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We like to go the extra mile
We choose to go beyond what’s expected because we want you to live life to the full. We constantly look for ways to make your experience of living in a Ryman village even better.
Private rooms
Your private room and the care centre lounges are your home. Our priority is to help you feel at home – happy and relaxed.
Private rooms are spacious and air conditioned, with monitored call bells in your room and ensuite. There’s plenty of room for your friends and family to visit.
You can choose from a selection of room layouts, all with an ensuite bathroom. It’s your own personal space, and you can furnish it with your favourite pieces.
Rooms overlook beautifully landscaped gardens or courtyards. All rooms have a television and some rooms feature an alcove that can fi t a display cabinet, drawers, or a small fridge.
Private ensuite
Bedroom 3.10m x 5.53m | 10.17' x 18.14' 23m² to 31m² (including ensuite)
Our myRyman app helps us deliver the highest standard of care
At Ryman, our care plans come to life through our own custom-made electronic care app, myRyman. A device, located in every care room, enables nurses and carers to record daily care tasks for each resident.
Using myRyman creates links and prompts, so our nursing and caregiving teams know exactly what they need to do. Everything is securely recorded. Our teams can access and update clinical data more effi ciently, and spend more time with residents.
The app has proven its reliability, and our most experienced clinical team members describe myRyman as ‘magic’. It has made a once-in-a-generation improvement to the way we deliver care.
Eldercare Innovation Award – myRyman
In 2019, myRyman was named Innovation of the Year – Care Model at the Asia Pacifi c Eldercare Innovation Awards in Singapore. The award recognises the best care model that improves quality of life for older people.
Victoria Brevoort Clinical Nurse Specialist
Clinical excellence
Achieving clinical excellence in aged care is critical. Our investment in myRyman has helped, as has our constant focus on improvement.
Our clinical audit results in Victoria are excellent. We already exceed the government standards in Australia and will continue to improve.
In 2019, an unannounced audit took place at Ryman’s Nellie Melba Retirement Village in Wheelers Hill. Auditors assessed the village’s
aged-care centre against stringent new standards introduced by the Australian federal government. Nellie Melba received a 100 percent pass mark for all eight standards.
Ryman has a dedicated Clinical Governance Committee that works to enhance the quality of our clinical performance across all of our Australian villages. The committee is focused on innovation in healthcare and makes sure the care we deliver aligns with emerging best clinical practice.
Continuous training
We invest in the continuous training of our aged-care teams, so they are equipped to deliver the quality of care we maintain for our residents.
We’ve developed the Ryman Academy, our own training institute that delivers certifi cationquality education to our teams. The training, which is delivered through workshops, e-learning, and visual media, is designed to make learning easy and enjoyable.
Training includes topics such as dementia. All staff , including our maintenance teams, learn to support residents’ quality of life in the moment. This helps all our residents to feel valued, understood, and happy.
All of our team leaders take part in training to develop their leadership skills. Ryman has partnered with the University of Melbourne who help deliver our advanced leadership program.
Eileen Kielty Regional Manager Operations
Ryman Moves
Our team members train in Ryman Moves to learn safe techniques for moving and handling residents.
The training is designed to minimise the risk of injury to our residents and team members during moving, handling, sitting, and standing.
Training also covers how to assist with walking, moving residents in and out of bed, and what to do if a resident has a fall.
Village amenities
In the aged-care centre you’ll have access to spacious lounges, dining areas, and tranquil outdoor spaces where you can meet with friends or family for a cup of tea. Our village amenities can include a shop, hair and beauty salon, and a refl ection room.
The aged-care centre is fully air conditioned for year-round comfort.
Hospitality services
Our housekeeping team will keep your room and ensuite clean and tidy.
Fresh towels will be delivered each day and your bed will be changed weekly – or sooner if needed.
Your personal laundry will be taken care of in our fully commercial laundry. You don’t need to worry about labelling your clothes – it’s all done for you, at no charge.
We can also arrange your dry cleaning off site, at your own cost.
Good communication
To help us continue to improve, we ask a lot of questions and listen to what our residents and their families tell us.
Our regular surveys give residents and their families an opportunity to tell us their thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you.
For care updates and general information, we communicate in person, by phone, email, or text. We hold meetings with residents every second month, and meetings with relatives every 6 months.
Our myRyman devices provides detailed information on each resident and is updated daily. If you need an update, we can provide it at the touch of a button.
Our monthly e-newsletters keep families up to date with what’s happening in the village. We also provide residents with an activities calendar that shows the entertainment and events scheduled for each day of the month.
Safety and emergencies
Every room and every ensuite has a call bell for your security. Everyone in our nursing and care team carries a pager that immediately alerts them if you ring your bell.
Our villages have 24-hour security, including overnight patrols, to keep our residents safe. All our private rooms and communal areas are fi tted with smoke detectors and sprinklers operated by an alarm and monitored by our on-site staff .
Our staffi ng levels are among the highest in the sector, and our people are highly trained to handle all safety and emergency situations.
Every 6 months, our village centres and agedcare centres hold emergency drills.
We have emergency generators for all our aged-care centres, serviced apartments, and village centres. It’s not a requirement, but we want you and our people to continue to be safe and comfortable in a power outage.
Gordon MacLeod Chief Executive
Smoke-free Ryman
Many of our villages are already smoke-free, and our aged-care centres are all smoke-free. We are committed to being completely smokefree in all Ryman villages by 2025.
