Commonly Asked Questions about Delivery Management System It is undeniably true that a traditional delivery management system cannot keep up with today's customers' increasing delivery-related demands and changing expectations. Hiring separate teams for each task is one way e-commerce, manufacturing, or any other business can meet these demands; however, it would be more expensive. Delivery Management Software is a solution that can assist all types of businesses in managing their delivery operations.
DMS, or delivery management software, enables businesses to find ways to cut delivery costs, shorten delivery times, reduce operational expenses, improve operational efficiency, and boost productivity. Let's take a look at some of the frequently asked questions about this software: Delivery Management Software FAQs What is delivery management software?
To ensure that each order is delivered in a timely and cost-effective manner, delivery management software automates key delivery-related tasks such as order segregation, order allocation, dispatching, route optimization, order tracking, and more. Why do you need delivery management software? Customers nowadays expect their orders to be delivered as soon as possible, preferably the same or next day. And, in order to meet these delivery expectations, each process must be completed within the time frame specified. The delivery management system streamlines order management, rider and vehicle allocation, order pick up and dispatching, and all other processes to ensure that every order is delivered on time. This also improves customer experience and increases operational visibility and transparency. What are the key objectives of delivery management software? The delivery management system's objectives may differ depending on the specific needs of an organization. However, the primary goals are essentially the same. A delivery management system assists a company with: • • • • • • • •
Order management Real-time order tracking Multi-stop route planning Accurate ETAs Reduce delivery turnaround time Digitized route optimization Rider management Complete logistics visibility
What is the best delivery management software? The best delivery management software is one that meets your organization's specific delivery requirements while also including all delivery management features.
How do you manage a delivery driver? Delivery management software allows you to manage all of your riders from a single dashboard. It allows you to track the riders and communicate with them in real time. It also includes the “insights and analytics” option, which can aid in evaluating each driver's performance and examining the number of successful and unsuccessful deliveries. You can assess your riders' performance based on the information obtained from the reports. Which is the best delivery management software in India? Sagar Infotech provides SaaS-based delivery management software that can be tailored to any business's needs. It is the best delivery management software in India that digitises delivery processes in order to reduce delivery turnaround time, increase productivity, increase customer satisfaction, and provide other benefits. How does delivery management software work? The software investigates new order requests once it has been integrated with your existing ERP system. It categorizes orders based on delivery location, product type, and other constraints. Following that, the software assigns a vehicle and driver and generates automated delivery routes. It also provides riders with a dedicated application that allows them to check new pick-up requests and manage ongoing deliveries. Customers are also sent a tracking link through which they can check delivery ETAs. What are the main features of delivery management software? Some of the key features of such software include: • • • • • •
Order management Vehicle capacity utilization Real-time tracking Driver app COD payment calculation Accurate ETAs
• Reschedule deliveries • Share delivery feedback • Insights and analytics These are only the fundamental characteristics of a delivery management solution. Other features may be included as well. What are the benefits of delivery management software? Easy to customize and integrate, delivery management software renders a plethora of benefits, including: • • • • • • • • • •
Increased number of deliveries per vehicle Complete operational visibility 100% customer satisfaction Efficient delivery routes On-time deliveries Hassle-free rider management Reduced delivery cost Increased rate of first-attempt deliveries Reduction in the overall delivery lead time Complete vehicle capacity utilization
What type of delivery management software should you choose? In general, there are two kinds of delivery management software: on-premises software and cloud-based software. If you choose the format, you must find a reputable software development company to create the software from the ground up. Depending on your specific needs, the process could take months or even years. SaaS-based software, on the other hand, can be customised, deployed, and implemented in a matter of days. All you have to do is provide the software provider with your specific requirements. Another advantage of SaaS-based software that can be deployed in the cloud is that it can be accessed from any device at any time.
How to get the best delivery management software? All you have to do to get the best delivery management system is ensure that it is: • • • •
Easily customizable Easy to integrate with your existing ERP or OMS Includes all of the features that are mentioned in the preceding section Quick to deploy and implement
Which company offers SaaS-based delivery management software? Sagar Infotech, a leading SaaS-based software provider, provides the market's best delivery management software. Their software includes all of the necessary and advanced features that enable organizations to forget about delivery-related issues while saving significantly on costs. What role does delivery management software play in optimizing e-commerce last-mile delivery operations? The software is critical in the management of e-commerce last-mile delivery. It digitizes key delivery tasks. When software performs these tasks without the need for human intervention, you can be free of concerns such as delayed deliveries, high costs, customer dissatisfaction, and other issues. Does delivery management software include route planning? Yes, most delivery management software includes an automated route planning feature, as well as dynamic route planning and multi-stop route planning. The feature assists in determining the most efficient delivery routes that are free of traffic congestions, road restrictions, and other impediments that cause delivery delays and increase delivery costs. What are the cons of using delivery management software? Investing in a digitized delivery management system is a one-time cost that is far less than hiring separate teams to manage various aspects of deliveries. There are no drawbacks to using such software.
How does delivery management software aid in the optimization of delivery operations? This software automates and streamlines delivery processes to ensure that every operation is completed on time. Furthermore, it provides insights that can be used to rebuild business strategies in order to improve delivery operations. If you have any further questions about delivery management software, please contact SIPL's experts at enquiry@sagarinfotech.com.
CONTACT US Sagar Informatics Pvt. Ltd. 67 D/1, Second Floor, Opposite Canara Bank, Munirka, New Delhi - 110067 Phone: +91-11-46048550 Quick Contact: +91-9311746788, +91-9311133772 Email: info@sagarinfotech.com