Ryman Healthcare Annual Report 2020

Page 34

RY MAN HEALT HCARE

Our business model revolves around caring for older people and building communities where people love to live and work. We do this by building critical healthcare infrastructure and quality living options for older people. We start by finding the right site, making sure that we are taking Ryman to the right places. We then consult with local stakeholders – as these will be our neighbours, our suppliers, our employees and our residents – before developing plans for the village. Our villages are part of a community, so it is critical that we engage with a wide range of stakeholders to make sure our village design works for both our neighbours and our future residents. We then build the village and sell down the occupation rights to the units to recycle cash to reinvest in the next village.

Creating value Ryman Healthcare creates value by building communities where people love to live and work. We have been doing this since 1984. We build communities with a purpose. They are places where older people can choose to live in beautiful homes and enjoy all the benefits of living in a retirement community surrounded by supportive friends. They are communities where residents can also expect the best of care should they need it. They are places where their families can visit and feel at home. Families know their loved ones have the comfort, security and dignity that come with the best clinical care. Right at the start, 36 years ago, our co-founder Kevin Hickman described this purpose as providing care that had to be ‘‘good enough for Mum” (or Dad). That goal remains unchanged. It is what we do. We see it as our privilege to do it.

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