SGI Contact Centre Playbook

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Call Centre Function The Call Centre was created to provide a full service to the clients of Sagicor General Insurance Inc. which saw the team servicing calls for the below skills: •Quotations •Policy Information •Accounts •Claims Information Out mission is to ensure that our clients are provided with a WOW experience and strive to maintain a Service Level of 82% for each skill (Quotations, Policy Info., Accounts Info. and Claims Info.).

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SGI Contact Centre Playbook by sagicorgroup - Issuu