Our Commitment to Care

Your Satisfaction

Are you getting the care you need? Are your doctors listening and responding to your questions or requests? Your healthcare is our priority. To determine where we can improve, we ask for feedback from patients like you.

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Advocate Office at 951-486-2623.

WE’RE HERE TO LISTEN

We want to ensure that we addressed your healthcare needs in a timely and respectful manner. You may receive a brief call, text message, email or letter in the mail within a couple days following your visit. This communication should only take a couple minutes of your time. Your participation will help us to continually improve our care for you.

You may be asked questions similar to the following:

• During your most recent visit, did this provider listen carefully to you?

• Did this provider give you easy to understand information about these health questions or concerns?

• What number would you use to rate this provider?

• Would you recommend this provider’s office to your family and friends?

WANT TO KNOW HOW WE SCORE?

You can review and compare the quality, care and safety ratings for different hospitals at:

• Medicare Hospital Compare: www.Medicare.gov/hospitalcompare

• The Joint Commission: www.QualityCheck.org

• The Leapfrog Group: www.LeapFrogGroup.org