SGI Contact Centre Playbook

Page 78

Quotation Email Templates In order to streamline the responses being sent from the Unit, the below Quotation Templates were created:

QUOTATION EMAL TEMPLATES

Private Motor Quotation – Comprehensive

Private Motor Quotation – Third Party

Commercial Own Goods Motor Quotation – Comprehensive

Commercial Own Goods Motor Quotation – Third Party

Private Motor Quotation – Comprehensive (Courtesy Promotion)

Homeowners Comprehensive Quotation

The templates can be amended to reflect the type of product being quoted and it can be found on the Call Centre Drive.

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