Ryan Mercer resume 2023

RyanCarlMercer

ryanmercer@gmail.com|https://www.linkedin.com/in/ryanmercer317/|+1317-908-4395

Summary:

Results-orientedprofessionalwithasolidbackgroundindataanalysis,projectmanagement,andprocess improvement,aswellasexpertiseinAIpromptsandchatbotdevelopment.ProficientinAgileScrumand SixSigmamethodologies,withexperienceinvariousindustriesandnon-profitorganizations.Adeptat fosteringinterdepartmentalcollaborationanddrivinginnovation.

Education&Certifications

Bachelor’sProfessionalStudies Anticipated2024 Brigham Young University–Idaho Rexburg,Idaho,U.S.A.

ProfessionalScrum MasterI(PSMI)

Scrum.org

LeanSixSigmaGreenBelt

Six Sigma Global Institute

Experience

Consultant

 DevelopedandtestedAIpromptsandchatbotresponsestoevaluatechatbotcapabilitiesand identifyareasforimprovement,suchasaccuracy,relevance,andappropriatetonefordiverse audiences.

 MonitoredAI-generatedresponsesforaccuracyandrelevance,providingfeedbackforcontinuous improvement,anddeployedtheresponsesinthewild.

 Extensiveuseofproblem-solving,criticalthinking,riskmanagement,detail-orientedresearch& analysis,andpresentationskillstohelppartnersmakecriticaldecisions.

 FacilitatedAgileScrumframework,ensuringtimelydeliveryofminimumviableproducts.

 PerformedadhocdataanalysisusingSQLandmanualexplorationtechniques.

 Improveddatatransferprocesses,enhancingdatastewardship.

 Maintainedprojectmanagementdocumentation,includingstatusupdatesandreports. CustomsTradeCoordinator

 SurpassedproductiongoalsbyefficientlyclassifyinggoodsforCustomsreleaseusingdiverse resources.

 Fosteredinterdepartmentalcollaborationforoutstandingcustomerserviceinagencybrokerage shipmentsandremotefilings.

 ConductedQA&testingforbetasoftwarepriortoorganization-wideimplementation.

 UtilizedSixSigmaGreenBeltandFedExQDMskillstodriveprocessimprovementsatmultiple levels.

 Employeddiverseresearchandanalysismethodstoaddressopen-endedquestions.

 Conductedin-depthresearchtoprovidehigh-qualityrecommendations.

VolunteerExperience

YouTubeCommentModeratorandEngagementSpecialist

Feb.2023–Present More Good Foundation Remote

 Implementedeffectivemoderationstrategiestomaintainasafe,respectful,andinclusivespacefor diverseopinionsandperspectives,significantlyreducingtheoccurrenceofinappropriate comments.

 Activelyengagedwiththeorganization'saudiencebyrespondingtocomments,answering questions,andprovidingrelevantinformation,thuscontributingtoa10%increaseinsubscribers and14%increaseinwatchhoursduringthefirst60days.

 Developedsystemfortrackingandreportingmoderatoractionsanduserfeedback,allowingthe organizationtooptimizecontentandbetteraddresstheneedsandinterestsofthetargetaudience.

LiaisonAssistantEmergencyCoordinator

Oct.2022–Present

ARES - Amateur Radio Emergency Service HendricksCounty,IN,U.S.A

 Establishedeffectiveworkingrelationshipswithfederal,state,county,andcitygovernmental andprivateagenciesintheARESjurisdictionalarea,enablingtheprovisionof communicationssupportduringemergencies.

 Draftedcomprehensivelocaloperationalplansincollaborationwithservedagencyofficials, outliningspecificexpectationsfordisasteroperations.

 Responsibleformanagingcommunicationchannels,coordinatingtraininganddrills,and providingsupportandguidancetootherARESvolunteers.

 Developedandmaintainedanemergencytrafficplanthatincludedwelfaretraffic.

BoardMember

HERO (Ham Emergency Radio Operations, Inc) - 501(c)(3)

Oct.2022–Present

HendricksCounty,IN,U.S.A

 Providedstrategicgovernanceandoversighttoensurealignmentwithorganizationalgoalsand objectives.

 Managedbudgetsandoversawfundraisingforanon-profitorganization.

 DistributedfinancialsupporttoHendricksCountyAmateurRadioEmergencyServiceas needed.

SkyWarnSevereWeatherSpotter

 Observedandrecordedground-truthweatherconditions.

HendricksCounty,IN,U.S.A

Nov.2021–Present National Weather Service

 ProvidedtimelyandaccuratereportsofsevereweathertotheNationalWeatherService.

HendricksCountyCommunicationsOperator

HCARES – Hendricks County Amateur Radio Emergency Service

Nov.2021–Oct.2022

HendricksCounty,IN,U.S.A

 Deployedinthefieldandparticipatedinemergencycommunicationsnets.

 Providedcommunicationsassistanceforlocalgovernmentagenciesforlargeevents.

Skills

 AIprompt,chatbot development& refinement

 Dataanalysis(SQL)

 AgileFramework (Scrum)

 SixSigma methodologies

 Researchandanalysis

 Interdepartmental collaboration

 Emergency communications