARY IT professional with two years of management experience and 7+ years of hands-on experience in designing, implementing, and enhancing systems to automate business operations seeking a position in telecommunications, systems or network engineering KEY SKILLS
• Systems Programming: knowledge in XHTML, HTML, CSS, SQL, PHP, Shell, Visual Basic, DOS/Windows, Batch Scripting • Systems Services: Apache, IIS, FTP, SMTP, POP3/IMAP4, Radius, MySQL, MS-SQL, Mobile Devices (S60, BlackBerry, WM, Open Source) • Voice Networking: VoIP Networking and Security, Physical Media, Framing Technologies, Trunks Lgcl Grouping, Hammer Call Analyzer, Wireshark, Ethereal, Tcpdump, Touchstone, H323 Call Gen, PBX Systems, WiMax Networks, NGN Networks
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Data Networking: Physical Media, Access Technologies, Transport/Framing, TCP/IP Protocol, Tunneling Protocols, LAN Segmentation, Redundancy, Dynamic Routing Operating Systems: UNIX Linux/BSD, Windows, Mac OS X 10.3, Cisco IOS 12.x, CMS Systems, SUN Solaris Productivity SW: MS Project, MS Visio, Adobe Acrobat Pro, AutoCAD, CVS, OpenOffice,org Fluent in English and Arabic
SURVIVAL JOBS IN THE US Service Dept Management Trainee October 2010 – Current Fry's' Electronics, San Jose, California Fry's Electronics is a big-box store and retailer of software, consumer electronics, computer hardware, with in store computer repair and custom computer building services and household appliances with a chain of superstores headquartered in Silicon Valley. By 2008 the chain posted sales of $2.4 billion and operated 34 stores in nine states. • Running the computer service dept for Fry's San Jose, including excellent customer service, hands-on experience in Remedy service management system, supervising computer technicians, ordering parts, wired and wireless networking, IP camera dynamic DNS services, servers, notebooks and computer repairs, apple repairs and services, applying store policy, monitoring sales performance, helping with up sales and beating projection. PROFESSIONAL EXPERIENCE Technical Manager November 2008 – August 2010 Signal Communications, Amman, Jordan A telecommunications company specializing in wholesale VoIP, VoBB, PPC, and distributing Umniah GSM operator products with 60+ employees and $1.3 Million USD in yearly revenue • Planned, organized, and directed the development of the network infrastructure, including developing policies and procedures for operations and security computer data centers, problem determination, and product selection • Independently implemented Signal Billing System Replacement Project to replace a legacy billing system (including RFP, server installation and configuration for PortaBilling100) on time and within budget, enabling Signal to have a full working billing system instead of suffering from the discrepancies of the old system • Increased efficiency and productivity by implementing new mail infrastructure, redesigning office DNS and Domain, reconfiguring and increasing carriers on the VoIP gateway, as well as training 25 staff engineers on voice equipments • Developed guidelines for network monitoring and management, deployed network monitoring systems MRTG, and implemented VoIP bandwidth management, reducing financial losses • Assisted with Microsoft Communication Server implementation, which resulted in the creation of a new added value VoIP service SiteOps, Amman, Jordan August 2007 – August 2008 SiteOps is an IT infrastructure outsourcing company for a competent, and efficient contracted site operations team with the ability to provide both hardware and software infrastructure architecture, evaluation, implementation, testing & assurance, operations and maintenance services with 40 employees and $900K USD in yearly revenue System Admin • Installed and configured website content management systems: Joomla, Wordpress, Drupal, PHPBB and web forums • Installed, configured and maintained DNS systems, including open source and Microsoft DNS servers, as well as domain controllers, such as open source (SAMBA), Windows domain controllers and active directory servers • Performed email system installation troubleshooting and configuration for webmail software, open source and MS Exchange systems, and Google Apps • Operated hosting management for websites using cPannel, or starting from scratch with Apache Web Server and MySQL with PHP or PERL. Saif Al-Badri Resume
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VoIP Engineer • Directed, installed, operated and maintained 2N GSM VoIP Gateways with Cisco 5300 access servers through ISDN interfaces • Worked on IVR scripting for the SHOUT 2500 platform by connecting it to the database and tweaking audio files, which led to a complete IVR Prepaid Phone Cards platform • Installed WiSIP phones and configured a variety of WiFi equipments, including security WEP, WPA, WPA2, PSK, QoS, WiFi range extenders, ADSL, and performed site surveys for WiFi in order to design the network • Tested and improved performance for CPE's, indoor, outdoor, BS positioning, and implemented Google earth coverage maps for Umniah Wimax Project • Configured Routing Border Gateway protocols, IP Subnetting, Avaya media gateway, and IP Phones Network Architect • Designed WAN/LAN networks for a large number of customers including Security and Firewalls • Installed and configured Cisco routers and switches and created and configured VLANS for infrastructure switches VoIP Engineer / NGN Engineer March 2004 – August 2007 LaSilkee, Amman, Jordan An integrated communications service provider offering high quality, feature rich voice, data and multimedia services using its advanced global IP based network and international gateway licenses, with 70+ employees and $2M USD in yearly revenue • Directed, installed, operated and maintained ZTE SS10b NGN SoftSwitch, Cantata IMG1010 Integrated Gateway and ZTE MSG7200 Media Gateway • Supervised and performed preventative maintenance on communications equipment • Directed, installed, operated Stillink 800 SS7-ISDN signaling converter and Cisco AS5300 Access Servers Network Engineer February 2003 – March 2004 AITC, Baghdad, Iraq AITC is a company specialized in office and automation equipment trading and supplying, with 80+ employees and $1.5M USD in yearly revenue • Installed and maintained 100+ computer networks, printers, and image runners EDUCATION: B. Sc. Computer Engineering 2004 Baghdad University, Baghdad, Iraq With over 20,000 students, Baghdad University is the largest university in Iraq and the second largest Arab university PROFESSIONAL DEVELOPMENT Apple Certified Macintosh Technician (ACMT), 201 0 Sicher Global Solutions Inc, California, USA (#Tech ID: USAVUA10) CompTIA A+, 2010 Sicher Global Solutions Inc, California, USA (#COMP001020184962) Google AdWords Training Workshop, 2009 Google, Amman, Jordan Astaro Certified Engineer Training, 2009 ASTARO, Amman, Jordan Project Management Professional (PMP) Training, 2009 AMIDEAST, Amman, Jordan Falcons Traning Center, Amman, Jordan • Cisco Certified Network Associate CCNA, 2008 (#CSCO11449861) •
Cisco Voice over IP Certified, 2008
Microsoft Academy, Amman, Jordan • Microsoft Certified Professional (MCP), 2005 (#3320195) •
Microsoft Certified Systems Administrator (MCSA), 2005 (#3320195)
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Microsoft Certified Systems Engineer 2003 (MCSE), 2005 (#3320195)
Saif Al-Badri Resume
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