Delicious goes down a treat with residents
Our residents look forward to meal times because the food tastes great – and it’s nutritious. Our Delicious menu off ers fl avoursome meals prepared fresh on site by our village chefs. With a choice of three main courses, including a vegetarian option, the aim is to tempt all taste buds.
Delicious combines those good old favourites – comfort food – with innovative choices. Think roast chicken or baked teriyaki salmon with a soy and ginger glaze. Our seasonal menu is always evolving as residents tell us what works, and what could be better. We serve up to 120 diff erent meals each month, so the same meal won’t reappear for 4 weeks – unless of course it’s back by popular demand!
We will provide all your meals and snacks. We can cater for your special dietary requirements as well. Just talk to us about what you need.
Your relatives and friends are welcome to join you for a meal any time. Vouchers are available to purchase from reception or the café.
Sample menu
Breakfast A variety of cereals, porridge, fruit, toast, and a selection of spreads −
Morning tea Aunt Daisy’s southern cheese rolls − Lunch Baked fi sh with lemon and thyme crumb or Roast pork belly with red pepper sauce with Scalloped potatoes, steamed carrots, broccoli, and orange hollandaise −
Vegetarian option Penne pasta with creamy tomato sauce, olives, and capers
Dessert Vanilla profi teroles with berry coulis or Fruit with ice cream − Afternoon tea A selection of fresh fruit and sandwiches with cakes, slices, or biscuits − Evening meal Roast carrot and coconut soup Chicken cakes with guacamole and salsa or Macaroni cheese Traditional lettuce salad with
Highlander dressing − Supper Tea, Milo, or cold drinks Small sandwiches, light muffi ns, or biscuits
Our Delicious menu provides good old-fashioned home-cooked meals, as well as some exotic dishes.
Ryman Triple A
Designed for older people, the Ryman Triple A (Ageless, Active, and Aware) complimentary exercise program encourages residents to keep moving.
Fitness is for everyone
Catering for all levels of ability, this free program improves strength, balance, and mobility. Building these skills helps to prevent falls and enables residents to maintain their independence. Many residents tell us they’ve become more active since moving into the village.
We developed the program on the belief that you’re never too old to be active – you just have to fi nd the right way to do it.
The level of participation is up to you – you can be involved as much as you want.
In our aged-care centres we have classes in Functional Fitness or, if you’re less mobile, a ‘sit and be fi t’ class. It’s a good opportunity to have a laugh and get to know other residents.
Low care and high care
Low care classes are held at least twice a week, and high care classes are held 7 days a week.
Specialist dementia care
Classes for residents in dementia care are held in the morning and afternoon, 7 days a week. This means that residents can join in at a time that suits their needs, from 8am to 8pm.
Classes are designed to provide structure and routine for our residents in dementia care. Based on international research, this exercise program helps residents to increase their ability to perform and enjoy day-to-day activities.
Ryman Engage
Ryman Engage – our activities program – is about embracing opportunities and activities that are thoughtfully planned, and age and ability appropriate. This free program makes the most of our beautiful amenities. A fi rm favourite with residents is our weekly complimentary Happy Hour.
The key is to provide something for everyone. From arts and crafts to outings in the village van, there are many options to spark your interest. Regular entertainers perform for residents, and relatives often come along to join in the fun.
New and Views News and Views provides a time for residents to regularly get together and discuss current events and local news.
Memory Lane Residents love our Memory Lane sessions where they reminisce and share stories. Coming along is a great way to get to know others and to make new friends.
Sensational Senses Sensational Senses is a program that provides a range of sensory experiences. These can include a hand and nail pamper, foot spa, aromatherapy, baking, and gardening.
Musical Moments Musical Moments is a fun session where residents can enjoy a singalong, play musical instruments, or discuss diff erent pieces of music.
Men’s Club The Men’s Club is a chance for men to socialise and share common interests. Activities can include working together on a craft project, playing a game of pool, or enjoying a beertasting session.
Village Friends Village Friends is about creating a sense of family and friendship. A Village friend could help with calling the housie numbers in the village hospital, reading to someone who cannot read for themselves, or playing the piano for a singalong.
Make and Create Making something new encourages creativity and a sense of purpose. Make and Create activities can include art classes, knitting for a good cause, scrapbooking, collage, or making decorations for one of our many themed events.
Happy Hour Every week, residents can come along to our complimentary Happy Hour in the lounge. It’s a wonderful opportunity to meet new people and catch up with friends over a drink and a nibble.
Mind Benders Many residents love to play word games, board games, quizzes, and anything that challenges the brain. Mind Benders provides intellectual stimulation for everyone.
Active Games Residents can stimulate mind and body by joining others in active games such as indoor bowls, quoits, balloon tennis, or boccia.
Our myRyman Life model of dementia care encourages residents to challenge their brain by learning new games, activities, or skills. This helps to build new brain cells and strengthens the connections between them.
Getting out and about We organise regular outings, both within the village and out in the community. Outings in the village can include high tea in the garden, a walk to the bowling green, or a movie at the village theatre. Outside the village, residents can enjoy a scenic walk, a picnic in the park, or a visit to a local café.
Engage is for everyone We make sure that residents who prefer the quiet life have opportunities to do what they enjoy, too. There’s something for everyone – pet visits, musical performances, or the peace and quiet of the village library.
